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Hilton St. Louis at the Ballpark

4-star property
1 S Broadway, St. Louis, MO 1-855-201-7819
3.4 out of 5
See all 19 travelocity Reviews

"Convenient location downtown for what we like to do. " More

By a verified traveler on Mon 27 Sep 2021

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Hotel Description

4-star hotel near Busch Stadium

Downtown St. Louis stay

Within a 10-minute walk of this Downtown St. Louis hotel, you'll find Busch Stadium and Gateway Arch. America's Center Convention Complex and Dome at America’s Center are also within half a mile (1 km).

Dining options, 3 bars/lounges

This smoke-free hotel includes 3 restaurants, an indoor pool, and a gym. Traveling on business? Take advantage of the 24 conference rooms, business center, and valet parking. Relax with a drink at one of the 3 bars/lounges and get perks like free WiFi.

MP3 docks, WiFi

Featuring conveniences like refrigerators and coffee/tea makers, the 671 guestrooms also offer MP3 docks and flat-screen TVs with cable channels. Other amenities include WiFi, wired Internet, and room service.

Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max
$204* Per night/room Jun 12 - Jun 13

1 King Bed City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

PREMIUM STADIUM VIEW

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Stadium View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton St. Louis at the Ballpark ratings based on 19 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hilton St. Louis at the Ballpark

Everyone (6) Couples (5) Family (5)
1 out of 5
This property was very dirty on the outside of the building as well as the inside. Our room was completely filthy. The ceiling was covered in dust and cobwebs. The paint around the windows was peeling, stains and markings all over the walls and baseboards. Carpet was not vacuumed. Needed to wear shoes into the bathroom as the floor was sticky and visible dirty. The toilet was stained as if it wasn’t cleaned from last customers and the tub was covered in soap scum. The property was very loud at night and had difficulties sleeping. Would not recommend this hotel to anyone. Definitely staying at a Drury next time. Not even worth the convenience of being across from Busch Stadium.

Posted by on May 8, 2022

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Comment from Hotel Management

May 10, 2022 by John

Jessica, we are sincerely sorry that you didn't have a good experience while you were here. We know that we are truly far better than this and we're sincerely sorry that you didn't enjoy your time with us. We can only hope that you would give us another chance if you are ever back in the area again, to earn back your trust and your business.

1 out of 5
The front end help Kristin wasc completely rude and hateful. Her tone of voice was harsh, when we simply asked if she was having a bad day she REFUSED to check us in. We asked her to get our car we valet and her response was go find your own damn car in the parking garage. We asked for a manager and she informed us she was the only manager in charge. We were in complete shocked that simply asking "are you having a bad day" gets security called and unable to check in. Hotel was dirty

Posted by on Nov 9, 2021

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Comment from Hotel Management

Nov 15, 2021 by John

We can understand your frustration and disappointment with the above situation. We would encourage you to reach out to our Hotel General Manager or Evening Manager on Duty to discuss this situation further. We definitely take customer service seriously and we appreciate you letting us know about your experience. We look forward to speaking with you more in depth about your situation. Thank you again for providing us with your feedback!

5 out of 5
Convenient location downtown for what we like to do.

Posted by , from CARLOCK on Sep 27, 2021

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Comment from Hotel Management

Sep 28, 2021 by John

We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

5 out of 5
.

Posted by on Sep 11, 2021

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Comment from Hotel Management

Sep 13, 2021 by John

We are so happy that you enjoyed your time with us and that you chose to take the time to share your feedback with us! We hope to serve you again soon! Thank you again for your business and for your review!

3 out of 5
Our shower had no hot water and our sink had no cold water. This greatly brought down the satisfaction rate but outside of that the location is great if you want to spend time at ballpark village or going to games! The breakfast buffet was very good and the staff there was amazing!

Posted by on Aug 25, 2021

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Comment from Hotel Management

Aug 25, 2021 by John

We really appreciate your feedback! Your business and your opinion matter to us and we hope you'll come back and give us another opportunity if you are ever back in area.

5 out of 5

Posted by on Jul 17, 2021

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Comment from Hotel Management

Aug 9, 2021 by John

Thank you so much for your business and for your review! We are so pleased that you enjoyed your time with us and we hope to serve you again soon!

5 out of 5

Posted by on Apr 12, 2021

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Comment from Hotel Management

Jun 3, 2021 by Kristen Thurman -Assistant Front Office Manager

Thanks for the lovely review. We hope to see you back on the property again soon.

1 out of 5
This hotel was the worst hotel we’ve ever stayed at! We picked it specifically for being pet friendly and the dining options. We spent all day hunting down food and walking a mile to the dog park so our pup could go potty. We didn’t sleep a wink! People were yelling, knocking on doors and even some paint scraped off the walls outside our room when it was time to be sleeping. When I took pup a mile out to dog park in morning we had to walk around broken dishes/glass from the wildness the night before. Never again will I stay here! $750 bucks and thee worst hotel experience in my 44 years!!!

Posted by on Apr 11, 2021

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5 out of 5
Awesome stay, every interaction with staff was amazing. Would definitely stay again and recommend to all my friends.

Posted by on Mar 21, 2021

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5 out of 5
Everyone was friendly and nice just thought that parking was expensive Hotel room beautiful and clean

Posted by on Jul 27, 2020

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About the Hilton St. Louis at the Ballpark

Location 1 S Broadway, St. Louis, MO 63102

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Hilton St. Louis at the Ballpark offers its guests an indoor pool, a sauna, and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi. There's an onsite business center. Event space at this hotel measures 36956 square feet (3433 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Hilton St. Louis at the Ballpark. For a fee, parking is available. This 4-star St. Louis hotel is smoke free.

  • 671 guestrooms or units
  • 25 levels
  • 3 dining venues
  • 3 bars or lounges
  • 36956 sq ft of conference space
  • 3433 sq m of conference space
  • Built in 1976
  • Terrace on the roof
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: St. Louis Gateway Station (1.4 km / 0.9 mi)
  • Metro station: 8th and Pine Station (0.5 km / 0.3 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hilton St. Louis at the Ballpark offers 671 accommodations with MP3 docking stations and laptop-compatible safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers, and safes. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • MP3 dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests can enjoy full breakfast for a fee.

Market Street Bistro - This bistro specializes in American cuisine and serves breakfast, lunch, and dinner.

Starbucks - Onsite café. Open daily.

360 Rooftop Bar - This rooftop bar serves dinner and light fare. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 100 lbs

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 11.99 and USD 16.99 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 per day (rates may vary)
  • Covered self parking fee: USD 35.00 per night (in/out privileges)
  • Covered valet parking fee: USD 45.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ballpark Hilton
  • Hilton Ballpark
  • Hilton Ballpark Hotel
  • Hilton Ballpark Hotel St. Louis
  • Hilton Ballpark St. Louis
  • Hilton St. Louis
  • Hilton St. Louis Ballpark
  • St. Louis Ballpark Hilton
  • St. Louis Hilton
  • St. Louis Hilton Ballpark
  • Hilton St. Louis Ballpark Hotel
  • Hilton St. Louis at the Ballpark Hotel
  • Hilton St. Louis at the Ballpark St. Louis
  • Hilton St. Louis at the Ballpark Hotel St. Louis

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.