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"We stay there because of proximity of where we needed to go. We need a refund due to fact we did not get the room we booked with you. Please contact ... " More

By a verified traveler on Thu 20 Feb 2020

Hotel Description

3.5-star hotel near Country Club Plaza

Heart of Kansas City

Within a 15-minute walk of this Westport hotel, you'll find Country Club Plaza and Nelson-Atkins Museum of Art. Uptown Theater and University of Missouri-Kansas City are also within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the fitness center and free cooked-to-order breakfast.

WiFi, refrigerators

Featuring conveniences like living rooms and refrigerators, the 266 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include wired Internet, microwaves, and room service.

Suite, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 6 Max
$139* Per night/room Jul 16 - Jul 17

Suite, 1 King Bed, Accessible, Non Smoking (Hearing & Mobility)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Basic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Double Beds, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Embassy Suites Kansas City - Plaza ratings based on 26 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Embassy Suites Kansas City - Plaza

Everyone (13) Couples (4) Family (11)
2 out of 5

Posted by on Mar 12, 2020

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3 out of 5
We stay there because of proximity of where we needed to go. We need a refund due to fact we did not get the room we booked with you. Please contact manager Kia to discuss issue. Thwy could not redund us the differwnce because it was booked thriugh you. Please feel free to contact me 860 877 6888. Larry Avitabile. If i dont answer please leave a message and i will return call as soon as possible. Thank you Larry

Posted by , from Southington Ct. on Feb 20, 2020

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2 out of 5
The check in was rude. The night clerk didn’t ever get off the stool to speak. Asked one answer questions and was put out with my arrival. The hotel is old and the tiles are the original ones I remember from the 80’s. Bathrooms are old and gross and the faucet was coming off the shower

Posted by , from Kansas on Feb 12, 2020

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5 out of 5
Favorite spot to go since i was a kid love it here still come here as an adult

Posted by on Feb 3, 2020

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Comment from Hotel Management

Feb 8, 2020 by Brittany

Thank you for your review. We look forward to welcoming you back again soon.

2 out of 5
The parking lots is a mess. They had half or more blocked off and had to park up on top of the hill. They said they head valet parking and they do not. The room i was in the back door was glued shut. Cigarette burns in the chair, the foot rest were all destroyed at the corners, carpet had stains in the bedroom and living room everywhere. The carpet wasn't even connected to the floor anymore. My husband had to fix the cable in there bedroom because someone ripped it out of the wall. The light switches was on the like a rhombus. We had to move the chair to pull the hide a bed out. Dirty as hell, food, mud more stains. Bathroom is small af. Not worth there 168 plus 25 for a later check out.

Posted by on Jan 26, 2020

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5 out of 5

Posted by on Jan 25, 2020

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2 out of 5
We got to the hotel around 345, check in was at four. Our room was not ready they said they would call us when it was. We spent $38 in the bar waiting never got the call ,my husband finally checked in with them around 5. We were told our room was ready. We weren’t told that happy hour started 30 minutes after we’ve been sitting in the bar for an hour and that included free drinks. Hotel is at capacity so we understand it being busy. Incredibly slow elevators. Average waiting was about 10 minutes with the elevator stopping at every other floor.When we woke up this morning we found out that one of the elevators is out. We considered staying another day but now we’re just going to leave we don’t wanna deal with the headache of the elevators. It was bad enough when all three were working. Room size is great if you’re traveling with kids or a larger group. There’s only one bathroom though and that was inconvenient. We tried to call room service could never get them to answer. I went downstairs to make an order, things that were listed on the menu are no longer things they offer. On the positive side again if you’re traveling with kids, There’s lots of space, a really nice indoor pool and a small arcade. Bar area was good and we loved the bartender he was the best thing about the hotel. I believe his name was Andre. We definitely won’t stay here again and it really did put a damper on our trip to Kansas City.

Posted by on Dec 30, 2019

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5 out of 5

Posted by on Dec 18, 2019

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Comment from Hotel Management

Jan 13, 2020 by Brittany

Thank you so much for your review. We hope to welcome you back again soon!

2 out of 5
Shower control was broken off. Thermostat didn't work. Floor was dirty. Elevator floors were dirty and uneven. Pillows terrible. Overall needs a remodel and update of the hotel. Expected Embassy Suites to be better quality.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 9, 2019 by Brittany

We are so sorry your guest room was not up to Embassy Suites' standards. We hope you will reconsider and stay with us in the future.

2 out of 5
I left a bag in my room and have tried many times to contact the property to try and make arrangements to get my things. No one has returned my calls.

Posted by on Nov 7, 2019

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Comment from Hotel Management

Nov 10, 2019 by Brittany

We are so sorry nobody returned your calls about your missing items. We will look into this. We hope you will consider staying with us in the future.

About the Embassy Suites Kansas City - Plaza

Location 220 W 43rd St, Kansas City, MO 64111

Renovations + Closures

This property is closed from March 22 2020 to July 15 2020 (dates subject to change).

Property Features

As a guest of Embassy Suites Kansas City - Plaza, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi and wired Internet are available in public spaces for a fee. There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Kansas City - Plaza. For a fee, parking is available. This 3.5-star Kansas City hotel is smoke free.

  • 266 guestrooms or units
  • 12 levels
  • Built in 1977
  • Cooked-to-order breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Number of living rooms1
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Self parking (surcharge)

Transport

  • Airport: Kansas City Intl. Airport (MCI) (36.5 km / 22.7 mi)
  • Train station: Kansas City Union Station (4.3 km / 2.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Kansas City - Plaza offers 266 accommodations with video-game consoles and safes. Accommodations offer separate living rooms. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Living room
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.

220 West - This restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Contactless check-out is available.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place.Contactless check-out is available.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Commonly-touched surfaces are cleaned with disinfectant
  • Debit cards
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 9.95 (rates may vary)
  • Self parking fee: USD 18.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Kansas City Plaza
  • Embassy Suites Kansas City Plaza
  • Embassy Suites Kansas City
  • Kansas City Embassy Suites
  • Embassy Suites Kansas City Plaza Hotel
  • Embassy Suites Kansas City - Plaza Hotel
  • Embassy Suites Kansas City - Plaza Kansas City
  • Embassy Suites Kansas City - Plaza Hotel Kansas City
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.