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Hotel Description

5-star beachfront resort near Punta Esmeralda Beach

On the beach

Within 3 miles (5 km) of this resort, you'll find El Camaleon Mayakoba Golf Course and Grand Coral Golf Riviera Maya. Tres Rios Ecopark and 28 de Julio Square are also within 6 miles (10 km).

Poolside dining

This luxury resort features a golf course, a full-service spa, and 5 restaurants. Enjoy beachfront dining and relax with sun loungers and beach umbrellas. There's fun for all ages with a children's club and a children's pool, and families will appreciate the onsite laundry facilities.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 401 guestrooms also offer free WiFi and furnished balconies or patios. Other amenities include free wired Internet, 24-hour room service, and LED TVs with satellite channels.

Fairmont Room, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$225* Per night/room Oct 29 - Oct 30

Fairmont Room, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Bed Count 1 King Bed Maximum Occupancy 5 Max

Casita Signature, Room, 2 Queen Beds, Non Smoking, Canal View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Casita, Deluxe Room, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Fairmont Mayakoba ratings based on 20 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Fairmont Mayakoba

Everyone (6) Family (4)
4 out of 5

Fairmont Mayakoba's over-the-top staff!

I'm a teacher who rarely takes time for self. My girls persuaded me to splurge and celebrate my birthday with them. This was an extra special Birthday weekend with daughters and 3 yr old grandson. Staff at Fairmont was exceptional and went out of their way to be helpful, courteous, and friendly. However, not all Mayakoba hotels are equal to Fairmont!! We went to neighboring Rosewood resort for dinner one evening. The reception and dining experience didn't hold-a-candle to Fairmont's staff. The waiter at Rosewood seemed annoyed with our questions about the menu and entries. Later, he was deceptive in his presentation of our dinner bill. I questioned the bill, and he put me off. After I paid, we noticed him smirking and laughing with some other waiters while looking at our table. At the time, we didn't realize that the joke was on us. The next day my daughters gave Rosewood a 2nd chance and returned for cocktails at the beach. They learned that 18% gratuity is included in Rosewood's bill (Fairmont does not include gratuity in total). Ironically, our waiter the night before, made certain to confirm with us that we where staying at Fairmont. I should have persisted with my questions, but his manner and annoyance got the best of me. I added a 20% tip, and this undeserving waiter ended up with 38%. Ugh!! Rosewood was gorgeous, but this waiter's arrogance and deception tainted our experience with Rosewood and affirmed our future decision to stay at Fairmont.

Posted by , from MA, USA on Mar 3, 2018

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Comment from Hotel Management

Mar 6, 2018 by Isamu Tsuji / Quality Manager

Dear Natalie, We appreciate your visit and your review. We are glad you have enjoyed your birthday celebration with your daughters and grandson. We hope you can come and enjoy many more celebrations with us. we will be looking forward to your next visit and make it an special one.

5 out of 5

We will see you again Fairmont Mayakoba

Pros: Highly attentive and family-friendly.
Cons: perhaps a few additional dining options.
Location: conveniently located in middle of Playa del Carmen, but secluded enough to offer privacy.
Wonderful stay and Amazing hospitality! Such a family-friendly resort; staff was incredibly accommodating and knew exactly how to treat every guest; adults and children alike. Highly recommended if you're looking for a quiet, family trip at a high-end resort with all amenities. Just enough of everything; beach, space, restaurants, pools and all done tastefully.

Posted by , from New York City on Feb 26, 2018

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Comment from Hotel Management

Feb 28, 2018 by Isamu Tsuji / Quality Manager

Dear Larry, Thanks a lot for your evaluation and review, it is good to know you and your family enjoy our resort. We hope you an come back soon.

5 out of 5

Great vacation

Pros: The pool was great and the restaurant. The staff is amazing
Cons: The pool service is a little slow even when not so many people was around
Location: We visited Xcater, Playa del Carmen and the Akumal Monkey Santuary
This was the first time my wife and daughter went to Riviera and we couldn't choose a better hotel. The staff was amazing and always taking care of us. With a 20 month old toddler is easy to get frustrated but every employee was sure to give us a hand and a smile at any moment. We made La Laguna restaurant our HQ for breakfast, lunch and dinner and it is just amazing. The hostess (Brenda I believe was her name) was always smiling and since the first time remember my daughter name (even make her laugh calling her Princesa). When we arrive the first day, my daughter just waked up in the taxi and was screaming after a 4 hr flight + 1 hr car ride + customs, etc and all the bell boys in the front door were just trying to make her laugh. WAS AMAZING and for sure we will come back next year.

