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Hotel Description

Hotel near Quinta Avenida in Playa del Carmen

Beach, shopping nearby

Within a 10-minute walk of this Downtown Playa del Carmen hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach Club is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

Outdoor pool, terrace

An outdoor pool, free self parking, and concierge services are featured at this hotel. WiFi in public areas is free. A terrace, a garden, and a picnic area are also on offer.

Balconies, cable TV

The 30 individually decorated guestrooms offer private yards and balconies. TVs come with cable channels, and other amenities include dining areas and ceiling fans.

Amaite

Bed Count 1 King Bed Maximum Occupancy 2 Max
$30* Per night/room Sep 19 - Sep 20

Habuc

Bed Count 2 King Beds Maximum Occupancy 6 Max

Hatsa-Ha

Bed Count 1 King Bed Maximum Occupancy 4 Max

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hotel Maya del Carmen offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and barbecue grills are also featured at Hotel Maya del Carmen. Self parking is free. This Playa del Carmen hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • Built in 2000
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Separate dining area

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport pick-up
  • Parking: Free self parking

Room Amenities

Hotel Maya del Carmen offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and ceiling fans. Rooms open to balconies. These individually decorated accommodations have separate dining areas. Televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.

  • Private balcony
  • Dining room
  • Private outdoor space
  • Television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Safe
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique decor

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Maya del Carmen

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, and American Express; cash is not accepted

Safety features at this property include a fire extinguisher

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 1.34 per accommodation, per night
  • Sanitation services: USD 1.36

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 70 per vehicle
  • Late check-out fee: USD 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carmen Maya
  • Hotel Maya del Carmen
  • Maya Carmen
  • Maya del Carmen
  • Hotel Maya Carmen Playa del Carmen
  • Hotel Maya Carmen
  • Hotel Maya del Carmen Hotel
  • Hotel Maya del Carmen Playa del Carmen
  • Hotel Maya del Carmen Hotel Playa del Carmen

You should know

  • Hotel Maya del Carmen offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 9 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.