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"Excellent pools, food, service, etc. will definitely be going back in the future. " More

By a verified traveler on Sun 12 Jul 2020

Hotel Description

4-star beachfront property near Punta Esmeralda Beach

Beachside getaway

You'll find Grand Coral Golf Riviera Maya and El Camaleon Mayakoba Golf Course within 3 miles (5 km) of this Playa del Carmen property. Also, Punta Esmeralda Beach is within 3 miles (5 km) and Quinta Avenida is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 12 outdoor pools and perks like free buffet breakfast and free WiFi.

Outdoor spa tubs, free WiFi

Boasting outdoor private spa tubs, the 674 guestrooms also offer free WiFi and balconies. Plasma TVs come with satellite channels, and other amenities include sitting areas and room service.

Deluxe Room, Pool Access (Pool View)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite (with 2 Jacuzzies)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite With Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Riviera Princess All Suites Resort & Spa All Inclusive ratings based on 46 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (21) Couples (10) Family (11)
5 out of 5
Excellent pools, food, service, etc. will definitely be going back in the future.

Posted by on Jul 12, 2020

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Comment from Hotel Management

Jul 15, 2020 by Sandy

Thank you for your nice comments. We hope to see you back soon.

5 out of 5
Love the villas own pool and bar! Amazing! They also had cabanas that you had to book early in the day.

Posted by , from Destin FL on Jun 24, 2020

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Comment from Hotel Management

Jun 24, 2020 by Sandy

Thank you for your positive feedback! We are very glad you enjoyed your stay and are looking forward to your return. Until then we are honored to have been such a special part of your vacations. Best regards!

5 out of 5
Huge property, very clean and the staff was amazing, I will definitely come back if I can!!

Posted by on Mar 19, 2020

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Comment from Hotel Management

Mar 19, 2020 by Sandra Galvan

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

4 out of 5
The resort was beautiful. My favorite part was the daily lunch time taco bar near the pool.

Posted by on Feb 26, 2020

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Comment from Hotel Management

Feb 27, 2020 by Sandra Galvan

Dear guest: We apreciate your comments, we hope to see you back soon!

2 out of 5
My wife and I are not big drinkers, but the bartenders across the property were fantastic. The individual rooms were quite clean, despite our shower drain making the bathroom smell like sewage. We tried three different dinner restaurants and all of the different buffets for breakfast and lunch. The food is poor. My take is that they had so many different food options that they were trying to offer something for everyone. The result was everything was poor quality. We also booked a tour to snorkel in Akumal Bay with a company unaffiliated with the hotel. The security staff were so unprofessional that they wouldn't even allow the tour guide to pick us up at the front door or allow him on the property to return us to the front door. They made us walk to and from front gate from the lobby, which on a property as large as this is a decent walk. When I notified management that I found the hotel's conduct toward our tour guide unprofessional and unacceptable, they apologized and said they would follow-up. They never followed-up.

Posted by , from Minneapolis, Minnesota on Jan 23, 2020

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Comment from Hotel Management

Jan 23, 2020 by Sandra Gálvan

Thank you for sharing your comment about our resort. We take all comments into consideration to make our service better every day and exceed our guests expectations. We hope you visit us again soon and give us a chance to change your opinion on our resort.

2 out of 5
Food was Ok but not enough variety. In the room, no welcome gifts, no special drinks offered at arrival, as we were checking in instead of informing us about the available amenities we are bombarded with upscale attempts from the staff who was registering us plus later on about staff that was selling other services within the hotel. First morning no towels for the beach and no chairs available by the beach. In the beach too many sales going on : photographers, clothes, beach entertainment etc...We were looking for adult relaxing time. We won’t return to this property

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 23, 2019 by SANDRA GALVAN

Dear Sony, thank you for your comments and the feedback about your stay. we extend you a sincere apology on all these issues that happened to you. Regards,

4 out of 5
Staff was friendly and rooms were spacious and clean. Wasn't to happy about the food.

Posted by on Dec 5, 2019

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Comment from Hotel Management

Dec 5, 2019 by SANDRA GALVAN

Dear guest: Thank you so much for your compliments about the excellent service! we are also sending your suggestion about the food options to both our chef and food and beverage director We hope to see you soon back, and hopefully next time we get a 5 out of 5 rating! Warmest regards

5 out of 5
I love the lay out. Their staff is amazing. All the side trips you could ever want to take.

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 12, 2019 by SANDRA GALVAN

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

5 out of 5
Very nice, highly recommend, been there three times

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by Sandra Galván

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards

1 out of 5
tried to contact hotel via mail and FB,no reply. I left my passport at reception

Posted by on Aug 28, 2019

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About the Grand Riviera Princess All Suites Resort & Spa All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

Renovations + Closures

This property is closed from April 17 2020 to October 14 2020 (dates subject to change).

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

  • Access to onsite clubs included
  • Aerobics classes/lessons included
  • Dancing classes/lessons included
  • Taxes included
  • Buffet and à la carte dining
  • Gratuities included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • All non-motorized water sports included
  • Onsite live performances included
  • Room service not included

Property Features

Grand Riviera Princess All Suites Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Grand Riviera Princess All Suites Resort & Spa All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar, and a swim-up bar. WiFi is free in public spaces. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 12
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Cancun Intl. Airport (CUN) (52.2 km / 32.4 mi)

Room Amenities

Grand Riviera Princess All Suites Resort & Spa All Inclusive offers 674 accommodations with outdoor private spa tubs and safes. Rooms open to balconies. Accommodations offer separate sitting areas. 30-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private outdoor hot tub
  • Private balcony
  • Sitting area
  • In-room dining
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Room service is available.

Nearby Activities

6 outdoor tennis courts and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Rowing or canoeing on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Motor boating on site
  • Scuba diving nearby

Spa Services

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 10:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

No onsite parking is available

This property accepts credit cards and cash

Safety features at this property include a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. This property accepts credit cards and cash. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.40 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 32 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu
  • Grand Riviera Princess All Suites Resort Spa All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.