See all properties

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5.0 star property
5-star beachfront hotel near Playa Paraiso Golf Course

Choose dates to view prices

Photo gallery for El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

14 outdoor pools
Free minibar, in-room safe, desk, laptop workspace
Restaurant
Interior detail
CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • Parking included

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    ‪15 min drive‬
  • Maroma Beach
    ‪23 min drive‬
  • Puerto Morelos Town Square
    ‪26 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for BEACHFRONT CASITA SUITE

Free minibar, in-room safe, desk, laptop workspace

BEACHFRONT CASITA SUITE

  • Ocean view
  • 708 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

PRIVATE POOL CASITA SUITE

  • Beach view
  • 836 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP CASITA SUITE

SWIM UP CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

SWIM UP CASITA SUITE

  • Beach view
  • 667 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

PRESIDENTIAL CASITA SUITE

  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

  • Beach view
  • 836 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for CASITA SUITE

CASITA SUITE | Free minibar, in-room safe, desk, laptop workspace

CASITA SUITE

  • Beach view
  • 708 sq ft
  • Sleeps 2
  • 1 King Bed

Suite Luxury

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Suite Junior With Partial Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Suite Luxury

Free minibar, in-room safe, desk, laptop workspace

Suite Luxury

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Suite Super With Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Super With Beach View

  • Beach view
  • Sleeps 2
  • 1 Queen Bed(s)

View all photos for Suite Classic With Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Classic With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed(s)

You may also like

Ad
Exterior

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Playa del Carmen
  • Pool
  • Hot Tub
  • All inclusive
  • Spa
3.7 out of 5, Good, 1,007 reviews
The price is $161
$130 nightly
$161 total
Total includes taxes and fees
Jun 15 - Jun 16
Senses Riviera Maya Oceanfront Boutique hotel - Adults only

About the neighborhood

Playa del Carmen

Beachside getaway.You'll be within 3 miles (5 km) of Playa Paraiso Golf Course and 6 miles (10 km) of Nicklaus Design Golf Course with a stay here. Paradise Beach and Dr. Alfredo Barrera Marin Botanical Garden are also within 6 miles (10 km).

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 15 min drive - 3.5 miles
  • Playa Paraiso Golf Course - 15 min drive - 3.8 miles
  • Paradise Beach - 18 min drive - 4.6 miles
  • Maroma Beach - 23 min drive - 6.8 miles
  • Puerto Morelos Town Square - 26 min drive - 9.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬11 min drive
  • ‪El Mar y Tierra - ‬8 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5-star beachfront hotel near Playa Paraiso Golf Course
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive you can cool off in one of the 14 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a coffee shop/café. For a drink, you can stop by one of the onsite bars, including 2 beach bars and 2 bars/lounges. WiFi and wired Internet are free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Free self parking and valet parking are available.

This 5-star Playa del Carmen hotel is smoke free.

  • 203 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Front desk (24 hours)
  • Terrace
  • Garden
  • No smoking on site
  • Coffee shop
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive offers 203 air-conditioned accommodations with indoor private hot tubs and free minibar items. 30-inch Smart televisions come with cable channels. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and safes. Housekeeping is offered daily and change of bedsheets can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Languages

English, French, Spanish

Similar properties

Exterior

El Dorado Royale, Catamarán, Cenote & More Inclusive

  • Pool
  • All inclusive
  • Free airport shuttle
  • Parking included
4.4 out of 5, Excellent, 444 reviews
$323 nightly
The price is $323
Jun 15 - Jun 16
Total includes taxes and fees
El Dorado Royale, Catamarán, Cenote & More Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe

Things to do

  • 14 outdoor pools
  • Full-service spa
  • Hot tub

Accessibility

  • No elevator
  • Tile flooring in public areas

Room amenities

Entertainment

  • 30-inch smart TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Jetted bathtub
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Frequently asked questions

How close is El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive to the airport?

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is 20.2 mi (31-min drive) away from the Cancun Intl. Airport (CUN) airport, the closest popular airport to the property.

How much does it cost to stay at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

As of Jun 2, 2025, prices found for a 1-night stay for 2 adults at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive on Jun 3, 2025 start from $513.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive have an airport shuttle?

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive offers a free airport shuttle, available 24 hours a day, on request.

How close is El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive offer free breakfast?

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive does not offer free breakfast.

Is there a casino at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

No, there is no casino at this hotel.

What time is check-in at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

This hotel offers free self parking and valet parking.

Does El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive have a pool?

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive features 14 outdoor pools.

