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CASA TORTUGA 5Th. Ave

2.0 star property
Spa hotel near Playa del Carmen Main Beach

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Photo gallery for CASA TORTUGA 5Th. Ave

Living area
Living area
Spa
Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets
Living area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • 24/7 front desk
  • Housekeeping
  • Pet friendly
  • Air conditioning

Explore the area

View in a map
5th Avenida, Entre Calle 8 y Calle 10, Playa del Carmen, QROO, 77710
  • Place, Quinta Avenida
    ‪1 min walk‬
  • Place, Playa del Carmen Main Beach
    ‪5 min walk‬
  • Place, Playa del Carmen Maritime Terminal
    ‪11 min walk‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | 1 bedroom, free WiFi, bed sheets

Deluxe Suite, Garden View

8.6 out of 10
Excellent
(8 reviews)
  • 323 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden View

Junior Suite, 1 King Bed with Sofa bed, Garden View | 1 bedroom, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Garden View

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, Multiple Beds, Garden View

Family Suite, Multiple Beds, Garden View | 1 bedroom, free WiFi, bed sheets

Family Suite, Multiple Beds, Garden View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

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About the neighborhood

Playa del Carmen

Downtown Playa del Carmen stay.At this Downtown Playa del Carmen hotel, you'll be well placed to visit Playa del Carmen Main Beach and Quinta Avenida, both within a 5-minute walk. Frida Kahlo Museum and Calle 12 are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 1 min walk - 0.0 miles
  • Playa del Carmen Main Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 9 min walk - 0.5 miles
  • Playa del Carmen Maritime Terminal - 11 min walk - 0.6 miles
  • Playacar Beach - 11 min walk - 0.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬1 min walk
  • ‪Fah Restaurant Bar - ‬1 min walk
  • ‪Mi Jardin Secreto - ‬1 min walk
  • ‪Restaurante Tropical - ‬1 min walk
  • ‪La Cochi-loka - ‬1 min walk

About this property

CASA TORTUGA 5Th. Ave

Spa hotel near Playa del Carmen Main Beach
CASA TORTUGA 5Th. Ave offers its guests a full-service spa. WiFi is free in public spaces. You can enjoy a drink at the beach bar. Spa services, tour/ticket assistance, and concierge services are also featured at CASA TORTUGA 5Th. Ave.

Smoking is allowed in designated areas at this Playa del Carmen hotel.

  • 11 guestrooms or units
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Onsite shopping
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
CASA TORTUGA 5Th. Ave offers 11 accommodations. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Bathrooms include showers. Housekeeping is provided daily.
Guests can indulge in a pampering treatment at the hotel's full-service spa, spa. Services include massages.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 6 per day)
  • Street parking available

Food and drink

  • A beach bar

Things to do

  • Full-service spa
  • Shopping

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (39 inches high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning (climate-controlled)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 10 per pet, per day
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 6 per day (328 ft away)
  • Pet fee: USD 10 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property is also known as

CASA TORTUGA 5Th. Ave Hotel
CASA TORTUGA 5Th. Ave Playa del Carmen
CASA TORTUGA 5Th. Ave Hotel Playa del Carmen

Frequently asked questions

How close is CASA TORTUGA 5Th. Ave to the airport?

CASA TORTUGA 5Th. Ave is 21 mi (256-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does CASA TORTUGA 5Th. Ave have an airport shuttle?

Airport shuttle services are not available at CASA TORTUGA 5Th. Ave.

How close is CASA TORTUGA 5Th. Ave to the beach?

This hotel is a short 5-minute walk from Playa del Carmen Main Beach and 8-minute walk from Playacar Beach. Don't forget your sunscreen!

Does CASA TORTUGA 5Th. Ave offer free breakfast?

CASA TORTUGA 5Th. Ave does not offer free breakfast.

Is there a casino at CASA TORTUGA 5Th. Ave?

No, there is no casino at this hotel, but Riviera Gran Casino (4-min walk) is nearby.

What time is check-in at CASA TORTUGA 5Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: midnight.

Is there free parking at CASA TORTUGA 5Th. Ave?

