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4.3 out of 5

"I have stayed here many times and everything was great until I got up the next morning. I went to make coffee and the coffee pot was dirty and still h ... " More

By a verified traveler on Tue 12 Dec 2017

Hotel Description

4-star hotel near Union Station

Central Kansas City getaway

Within a 10-minute walk of this Crown Center District hotel, you'll find Union Station and Crown Center. Also, Hallmark Visitors Center is within half a mile (1 km) and Liberty Memorial is within 2 miles (3 km).

Free area shuttle

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and airport shuttle. Enjoy the spa tub and perks like a free area shuttle.

Comfy beds, WiFi

The 720 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and coffee/tea makers offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include WiFi and room service.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$126* Per night/room Jan 31 - Feb 1

Studio Suite, 1 Queen Bed, View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Club Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Sheraton Kansas City Hotel at Crown Center ratings based on 62 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Kansas City Hotel at Crown Center

Everyone (14) Family (6)
5 out of 5
everything was great, wish the coffee shop did not close at noon.

Posted by on Dec 3, 2019

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5 out of 5
Super nice hotel, close to everything. Negative is it costs $19 a day for parking which is ridiculous for Kansas City.

Posted by on Nov 16, 2019

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5 out of 5
this hotel is very clean and big room with a good view

Posted by on Aug 26, 2019

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Comment from Hotel Management

Aug 26, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. We hope to have you back for another top notch stay in the future.

3 out of 5
Great location. The room was standard, nothing great. I was disappointed that the WIFI was only free to “club members.” Parking was very expensive and the wait to check in was long because there were very few employees at the front desk.

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 30, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy to hear you enjoyed your overall stay and that our central location was convenient for you. We are very excited to be currently renovating our guest rooms and would love to have you back once these updates are complete. Thank you again for your feedback.

5 out of 5
Great location and very helpful staff. Nice people

Posted by on Jul 29, 2019

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Comment from Hotel Management

Jul 30, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I am happy that our staff was friendly and accommodating and that our central location worked out conveniently. We look forward to having you back in the future.

5 out of 5
Amazing view of the city! Great room and great location.

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jun 24, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. We are happy to hear you enjoyed your stay and were able to relax in the comforts of your guest room, soaking in the beautiful view of the city. We look forward to welcoming you back again in the future.

2 out of 5
Thermostat didn't work properly and asked for folios but only recieved them for parking. Lacking in amenities that there aren't added fees for.

Posted by on Jun 22, 2019

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Comment from Hotel Management

Jun 24, 2019 by Jim S.

Thank you for sharing your feedback on your stay at Sheraton Crown Center. I sincerely apologize for the discomfort you experienced due to the thermostat not working properly in your guest room. Our engineering team will be making the necessary repairs at this time. We hope to have you back in the future for a flawless stay.

3 out of 5

Lovely hotel

I have stayed here many times and everything was great until I got up the next morning. I went to make coffee and the coffee pot was dirty and still had the used pod from the last time it was used in the coffee maker. Both of my glasses were dirty. They were face down like they were clean but had stuff all over the rim. I expect for the price that a little more attention be paid to details like these.

Posted by , from Kansas on Dec 12, 2017

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Comment from Hotel Management

Dec 15, 2017 by Jim S

Thank you for taking your time to share your feedback on your stay at Sheraton Crown Center. I sincerely apologize if your stay fell short of your expectations due to lack of cleanliness of the coffee pot and cups in your guest room. I appreciate you bringing this to our attention. We will be addressing this with our housekeeping team to ensure this is not an ongoing issue. We hope to have you back in the future for a 5 star visit.

4 out of 5

Nice downtown hotel

Pros: Beds, linens, staff and view!
In some ways, you can tell the hotel is older but it has been well kept and updated regularly. 7 or 8 blocks from Power and Light, right in the middle of the Crowne Center attractions. Our room was immaculate, beds were very comfortable, nice towels and nice linens. We had a city view and loved seeing the P&L district light up at night. The staff was very friendly and courteous and there is an attached parking garage ($18 per night, that wasn't in the description) that felt safe.

Posted by , from St. Louis, MO on May 15, 2017

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Comment from Hotel Management

May 22, 2017 by Jim S

Thank you for taking your time to share your feedback regarding your stay at Sheraton Crown Center. I am pleased to hear you enjoyed all the local attractions in the area and that our staff was friendly and accommodating. We truly value your business and look forward to having you back as our guest in the future.

4 out of 5

Nice hotel close to the city

Walls we're a little thin. Could hear a lot of noise around us. Nice staff and restaurants within the hotel.

Posted by , from oregon on Jan 18, 2017

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Comment from Hotel Management

Jan 25, 2017 by Jim S.

Thank you for rating your stay at Sheraton Crown Center. I am happy to hear our staff was friendly and accommodating. Your feedback is important to our team and we hope to have you back for a flawless visit in the future.

About the Sheraton Kansas City Hotel at Crown Center

Location 2345 McGee Street, Kansas City, MO 64108

Renovations + Closures

The property is renovating until 28 February 2020 (completion date subject to change). The following areas are affected:

  • Guestrooms

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

Sheraton Kansas City Hotel at Crown Center offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 42850 square feet (3981 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and coffee/tea in a common area are also featured at the business-friendly Sheraton Kansas City Hotel at Crown Center. A free area shuttle within 1 miles is available. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Kansas City hotel.

  • 720 guestrooms or units
  • 42 levels
  • 42850 sq ft of conference space
  • 3981 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kansas City, MO (MCI-Kansas City Intl.) (36.1 km / 22.5 mi)
  • Train station: Kansas City Union Station (0.7 km / 0.4 mi)
  • Property shuttles: Free area shuttle within 1 miles; airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Kansas City Hotel at Crown Center offers 720 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Kansas City hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.

Link at Sheraton Cafe - This coffee shop specializes in American cuisine and serves breakfast and light fare.

Spectators - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Happy hour is offered. Open daily.

Crayola Cafe - This family restaurant specializes in American cuisine and serves lunch and dinner. A children's menu is available. Open daily.

Late night fare is available from room service (during limited hours).

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.

Pets

  • Pets: USD 50.00 per pet, per stay
  • Only dogs are allowed
  • Weight limit: 88 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted
  • UnionPay
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 17.00 and USD 22.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 14.95 per day (rates may vary)
  • Self parking fee: USD 19.00 per night (in/out privileges)
  • Valet parking fee: USD 26.00 per night (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Crown
  • Sheraton Hotel Crown
  • Sheraton Kansas City Crown Center
  • Sheraton Kansas City Hotel Crown Center
  • Sheraton Hotel Crown Center
  • Sheraton Crown Center
  • Hyatt Regency Kansas City
  • Sheraton Kansas City Hotel At Crown Kansas City
  • Sheraton Kansas City Hotel at Crown Center Hotel
  • Sheraton Kansas City Hotel at Crown Center Kansas City
  • Sheraton Kansas City Hotel at Crown Center Hotel Kansas City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.travelocity.com/Kansas-City-Hotels-Sheraton-Kansas-City-Hotel-at-Crown-Center.h14297-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.