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BALAM Playa - 15 Th. Ave

3.0 star property
3-star hotel near Quinta Avenida

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Photo gallery for BALAM Playa - 15 Th. Ave

Terrace/patio
Private beach nearby, beach bar
Executive Studio Suite | 1 bedroom, individually decorated, individually furnished, soundproofing
Exterior
Grand Studio Suite | 1 bedroom, individually decorated, individually furnished, soundproofing

Reviews

6.0 out of 10

Popular amenities

  • Bar
  • Parking available
  • Breakfast included
  • Pet friendly
  • Pool
  • Housekeeping

Explore the area

Map
15 Avenida Nte Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪2 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪5 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Studio Suite

Deluxe Studio Suite | 1 bedroom, individually decorated, individually furnished, soundproofing

Deluxe Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Studio Suite

1 bedroom, individually decorated, individually furnished, soundproofing

Panoramic Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Studio Suite

1 bedroom, individually decorated, individually furnished, soundproofing

Comfort Studio Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Studio Suite

Executive Studio Suite | 1 bedroom, individually decorated, individually furnished, soundproofing

Executive Studio Suite

  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Grand Studio Suite

Terrace/patio

Grand Studio Suite

  • Sleeps 3
  • 1 King Bed OR 1 Twin Sofa Bed

View all photos for Exclusive Studio Suite

Exclusive Studio Suite | 1 bedroom, individually decorated, individually furnished, soundproofing

Exclusive Studio Suite

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Studio Suite

Family Studio Suite | 1 bedroom, individually decorated, individually furnished, soundproofing

Family Studio Suite

  • Sleeps 5
  • 2 Queen Beds OR 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Walk to the beach.At this Downtown Playa del Carmen hotel, you'll be well placed to visit Quinta Avenida and Playa del Carmen Main Beach, both within a 5-minute walk. Founders Park and Mercado Playa del Carmen are also within half a mile (1 km).

What's nearby

  • Quinta Avenida - 2 min walk - 0.1 miles
  • Playa del Carmen Main Beach - 3 min walk - 0.2 miles
  • Playa del Carmen Maritime Terminal - 5 min walk - 0.3 miles
  • Playacar Beach - 5 min walk - 0.3 miles
  • Mamitas Beach - 14 min walk - 0.8 miles

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • ‪Burger Playa - ‬2 min walk
  • ‪Fives Rooftop - ‬2 min walk
  • ‪Tacos Gomez - ‬1 min walk
  • ‪Tacos Chac Pel - ‬3 min walk
  • ‪Empanadas y Salbutes de la Juárez - ‬2 min walk

About this property

BALAM Playa - 15 Th. Ave

3-star hotel near Quinta Avenida
A private beach is featured. You can enjoy a drink at the beach bar. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, tour/ticket assistance, and concierge services are also featured at BALAM Playa - 15 Th. Ave. Parking is available for a fee.

Smoking is allowed in designated areas at this 3-star Playa del Carmen hotel.

  • 20 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Smoking in designated areas
  • Lockers available
  • Bar on the beach
BALAM Playa - 15 Th. Ave offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature ceiling fans. Each accommodation is individually furnished and decorated. 40-inch Smart televisions come with premium cable channels, first-run movies, and Netflix.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Hair dryers, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, Italian, Spanish

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Property amenities

Family friendly

  • In-room full-sized refrigerator/freezer
  • Outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (USD 10 per day)
  • Street parking available
  • Uncovered self parking on site (USD 10 per day)
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A beach bar

Things to do

  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 40-inch smart TV with premium cable channels
  • First-run movies
  • Netflix
  • Streaming services

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Heated bathroom floor
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Full-sized refrigerator/freezer

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 5 per pet, per day

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: USD 10 per day
  • Nearby parking fee: USD 10 per day (164 ft away)
  • Pet fee: USD 5 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

Property Registration Number HSR190307TC4

We should mention

  • Pool access available from 8:00 AM to 11:00 PM.