Free parking is not available at this hotel.

Does CASA TORTUGA 5Th. Ave have a pool?

CASA TORTUGA 5Th. Ave does not have a pool.

Does CASA TORTUGA 5Th. Ave have a spa?

Pamper yourself with a day at spa, where you can enjoy massages.

How close is CASA TORTUGA 5Th. Ave to downtown Playa del Carmen?

CASA TORTUGA 5Th. Ave is 0.2 mi away from Playa del Carmen.

Reviews

CASA TORTUGA 5Th. Ave Reviews

8.0

Very Good

7.8/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness
Rating 10 - Excellent. 33 out of 88 reviews
Rating 8 - Good. 30 out of 88 reviews
Rating 6 - Okay. 15 out of 88 reviews
Rating 4 - Poor. 4 out of 88 reviews
Rating 2 - Terrible. 6 out of 88 reviews

Reviews

10/10 Excellent

JESUS, Duncan

Stayed 5 nights in Jul 2025

6/10 Okay

Sania

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Gabrielle Noelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is very quiet despite being right in front of a bar, the rooms from the third floor don’t have numbers so that it was a little difficult to find our room, we kinda had to guess based on the rooms at the bottom, but overall a good property.
Stayed 1 night in Jul 2025

2/10 Terrible

Marcos

No fui al viaje. Hice el booking equivocado. Perdí el dinero. En otra oportunidad.
Stayed 1 night in Jun 2025

10/10 Excellent

Itzel

Stayed 1 night in Jun 2025

10/10 Excellent

Felipa

Traveled with partner
Okay
Stayed 7 nights in Jun 2025

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant boutique hotel. Loved the that
Stayed 3 nights in Jun 2025

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Area.
Stayed 2 nights in May 2025

6/10 Okay

Ana Maria

Liked: Cleanliness, staff & service
The property is well located on 5th avenue
Stayed 2 nights in Apr 2025

8/10 Good

Regina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location of the property.
Stayed 3 nights in Apr 2025

6/10 Okay

Older

Stayed 4 nights in Apr 2025

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

employee took airpods

great value and location. my only complaint is i left my airpods in the room along with a charging block and cord. since im able to track my airpods, when i couldn’t find them a couple of hours after leaving the hotel i found out that they are in a neighborhood in Cancun. obviously an employee grabbed them and took them home rather than waiting to see if they were reported missing.
Stayed 1 night in Apr 2025

8/10 Good

Abdias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Its a very nice Hotel, well located and confort enough.
Stayed 1 night in Mar 2025

10/10 Excellent

Wilma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this location.. it’s in the heart of all the fun of Playa de Carmen 💕💕💕
Stayed 3 nights in Feb 2025

10/10 Excellent

MARIO, Brighton

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Liked that the rooms were newly refurbished, and everything was new and clean and very comfortable
Stayed 1 night in Mar 2025

10/10 Excellent

Annette

Stayed 3 nights in Feb 2025

2/10 Terrible

Thomas W

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival in the room,we noticed an overpowering bleach smell along with a mold smell. We looked around and there was mold along the bathroom and closet walls. We decided then and there to go find another hotel.
Stayed 4 nights in Feb 2025

6/10 Okay

Uriel

Stayed 1 night in Jul 2025

8/10 Good

Adilene

Stayed 1 night in Jul 2025

10/10 Excellent

Kir araset

Stayed 1 night in Apr 2025

8/10 Good

Santos

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La habitación si está limpia, solo faltaron algunas amenidades, en el baño le hace falta tapete para evitar resbalones y caídas. Pero en general estuvo bien.
Stayed 1 night in Jul 2025

10/10 Excellent

Lourdes

Stayed 1 night in Jul 2025

8/10 Good

Montserrat

Liked: Cleanliness, property conditions & facilities
En general buen lugar, la habitación linda y limpia, solo el personal que no esta bien informado de cuales son sus habitaciones
Stayed 1 night in Jul 2025

10/10 Excellent

Patricia

Stayed 2 nights in Jun 2025

10/10 Excellent

Lizbeth

Stayed 2 nights in Jun 2025