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Embassy Suites Kansas City - Plaza

3.5-star property
220 W 43rd St, Kansas City, MO 1-855-201-7819
3.3 out of 5
See all 30 travelocity Reviews

"Dated hotel that was clean but it shows it age. Buttons on elevator broke and happy hour is two 8 ounce drinks. But at least it was a local brewery. " More

By a verified traveler on Sun 03 Sep 2023

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Hotel Description

3.5-star hotel near Crown Center

Heart of Kansas City

Within a 10-minute walk of this Midtown - Westport hotel, you'll find Kansas City Art Institute and Kemper Museum of Contemporary Art. Also, JC Nichols Memorial Fountain is within half a mile (1 km) and Nelson-Atkins Museum of Art is within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the gym and free buffet breakfast each morning.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$119* Per night/room Oct 8 - Oct 9

Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premium Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Embassy Suites by Hilton Kansas City Plaza ratings based on 30 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Embassy Suites by Hilton Kansas City Plaza

Everyone (9) Couples (5) Family (18)
5 out of 5
Dated hotel that was clean but it shows it age. Buttons on elevator broke and happy hour is two 8 ounce drinks. But at least it was a local brewery.

Posted by on Sep 3, 2023

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Comment from Hotel Management

Sep 3, 2023 by Luis Lovera

Hi John, Thank you so much for staying with us. Please, come back to see us soon!

1 out of 5
the bathroom is not clean, right

Posted by on Sep 3, 2023

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Comment from Hotel Management

Sep 3, 2023 by Luis Lovera

Hi Rosetta, I am very sorry to hear your restroom was not up to standards, but I thank you for your honest feedback. We will look into it.

5 out of 5
Great family orientated

Posted by on Jul 29, 2023

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Comment from Hotel Management

Jul 29, 2023 by Luis Lovera

Dear Christopher, We're thrilled you had a great time on our property. Please, come back to see us!

4 out of 5

Posted by on Jan 28, 2023

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4 out of 5
It was okay, our room smelled musty but since it was only one night we didn’t complain.

Posted by , from COLUMBIA on Sep 4, 2022

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Comment from Hotel Management

Sep 4, 2022 by Tyler D

Hi Rick! Thank you for taking the time to let us know about your stay. I am happy to see that we provided a great stay for you. I am sorry about the issue you experienced and we will look into it.

1 out of 5
Terrible area. Didi not feel safe after returning from a concert. People in the parking lot looking into parked cars. Prostitutes in the parking garage asking if your needed company. Service and safety terrible. Breakfast only served from 7am-9am. Check in is at 4pm and check out is at 11am. NEVER AGAIN WILL I STAY AT EMBASSY SUITES HOTEL

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 24, 2021 by Tyler

Hi Mike: I am sorry to hear that you were unhappy during your stay. I eill teach out to our security company in regards to your safety concerns.

5 out of 5

Posted by on Oct 11, 2021

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3 out of 5
Was very disappointed with only one working elevator and no exits that were accessible

Posted by on Sep 13, 2021

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Comment from Hotel Management

Sep 15, 2021 by Tyler D

Hi Penny, I am very sorry that you experienced issues with our elevators. I do believe they have been serviced and are back in service. I hope you will consider giving us another chance the next time you are in Kansas City.

3 out of 5
$20 fee extra to park on site parking lot is dirty \ mess

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 22, 2021 by Tyler DeBrecht

We are very sorry for the cleanliness of our parking lot and will ensure it is welcoming to all of our guests!

2 out of 5
I didn't like that I was instructed to reserve pool and then not given a pool pass, also my reservation was like 40 more than stated on this platform. Overall disappointed. My stay at the airport location has always been excellent.

Posted by on Feb 28, 2021

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Comment from Hotel Management

Mar 22, 2021 by Tyler DeBrecht

We are sorry that you were unhappy. With our pool we have to make new keys for each reaervation time slot. We also, like a lot of hotels, hold additional on your card for incidentals which get released back to you as long as no other charges are accrued. We hope you choose us again the next time you are in the area!

About the Embassy Suites Kansas City - Plaza

Location 220 W 43rd St, Kansas City, MO 64111

Property Features

As a guest of Embassy Suites by Hilton Kansas City Plaza, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are available in public spaces for a fee. There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites by Hilton Kansas City Plaza. For a fee, parking is available.

  • 266 guestrooms or units
  • 12 levels
  • Built in 1977
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Separate living room
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Kansas City Union Station (4.7 km / 3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites by Hilton Kansas City Plaza offers 266 accommodations with video-game consoles and safes. Beds feature premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Kansas City hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free buffet breakfast daily. The hotel hosts a free manager's reception daily.

220 West - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 23.00 per night
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Kansas City Plaza
  • Embassy Suites Kansas City Plaza
  • Embassy Suites Kansas City
  • Kansas City Embassy Suites
  • Embassy Suites Kansas City Plaza Hotel
  • Embassy Suites Kansas City Plaza
  • Embassy Suites by Hilton Kansas City Plaza Hotel
  • Embassy Suites by Hilton Kansas City Plaza Kansas City
  • Embassy Suites by Hilton Kansas City Plaza Hotel Kansas City

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.