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Dorsett Shepherds Bush

4.0 star property
4-star hotel near Westfield London Shopping Centre

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Photo gallery for Dorsett Shepherds Bush

Bar (on property)
Front of property - evening/night
Studio Suite | City view
Lobby
Bathroom sink

Reviews

8.0

Very good

Popular amenities

  • Gym
    GymGym
  • Bar
    BarBar
  • Breakfast available
    Breakfast availableBreakfast available
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Pet friendly
    Pet friendlyPet friendly
  • Housekeeping
    HousekeepingHousekeeping

Explore the area

Map
58 Shepherds Bush Green, London, England, W12 8QE
  • Popular LocationWestfield London Shopping Centre10 min walk
  • Popular LocationKensington High Street20 min walk
  • Popular LocationHyde Park8 min drive
  • AirportLondon (LHR-Heathrow)29 min drive

Room options

View all photos for Executive Room

Executive Room | Premium bedding, minibar, in-room safe, desk

Executive Room

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 269 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Dorsett Room

Dorsett Room | Premium bedding, minibar, in-room safe, desk

Dorsett Room

  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Studio Suite

Studio Suite | Premium bedding, minibar, in-room safe, desk

Studio Suite

  • 377 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior
The Hoxton Shepherds Bush
Free WiFi
Restaurant
Air conditioning
Breakfast available
4.5 out of 5, Wonderful, (388)
The price is $163
per night
$196 total
includes taxes & fees
Aug 10 - Aug 11
The Hoxton Shepherds Bush

About the neighborhood

London

Hammersmith and Fulham stay.A stay at this Hammersmith and Fulham hotel places you within half a mile (1 km) of Westfield London Shopping Centre and 2 miles (3 km) of Kensington High Street. Hyde Park and Natural History Museum are also within 3 miles (5 km).

What's nearby

  • Westfield London Shopping Centre - 10 min walk
  • Kensington High Street - 20 min walk
  • Olympia Conference and Exhibition Centre - 20 min walk
  • Natural History Museum - 6 min drive
  • Hyde Park - 8 min drive

Getting around

  • Shepherd's Bush Market Underground Station - 3 min walk
  • Shepherd's Bush Station - 7 min walk
  • Heathrow Airport (LHR) - 30 min drive

Restaurants

  • ‪The Hoxton, Shepherd’s Bush - ‬1 min walk
  • ‪Shikumen - ‬1 min walk
  • ‪BrewDog Shepherd's Bush - ‬2 min walk
  • ‪Tian Fu - ‬2 min walk
  • ‪The Defectors Weld - ‬2 min walk

About this property

Dorsett Shepherds Bush

4-star hotel near Westfield London Shopping Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour fitness center, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Dorsett Shepherds Bush.

This 4-star London hotel is smoke free.

  • 1 building
  • 317 guestrooms or units
  • 8 levels
  • Meeting rooms
  • Built in 2014
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Dorsett Shepherds Bush offers 317 accommodations with MP3 docking stations and minibars. Beds feature premium bedding. 37-inch LCD televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Languages

Arabic, English, French, Romanian, Spanish

Property amenities

Family friendly

  • Mini-fridge
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • English breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends; GBP 20 for adults and GBP 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 37-inch LCD TV with digital channels
  • MP3 dock

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

  • Pets: GBP 70 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 70.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: approximately GBP 20 for adults and GBP 20 for children
  • Pet fee: GBP 70 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 70.0 per day
  • Service fee: 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and mobile payments; cash is not accepted
Mobile payment options include: Google Pay and Apple Pay
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, American Express, mobile payments, Google Pay, and Apple Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Dorsett Shepherds Bush
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel London
Dorsett Shepherds Bush London
Shepherds Bush Dorsett
Dorsett Shepherds Bush, London England
Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush London
Dorsett Shepherds Bush Hotel London

Frequently asked questions

How close is Dorsett Shepherds Bush to the airport?

Dorsett Shepherds Bush is 12.9 mi (30-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.