Posted by , from Saint Joseph, MI on May 29, 2017

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Comment from Hotel Management

Jun 5, 2017 by Fairmont Mayakoba

Thank you Marcelo for taking the time to write a review. We are very much looking forward to seeing you again next year, we can't wait to make your Princesa simile again!

5 out of 5

Great Stay

Wonderful resort with very helpful staff. I would stay again. Food is slightly overpriced for the area.

Posted by on Oct 7, 2016

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Comment from Hotel Management

Nov 30, 2016 by Fairmont Mayakoba

Thank you for your review, we have taken note of your comment regarding pricing. Beatriz Fuentes Director of Marketing and Public Relations

5 out of 5

Outstanding resort facility

Pros: Everything.
Cons: I can't think of anything.
Location: Close to 5th avenue in Playa Del Carmen which is the hub for shopping and dining.
The grounds, rooms, staff and amenities were all superb. Be prepared to pay a resort fee of $25 a day no matter what room rate you get. Also be prepared to do a lot of tipping.

Posted by on Dec 24, 2015

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Comment from Hotel Management

Jan 1, 2016 by Beatriz Fuentes - Fairmont Mayakoba

Thank you for ranking us as an Outstanding Resort Facility, we sincerely appreciate your comment.

4 out of 5

Beautiful property! A relaxing oasis!

Pros: It was very clean, food was good and staff was wonderful.
Cons: it would be helpful if at check in the staff would be upfront about taxi rates and its equivalent in USD so to avoid confrontation with drivers.
The hotel was top of the line. Concierge was helpful and other staff members were also readily able and eager to assist. The only thing I was disappointed in was the fact that the gentlemen, Arturo, that greets you upon arrival led my friend and I to believe that the rates for taxi's were 10 MXN to 1 USD, which is not true. in fact, it wasn't until halfway through our stay that another gentlemen (on the night shift) told us to change currency and ONLY pay taxis in pesos. At this point we had double paid on several occasions. All because we went by the gentlemen's word - who works at the hotel - and we relied on for guidance.

Posted by , from NYC on Sep 8, 2015

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Comment from Hotel Management

Jan 1, 2016 by Beatriz Fuentes - Fairmont Mayakoba

Please accept our most sincere apologies with the miscommunication regarding taxi rates. We have addressed this through training.

4 out of 5

beautiful surroundings

Location: Akumel beach is a 30 minute drive south and well worth it for the beach, atmosphere and swimming with the turtles
beautiful lagoon and boat ride around the area. The beach never lived up to the pictures on our trip but it may have just been the timing. We came right after heavy rains and the crew could not keep up with all the sea kelp that came ashore and in the shallows. My daughter was disappointed with that. The service was overall very good but there were a few episodes of mild rudeness. Not enough to affect the trip. I did find it curious that every time in the restaurant or at the pool/beach they were always out of the cheapest two wines but never the more expensive ones!

Posted by , from Ojai, CA on Jun 21, 2015

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Comment from Hotel Management

Aug 1, 2015 by Public Relations Manager

Dear Lisa, Thank you for taking the time to share your review with us. I am disappointed to hear that we failed to deliver on the levels of service and attention to detail we are known for. Your comments have been shared with the F&B director regarding the wine inventory. We will work harder to ensure even better service in the future. Sincerely

5 out of 5

the room was beautiful, right on the beach.

Location: The hotel is far from activities outside the hotel. Playa del Carmen was 20 minutes away.
We had a wonderful experience. The room was beautiful, right on the beach. The service was excellent in every way.

Posted by on Mar 29, 2015

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Comment from Hotel Management

Apr 23, 2015 by Fairmont Mayakoba

We are delighted to hear you enjoyed your beachfront accommodations and service.

5 out of 5

Good for family

Pros: The staff was very nice. The transportation offered to other hotels and restaurants in the Mayacoba complex.
Cons: The service and quality of the food in the restaurants could have been a little nicer.
Location: Playa del Carmen is a short ride away and is very good for shopping and eating at low cost. Pay for the taxi in Pesos as it will be cheaper.
Excellent stay with my family. Any room in the entire complex is good in one way or the other and for many reasons.

