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4.2 out of 5

"Excellent, unique hotel with extremely pleasant staff always smiling, welcoming and helpful! We will stay again. Hotel is convenient to airport, troll ... " More

By a verified traveler on Sat 25 Jul 2020

Hotel Description

4-star historic hotel near Kansas City Convention Center

City center retreat

Within a 10-minute walk of this Downtown Kansas City hotel, you'll find Kansas City Convention Center and Municipal Auditorium. T-Mobile Center and Union Station are also within 2 miles (3 km).

Renovated in 2018

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Self parking, dry cleaning, and luggage storage are also offered.

Free Internet, comfy beds

The 120 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Flat-screen TVs come with cable channels, and other amenities include iPod docks and sitting areas.

Luxury Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

21c Museum Hotel Kansas City - MGallery ratings based on 12 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for 21c Museum Hotel Kansas City - MGallery

Everyone (5) Couples (4) Family (4)
5 out of 5
Excellent, unique hotel with extremely pleasant staff always smiling, welcoming and helpful! We will stay again. Hotel is convenient to airport, trolley, eating spots in the city! Easy to get to family in the area also!!

Posted by on Jul 25, 2020

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Comment from Hotel Management

Jul 28, 2020 by Alexa B, Front Office Manager

Thank you for your review, we appreciate your feedback. We are so glad to see that you enjoyed your stay with us while visiting Kansas City! We always strive to ensure our guests are having the best stay possible, and it looks like we were able to do that for you. Thank you also for the kind comments you left about our staff, I will make sure to spread them to the team! It was wonderful to have you with us, and we hope to see you return soon. Thank you.

5 out of 5
The staff was friendly and their level of hospitality and accommodations Was beyond words! Will definitely recommend to all my friends and look forward to going back!

Posted by , from Miami, Florida on Feb 14, 2020

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Comment from Hotel Management

Feb 15, 2020 by Alexa B, Front Office Manager

Thank you for your review, we appreciate your feedback. Thank you also for the kind comments that you've left about our staff! It is always our highest goal to ensure that you have the best stay possible, and it looks like we were able to accomplish this with you. It was our pleasure to have you, and we can't wait to see you return!

4 out of 5

Posted by on Nov 20, 2019

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Comment from Hotel Management

Nov 20, 2019 by Alexa B, Front Office Manager

Thank you for your review, we appreciate your feedback.

5 out of 5
This is a very unique, fun artistic hotel with a comfortable environment. Rooms are very clean, stylish, and the ambiance is very relaxing. Would recommend!

Posted by on Nov 16, 2019

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Comment from Hotel Management

Nov 18, 2019 by Tim

Thank you for choosing to stay with us. We hope to see you soon.

5 out of 5

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 15, 2019 by Tim

Please come back to see us soon.

5 out of 5
Staff was very professional and friendly. Beautiful, modern hotel with lots of interesting artwork and history. Love the moving penguins. Platform beds provide a solid sleep.

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by Alexa B, Front Office Manager

Thank you for yoru review, we appreciate your feedback. We are so glad to see that you enjoyed your stay while in Kansas City! Our unique Museum Hotel concept definitely allows for fun and personal experiences! We hope to see you return soon.

3 out of 5
I will start with: this hotel is recently remodeled and everything is new and in good shape. If you are looking to stay in a modern, hipster hotel near downtown KC, this one will probably be just fine for you...UNLESS you have children. I cannot recommend this hotel for anyone with a child. The artwork on display in the galleries are not appropriate for children. For example, there is a picture that contains imagery showing a grown man forcing a young girl to perform fellatio. OK, yes this is art, and the art is making an overall point, but it is not appropriate to have in a public area accessible by minors, with no warnings. Even if you don't have a child with you, but you have young kids, the images are disturbing. When we checked in, there was a wedding reception in one of the galleries. When the reception was over we toured that gallery and it was filled with art depeicting dystopian marriages. Not where I would want to celebrate my wedding... To me, these things point to a complete lack of emapthy, foresight, and propriety. In addition, this hotel used to be the oldest continuously operating hotel west of the Mississippi until it was bought out by a hotel chain in 2017 and closed for renovation. My wife and I stayed at the Savoy Hotel many times prior to this, and enjoyed the original furnishings, plaster walls, and charm. The rennovated hotel has none of this charm, and practically nothing original was retained, not even the original reception desk is used.