How much does it cost to stay at Dorsett Shepherds Bush?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Dorsett Shepherds Bush on Jul 28, 2024 start from $127.8, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dorsett Shepherds Bush have an airport shuttle?

Airport shuttle services are not available at Dorsett Shepherds Bush.

Does Dorsett Shepherds Bush offer free breakfast?

Free breakfast isn’t provided at Dorsett Shepherds Bush, but English breakfast is offered for a fee of GBP 20 for adults and GBP 20 for children. It's available on weekdays from 6:30 AM to 10:00 AM and weekends from 7:00 AM to 10:30 AM.

Is there a casino at Dorsett Shepherds Bush?

No, there is no casino at this hotel.

What time is check-in at Dorsett Shepherds Bush?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Dorsett Shepherds Bush?

Free parking is not available at this hotel.

Does Dorsett Shepherds Bush have a pool?

Dorsett Shepherds Bush does not have a pool.

Does Dorsett Shepherds Bush have a restaurant?

Dorsett Shepherds Bush is home to Shikumen, which features Asian cuisine.

Does Dorsett Shepherds Bush have a spa?

There are no spa services available at this hotel.

How close is Dorsett Shepherds Bush to downtown London?

Dorsett Shepherds Bush is 4.2 mi away from London.

Dorsett Shepherds Bush Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 752 out of 1666 reviews" "
Rating 8 - Good. 465 out of 1666 reviews" "
Rating 6 - Okay. 230 out of 1666 reviews" "
Rating 4 - Poor. 125 out of 1666 reviews" "
Rating 2 - Terrible. 94 out of 1666 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice enjoyable stay, only thing wrong was two beds pushed together to make a double.
Stayed 3 nights in Apr 2024

10/10 Excellent

Alaa

Stayed 6 nights in Apr 2024

6/10 Okay

BIKAI

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very difficult to rate the hotel. I gave 3 stars overall rating. The staff at reception deserve a solid 4 stars. Siham and her team has been easy to talk to and reactive. But the cleaning services are well below par. They rarely pass the hoover unless they are told to do so. I left intended visible scrubs on the floor to see if they would be picked up. Not sure how long they spend in the bathroom (unless you complain about a smell like i did). I witness one guy staying less than 5 minutes. Once he left I was convinced he was going to come back. The only thing they do thoroughly is to change the bedsheet. Cherry on the Top some of them do not speak English. Once again my criticisms do not sum my stay. The reception team has been great. But the management need to put the onus on the cleaning services unless it is a conscious decision.
Stayed 1 night in Apr 2024

8/10 Good

Ryan

Stayed 3 nights in Apr 2024

8/10 Good

Stephen

Stayed 1 night in Apr 2024

8/10 Good

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

8/10 Good

Alexandra

Business traveler
Liked: Staff & service, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Apr 2024

10/10 Excellent

J

Stayed 4 nights in Apr 2024

10/10 Excellent

Sheila

Traveled with family
Liked: Cleanliness
Wonderful place to stay
Stayed 1 night in Apr 2024

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if visiting Westfield Shopping Centre!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mrs LM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to Westfield shops and restaurants
Well placed attractive hotel close to Westfield shops and restaurants. The room was small but with a nice bathroom, tea and coffee making facilities, free water and a nice surprise of some chocolate popcorn. The single beds were very comfortable. The staff on reception and in the bar were really friendly and helpful. The only downside was the room as really cold and however many times we tried to turn the thermostat up it made no difference. If we had been staying more than one night we wouldn’t have been happy about that.
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Wes

Stayed 2 nights in Apr 2024

10/10 Excellent

Waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2024

2/10 Terrible

Bridget

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed at your property this last week and took an offer to upgrade our room from a studio suite to a separate bedroom and sitting room. The offer included robes, sippers, water, etc as amenities none of which we received. The room was comfortable and clean, but the stopped in one of the sinks was broken so we couldn’t use it. The hair dryer was broken (which was quickly replaced) and when I asked for additional tea bags and water which I had believed was part of the additional perks to the room, it was delivered 2 hours later. The staff were all pleasant, the breakfast was good with excellent service, and the lobby especially was very well kept. Overall the hotel was good, however if I knew the upgrade wasn’t really an upgrade, I never would have taken the offer and am very disappointed.
Stayed 5 nights in Apr 2024