Does El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive have a restaurant?

Yes, there are 4 restaurants on site.

Does El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive have a spa?

This hotel has a spa, which features mani/pedis, thalassotherapy, and hydrotherapy.

How close is El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive to downtown Playa del Carmen?

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is 14.2 mi away from Playa del Carmen.

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 57 out of 96 reviews
Rating 8 - Good. 21 out of 96 reviews
Rating 6 - Okay. 4 out of 96 reviews
Rating 4 - Poor. 6 out of 96 reviews
Rating 2 - Terrible. 8 out of 96 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David J

Stayed 5 nights in Feb 2025

10/10 Excellent

Dante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at El Dorado is amazing, everyone is friendly and attentive. Really enjoyed the 3 pools, main one at El Dorado was lively, lots of activities. 2nd was at the casitas was relaxing, more quiet without the loudness & the one at generations was beautiful & huge. More like a Vegas resort. Would definitely go back to this resort.
Stayed 4 nights in Feb 2025

10/10 Excellent

Caitlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we had a great stay. There were a few things that could be improved. Our room was not cleaned daily and on our first day the toilet was clogged which took 3hrs for resolution. The staff is incredible and our casita bartender, Benjamin, was great. The food was great with the exception of D’italia Villas. We had a nice stay with great weather.
Stayed 4 nights in Feb 2025

8/10 Good

Nora

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
They didn’t have our pool suite available for 2 nights and they gave us a credit that we had tonise at their property. Verily inconvenient. The staff was very nice and friendly.
Stayed 4 nights in Feb 2025

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned home today and already planning our next visit. So impressed with this resort. We couldn't have enjoyed our stay more.
Stayed 7 nights in Feb 2025

4/10 Poor

Matthew

Stayed 6 nights in Jan 2025

10/10 Excellent

Michael, Charleston

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 5 nights in Feb 2025

8/10 Good

Brendan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Service
Stayed 7 nights in Jan 2025

10/10 Excellent

Gemmina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect! Best vacation ever.
Stayed 4 nights in Jan 2025

8/10 Good

amy

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful resort and we loved our stay. A few observations....just being nit-picky....need to iron out the room service - didn't get our order a few different times, Hard to get coffee and not many quick food options. No ice cream available.
Stayed 6 nights in Jan 2025

10/10 Excellent

Bethani

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was mine and my husband’s first trip to Cancun and this resort was phenomenal. We stayed in a swim up private pool honeymoon suite and it couldn’t have been more prefect. The outdoor shower sounded gimmicky to me at first but that is something everyone should experience at least once! The candlelit dinner on the beach is very romantic and I highly recommend booking it. I don’t feel like going into detail about how great everything was, but it really was top tier! There’s also a few excursions you can book for no extra cost because they are part of the “more inclusive” thing that Lomas has started but we were enjoying the resort and relaxing so much that we just decided not to do any.
Stayed 5 nights in Jan 2025

4/10 Poor

Julie

Disliked: Cleanliness, staff & service
We had a horrible experience in the spa which cost $400 USD and when brought to staff’s attention we were dismissed and told they would pass info along which they did not! We asked 4 different levels of staff for water and did NOT receive any. We had called the phone number for the shuttle arrangements before leaving Canada and did not receive the email with a code they said they would send so 45 min was wasted upon arrival at the airport. 2019 we loved this resort which is why we chose to go back but food and staff was definitely not up to par! Checkout process is horrible and spread over 2 days.
Stayed 7 nights in Dec 2024

10/10 Excellent

PATRICIA, Palm Harbor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderfully relaxing time. It was everything we hoped it would be. This was the first time in a long time we weren't ready to go home by the end of our stay. The staff was amazing. Especially our beach butler, Alberto. We are already planning our return next year!
Stayed 5 nights in Dec 2024

2/10 Terrible

Kunal

Stayed 3 nights in Dec 2024

10/10 Excellent

Trenice

Stayed 4 nights in Dec 2024

10/10 Excellent

Ibrahim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful 5 star resort with great variety of food
Stayed 7 nights in Dec 2024