Posted by , from Missouri on Sep 17, 2019

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Comment from Hotel Management

Sep 19, 2019 by Jori C, Museum Manager

Thank you for taking the time to share your feedback after your trip to our 21c Kansas City. At 21c, we expect that the exhibitions will generate a wide range of conversations, and realize that not everything will appeal to everyone. The current exhibition, titled “OFFSPRING: New Generations” is at its heart about ritual. Exploring the development of both personal and group identity, childhood, family, history, and gender politics, these artworks employ iconographic imagery to reveal how we learn to live, love, work, and dream in the 21st century. At the wedding altar, in the family home, or in the classroom, within the fantasy of childhood play or harsh realities of others, these new, old narratives generate a spectrum of meditations on the contemporary construction of self and society. Rather than make explicit statements, these particular artworks were chosen to explore the various themes discussed above, and as such will present themselves differently based on each viewer. We would like to thank you for your comments and we hope our future exhibitions will resonate differently with you.

5 out of 5
Really cool decor and museum. Rooms were spacious and clean!

Posted by on Jul 24, 2019

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Comment from Hotel Management

Jul 24, 2019 by Tim

I'm so happy to see you enjoyed your stay with us! We enjoyed your time here as well, and would love to have you stay with us again the next time you're in Kansas City.

4 out of 5
I wanted to see more Art, at the facility. But all in all, it was a beautiful place.

Posted by on May 27, 2019

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Comment from Hotel Management

May 27, 2019 by Alexa B, Front Office Manager

Thank you for your review, we appreciate your feedback. I'm glad you enjoyed your stay with us, and I agree the building with all its history is quite lovely. I apologize you weren't able to see all of our gallery, when you return to us we would be happy to set up a private tour for you. We hope to see you return soon! Thank you

2 out of 5
Not impressed. First, my wife and I own and operate our own tattoo studio, and as such...we have A LOT of art...however after arriving we were treated differently than the average patron of this establishment (except for the women at the front desk from 6pm on). We are not hipsters, we are a couple in our late 40's that has 3 children. The room was clean, however the thermostat would not stay at the temperature we would set it at. Prior to leaving our room for the evening, we set it at 68°, upon returning it was back at 72°. Set it again prior to bed, and when we awoke...again 72°. The bed was too soft for our personal taste. Woke up to EXTREMELY LOUD knocking at 7:00, even though we had the "do not disturb" hanger on the door. It was house keeping. We went ahead and got up, checked out of our room. Went to the Savoy Grille, stood inside of the restaurant for approximately 5 minutes...no service. The gentleman that would ultimately seat and serve us, was stan ding outside the entrance having a conversation with another employee. We come back to KC for business and pleasure on a semi-regular basis, we will NOT be staying here again. On a positive note, the building itself is beautiful. The architecture is beautiful

Posted by on Mar 8, 2019

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Comment from Hotel Management

Mar 13, 2019 by Alexa Bustamante, Front Office Manager

Hello Anonymous, Thank you for your review, we appreciate all your feedback. I am incredibly disturbed to hear that you felt you were treated differently because of your skin art. As a 21c, one of the things that makes us different is our unique Museum concept, and the fact that we want every guest and employee to feel comfortable and themselves while with us. This mark was clearly missed, and I am personally sorry that you were made to feel this way. I'd like to get more details about your stay so I can investigate these serious issues personally. I would also love the chance to show you our true, luxury standards with a complimentary room when you next return to Kansas City. Please feel free to reach out to me with any additional comments or questions you may have. Thank you, Alexa Bustamante, Front Office Manager

About the 21c Museum Hotel Kansas City - MGallery

Location 219 W 9th St, Kansas City, MO 64105

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. Public spaces have free WiFi and wired Internet. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and multilingual staff are also featured at the business-friendly 21c Museum Hotel Kansas City - MGallery. Parking is available for a fee. A complete renovation of 21c Museum Hotel Kansas City - MGallery was completed in July 2018. This 4-star Kansas City hotel is smoke free.

  • 120 guestrooms or units
  • 7 levels
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1888
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Kansas City Intl. Airport (MCI) (30 km / 18.7 mi)
  • Train station: Kansas City Union Station (3.1 km / 1.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

21c Museum Hotel Kansas City - MGallery offers 120 accommodations with iPod docking stations and safes. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Kansas City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

The Savoy at 21c - Onsite restaurant.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Weight limit: 50 lbs
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per night
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Museum Hotel Kansas City MGallery
  • Museum Hotel MGallery
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.