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Maya del Carmen

2.5 star property
Hotel near Quinta Avenida in Playa del Carmen

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Photo gallery for Maya del Carmen

Exterior
Point of interest
Property amenity
View from property
In-room safe, individually decorated, blackout drapes

Reviews

7.2 out of 10
Good

Popular amenities

  • Housekeeping
  • Pool
  • 24/7 front desk
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
Avenida 10 Esq. Calle 40, Playa del Carmen, ROO, 77720
  • Quinta Avenida
    ‪6 min walk‬
  • Mamitas Beach
    ‪8 min walk‬
  • Playa del Carmen Main Beach
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪59 min drive‬

Room options

View all photos for Hatsa-Ha

In-room safe, individually decorated, blackout drapes

Hatsa-Ha

10.0 out of 10
Exceptional
(1 review)
  • 355 sq ft
  • Sleeps 4
  • 1 King Bed OR 1 Double Sofa Bed

View all photos for Habuc

In-room safe, individually decorated, blackout drapes

Habuc

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • Sleeps 6
  • 2 King Beds OR 1 Double Sofa Bed

View all photos for Amaite

Amaite | In-room safe, individually decorated, blackout drapes

Amaite

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Zazil-ha stay.Within a 10-minute walk of this Zazil-ha hotel, you'll find Quinta Avenida and Playa del Carmen Main Beach. Also, Mamitas Beach is within half a mile (1 km) and Playa del Carmen Maritime Terminal is within 2 miles (3 km).

What's nearby

  • Quinta Avenida - 6 min walk - 0.4 miles
  • Mamitas Beach - 8 min walk - 0.5 miles
  • Playa del Carmen Main Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 3 min drive - 1.6 miles
  • Xcaret Eco Theme Park - 12 min drive - 7.0 miles

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪San Lucho Mezcaleria - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Maya del Carmen

Hotel near Quinta Avenida in Playa del Carmen
Maya del Carmen offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, barbecue grills, and multilingual staff are also featured at Maya del Carmen. Self parking is free.

This Playa del Carmen hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 2 levels
  • Built in 2000
  • Front desk (24 hours)
  • Express check-in
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Water dispenser
Maya del Carmen offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and ceiling fans. Rooms open to balconies. These individually decorated accommodations have separate dining areas. Televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.

Languages

English, Spanish

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Property amenities

Family friendly

  • Children's pool
  • Outdoor pool
  • Separate in-room dining area

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Things to do

  • Children's pool
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 24-inch TV with cable channels

Bedroom

  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 10

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Maya del Carmen

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay
  • A tax is imposed by the city: USD 3.03 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 70 per vehicle
  • Late check-out fee: USD 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • This hotel caters to LGBTQ+ guests.
  • Pool access available from 9 AM to 9 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Carmen Maya
Hotel Maya del Carmen
Maya Carmen
Maya del Carmen
Hotel Maya Carmen Playa del Carmen
Hotel Maya Carmen
Hotel Maya del Carmen Hotel
Hotel Maya del Carmen Playa del Carmen
Hotel Maya del Carmen Hotel Playa del Carmen

Frequently asked questions

How close is Maya del Carmen to the airport?

Maya del Carmen is 22 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does Maya del Carmen have an airport shuttle?

Maya del Carmen offers an airport shuttle 24 hours a day, on request, for a charge of USD 70 per vehicle.

How close is Maya del Carmen to the beach?

This hotel is a short 7-minute walk from Playa del Carmen Main Beach and 7-minute walk from Mamitas Beach. Don't forget your sunscreen!

Does Maya del Carmen offer free breakfast?

Maya del Carmen does not offer free breakfast.

Is there a casino at Maya del Carmen?

No, there is no casino at this hotel, but Riviera Gran Casino (19-min walk) is nearby.

What time is check-in at Maya del Carmen?

Check-in start time: 2 PM; Check-in end time: midnight.

Is there free parking at Maya del Carmen?

