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4.2 out of 5

"Amazing hotel, staff,and so much to do and see at Crown Center. I would not stay anywhere else in Kansas City. " More

By a verified traveler on Sat 21 Apr 2018

Hotel Description

4-star hotel near Union Station

City center stay

You'll be steps from Union Station and within a 10-minute walk of Hallmark Visitors Center with a stay at this Crown Center District hotel. Sprint Center and Kemper Museum of Contemporary Art are also within 3 miles (5 km).

2 outdoor tennis courts

This smoke-free hotel features 2 outdoor tennis courts, an outdoor pool, and a restaurant. Traveling on business? Take advantage of the 32 conference rooms, business center, and valet parking. Enjoy the 24-hour health club and perks like free WiFi and a free area shuttle.

Comfy beds, WiFi

The 724 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include 24-hour room service, WiFi, and LCD TVs with satellite channels.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$186* Per night/room Nov 8 - Nov 9

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 2 Double Beds, Executive Level

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Westin, Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Kansas City at Crown Center ratings based on 47 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin Kansas City at Crown Center

Everyone (6) Business (1) Family (4)
5 out of 5
It is so convenient and close to Union Station and located right in Crown Center. The staff was outstanding and very helpful!

Posted by on Aug 16, 2019

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Comment from Hotel Management

Aug 19, 2019 by Jim S.

Thank you for sharing your feedback on your stay at The Westin Crown Center. I am happy to hear what a signature stay you had with us and that you were able to take advantage of our central location. We look forward to having you back in the future for another great stay.

1 out of 5
Issues with fire alarm flashing at night. Loud room woke us up. Alarms set to midnight and 1am on the radio alarm..not checked by house keeping. Front desk was very helpful resolving the matter at 2am.

Posted by on Aug 3, 2019

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Comment from Hotel Management

Aug 6, 2019 by Jim S.

I appreciate you sharing your feedback on your stay at The Westin Crown Center. I am very sorry to hear your experience was less than satisfactory due to any malfunctions with our fire alarm. Our team has worked quickly and efficiently to address this matter. This is not what your experience should feel like and we hope to welcome you back again in the future for a more positive stay.

5 out of 5
This hotel was perfect! It sits across from Union Station which is easy access by the light rail to downtown. We saw a concert at the Sprint Center and was able to get to and from without any hassle! I also love the way it sits so you can see all of downtown!

Posted by on Jul 22, 2019

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Comment from Hotel Management

Jul 22, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. It is great to hear you enjoyed your overall stay with us and that our central location worked out conveniently for you! We hope to have you back for another signature stay.

3 out of 5

Posted by on Nov 30, 2018

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Comment from Hotel Management

Dec 3, 2018 by Jim S.

Thank you for rating your stay at The Westin Crown Center. We hope to have you back for a 5 star visit in the future.

5 out of 5

Fabulous place. I wouldn't stay anywhere else!!

Pros: Clean, friendly staff and so much to do and see; and so many choices for places to eat.
Cons: Nothing..............it was amazing.
Location: Sea Life, Legoland, Union station, Hallmark, and all of the shops and restaurants.
Amazing hotel, staff,and so much to do and see at Crown Center. I would not stay anywhere else in Kansas City.

Posted by , from ID on Apr 21, 2018

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Comment from Hotel Management

Apr 23, 2018 by Jim S.

Thank you for sharing your feedback on your stay at The Westin Crown Center. We are pleased to hear what a signature stay you had with us and were able to indulge in all the area had to offer. We look forward to welcoming you back again next time.

4 out of 5

Costly

Very comfortable, but was double charged $95 On billing for suite, when I was given a single Rate.

Posted by , from H on May 31, 2017

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Comment from Hotel Management

Jun 2, 2017 by Jim S

Thank you for sharing your feedback on your stay at The Westin Crown Center. We apologize for any billing issues you experienced during your visit. We will be taking the necessary actions to ensure this does not occur again. We hope to have you back for a flawless visit in the future.

5 out of 5

Fabulous meeting place

Pros: Décor, close to key attractions and well thought out design
Cons: Elevator speed
Location: The Union Station and access to the Streetcar were wonderful. Also loved using the Link to get around when the weather was uncooperative.
Very professional and considerate environment. They have gone out of there way to make guests feel welcome and at home as possible. Appreciated the healthy dining options, the quiet time at night and the work out facilities. The meeting space and customer service were outstanding. My only negative statement was that the elevators were a bit slow during peak transit times.

Posted by , from Washington on May 5, 2017

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Comment from Hotel Management

May 8, 2017 by Jim S.

