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4.0 out of 5

"Great views from room. Excellent service, room and restaurant. Excellent choice for my stay. " More

By a verified traveler on Mon 17 Feb 2020

Hotel Description

4-star hotel near Crown Center

Central Kansas City getaway

Within a 10-minute walk of this Crown Center District hotel, you'll find Crown Center and Union Station. Also, Hallmark Visitors Center is within half a mile (1 km) and Liberty Memorial is within 2 miles (3 km).

Outdoor pool, bar/lounge

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 15 conference rooms, free WiFi in public areas, and valet parking. A bar/lounge, a 24-hour front desk, and a convenience store are also provided.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and down comforters, the 720 guestrooms also offer WiFi and flat-screen TVs with cable channels. Wired Internet, room service, and coffee/tea makers are also available.

Suite, 1 Queen Bed, Non Smoking, View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Sheraton Kansas City Hotel at Crown Center ratings based on 22 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Kansas City Hotel at Crown Center

Everyone (14) Couples (1) Family (7)
1 out of 5
Clean hotel. Regular staff great. Good location. Rooms are mostly up to date.

Posted by on Mar 1, 2020

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Comment from Hotel Management

Apr 17, 2020 by General Manager

Dear Guest, thank you for taking the time to evaluate our hotel. We are happy to know that you liked our well-maintained property, service from our associates and our location. Having said that, we are sorry for any inconvenience you experienced while here, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us. Jim Snow General Manager

5 out of 5
Great views from room. Excellent service, room and restaurant. Excellent choice for my stay.

Posted by on Feb 17, 2020

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5 out of 5
everything was great, wish the coffee shop did not close at noon.

Posted by on Dec 3, 2019

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5 out of 5
Super nice hotel, close to everything. Negative is it costs $19 a day for parking which is ridiculous for Kansas City.

Posted by on Nov 16, 2019

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5 out of 5
this hotel is very clean and big room with a good view

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. We hope to have you back for another top notch stay in the future.

3 out of 5
Great location. The room was standard, nothing great. I was disappointed that the WIFI was only free to “club members.” Parking was very expensive and the wait to check in was long because there were very few employees at the front desk.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear you enjoyed your overall stay and that our central location was convenient for you. We are very excited to be currently renovating our guest rooms and would love to have you back once these updates are complete. Thank you again for your feedback.

5 out of 5
Great location and very helpful staff. Nice people

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy that our staff was friendly and accommodating and that our central location worked out conveniently. We look forward to having you back in the future.

5 out of 5
Amazing view of the city! Great room and great location.

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jun 24, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are happy to hear you enjoyed your stay and were able to relax in the comforts of your guest room, soaking in the beautiful view of the city. We look forward to welcoming you back again in the future.

2 out of 5
Thermostat didn't work properly and asked for folios but only recieved them for parking. Lacking in amenities that there aren't added fees for.

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jun 24, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I sincerely apologize for the discomfort you experienced due to the thermostat not working properly in your guest room. Our engineering team will be making the necessary repairs at this time. We hope to have you back in the future for a flawless stay.

3 out of 5

Lovely hotel

I have stayed here many times and everything was great until I got up the next morning. I went to make coffee and the coffee pot was dirty and still had the used pod from the last time it was used in the coffee maker. Both of my glasses were dirty. They were face down like they were clean but had stuff all over the rim. I expect for the price that a little more attention be paid to details like these.

Posted by , from Kansas on Dec 12, 2017

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Comment from Hotel Management

Dec 15, 2017 by Jim S

Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I sincerely apologize if your stay fell short of your expectations due to lack of cleanliness of the coffee pot and cups in your guest room. I appreciate you bringing this to our attention. We will be addressing this with our housekeeping team to ensure this is not an ongoing issue. We hope to have you back in the future for a 5 star visit.

About the Sheraton Kansas City Hotel at Crown Center

Location 2345 McGee Street, Kansas City, MO 64108

Renovations + Closures

This property is closed from March 24 2020 to June 15 2021 (dates subject to change).

Property Features

Sheraton Kansas City Hotel at Crown Center offers its guests an outdoor pool and a 24-hour fitness center. A computer station is on site and WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. There are 15 meeting rooms available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Sheraton Kansas City Hotel at Crown Center. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4-star Kansas City hotel is smoke free.

  • 720 guestrooms or units
  • 42 levels
  • Bar or lounge
  • Poolside lounge chairs
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Beauty salon
  • Computer for guest use
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kansas City Intl. Airport (MCI) (32.7 km / 20.3 mi)
  • Train station: Kansas City Union Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Kansas City Hotel at Crown Center offers 720 air-conditioned accommodations with safes and complimentary newspapers. Pillowtop beds feature down comforters. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11 AM.

Spectators - This pub specializes in barbecue and serves breakfast, lunch, dinner, and light fare. Happy hour is offered. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room
  • Pets cannot be left unattended
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer and masks are required in public areas. The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Masks are compulsory at the property
  • Pets cannot be left unattended
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 22 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per day (rates may vary)
  • Self parking fee: USD 22.00 per day (in/out privileges)
  • Valet parking fee: USD 28.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Crown
  • Sheraton Hotel Crown
  • Sheraton Kansas City Crown Center
  • Sheraton Kansas City Hotel Crown Center
  • Sheraton Hotel Crown Center
  • Sheraton Crown Center
  • Hyatt Regency Kansas City
  • Sheraton Kansas City Hotel At Crown Kansas City
  • Sheraton Kansas City Hotel at Crown Center Hotel
  • Sheraton Kansas City Hotel at Crown Center Kansas City
  • Sheraton Kansas City Hotel at Crown Center Hotel Kansas City

You should know

  • Pool access available from 5:00 AM to 10:00 PM.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.