This hotel offers free self parking.

Does Maya del Carmen have a pool?

Maya del Carmen features an outdoor pool and a children's pool. Guests can enjoy pool access from 9 AM to 9 PM.

Does Maya del Carmen have a spa?

There are no spa services available at this hotel.

How close is Maya del Carmen to downtown Playa del Carmen?

Maya del Carmen is 0.7 mi away from Playa del Carmen.

Maya del Carmen Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 64 out of 265 reviews
Rating 8 - Good. 92 out of 265 reviews
Rating 6 - Okay. 59 out of 265 reviews
Rating 4 - Poor. 26 out of 265 reviews
Rating 2 - Terrible. 24 out of 265 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

8.2/10

Amenities

6.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Pasquale

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was awesome from the amazing friendly staff to also being so close walking distance to 5th avenue festivities and as well as to the beach. Place was amazing! Tons of restaurants and bars everything is walking distance including a massive grocery store that has literally everything and well priced. Definitely will return. Oscar you da man!
Stayed 9 nights in Jun 2022

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely Mayan hotel close to everything

Loved our stay with the location, staff and amenities. Jungle setting with pool was comfortable and lounge chair area to read and relax good. Noisy fridge was difficult to deal with when sleeping at night.
Street great to enjoy cycling
Stayed 23 nights in Feb 2022

6/10 Okay

Jose

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Good size bed, air conditioning, no internet in the room, pool small and not clean. Vey old building.
Stayed 3 nights in Feb 2022

6/10 Okay

eliander

Stayed 2 nights in Jul 2021

10/10 Excellent

Dayren

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Lindo hotel. Pero muy viejo. Los cuartos se ven descuidados así como las escaleras quw dan acceso los mismos. Buena ubicación!
Stayed 1 night in Jun 2021

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

6/10 Okay

Phil

Traveled with family

Convenient.

Stayed 3 nights in May 2021

10/10 Excellent

Claudia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Stayed 1 night in May 2021

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service

A little pricy

Pros: location, pool area, feeling of seclusion inside property, quiet at night, excellent service at desk. Cons: hard bed, rooms could be updated Would start again
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice spot

Stayed for a few days in February and would stay again. Place is older, but the courtyard/pool area is great. Right in town, but feels secluded. Great service by the man who checked me in.
Stayed 1 night in Feb 2021

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

I always got cleaning service when requested. I appreciated their promptness and attention to detail.
Stayed 22 nights in Jan 2021

6/10 Okay

Glenroy

Stayed 1 night in Dec 2020

6/10 Okay

Candelario

Really old Hotel from the 80's

The hotel is pretty old, looks like no renovations have been carried on since its construction. TV device is a CRT my god from the 90's!!! Cleanness is fair. The worst of all is the internet, no freaking connection from the rooms, you need to go to the front yard to get a fairly decent signal.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good pricing and clean nice place nice staff i loved this place
Stayed 7 nights in Feb 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Stayed 5 nights in May 2019

2/10 Terrible

Verified traveler

Stayed 2 nights in Dec 2018

6/10 Okay

Nancy

Disliked: Property conditions & facilities, room comfort
Room needs work. Everything is old. AC too noisy
Stayed 1 night in Nov 2018

8/10 Good

Americo, Anaheim, CA

Liked: Cleanliness, staff & service, property conditions & facilities

Close to stores and La Quinta Avenida

Everything was great except that the AC in my room didn’t work and the technician never arrived to fix it. Also, for the price, they should have a little more than just toast and cereal with coffe or Juice!
Stayed 1 night in Apr 2018

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Mexican style hotel.

Nice place for the money. Nice pool. My suite was huge with a kitchen. Breakfast is bread and cereal.
Stayed 3 nights in Nov 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Sep 2017

8/10 Good

Juan

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Gloria, Miami< FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Only problem was the wifi connection that sometimes did not work properly. the rest - the room and the facilities were excelent
Stayed 6 nights in Jun 2017