Thank you for sharing your feedback regarding your recent stay at The Westin Crown Center. I am pleased to hear you enjoyed your stay with us and that our staff made you feel warm and welcome. We take great pride in our central location and it is great you were able to take advantage of all the great shops, dining and attractions. We value your business and look forward to having you back again.

4 out of 5

Nice place to stay

Pros: The rooms were well maintained and clean. The housekeepers were friendly and welcoming. The Valet was friendly and pleasent.
Cons: The front desk staff was very sober and rude. Not at all friendly or welcoming at check in or check out. When I called down to talk to Valet costumer service was rude.
Location: There is so much to do nearby! Great location!

Posted by , from NE Missouri on Oct 23, 2016

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Comment from Hotel Management

Oct 24, 2016 by Jim S.

Thank you for sharing your feedback on your recent stay at The Westin Crown Center. I am pleased to hear you were able to relax in the comfort of your guest room after a long day of indulging in the Crown Center area. I sincerely apologize if the service you received from our front office team was less than satisfactory. I have shared your comments with our front office management. We will be speaking with our staff to ensure this level of service does not continue. Thank you for bringing this to our attention. We hope to have you back in the future for a flawless visit.

5 out of 5

Wonderful staff

There was a mixup on Travelocity's end and my reservation didn't make it to the Westin. No matter. The staff, and especially Rona Miller at the front desk, went out of their way to be helpful and to make things right.

Posted by on Oct 17, 2016

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Comment from Hotel Management

Oct 24, 2016 by Jim S.

Thank you for taking your time to share your feedback on your stay at The Westin Crown Center. I am pleased to hear our staff was friendly and accommodating to assist in the frustrations with your reservations. We appreciate your warm comments and look forward to having you back again.

4 out of 5

Great hotel close to downtown

The hotel was very clean and roomy. The staff was personable and friendly. Room service was efficient and the food was very tasty. The hotel was within walking distance of downtown. The restaurant had a variety for breakfast and validated parking for 3 hours. The shops which connected to the hotel were fun and there was a discount for staying in the hotel.

Posted by on Sep 4, 2015

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Comment from Hotel Management

Sep 7, 2016 by Jim S.

Thank you for sharing your comments on your recent visit to The Westin Crown Center. I am happy that you enjoyed your stay and were able to relax and take advantage of all the amenities available to you as our guest. We are very fortunate for our central location in Crown Center and it's great the area worked out well for you. We appreciate your feedback and look forward to having you back.

About the The Westin Kansas City at Crown Center

Location 1 E Pershing Rd, Kansas City, MO 64108

Property Features

As a guest of The Westin Kansas City at Crown Center, you'll find an outdoor pool, outdoor tennis courts, a 24-hour health club, and a spa tub. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 54149 square feet (5031 square meters) and includes conference space. A sauna, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly The Westin Kansas City at Crown Center. A free area shuttle within 2 mi is available. For a fee, parking is available. This 4-star Kansas City hotel is smoke free.

  • 1 building
  • 724 guestrooms or units
  • 18 levels
  • 54149 sq ft of conference space
  • 5031 sq m of conference space
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool1
  • Free WiFi
  • Outdoor tennis courts - 2
  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kansas City, MO (MCI-Kansas City Intl.) (36.1 km / 22.4 mi)
  • Train station: Kansas City Union Station (0.6 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 2 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Kansas City at Crown Center offers 724 air-conditioned accommodations with video-game consoles and safes. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Kansas City hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 9:00 AM.

One East - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

24-hour room service is available.

Nearby Activities

Outdoor tennis courts and a 24-hour health club are featured at the hotel. An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Tennis lessons on site

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pets

  • Pets: USD 50.00 per pet, per stay, plus a deposit of USD 50.00 per day
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 19.00 per day (in/out privileges)
  • Valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet deposit: USD 50.00 per day
  • Pet fee: USD 50.00 per pet, per stay
  • Facilities fee: USD 0 per person, per day and includes use of:

  • - Fitness facilities
    - Sauna
    - Spa tub
    - Spa
    - Swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Crown Center Hotel Kansas City
  • Kansas City Westin
  • The Westin Crown Hotel Kansas City
  • Westin Kansas City
  • Westin Crown Center Kansas City
  • Westin Crown Center
  • Westin Crown Center Hotel
  • Westin Kansas City Crown Center Hotel
  • Westin Kansas City Crown Center
  • The Westin Crown Center
  • The Westin Kansas City at Crown Center Hotel
  • The Westin Kansas City at Crown Center Kansas City
  • The Westin Kansas City at Crown Center Hotel Kansas City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Kansas-City-Hotels-The-Westin-Kansas-City-at-Crown-Center.h2811-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.