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"I enjoyed my time in the hotel. The pools are clean and a good option to replace the beach on the days with a lot of sea weeds. I liked the food also. ... " More

By a verified traveler on Sun 19 Aug 2018

Hotel Description

4-star beachfront property near Punta Esmeralda Beach

Beachside getaway

Within 3 miles (5 km) of this property, you'll find El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. Also, Punta Esmeralda Beach is within 3 miles (5 km) and Quinta Avenida is within 6 miles (10 km).

All-inclusive

This all-inclusive property features a full-service spa, a water park, and a nightclub. Relax with sun loungers and beach umbrellas, and cool off with a drink at the beachside bar. Enjoy the 12 outdoor pools and free perks like buffet breakfast and free self parking.

Spa tubs, free WiFi

Boasting private spa tubs, the 674 guestrooms also offer free WiFi and balconies. Plasma TVs come with satellite channels, and other amenities include sitting areas and room service.

Deluxe Suite, Garden View (with jacuzzi)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$173* Per night/room Oct 17 - Oct 18

Family Club Room - Pool Access, Pool View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 5 Max

Suite With Jacuzzi and Outdoor Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite (with 2 Jacuzzis)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Grand Riviera Princess All Suites Resort & Spa All Inclusive ratings based on 145 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everyone (43) Couples (5) Family (10)
5 out of 5
Very nice, highly recommend, been there three times

Posted by on Sep 18, 2019

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Comment from Hotel Management

Sep 19, 2019 by Sandra Galván

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards

1 out of 5
Beautiful hotel, terrible staffing. From the moment we arrived and tried to check in the staff was rude, made us wait for our rooms longer than expected. Whenever you tried to ask them a question they reacted “bothered/annoyed”. My niece phone was stolen from the hotel room day 2, terrible room investigation. My sister in law checked out a day early, and had to returned back to the hotel and upon arrival they made her wait at the front gate for 1-1/2 hours (not even at the main lobby) the gate under the sun, in the heat with no chair or water. They told her our room had been reassigned and they couldn’t find our reservation but we were all still checked into the hotel with the same room. Checking out they gave us again the same rude response.

Posted by on Aug 28, 2019

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Comment from Hotel Management

Sep 3, 2019 by SANDRA GALVAN

We are really sorry you encountered this situation during your check-in, everyday we do a lot of training to improve all of our guests comments and suggestions.

5 out of 5
Love everything about this resort the food the room the service the people resort very clean

Posted by on Aug 28, 2019

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Comment from Hotel Management

Sep 3, 2019 by SANDRA GALVAN

Dear guest: thank you for your 5 out of 5 rating and we hope to see you back soon! Warmest regards,

2 out of 5
I liked all the swimming pools and bath tubs. The steak and fish stand by the pool. Good selection of food. What I didn’t like was first I didn’t get the room I paid for I was in a smoking room. I don’t smoke and didn’t ask for it. 1 king bed not two queen beds. Front desk did not communicate well. It was like talking to a robot. I didn’t ask to change because I didn’t want to go through what my son was going through trying to get his room situation right. The bbq stand had burnt on the outside and raw inside hamburgers. Coffee in the rooms was in packets with one creamer. When asked for more they said they didn’t have any separate. The courtesy bus took along time we ended up having to walk to much, my husband and grandmother are handicapped. They had to deal with more pain from the long walks. This was my first time for all Inclusive, not sure if this would be the kind of vacation for us in the future.

Posted by on Aug 14, 2019

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Comment from Hotel Management

Aug 14, 2019 by SANDRA GALVAN

Dear guest: We are sorry that our hotel did not meet your expectations. Feedback is always appreciated and we will look into the situations that you are pointing on your review. Regards

4 out of 5
The beach was horrible, they do not make any effort to clean the seaweed I understand its not their fault but at least try to do something like cleaning the beach, also their pool hours are from 800am to 800pm that is short time it should be at least until 1000pm. you stay a little longer and they ask you to get out.

Posted by on Jul 28, 2019

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Comment from Hotel Management

Jul 29, 2019 by SANDRA GALVAN

Thank you for the review we will improve the service

5 out of 5
Platinum section was amazing the room service was better than the food at the buffet

Posted by on Jul 21, 2019

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Comment from Hotel Management

Jul 25, 2019 by SANDRA GALVAN

Thank you for your score. We hope to see you back soon

5 out of 5
Children’s Club was excellent!! Such nice amenities for them. The swim out was a huge hit and was great for us as they could swim even in the evenings while we watched from the balcony!