6/10 Okay

Luca

Stayed 7 nights in Apr 2024

10/10 Excellent

heather

Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

James

Liked: Cleanliness, staff & service, room comfort
Clean and comfortable but rooms need updating
Overall our stay at the Dorsett was fine, wasn’t the best but ok. We were given a room designed for a wheelchair user so everything was low: sink, bed, toilet etc. Not ideal and not sure why they’d give us that room in the first place, but it was fine as we were only staying 2 nights. First night we were called to say our shower was leaking and was coming through the lobby. Staff were great and kindly switched us to a lovely room next day. Rooms are clean and tidy although maybe slightly dated in need of a revamp but overall comfortable. Location was ideal as it was close to Westfield. Would stay again if there was a good deal but wouldn’t be my first choice unfortunately.
Stayed 2 nights in Apr 2024

6/10 Okay

Abir

Traveled with partner
Disliked: Property conditions & facilities
When we first arrived our room was like walking into a sauna and the electricity was turned off. We had to wait some time for them to get maintenance to sort it out. The room wasn't the newest and the furniture was chipped and the chair had stains on it. The remote control was dirty. They put us in a room with a bath instead of a shower and I specifically requested a shower as I am 7 months pregnant For the price we paid a night I am absolutely angry and would rather have stayed somewhere else even if we had to travel. When I complained the lady at the desk wasn't really apologetic. I will never stay at this hotel again!
Stayed 3 nights in Apr 2024

8/10 Good

Frederick

Stayed 2 nights in Apr 2024

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
This hotel is located in a very convenient West End London area close to three subway stations and near a number of varied restaurants and pubs. It's a relatively busy area, so not terribly quiet, but this did not detract from our sightseeing intent and there was a really nice quiet pub about 2 km down the road that we could retreat to after tiring days. The hotel staff were friendly, but not well organised, being not well informed of their own procedures in a couple areas and the housekeeping not being able to regularly supply the normal amount of towels, etc. The breakfast really was sub-par for 20 quid each and we only ate there once. The service was a bit lax, the food was mediocre at best and the breakfast area (the lobby bar) was quite crowded and noisy. For the price we paid for the room over a full 2-week stay, there were a number of substandard service experiences that did lessen our enjoyment of the property. The Studio Suite room we had was nice and large, but the lack of a chest of drawers meant that we had to live out of our suitcases for the full 2 weeks, there only being a closet to hang clothes, but not a place to lay things out. We had several packages delivered to us at the hotel, and despite being assured in advance that this was OK, the front desk staff did not seem to know what to do with said packages, never contacting us to say they had arrives, each staff member seemingly having a different procedure to check if a package arrived & how to find it.
Stayed 15 nights in Mar 2024

8/10 Good

olivia

Stayed 3 nights in Apr 2024

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unpleasant Stay Reception Staff and Cleanliness
My recent stay was marred by unprofessional reception staff and poor room cleanliness and lack of attention as well as disrespect for the elderly. Despite the appealing appearance of the hotel, the behavior of the front desk employees was obnoxious and dishonest. Throughout my stay, they provided misleading information and displayed a dismissive attitude towards guests' concerns. Furthermore, the cleanliness of the room was severely lacking. Coffee stains were still present on the table and in mugs upon arrival, indicating a lack of thorough cleaning. Shockingly, there were even fecal matter stains on the toilet seat and floor, which is completely unacceptable especially having an infant with us. Overall, my experience was disappointing. The combination of disrespectful and dishonest reception staff and inadequate room cleanliness significantly detracted from the quality of my stay. I hope the management takes immediate action to address these issues and improve the overall guest experience.
Stayed 4 nights in Apr 2024