A stay at this Heathrow Villages hotel places you within 3 miles (5 km) of Stockley Park and 6 miles (10 km) of Brunel University. Twickenham Stadium and Syon Park are also within 6 miles (10 km).
Dining options, 2 bars/lounges
This smoke-free hotel features 2 restaurants and 2 bars/lounges. Traveling on business? Take advantage of the 10 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Self parking, a coffee shop, and express check-in are also offered.
Courtyard by Marriott London Heathrow Airport ratings based on 5 Verified Reviews
Review Summary
3.2
out of 5
3.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff3.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Courtyard by Marriott London Heathrow Airport
Everyone (4)Couples (1)
1 out of 5
Posted by Jason on Nov 14, 2022
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1 out of 5
On the evening of July 7, 2022, I went to the hotel restaurant on the 6 floor for dinner. I asked the young man behind the bar if I could sit at a table for dinner and was told by him that they didn’t have any available tables at the moment. I asked if I could sit at one of the empty tables near the bar. The young man allowed me to sit at the table and he put a menu on the table and walked away. I watched the two young Caucasian women who were servers walk pass me several times and even stand a few feet from my table without once speaking to me. They kept looking at me and stood in front of me with their backs to me whispering to each other. The man behind the bar stood and conversed with the two women and not one of them offered to take my order or even bring a glass a water to my table. I watched a non-black family of three enter the restaurant several minutes after me and the waitress went to them and took their orders. I waited to see if they would ever come to take my order and I finally left after seeing the waitress bring that family their oder. I had waited about 40 minutes before left. There is absolutely no doubt that this is racism and these staff members should be properly reprimanded if not terminated. This is a restaurant where the staff are supposed to serve customers and if the staff have personal feelings about certain customers which prevents them from doing their job, they should not be in the customer service field.
Posted by Nicole on Jul 13, 2022
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Comment from Hotel Management
Jul 15, 2022
by Kirsty Donnellan
Many thanks for your feedback. I am surprised to hear this as all our staff receive diversity and inclusion training.
We will certainly investigate this and as necessary, take appropriate actions.
5 out of 5
Access to airport. Alex at reception was great
Posted by GARY, from Langhorne on May 9, 2022
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Comment from Hotel Management
May 9, 2022
by The Courtyard Team
Dear GRAY,
Thank you for your lovely feedback. We are delighted to know that you had an enjoyable stay in our hotel. Looking forward to welcoming you back to our hotel soon!
Kind regards,
5 out of 5
Posted by Shilpa on Apr 2, 2022
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4 out of 5
Hotel was very good . Staff very polite and helpful. There is only one lift and it is a long walk from the lift to the room . There should be one more lift in the middle of all the rooms. But overall our stay was very good.
Posted by Shilpa on Apr 2, 2022
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Comment from Hotel Management
Apr 6, 2022
by The Courtyard Team
Dear Shilpa,
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback.
Kind regards,
The Courtyard Team
About the Courtyard by Marriott London Heathrow Airport
There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. There's an onsite 24-hour business center. Public spaces have free WiFi. Event space at this hotel measures 13982 square feet (1299 square meters) and includes a conference center. The business-friendly Courtyard by Marriott London Heathrow Airport also features dry cleaning/laundry services, express check-in, and a front-desk safe. Parking is available for a fee. This 4-star Hayes hotel is smoke free.
244 guestrooms or units
6 levels
2 dining venues
2 bars or lounges
13982 sq ft of conference space
1299 sq m of conference space
Built in 2020
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Dry cleaning
Front desk (24 hours)
Express check-in
Storage area for luggage
Front-desk safe
Elevator
No smoking on site
Coffee shop
Internet
Available in all rooms:
WiFi (surcharge)
, Wireless internet access
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Heathrow Terminals 2 & 3 Station (2.9 km / 1.8 mi)
Parking: Self parking available for a surcharge
Room Amenities
Courtyard by Marriott London Heathrow Airport offers 244 air-conditioned accommodations with laptop-compatible safes and hair dryers. LCD televisions come with digital channels. Bathrooms include showers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
LCD television
Digital channels
Electric kettle
Shower
Housekeeping (daily)
Hair dryer
Laptop safe
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Air conditioning
Connecting rooms available
Free tea bags/instant coffee
Wardrobe or closet
Desk chair
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.
Kitchen & Bar - Onsite restaurant.
Sky Bar - Onsite rooftop bar. Open daily.
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible on-site restaurant
Visual alarms in hallways
Wheelchairs available on site
Well-lit path to entrance
Stair-free path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Roll-in shower (in select rooms)
Wheelchair-accessible public washroom
Wheelchair accessible parking
In-room accessibility (in select rooms)
Assistive listening devices in meeting rooms
Assistive listening devices available
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for GBP 15.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and lunch. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
Service animals are allowed
Service animals are exempt from fees/restrictions
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Debit cards
Gap period enforced between guest stays - 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately GBP 14.95 per person
Fee for in-room wireless Internet: GBP 5.00 per 24-hour period (rates may vary)
Covered self parking fee: GBP 15.00 per night
Rollaway bed fee: GBP 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Courtyard by Marriott London Heathrow Airport Hotel
Courtyard by Marriott London Heathrow Airport Hayes
Courtyard by Marriott London Heathrow Airport Hotel Hayes
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Courtyard by Marriott London Heathrow Airport is 2.2 mi (8-min drive) away from the Heathrow Airport (LHR) airport, the closest popular airport to the property.
Airport shuttle services are not available at Courtyard by Marriott London Heathrow Airport.
Free breakfast isn't provided at Courtyard by Marriott London Heathrow Airport, but buffet breakfast is offered for a fee of GBP 14.95 per person. It's available every day from 6:30 AM to 10:00 AM.
No, there is no casino at this hotel, but The Grosvenor Victoria Casino London (27-min drive) is nearby.
Check-in is from 3:00 PM - anytime.
Free parking is not available at this hotel. Self parking is available for GBP 15.00 per night.
Courtyard by Marriott London Heathrow Airport does not have a pool.
Yes, there are 2 restaurants on site.
There are no spa services available at this hotel.
Courtyard by Marriott London Heathrow Airport is 2.5 mi away from Hayes.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