Posted by on Jul 20, 2019

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Comment from Hotel Management

Jul 25, 2019 by SANDRA GALVAN

Thank you for your score. We hope to see you back soon

5 out of 5
Execellent clean nice room and staff really professional

Posted by , from New York on Jul 18, 2019

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Comment from Hotel Management

Jul 25, 2019 by SANDRA GALVAN

Thank you for your score. We hope to see you back soon

1 out of 5
First my room flooded they accommodated me by moving me to another room with a Mexican raccoon living in the shower room, and when I checked out they knew everything had been paid for prior, they intentionally left the band on our arms, and when I tried to get a taxi to the airport they came out on us as if we stole something security on us asking for the slip they gave me at check out to make sure there was no bill. They wouldn’t provide a receipt. The staff had attitudes. I wouldn’t recommend this resort, and there was a smell of mold

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jun 29, 2019 by SANDRA GALVAN

Dear guest: Thank you for sharing your feedback & impressions about the hotel, and we are sorry we did not lived up to your expectations. Everyday we do a lot of training to improve all of our guests comments and suggestions, we will make sure front desk manager gets the comment about the details in your check out. Hopefully you can give us a chance to reedem ourselves and you decide to come back! have a great day,

1 out of 5
I would highly advise to go elsewhere. The room we booked wasn't available, didn't tell us and after 3.5 hours of waiting, sent 3 people to a room with a king bed only. They also said the bass thumping loud music next to our room was "ONLY" from 10-6 each day. When going back to the front desk, I was advised we could stay there and check out the following day, spend the day without a room and check in later that following day. NO. All of this was met with a very flippant attitude and not what you would expect from your vacation resort destination. We ate while we waited and the food was a solid zero stars as well. We left and went elsewhere with top notch service and a staff that tuly cares about their guests. Don't settle for this dive.

Posted by , from Iowa on Jun 24, 2019

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Comment from Hotel Management

Jun 25, 2019 by SANDRA GALVAN

Dear guest: We are sorry that our hotel did not meet your expectations. Feedback is always appreciated and we will look into the situations that you are pointing on your review. Regards,

About the Grand Riviera Princess All Suites Resort & Spa All Inclusive

Location Prolongacion 5ta Avenida, Playa del Carmen, QROO 77710

All-inclusive Details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes
Gratuities and taxes are included.

Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment
All non-motorized water sports are included.

Land activities

  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Dancing

Kids' club

  • Supervised activities for children between 4 and 12 years old

Entertainment

  • Access to onsite clubs
  • Onsite live performances

Not included

  • Motorized water sports
  • Surcharge for premium food items
  • Room service
  • Childcare
  • Spa/beauty facilities and services

  • Access to onsite clubs included
  • Aerobics classes/lessons included
  • Taxes included
  • Dancing classes/lessons included
  • Buffet and à la carte dining
  • Gratuities included
  • Fitness facilities included
  • All food and beverages included
  • Tennis included
  • Volleyball included
  • Soccer (football) included
  • Childcare not included
  • Surcharge for premium food items
  • Motorized water sports not included
  • All available beverages included
  • Spa/beauty facilities and services not included
  • Onsite live performances included
  • All non-motorized water sports included
  • Room service not included

Property Features

Grand Riviera Princess All Suites Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Riviera Princess All Suites Resort & Spa All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 9 bars/lounges, a beach bar, and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 674 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Built in 2007
  • Buffet breakfast (free)
  • Nightclub
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 12
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 6
  • Children's club (free)
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (50 km / 31.1 mi)
  • Parking: Free self parking

Room Amenities

Grand Riviera Princess All Suites Resort & Spa All Inclusive offers 674 air-conditioned accommodations with private spa tubs and safes. Rooms open to balconies. Accommodations offer separate sitting areas. 30-inch plasma televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

  • Private hot tub
  • Private balcony
  • Sitting area
  • In-room dining
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.

Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.

Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

Room service is available.

Nearby Activities

Outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Rowing or canoeing on site
  • Fitness classes on site
  • Basketball on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Motor boating on site
  • Scuba diving nearby

Spa Services

Spa Princess has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily.

  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No cribs (infant beds) available
  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 32 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Riviera Princess All Suites All Inclusive Playa del Carmen
  • Riviera Princess Suites Inclu

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.