Posted by on Mar 3, 2015

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Comment from Hotel Management

Apr 23, 2015 by Fairmont Mayakoba

Thank you for your review! It is true, each room category is special and different from the rest!

5 out of 5

Amazing Family Hotel Yet Up-scaled and Private

Pros: facilities, service, family deals
Cons: hotel is a bit far from the beach, although transportation makes it seamless
Location: quinta avenida, cenotes are a must. enjoy
Best combo for families. Kids have a lot of fun, while parents enjoy a very up-scaled hotel. Service and people couldn't be nicer...they all make you feel at home (or better!). Will come back

Posted by , from new york on Dec 23, 2014

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Comment from Hotel Management

Mar 12, 2015 by Fairmont Mayakoba

Thank you for taking the time to write a review! We look forward to welcoming you again in the future. Regards,

All-inclusive Details

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • Room service during certain hours (limited menu)

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar
  • Surcharge for room service
  • Airport transfers
  • Gratuities
  • Taxes

  • Taxes not included
  • Buffet and à la carte dining
  • Additional gratuities accepted
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Gratuities not included
  • Food and beverage restrictions apply
  • Surcharge for premium or imported alcoholic beverages
  • Limited meals offered through room service
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Surcharge for room service
  • Room service during certain hours
  • Room service not included
  • Minibar not included

Property Features

Some rates at Fairmont Mayakoba are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Fairmont Mayakoba, where you can play a round of golf at the golf course, cool off in one of the 5 outdoor swimming pools, and enjoy a treatment at the full-service spa. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a swim-up bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. This luxury resort also offers a children's pool, an outdoor tennis court, and a health club. Self parking and valet parking are free. Smoking is allowed in designated areas at this 5-star Playa del Carmen resort.

  • 401 guestrooms or units
  • 3 levels
  • 5 dining venues
  • 4 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Supervised kid's activities (free)
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 5
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Grocery/convenience store
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free valet parking

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (48.6 km / 30.2 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Fairmont Mayakoba offers 401 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to furnished balconies or patios. Beds feature premium bedding. LED televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Private balcony or patio (furnished)
  • Deep soaking tub
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Las Brisas Restaurant - This beachfront restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

El Puerto - This restaurant specializes in international cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.

La Laguna Grill and Bar - This poolside restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Cafe Maya - This poolside café serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

A golf course, an outdoor tennis court, a health club, and complimentary bicycles are featured at the resort. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Ecotours on site
  • Free bicycles on site
  • Golf driving range on site
  • Golf lessons on site
  • Golfing nearby
  • Surfing/boogie boarding on site
  • Parasailing nearby
  • Hiking/biking trails on site
  • Kayaking on site
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Playground on site
  • Rafting nearby
  • Rowing or canoeing on site
  • Fitness classes on site
  • Sailing on site
  • Boat tours on site
  • Scuba diving on site

Spa Services

Willow Stream Spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

  • Number of treatment rooms 20
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 55.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 25 per pet, per night
  • Only dogs are allowed
  • Weight limit: 25 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Guests traveling with pets must contact the resort after booking via this Web site and before arrival. The resort will send a confirmation.

Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Debit cards not accepted
  • 24-hour check-in

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 1.02 per accommodation, per night
  • Sanitation services: USD 1.05 per night
  • Resort fee: USD 22.00 per person, per night

The resort fee includes:

  • Pool access
  • Sporting facilities or equipment
  • Children's club/arcade access
  • Shuttle service
  • Internet access
  • In-room bottled water
  • Concierge/valet service
  • Parking
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 32 per person (approximately)
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Rollaway bed fee: USD 55.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Mayakoba
  • Fairmont Mayakoba Hotel
  • Fairmont Mayakoba Hotel Playa del Carmen
  • Fairmont Mayakoba Playa del Carmen
  • Mayakoba Fairmont
  • Fairmont Hotel Playa Del Carmen
  • Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
  • Fairmont Playa Del Carmen
  • Playa Del Carmen Fairmont
  • Fairmont Mayakoba Resort Playa del Carmen
  • Fairmont Mayakoba l Carmen
  • Fairmont Mayakoba Resort
  • Fairmont Mayakoba Playa del Carmen
  • Fairmont Mayakoba Resort Playa del Carmen

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.