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4.7 out of 5

"PT's Coffee was great and close to the hotel " More

By a verified traveler on Wed 02 Jun 2021

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Hotel Description

4-star award-winning hotel near Union Station

City center retreat

With a stay at this Crossroads Arts District hotel, you'll be within half a mile (1 km) of Union Station and 2 miles (3 km) of Kansas City Convention Center. LEGOLAND® Discovery Center and Crown Center are also within 2 miles (3 km).

Renovated in 2018

This smoke-free hotel's 3 restaurants, 3 bars/lounges, and 24-hour gym are some of the featured amenities. Traveling on business? Take advantage of the free WiFi in public areas, laundry service, and valet parking. There's a rooftop terrace on site, and concierge services and wedding services are also offered.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 131 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include Netflix, minibars, and room service.

Atrium King Guestroom

Bed Count 1 King Bed Maximum Occupancy 2 Max
$179* Per night/room Jan 30 - Jan 31

Traditional Two Queen Guestroom

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Atrium Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Crossroads Deluxe King, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Traditional King Guestroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crossroads Deluxe King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Crossroads Hotel ratings based on 9 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Crossroads Hotel

Everyone (3) Couples (3) Family (3)
2 out of 5
I booked four rooms for my family. My room was so much smaller than the rest and it was SO dark. Ugh. Felt like a cave. No coffee in the room. When we had one brought up it didn’t have a lid on it and leaked everywhere when pouring. Asked for a replacement bit didn’t receive. The hallways literally smelled like urine. I’m hoping it was just the flooring but it was bad. For almost $300 a night I expected more. The staff on the rooftop was great except they didn’t have Pinot Grigio:(. The service in the inside bar downstairs was so so.

Posted by , from Andover on Sep 6, 2021

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Comment from Hotel Management

Oct 3, 2021 by Jeff Conrade, General Manager

Hi Diane, Thank you for your response and sincerely appreciate you taking the time to share your experience. We are so sorry to hear that you did not enjoy your experience and are disappointed with your feedback. We would love an opportunity to connect and discuss the details of your experience, please feel free to respond or reach out directly to the hotel. Thank you and we look forward to your next time with us again in the future.

5 out of 5

Posted by on Aug 2, 2021

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5 out of 5
PT's Coffee was great and close to the hotel

Posted by on Jun 2, 2021

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Comment from Hotel Management

Jun 19, 2021 by Jeff Conrade, General Managet

Thank you for the great support and thrilled you enjoyed one of our awesome neighbors. Hope to see you again soon!

5 out of 5
Beautiful rooms. Gracious and helpful hosts. Great location.

Posted by on Oct 1, 2020

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Comment from Hotel Management

Oct 1, 2020 by Jeff Conrade, General Manager

Thank for your review! We appreciate you taking the time to share your feedback and are glad you enjoyed the hotel and our team! We hope to see you again soon!

5 out of 5
The bar was great. The pizza was a bit overcooked, but, otherwise it was great.

Posted by , from Kansas on Mar 8, 2020

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Comment from Hotel Management

Sep 28, 2020 by Jeff Conrade, General Manager

Hi Anthony, thank you for taking the time to review our hotel and appreciate the support!

5 out of 5

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by Jeff Conrade - General Manager

Thank you for choosing to stay with us and for taking the time to leave us feedback. We look forward to having you with us in the future!

5 out of 5
Beautiful hotel!! Every little detail was incredible and so well thought out. As someone who typically stays in Holiday Inn’s/Best Western, etc. I missed having a continental breakfast but otherwise, it was an experience I’ll never forget! Sooo beautiful! I would recommend to anyone staying in KC

Posted by on Mar 18, 2019

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Comment from Hotel Management

Mar 30, 2019 by Jeff Conrade, General Manager

Wow! Thank you for the incredible response and delighted you appreciate our attention to detail and the thought that went in out our hotel and service. We are thrilled this is an experience you'll never forget and sincerely appreciate your high recommendation! We hope to see you again in the future!

5 out of 5

Posted by on Mar 17, 2019

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Comment from Hotel Management

Apr 1, 2019 by Jeff Conrade, General Manager

We appreciate your feedback and great support. We hope to see you soon!

5 out of 5
This property used to be the Pabst Blue Ribbon Beer bottling building which has been completely redone. It is absolutely beautiful and unique. The décor is awesome, with artwork from local artists. The staff are so nice and friendly and went out of their way to take good care of us. We would highly recommend this hotel!!

Posted by , from Des Moines, Iowa on Feb 18, 2019

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Comment from Hotel Management

Feb 20, 2019 by Jeff Conrade, General Manager

Hi Becky, Thank you for sharing you wonderful feedback and thrilled you enjoyed our artwork featuring artists from our community. We truly appreciate your support and recommendation! We can't wait to have you back with us soon.

Property Features

There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. A 24-hour fitness center, a rooftop terrace, and coffee/tea in a common area are also featured at the business-friendly Crossroads Hotel. The hotel can provide concierge services and wedding services. For a fee, parking is available. A complete renovation of Crossroads Hotel was completed in October 2018. This 4-star Kansas City hotel is smoke free.

  • 131 guestrooms or units
  • 3 levels
  • 3 dining venues
  • 3 bars or lounges
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Newspapers for purchase
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Kansas City Union Station (1.4 km / 0.9 mi)
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Crossroads Hotel offers 131 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels and Netflix. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Netflix
  • Refrigerator available
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

XR Cafe - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.

Lazia Restaurant - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Percheron Rooftop Bar - This rooftop bar serves dinner and light fare. Happy hour is offered. Open select days.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 40 per accommodation, per stay
  • Only dogs are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses eco-friendly cleaning products

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. This property uses eco-friendly cleaning products. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 25 per person (approximately)
  • Uncovered valet parking fee: USD 30.00 per night (in/out privileges)
  • Pet fee: USD 40 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crossroads Hotel Kansas City
  • Crossroads Hotel Hotel
  • Crossroads Hotel Kansas City
  • Crossroads Hotel Hotel Kansas City

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Crossroads Hotel is listed in the 2021 Travel + Leisure 500.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.