For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
"We stay there because of proximity of where we needed to go.
We need a refund due to fact we did not get the room we booked with you. Please contact
...
"
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Within a 15-minute walk of this Westport hotel, you'll find Country Club Plaza and Nelson-Atkins Museum of Art. Uptown Theater and University of Missouri-Kansas City are also within 2 miles (3 km).
Free breakfast
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and WiFi in public areas. Enjoy the fitness center and free cooked-to-order breakfast.
WiFi, refrigerators
Featuring conveniences like living rooms and refrigerators, the 266 guestrooms also offer WiFi and flat-screen TVs with cable channels. Other amenities include wired Internet, microwaves, and room service.
Embassy Suites Kansas City - Plaza ratings based on 26 Verified Reviews
Review Summary
3.5
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Embassy Suites Kansas City - Plaza
Everyone (13)Couples (4)Family (11)
2 out of 5
Posted by a verified traveler on Mar 12, 2020
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3 out of 5
We stay there because of proximity of where we needed to go.
We need a refund due to fact we did not get the room we booked with you. Please contact manager Kia to discuss issue. Thwy could not redund us the differwnce because it was booked thriugh you. Please feel free to contact me 860 877 6888. Larry Avitabile. If i dont answer please leave a message and i will return call as soon as possible. Thank you Larry
Posted by LarryAvitabile, from Southington Ct. on Feb 20, 2020
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2 out of 5
The check in was rude. The night clerk didn’t ever get off the stool to speak. Asked one answer questions and was put out with my arrival. The hotel is old and the tiles are the original ones I remember from the 80’s. Bathrooms are old and gross and the faucet was coming off the shower
Posted by Elizabeth, from Kansas on Feb 12, 2020
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5 out of 5
Favorite spot to go since i was a kid love it here still come here as an adult
Posted by a verified traveler on Feb 3, 2020
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Comment from Hotel Management
Feb 8, 2020
by Brittany
Thank you for your review. We look forward to welcoming you back again soon.
2 out of 5
The parking lots is a mess. They had half or more blocked off and had to park up on top of the hill. They said they head valet parking and they do not. The room i was in the back door was glued shut. Cigarette burns in the chair, the foot rest were all destroyed at the corners, carpet had stains in the bedroom and living room everywhere. The carpet wasn't even connected to the floor anymore. My husband had to fix the cable in there bedroom because someone ripped it out of the wall. The light switches was on the like a rhombus. We had to move the chair to pull the hide a bed out. Dirty as hell, food, mud more stains. Bathroom is small af. Not worth there 168 plus 25 for a later check out.
Posted by a verified traveler on Jan 26, 2020
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5 out of 5
Posted by a verified traveler on Jan 25, 2020
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2 out of 5
We got to the hotel around 345, check in was at four. Our room was not ready they said they would call us when it was. We spent $38 in the bar waiting never got the call ,my husband finally checked in with them around 5. We were told our room was ready. We weren’t told that happy hour started 30 minutes after we’ve been sitting in the bar for an hour and that included free drinks. Hotel is at capacity so we understand it being busy. Incredibly slow elevators. Average waiting was about 10 minutes with the elevator stopping at every other floor.When we woke up this morning we found out that one of the elevators is out. We considered staying another day but now we’re just going to leave we don’t wanna deal with the headache of the elevators. It was bad enough when all three were working. Room size is great if you’re traveling with kids or a larger group. There’s only one bathroom though and that was inconvenient. We tried to call room service could never get them to answer. I went downstairs to make an order, things that were listed on the menu are no longer things they offer. On the positive side again if you’re traveling with kids, There’s lots of space, a really nice indoor pool and a small arcade. Bar area was good and we loved the bartender he was the best thing about the hotel. I believe his name was Andre. We definitely won’t stay here again and it really did put a damper on our trip to Kansas City.
Posted by a verified traveler on Dec 30, 2019
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5 out of 5
Posted by a verified traveler on Dec 18, 2019
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Comment from Hotel Management
Jan 13, 2020
by Brittany
Thank you so much for your review. We hope to welcome you back again soon!
