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"I loved the view from the room it was spectacular. The remote for the Tv didn't work right, a technician had to come in the room to turn the heat on, ... " More

By a verified traveler on Thu 31 Mar 2022

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Hotel Description

4-star hotel near Fountain of Neptune

Country Club Plaza Area stay

Within a 10-minute walk of this Country Club Plaza Area hotel, you'll find Fountain of Neptune and JC Nichols Memorial Fountain. Kansas City Art Institute and Kemper Museum of Contemporary Art are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour gym and perks like free WiFi.

Classic Room, 1 King Bed, Balcony (Plaza View)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$171* Per night/room Jul 31 - Aug 1

Junior Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed, Balcony (Concierge)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Classic Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Classic Room, 1 King Bed, Balcony, View (Plaza View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

InterContinental Kansas City at The Plaza, an IHG Hotel ratings based on 17 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for InterContinental Kansas City at The Plaza, an IHG Hotel

Everyone (9) Couples (3) Family (3)
3 out of 5
I loved the view from the room it was spectacular. The remote for the Tv didn't work right, a technician had to come in the room to turn the heat on, the shower head was fixed couldn't move it. And the sliding doors were not clean

Posted by on Mar 31, 2022

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Comment from Hotel Management

Mar 31, 2022 by Jeff Keeley- General Manager

We appreciate your feedback and apologize for falling short of your, and our, expectations. We hope to have the opportunity to serve you again soon. Safe travels

4 out of 5

Posted by on Jan 3, 2022

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5 out of 5
The hotel's location was great with beautiful views of the country club plaza in Kansas city, tha staff was great and very helpful. The only thing I didn't really like was the sauna and the steam room it needs to be updated

Posted by on Dec 30, 2021

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Comment from Hotel Management

Dec 31, 2021 by Jeff Keeley-General Manager

Thank you for taking the time to write a review on your recent stay. We look forward to seeing you again. Happy New Year.

4 out of 5

Posted by , from Concordia on Dec 28, 2021

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3 out of 5
Very convenient with a friendly staff. The renovation in the past two years was poorly done in several ways. Rust stains on marble counters obviously from use of non stainless steel screws on fixtures was very distracting. Very poor temperature control in rooms. I like this place, have stayed there often and I will stay again but I wish the renovation in the past few years had come out better.

Posted by , from ST. LOUIS on Dec 27, 2021

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Comment from Hotel Management

Dec 27, 2021 by Jeff Keeley-General Manager

We appreciate the feedback and hope to have the opportunity to serve you again in the near future. Thank you

1 out of 5

Posted by on Nov 20, 2021

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4 out of 5
Kind of a strange check in. No one outside. Only one or two employees inside. Clearly the hotel is under some stress.

Posted by , from LANSDALE on Oct 19, 2021

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Comment from Hotel Management

Oct 21, 2021 by Jeff Keeley-General Manager

Thank you for the feedback. We have good news, our valet/doormen will return on November 1st, 7 days a week. Thank you for your understanding and we hope to see back again soon.

5 out of 5
We had a great time!

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 18, 2021 by Jeff Keeley-General Manager

Thank you and we look forward to hosting you again soon.

4 out of 5
The location of this property is great. The pool area is really nice as was the live music. I do wish more hotels offered recycling, given the amount of water bottles and paper that people throw away.

Posted by on Aug 16, 2021

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Comment from Hotel Management

Aug 16, 2021 by Jeff Keeley-General Manager

Thank you for the great review. We truly appreciate it. We are working on getting our recycling program up and running. I agree, it is way past due. Thank you and we look forward to your next visit.

5 out of 5
We love this hotel. Its very clean and quiet with excellent views.

Posted by on Jul 13, 2021

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Comment from Hotel Management

Jul 15, 2021 by Jeff Keeley-General Manager

Thank you for the great comments and rating. We hope to have the opportunity to serve you again in the near future.

About the InterContinental Kansas City at The Plaza, an IHG Hotel

Location 401 Ward Pkwy, Kansas City, MO 64112

Property Features

InterContinental Kansas City at The Plaza, an IHG Hotel offers its guests a seasonal outdoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 26000 square feet (2415 square meters) and includes conference space. A terrace, gift shops/newsstands, and concierge services are also featured at the business-friendly InterContinental Kansas City at The Plaza, an IHG Hotel. Parking is available for a fee. This 4-star Kansas City hotel is smoke free.

  • 1 building
  • 371 guestrooms or units
  • 11 levels
  • 26000 sq ft of conference space
  • 2415 sq m of conference space
  • Built in 1972
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Kansas City Union Station (6.4 km / 4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

InterContinental Kansas City at The Plaza, an IHG Hotel offers 371 accommodations with safes and complimentary bottled water. Rooms open to balconies. Beds feature down comforters and premium bedding. Premium cable television is provided. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Kansas City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Private balcony
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast on weekends from 6:30 AM and 11:30 AM.

The Oak Room - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Oak Bar - This lobby lounge serves breakfast, lunch, and dinner. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per night, plus a one-time cleaning fee of USD 25
  • Weight limit: 25 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 8.29 per accommodation, per night

The resort fee includes:

  • Pool access
  • Health club access
  • Fitness center access
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • In-room bottled water
  • In-room coffee
  • Concierge service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Self parking fee: USD 20 per night
  • Covered valet parking fee: USD 30 per night
  • Pet fee: USD 75 per night plus USD 25 one-time cleaning
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Hotel Kansas City
  • InterContinental Hotel Plaza
  • InterContinental Plaza
  • Plaza InterContinental
  • InterContinental Kansas City Plaza Hotel
  • InterContinental Kansas City Plaza
  • Intercontinental Kansas City At The Plaza Hotel Kansas City
  • Kansas City Intercontinental

You should know

  • The seasonal pool will open in June and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.