Property is also known as

BALAM Playa - 15 Th. Ave Hotel
BALAM Playa - 15 Th. Ave Playa del Carmen
BALAM Playa - 15 Th. Ave Hotel Playa del Carmen

Frequently asked questions

How close is BALAM Playa - 15 Th. Ave to the airport?

BALAM Playa - 15 Th. Ave is 20.6 mi (252-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

Does BALAM Playa - 15 Th. Ave have an airport shuttle?

Airport shuttle services are not available at BALAM Playa - 15 Th. Ave.

How close is BALAM Playa - 15 Th. Ave to the beach?

This hotel is a short 4-minute walk from Playa del Carmen Main Beach and 6-minute walk from Playacar Beach. Don't forget your sunscreen!

Does BALAM Playa - 15 Th. Ave offer free breakfast?

BALAM Playa - 15 Th. Ave offers free continental breakfast every day from 8:00 AM to 10:00 AM.

Is there a casino at BALAM Playa - 15 Th. Ave?

No, there is no casino at this hotel, but Riviera Gran Casino (8-min walk) is nearby.

What time is check-in at BALAM Playa - 15 Th. Ave?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at BALAM Playa - 15 Th. Ave?

Free parking is not available at this hotel. Self parking is available for USD 10 per day.

Does BALAM Playa - 15 Th. Ave have a pool?

BALAM Playa - 15 Th. Ave features an outdoor pool. Guests can enjoy pool access from 8:00 AM to 11:00 PM.

Does BALAM Playa - 15 Th. Ave have a spa?

There are no spa services available at this hotel.

How close is BALAM Playa - 15 Th. Ave to downtown Playa del Carmen?

BALAM Playa - 15 Th. Ave is 0.4 mi away from Playa del Carmen.

BALAM Playa - 15 Th. Ave Reviews

Reviews

6.0
Rating 10 - Excellent. 44 out of 213 reviews
Rating 8 - Good. 40 out of 213 reviews
Rating 6 - Okay. 44 out of 213 reviews
Rating 4 - Poor. 27 out of 213 reviews
Rating 2 - Terrible. 58 out of 213 reviews

5.8/10

Cleanliness

6.0/10

Staff & service

5.8/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus Antonio, Montreal

Traveled with family
Liked: Amenities, property conditions & facilities
customer service
Stayed 1 night in Mar 2025

10/10 Excellent

Angela

Traveled with pets, Traveled with family
Liked: Amenities
This hotel was exactly what we were wanting! The location is wonderful, located next to so many different shops and restaurants in very close to the beach. Rooms are basic but clean. The rooms are only $25 a night so the price is awesome if you’re coming here expecting all types of amenities, you will be disappointed. We are used to staying in budget hotels so this is exactly what we were looking for! The breakfast is toast, juice, and coffee, if this is something that is not to your liking, there are plenty of other breakfast restaurants around this hotel. The rooftop pool was awesome. We had the whole thing to ourselves every night. We would definitely stay here again please don’t let all the other negative comments. Stop you from staying here if you’re wanting a budget friendly hotel in a great location than this will be the hotel for you.
Stayed 5 nights in Mar 2025

4/10 Poor

EDISON, WEST NEW YORK

Disliked: Cleanliness
Very bad attitude from the girl in the office
Stayed 3 nights in Mar 2025

2/10 Terrible

Niket

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is good; however, the property is terrible like a roadside lodge with old torn bedsheets, bed bugs, smell, etc.

8/10 Good

Aurora

Stayed 1 night in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to 5th Ave. Good value for the price. Needs instructions for operating TV.
Stayed 1 night in Feb 2025

4/10 Poor

Jeffery, Edmonton

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Broken main door!!!!
Stayed 1 night in Jan 2025

8/10 Good

Dimitri

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
Cosy place with a nice walking distance to the beach.
Stayed 5 nights in Jan 2025