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Good: -Food is quite good at all restaurants -The property is huge. If you like to walk and explore, this is a great spot. Lovely walks on the path along the beach. -Clean -Very nice staff for the most part The Challenges: -The property is huge. If you have mobility issues, this may not be your place. You can get rides in carts, but you have to wait/request and I'm not sure it would be very convenient - you may need some patience. -One day it rained very hard and the service and staff really feel short. Carts refused to pick up guests (I was told by one guy "I'm too busy". I witnessed another cart driver refusing to take an older couple while it was pouring rain to their restaurant. It was as bad as it sounds. I could not believe it. They were doing other things (moving luggage), but the idea that guests come first was not their mindset (especially in pouring rain) and that's why I thought it was terrible. -The restaurant reservation system is complete garbage. It's now a web page and it's wonky at best. We had to eat at the same restaurant two nights in a row twice (Italian and Steak both in a row). It was all we could get and we read and heard that some others could not get any reservations and had to order room service. The staff can't just do it for you, you have to book it on this web page and it's honestly trash. They need to address this immediately. It brought a level of stress to our stay that was unwelcome on a vacation.
Stayed 7 nights in Dec 2024

10/10 Excellent

James

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with very nice staff.
Stayed 7 nights in Dec 2024

10/10 Excellent

Daisy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at El Dorado Roayle Casitas! So much so I wish I didn’t have to leave. The staff was super friendly , our room was beautiful, the area was clean and super beautiful, the food was pretty good (although I wish they had more home-style Mexican food-we were in Mexico after all so I would of liked to have a more authentic Mexican cuisine while there). I will also add that you have to make reservations for dinner each night or else you most likely won’t be seated, and we never got to dine where we wanted because it was always full, so we ended up having to pick something that was open, even though we wouldn’t have chosen that restaurant. But overall, I can’t even compare this experience with any other, this one tops it by far. It was a nice get away from reality. Also, the golf cart drivers do their best, but even then sometimes it was hard to find them for transportation so we ended up walking a lot- but that’s no big deal as we would end up discovering new pretty places. Just make sure you bring walking shoes. We LOVED our stay! I hope to be back soon ! P.s. I want to add that we were told at one point we were going to be given a “free 25min couples massage” if we did a “tour” of Nickelodeon. But in reality, it was a sales scheme. They took almost 4 hours trying to convince us to buy vacation packages and wouldn’t take no for an answer. Ruined our last day since it took so long and was unclear. We wouldn’t have done it if we would’ve known.
Stayed 4 nights in Dec 2024

10/10 Excellent

Rebecca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and great food!
Stayed 5 nights in Nov 2024

10/10 Excellent

Lindsey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very amazing stay. I do recommend the casitas if you go here it was just amazing!
Stayed 5 nights in Nov 2024

8/10 Good

Charles

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very good stay at the Casitas. The food was very good quality for an all inclusive. The staff were all excellent. I would have given an excellent rating but we had some room issues. The roof leaked during a rainstorm. Also we had only lukewarm water in the shower. The shower was reported early but never a resolution. Otherwise, a great stay. The More Inclusive had some nice perks like a catamaran snorkeling tour, a water park.
Stayed 5 nights in Nov 2024

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, except for the day my wristwatch went missing. We were walking to a restaurant for breakfast, and I realized I didn't have my watch. We ate a quick breakfast and went back to our room to get my watch. When we arrived at the room, the cleaning lady was there. I went to get my wristwatch, and it was gone! We called security and they came and performed a thorough check of our room, but did not find the watch. They stated that they would check the cameras to see who had been to our room and get back to us. I was very upset, but didn't want to ruin our last day of vacation, so we left the room to go to the pool for the rest of the day. Around 5 p.m. we returned to the room to get ready for dinner. As I was getting ready, I discovered my wristwatch in my small purse. During the security search earlier, three security men and I had each checked this purse! I guess someone decided to do the right thing and return my wristwatch! I was very happy to get the wristwatch back, but this gave us a very unsafe feeling! We will NOT be going back to El Dorado Casitias Royale!
Stayed 10 nights in Oct 2024

2/10 Terrible

Dan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible resort

Worst Mexican resort I’ve ever been to and we stayed in the nicest part - the casitas. The resort is in terrible condition, food is disgusting, and the worst part is the service. The employees mislead you about requests, golf carts never come, maids don’t give you bath towels. The check in and checkout process were awful. We sat for 30 minutes waiting for a golf cart to take us to the casitas after we arrived at the resort. At checkout, their credit card machine wasn’t working, so I was forced to take out money and incur $40 fee that they would not deduct from my bill. When I asked for a manager they said he was busy with another client. The employees at the front desk were nasty and rude. I would never come back to this DUMP.
Stayed 3 nights in Nov 2024

10/10 Excellent

Cass

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable spot, quiet, friendly and helpful staff. Not so keen on the app for dinner reservations, didn’t work twice. Would have been nice to be able to just make reservations with concierge.
Stayed 2 nights in Nov 2024