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Hyatt Regency St. Louis at The Arch

4-star property
315 Chestnut St, St. Louis, MO 1-855-201-7819
4.0 out of 5
Very good!
See all 67 travelocity Reviews

"loved the hotel. didn't like the animals every where including the eating spaces. I know nothing is going to be done about it, but people like me don ... " More

By a verified traveler on Tue 30 May 2023

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Hotel Description

4-star hotel near Gateway Arch

Heart of St. Louis

Within a 10-minute walk of this Downtown St. Louis hotel, you'll find Gateway Arch and Busch Stadium. Also, Dome at America’s Center is within half a mile (1 km) and St. Louis Union Station is within 2 miles (3 km).

Dining options, 2 bars/lounges

This hotel's 3 restaurants, 2 bars/lounges, and gym are some of the featured amenities. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a rooftop terrace on site, and a 24-hour front desk and a coffee shop are also provided.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$156* Per night/room Jun 19 - Jun 20

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 5 Max

Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Hyatt Regency St. Louis at The Arch ratings based on 67 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency St. Louis at The Arch

Everyone (30) Couples (14) Family (17)
5 out of 5

Posted by on May 30, 2023

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Comment from Hotel Management

Jun 1, 2023 by General Manager

Dear Reginald, Thank you for staying with us and for your gracious rating. On behalf of all of us at Hyatt Regency St. Louis at The Arch we would like to invite you for another outstanding visit.Warm regards, Chris CollinsGeneral Manager

5 out of 5
loved the hotel. didn't like the animals every where including the eating spaces. I know nothing is going to be done about it, but people like me don't like germs in the eating spaces. but enjoyed my space there.

Posted by on May 30, 2023

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Comment from Hotel Management

Jun 1, 2023 by General Manager

Dear Reginald, Thank you for your outstanding rating of Hyatt Regency St. Louis at The Arch. While we are pleased you had an enjoyable stay with us, we regret the specific concern you mentioned. We know that the small details add up and significantly impact your overall impression. We appreciate your feedback and look forward to welcoming you back soon. Warm regards, Chris CollinsGeneral Manager

5 out of 5
Didnt like no pool and no breakfast

Posted by on May 21, 2023

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Comment from Hotel Management

May 21, 2023 by General Manager

Dear Roberta, Thank you for choosing Hyatt Regency St. Louis at The Arch for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing.Warm regards, Chris Collins,General Manager

5 out of 5
Check in was smooth and the staff was very friendly. The Valet parking was great, the staff was friendly and very helpful. Our room was clean and the beds were comfortable. I will book again for our next visit to St. Louis.

Posted by on Apr 24, 2023

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Comment from Hotel Management

Apr 26, 2023 by General Manager

Dear Tara, Thank you for sharing about your time at Hyatt Regency St. Louis at The Arch. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our thoughtful hospitality and well-maintained accommodations. Thank you once again for choosing us, and we look forward to your return.Warm regards, Chris Collins,General Manager

2 out of 5
Had a hard time trying to find the room because some arrows missing on the sign

Posted by on Apr 8, 2023

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Comment from Hotel Management

Apr 8, 2023 by General Manager

Dear Renita, Thank you for being our guest. We truly regret not meeting some of your expectations and reading that you had trouble reaching your room. We are grateful for your patience and hope to accommodate you again with a much-improved experience. Have a great Easter Weekend!Warm regards, Chris Collins,General Manager

3 out of 5

Posted by on Mar 18, 2023

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Comment from Hotel Management

Apr 8, 2023 by General Manager

Dear Jeanie, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Warm regards, Chris Collins,General Manager

3 out of 5
Its ok

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 12, 2023 by General Manager

Dear Turah, Thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we apologize if we fell short of this. We hope to have the opportunity to make your next stay perfect in every respect.Warm regards, Chris CollinsGeneral Manager

5 out of 5
Amazing view of the Arch. Very nice room. Parking garage was full and left no choice but to valet for $48 which seems quite high and we really did not have any other option. Hotel should provide parking since I am already paying $400 for a room.

Posted by on Feb 20, 2023

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Comment from Hotel Management

Feb 21, 2023 by General Manager

Dear Penny, Thank you for choosing us and for the outstanding review. We are glad our stunning views and comfortable accommodations were a significant part of making your visit so memorable! However, we regret your disappointment with our parking and its fees. We appreciate the feedback that helps us enhance our guest experience. We hope to welcome you to the Hyatt Regency St. Louis at The Arch again soon.Warm regards, Chris Collins,General Manager

1 out of 5

Posted by on Dec 9, 2022

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Comment from Hotel Management

Apr 30, 2023 by General Manager

Dear Tim, Thank you for choosing our hotel for your stay. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve.Warm regards,Chris Collins,General Manager

3 out of 5

Posted by on Dec 4, 2022

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Comment from Hotel Management

Apr 30, 2023 by General Manager

Dear Johnathan, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Warm regards,Chris Collins,General Manager

About the Hyatt Regency St. Louis at The Arch

Location 315 Chestnut St, St. Louis, MO 63102

Property Features

There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business center and limo/town car service. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 83000 square feet (7711 square meters) and includes conference space. A health club, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Hyatt Regency St. Louis at The Arch. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 910 guestrooms or units
  • 18 levels
  • 3 dining venues
  • 2 bars or lounges
  • 83000 sq ft of conference space
  • 7711 sq m of conference space
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: St. Louis Gateway Station (2 km / 1.3 mi)
  • Metro station: 8th and Pine Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency St. Louis at The Arch offers 910 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. 50-inch flat-screen televisions come with pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This St. Louis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided once per stay.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 11:00 AM and on weekends from 6:00 AM to noon.

RED Kitchen - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.

Ruths Chris Steakhouse - This steakhouse serves dinner only. Guests can enjoy drinks at the bar.

Brewhouse Sports Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests who book a breakfast included rate plan receive breakfast for 2 adults per day. Additional guests are charged for breakfast.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

If the occupancy in a room at this property exceeds 4 adults and/or if noise levels are deemed excessive at any time, all guests, including the registered guest, will be required to vacate the premises without refund.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 21.95–25.95 for adults, and USD 10.95–21.95 for children
  • Self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 48 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 25 per stay
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Arch St. Louis
  • Hyatt Regency Arch
  • Hyatt Regency Arch Hotel
  • Hyatt Regency Arch Hotel St. Louis
  • Hyatt Regency St. Louis
  • Hyatt Regency St. Louis Arch
  • Hyatt St. Louis
  • Hyatt St. Louis Arch
  • St. Louis Hyatt
  • St. Louis Hyatt Arch
  • Hyatt Regency St. Louis Arch Hotel
  • Hyatt Regency St. Louis at The Arch Hotel
  • Hyatt Regency St. Louis at The Arch St. Louis
  • Hyatt Regency St. Louis at The Arch Hotel St. Louis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.