2 out of 5
Shower control was broken off. Thermostat didn't work. Floor was dirty.
Elevator floors were dirty and uneven. Pillows terrible. Overall needs a remodel and update of the hotel. Expected Embassy Suites to be better quality.
Posted by a verified traveler on Dec 9, 2019
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Comment from Hotel Management
Dec 9, 2019
by Brittany
We are so sorry your guest room was not up to Embassy Suites' standards. We hope you will reconsider and stay with us in the future.
2 out of 5
I left a bag in my room and have tried many times to contact the property to try and make arrangements to get my things. No one has returned my calls.
Posted by a verified traveler on Nov 7, 2019
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Comment from Hotel Management
Nov 10, 2019
by Brittany
We are so sorry nobody returned your calls about your missing items. We will look into this. We hope you will consider staying with us in the future.
This property is closed from March 22 2020 to July 15 2020 (dates subject to change).
Property Features
As a guest of Embassy Suites Kansas City - Plaza, you'll find an indoor pool, a spa tub, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi and wired Internet are available in public spaces for a fee. There's an onsite business center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Embassy Suites Kansas City - Plaza. For a fee, parking is available. This 3.5-star Kansas City hotel is smoke free.
266 guestrooms or units
12 levels
Built in 1977
Cooked-to-order breakfast (free)
Dining venue
Bar or lounge
Manager's reception (free)
Business facilities
Conference space
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Wedding services available
Gift shop
Newspapers in lobby (free)
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Indoor pool
Number of living rooms1
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
, Wired Internet access - surcharge
Parking
Self parking (surcharge)
Transport
Airport: Kansas City Intl. Airport (MCI) (36.5 km / 22.7 mi)
Train station: Kansas City Union Station (4.3 km / 2.7 mi)
Parking: Self parking available for a surcharge
Room Amenities
Embassy Suites Kansas City - Plaza offers 266 accommodations with video-game consoles and safes. Accommodations offer separate living rooms. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
Living room
In-room dining (limited hours)
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Weekday newspapers (free)
Gaming console
Hair dryer
Safe
Designer toiletries
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.
220 West - This restaurant serves lunch and dinner.
Room service (during limited hours) is available.
Nearby Activities
An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.
Golfing nearby
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Wheelchair-accessible path to elevator
Wheelchair accessible (may have limitations)
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Hotel Policies
Check-in
Check-in time starts at 4 PM
Check-in time ends at midnight
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Contactless check-out is available.Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place.Contactless check-out is available.
Property is cleaned with disinfectant
Service animals are allowed
Service animals are exempt from fees/restrictions
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Commonly-touched surfaces are cleaned with disinfectant
Debit cards
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for in-room wireless Internet: USD 9.95 (rates may vary)
Fee for in-room wired Internet: USD 9.95 (rates may vary)
Fee for wireless Internet in public areas: USD 9.95 (rates may vary)
Fee for wired Internet in public areas: USD 9.95 (rates may vary)
Self parking fee: USD 18.00 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Embassy Suites Hotel Kansas City Plaza
Embassy Suites Kansas City Plaza
Embassy Suites Kansas City
Kansas City Embassy Suites
Embassy Suites Kansas City Plaza Hotel
Embassy Suites Kansas City - Plaza Hotel
Embassy Suites Kansas City - Plaza Kansas City
Embassy Suites Kansas City - Plaza Hotel Kansas City
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Frequently Asked Questions
Yes, there is a restaurant on site.
Free parking is not available at this hotel. Self parking is available for USD 18.00 per night.
Embassy Suites Kansas City - Plaza is 22.7 mi (29-min drive) away from the Kansas City, MO (MCI-Kansas City Intl.) airport, the closest popular airport to the property.
Embassy Suites Kansas City - Plaza features an indoor pool.
There are no spa services available at this hotel.
Yes, Embassy Suites Kansas City - Plaza offers free breakfast.
Check-in is from 4 PM - midnight.
Airport shuttle services are not available at Embassy Suites Kansas City - Plaza.
No, there is no casino at this hotel, but Isle of Capri Casino Kansas City (11-min drive) and Harrah's Casino (18-min drive) are nearby.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