8/10 Good

Ramey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Marilyn Francis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Balam Playa is a basic hotel, as expected. The hotel is kept very clean and it was quiet. Most of the staff were friendly and accommodating. Location great. The furnishings were old and uncomfortable, and in some cases in bad repair. The pool is small but well tended. The pool furnishings, especially the lounge chairs, were in rough shape with old torn cushions - not really usable. The room itself was ok. The beds were super hard and one had a spring sticking up in the middle. The built in bedside tables were ok but the bottom shelf on one was broken and unusable. The bathroom was functional. The shower was the worst. Broken shower door with chunks of glass missing, the tracks didn't work properly and difficult to move. The water was very undependable. Very low/slow pressure, took several minutes for the hot water to get there, but when it did, it got super hot (difficult to control temperature - either super hot or cold). The last day, there was no hot water at 8 am. In fact, the hot water was just cutoff and no water came out at all. We had one issue with a blown lightbulb in the bathroom, and staff very quickly replaced the bulb, for which we were thankful. One staff member got very angry with me for borrowing two glasses from the kitchen (there were none in the rooms). The amenities in the room were limited - extas included a bar-sized fridge, tv (your own streaming accounts req'd), air conditiong and ceiling fan. No extras in bath. Wifi worked well
Stayed 7 nights in Dec 2024

8/10 Good

Alvaro, Playa del Carmen

It's ok
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Obviously I DO NOT recommend this place…

There were cockroaches in the room and the bathroom... I mentioned it to Sandra, the manager, and she did nothing about it. She ignored me. I sent her the text and the photos. She got angry... and I just stayed quiet... SHE DOESN'T CARE ABOUT TREATING THE GUEST WELL.
Stayed 3 nights in Oct 2024

6/10 Okay

ARTURO ARMENTA

Stayed 5 nights in Aug 2024

8/10 Good

MARIA ELENA

Stayed 7 nights in Jul 2024

4/10 Poor

NIck

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Balam Playa

The room had very dim light and some of the hallways and stairs were unlit. The pooll was unlit. I told the clerk about the light and he said they were aware. The door to bathroom was off one of the hinges. Toilet barely flushed. I had to use a bucket. I would not go there again
Stayed 4 nights in Aug 2024

2/10 Terrible

Veronica

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The date of check in we arrived late the area was secluded and the building next to this hotel had a notice of legal closure due to human trafficking. My first priority was my family safety which both Expedia and the hotel disregarded. The hotel was dirty, the ac was not working most days and there was no hot water. The experience was horrible
Stayed 6 nights in Aug 2024

2/10 Terrible

Ruth

Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Damien

Liked: Staff & service, property conditions & facilities
.
Stayed 2 nights in Jun 2024

4/10 Poor

Ivan

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad breakfast. Not very clean. Old hotel.
Stayed 2 nights in Feb 2024

6/10 Okay

Arlen

Traveled with family
Disliked: Staff & service, property conditions & facilities
The hotel is not like in the pictures, the swimming pool area is in bad conditions. They don't mention what type of breakfast they offer and it is just one coffee, one orange juice and a piece of bread
Stayed 6 nights in Mar 2024

6/10 Okay

Elias

Liked: Staff & service
Stayed 4 nights in Mar 2024

4/10 Poor

Jimena

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Llegamos y había un anuncio de clausurado, pero aún así estaba en servicio, el hotel es limpio, muy bueno si solo quieres ir a dormir como nosotros, la TV con cable no funciona pero, el internet si está cerca del portal maya y la quinta avenida, además había unos tacos bien buenos en la plaza de en frente Cuando llegamos había como 4 personas y cero nos atendieron bien, ya cuando hicimos check in hubo otra persona que si fue súper amable
Stayed 1 night in Mar 2024

2/10 Terrible

DAN EARL

Traveled with family
Disliked: Amenities, property conditions & facilities
wrong place to stay
Stayed 6 nights in Mar 2024

2/10 Terrible

Tony Graham

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is appaling, filthy, noisy, stained sheets and no covering at the bathroom window. Uninhabitable. Travelocity should not have this hotel on their site, nothing was as advertised and we had to move hotels, which cost a lot of money, but hey, I guess TrVelocity got their commission, so stuff their customers. Not once have Travelocity got back to us about this hotel, so my advice is STAY AWAY

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than expected

Price is right, clean , close to everything, (must like bird sounds day and night
Stayed 1 night in Mar 2024