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4.5 out of 5

"Property was clean and staff friendly! Also close to The Plaza for shopping and dinning. " More

By a verified traveler on Sun 08 Mar 2020

Hotel Description

4.5-star luxury hotel near Crown Center

In shopping district

Your stay at this Country Club Plaza Area hotel places you within 2 miles (3 km) of Nelson-Atkins Museum of Art and University of Missouri-Kansas City. Also, Battle of Westport is within half a mile (1 km) and Uptown Theater is within 2 miles (3 km).

Business services

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 15 conference rooms, as well as the 24-hour business center and free WiFi in public areas. You'll appreciate the a rooftop terrace, bar/lounge, and concierge services.

Free Internet, comfy beds

The 132 soundproofed guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Comforts include Egyptian cotton sheets and down comforters, while flat-screen TVs with satellite channels provide entertainment options. Weekly housekeeping is available.

Traditional Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$132* Per night/room Apr 19 - Apr 20

Traditional Room, 1 King Bed (Hearing Impaired)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Presidential Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Fontaine ratings based on 23 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Fontaine

Everyone (12) Couples (4) Family (9)
5 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 6, 2020 by Jason

Thanks for the 5 out of 5 Review. We appreciate the feedback. Hope to see you again in the near future!

5 out of 5
Property was clean and staff friendly! Also close to The Plaza for shopping and dinning.

Posted by , from Southlake, TX on Mar 8, 2020

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Comment from Hotel Management

Mar 9, 2020 by Jay Howard

Thank you for staying with us! We appreciate your feedback!

5 out of 5
The Fontaine is a BEAUTIFUL place to stay for a romantic get away!

Posted by on Dec 24, 2019

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Comment from Hotel Management

Dec 25, 2019 by Jay Howard

Thank you for staying with us! We appreciate your feedback!

5 out of 5
Clean and quiet. Close to everything we wanted to be close to.

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 4, 2019 by Jay Howard

Thank you for staying with us! We appreciate your feedback!

1 out of 5
For some reason the hotel didn't have our reservation..... it was never received from Travelocity. I am surprised that there is not a check to ensure that this doesn't happen.

Posted by on Nov 11, 2019

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Comment from Hotel Management

Nov 11, 2019 by Management

Hello! We apologize for this occurrence and we are working hard to make sure it doesn't happen again. Best Regards, Front Desk Management

5 out of 5
Location is great, easy walk to all Plaza shops and restaurants. Comfortable and nice hotel.

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 31, 2019 by Jay Howard

Thank you for staying with us! We appreciate your feedback !

4 out of 5
I like how it was decorated and located on the plaza private parking

Posted by on Oct 12, 2019

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Comment from Hotel Management

Oct 12, 2019 by Jay Howard

Thank you for staying with us!! We appreciate your feedback!

2 out of 5
I booked this hotel based on the Stars travelocity. However I have never been so disappointed in a hotel before. There was toothpaste on the bathroom wall all 5 days we were there. The first day I turned on the shower and the whole handle fell on the my foot. They had to come fix it. The tissue box remained empty the first three days we were there. The third day my room was not cleaned at all. The fourth day we were not given any washclothes. There was a drawer that stayed open the whole 5 days. I would close it and it would reopen. Definitely not a four star hotel. I’ve stayed in cheaper and nicer places. Overall severely disappointed!

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by Maurizio Orlando, DOR

Hello, thank you for your feedbacks. We are investigating to make sure that this does not happen again. Please, reach out to me. I would like to invite you back. Best Regards,

5 out of 5
Staff very friendly!!! Easy check in and check out!

Posted by on Jun 17, 2019

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Comment from Hotel Management

Jun 19, 2019 by The Front Desk Team

Thank you For the great review!

5 out of 5
Clean, elegant. Great big shower. Friendly staff Rooftop pool, resturant and bar.

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 17, 2019 by Jay Howard

Thank you for staying with us! We appreciate your feedback!

Property Features

The Fontaine offers its guests a fitness center and a seasonal outdoor pool. There's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. You'll find a 24-hour business center on site. There are 15 meeting rooms available. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury The Fontaine. For a fee, parking is available. This 4.5-star Kansas City hotel is smoke free.

  • 1 building
  • 132 guestrooms or units
  • 17000 sq ft of conference space
  • Built in 2013
  • Bar or lounge
  • Coffee shop
  • Terrace on the roof
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • ATM
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Kansas City International Airport (MCI) (37.4 km / 23.2 mi)
  • Train station: Kansas City Union Station (5.6 km / 3.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Fontaine offers 132 accommodations with safes and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, slippers, designer toiletries, and complimentary toiletries. This Kansas City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided weekly.

  • Pillowtop beds
  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (weekly)
  • Hair dryer available
  • Safe
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekends from 7:00 AM and 11:00 AM.

Parker - This bar specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Solarium Lounge - This coffee shop specializes in American cuisine and serves breakfast only. Open daily.

Nearby Activities

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Weight limit: 40 lbs
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 7.00 per accommodation, per night

The resort fee includes:

  • Fitness center access
  • Internet access
  • Phone calls
  • In-room coffee

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 16 for adults, USD 3 and USD 10 for children (approximately)
  • Covered self parking fee: USD 25 per day
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sorella
  • Fontaine Hotel Kansas City
  • Sorella Country Club Plaza
  • Sorella Hotel
  • Fontaine Kansas City
  • The Fontaine Hotel
  • The Fontaine Kansas City
  • The Fontaine Hotel Kansas City

You should know

  • The seasonal pool will open in June and close in August.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.