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"There was no bottled water in the room. Most of the time, noone at front desk. Room was clean and very nice " More

By a verified traveler on Wed 08 Jul 2020

Hotel Description

4-star hotel near Fountain of Neptune

In shopping district

Within a 10-minute walk of this Country Club Plaza Area hotel, you'll find Fountain of Neptune and JC Nichols Memorial Fountain. Kansas City Art Institute and Kemper Museum of Contemporary Art are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 12 conference rooms, as well as the 24-hour business center and WiFi in public areas. You'll appreciate the seasonal outdoor pool, bar/lounge, and concierge services.

WiFi, balconies

The 371 guestrooms feature comforts like premium bedding and down comforters, while refrigerators and coffee/tea makers offer the conveniences of home. TVs come with cable channels, and other amenities include WiFi and balconies.

Classic Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$152* Per night/room Jun 15 - Jun 16

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, View (Plaza View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

InterContinental Kansas City at The Plaza, an IHG Hotel ratings based on 9 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Kansas City at The Plaza, an IHG Hotel

Everyone (7) Couples (1)
4 out of 5

Posted by on Apr 26, 2021

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Comment from Hotel Management

May 6, 2021 by Jeff Keeley-General Manager

We appreciate you taking the time to rate you recent stay with us. We hope to have you back again soon, so we can earn that last star.

4 out of 5

Posted by on Sep 4, 2020

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3 out of 5
There was no bottled water in the room. Most of the time, noone at front desk. Room was clean and very nice

Posted by , from Florida on Jul 8, 2020

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1 out of 5

Posted by on Jul 3, 2020

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1 out of 5
I was very disappointed with Travelocity and their handling of my reservation. I perfectly understood the "no refund, no change" policy. However, the morning of our reservation we woke too ill to make the trip. On a long shot I contacted the property and Travelocity to see if we could possibly make other arrangements for another date. Your staff was gracious in trying to help with our situation and informed me we would receive an email with their decision. Our intention was to pass it on to friends but we never received a response. To date we still have no heard from Travelocity. As a result we are out over $500, evidently with no recourse. I would appreciate a response. For reference our itinerary # was 7494089548189. Email address adkinsmash@yahoo.com . Your response would be much appreciated.

Posted by on Dec 7, 2019

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5 out of 5
I love how big the rooms are and so nice!! It was a super easy check in process.

Posted by on Nov 2, 2019

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5 out of 5

Posted by on Mar 20, 2019

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Comment from Hotel Management

Apr 5, 2019 by Don Breckenridge

Dear Guest, Thank you for the great score. I am glad to hear you guys enjoyed yourselves. Sincerely, Don Breckenridge

4 out of 5

Intercontinental Stay.

Pros: View, balcony, location
Cons: added charges for Wi-Fi, parking, incidentals.
Location: Shopping on plaza with amazing restaurants. Walking to fountains and along Brush Creek.
The overall comfort of room was acceptable. The Plaza view was nice and the balcony was an added pleasure (although small). The location is perfect for walking to plaza. There are quite a few "hidden" charges to be aware of. There is a daily fee for parking whether valet or self-parking--no choice to be charged. There is an additional "hold" on credit card for incidentals. There is an extra charge for Wi-Fi. Just compare "deals" with all charges, taxes, fees etc. in mind.

Posted by on Nov 14, 2016

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Comment from Hotel Management

Nov 18, 2016 by Don Breckenridge General Manager

Thank you so much for taking the time to provide us with feedback from your stay. I am very glad you enjoyed our cider and hot chocolate that we provide in the lobby this time of year, I will be sure to pass your compliments along to our food and beverage team. Beginning in January, we will be renovating all of our guest rooms in the building. We are very excited for the new look our hotel will have and we hope you will come back and enjoy it with us

5 out of 5

Best place on the Plaza

Pros: Staff. The win hands down.
Cons: Not a thing.
Location: It's on the Plaza. That means shops and truly fabulous places to eat. Jack Stack BBQ. Houstons Steakhouse. It's goes on and on.
I've stayed here before over many years. This time I had more time to spend around the hotel itself. The friendliness of the staff was astounding. During any hotel stay you hope to find a person or two who are pleasant and good to deal with. Every member of the staff went out of their way to make us feel welcome. This is a "stand out" feature of the hotel. It's very well kept and clean. Room was great and they gave us a free upgrade so that we had access to the concierge floor. I honestly say enough good things about the hotel and it's employees. It's an easy three minute walk down to the Plaza so it's location is a no brainer.

Posted by , from Minnesota on Sep 10, 2015

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About the InterContinental Kansas City at The Plaza, an IHG Hotel

Location 401 Ward Pkwy, Kansas City, MO 64112

Property Features

InterContinental Kansas City at The Plaza, an IHG Hotel offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 26000 square feet (2415 square meters) and includes conference space. A terrace, gift shops/newsstands, and concierge services are also featured at the business-friendly InterContinental Kansas City at The Plaza, an IHG Hotel. Parking is available for a fee. This 4-star Kansas City hotel is smoke free.

  • 1 building
  • 371 guestrooms or units
  • 11 levels
  • 26000 sq ft of conference space
  • 2415 sq m of conference space
  • Built in 1972
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Kansas City International Airport (MCI) (42.1 km / 26.2 mi)
  • Train station: Kansas City Union Station (6.4 km / 4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

InterContinental Kansas City at The Plaza, an IHG Hotel offers 371 accommodations with safes and complimentary newspapers. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 6:30 AM and 11:30 AM.

The Oak Room - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Oak Bar - This lobby lounge serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per night, plus a one-time cleaning fee of USD 25
  • Weight limit: 25 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 11.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 20 per night
  • Pet fee: USD 75 per night plus USD 25 one-time cleaning
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Hotel Kansas City
  • InterContinental Hotel Plaza
  • InterContinental Plaza
  • Plaza InterContinental
  • InterContinental Kansas City Plaza Hotel
  • InterContinental Kansas City Plaza
  • Intercontinental Kansas City At The Plaza Hotel Kansas City
  • Kansas City Intercontinental
  • InterContinental Kansas City at The Plaza
  • InterContinental Kansas City at The Plaza, an IHG Hotel Hotel

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.