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4.1 out of 5

"I love how big the rooms are and so nice!! It was a super easy check in process. " More

By a verified traveler on Sat 02 Nov 2019

Hotel Description

4-star hotel near Fountain of Neptune

In shopping district

Within a 10-minute walk of this Country Club Plaza Area hotel, you'll find Fountain of Neptune and JC Nichols Memorial Fountain. Kansas City Art Institute and Kemper Museum of Contemporary Art are also within 2 miles (3 km).

Business services

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 12 conference rooms, 24-hour business center, and valet parking. You'll appreciate the spa tub, bar/lounge, and concierge services.

WiFi, balconies

Featuring conveniences like refrigerators and coffee/tea makers, the 371 guestrooms also offer balconies and TVs with cable channels. Other amenities include 24-hour room service, WiFi, and premium bedding.

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$149* Per night/room Mar 29 - Mar 30

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 1 King Bed (Plaza View)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

InterContinental Kansas City at The Plaza ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for InterContinental Kansas City at The Plaza

Everyone (4) Couples (1)
1 out of 5
I was very disappointed with Travelocity and their handling of my reservation. I perfectly understood the "no refund, no change" policy. However, the morning of our reservation we woke too ill to make the trip. On a long shot I contacted the property and Travelocity to see if we could possibly make other arrangements for another date. Your staff was gracious in trying to help with our situation and informed me we would receive an email with their decision. Our intention was to pass it on to friends but we never received a response. To date we still have no heard from Travelocity. As a result we are out over $500, evidently with no recourse. I would appreciate a response. For reference our itinerary # was 7494089548189. Email address . Your response would be much appreciated.

Posted by on Dec 7, 2019

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5 out of 5
I love how big the rooms are and so nice!! It was a super easy check in process.

Posted by on Nov 2, 2019

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5 out of 5

Posted by on Mar 20, 2019

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Comment from Hotel Management

Apr 5, 2019 by Don Breckenridge

Dear Guest, Thank you for the great score. I am glad to hear you guys enjoyed yourselves. Sincerely, Don Breckenridge

4 out of 5

Intercontinental Stay.

Pros: View, balcony, location
Cons: added charges for Wi-Fi, parking, incidentals.
Location: Shopping on plaza with amazing restaurants. Walking to fountains and along Brush Creek.
The overall comfort of room was acceptable. The Plaza view was nice and the balcony was an added pleasure (although small). The location is perfect for walking to plaza. There are quite a few "hidden" charges to be aware of. There is a daily fee for parking whether valet or self-parking--no choice to be charged. There is an additional "hold" on credit card for incidentals. There is an extra charge for Wi-Fi. Just compare "deals" with all charges, taxes, fees etc. in mind.

Posted by on Nov 14, 2016

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Comment from Hotel Management

Nov 18, 2016 by Don Breckenridge General Manager

Thank you so much for taking the time to provide us with feedback from your stay. I am very glad you enjoyed our cider and hot chocolate that we provide in the lobby this time of year, I will be sure to pass your compliments along to our food and beverage team. Beginning in January, we will be renovating all of our guest rooms in the building. We are very excited for the new look our hotel will have and we hope you will come back and enjoy it with us

5 out of 5

Best place on the Plaza

Pros: Staff. The win hands down.
Cons: Not a thing.
Location: It's on the Plaza. That means shops and truly fabulous places to eat. Jack Stack BBQ. Houstons Steakhouse. It's goes on and on.
I've stayed here before over many years. This time I had more time to spend around the hotel itself. The friendliness of the staff was astounding. During any hotel stay you hope to find a person or two who are pleasant and good to deal with. Every member of the staff went out of their way to make us feel welcome. This is a "stand out" feature of the hotel. It's very well kept and clean. Room was great and they gave us a free upgrade so that we had access to the concierge floor. I honestly say enough good things about the hotel and it's employees. It's an easy three minute walk down to the Plaza so it's location is a no brainer.

Posted by , from Minnesota on Sep 10, 2015

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5 out of 5

The Intercontinental is fantastic!!!!

Pros: Close restaurants, Quiet
We are checking into having our family christmas party in the ball room on the top floor. The service was great the staff made us feel welcome. We would recomend a view of the Plaza.

Posted by , from Kearney, MO, USA on Sep 14, 2012

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5 out of 5

Very Nice!

Pros: Close restaurants, Quiet
Cons: No free Internet
For the price this was a very nice hotel. Great location, and excellent service!

Posted by , from Minneapolis MN on Apr 13, 2011

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5 out of 5

Excellent Hotel, Excellent Location

Pros: Free breakfast, Close restaurants, Free Internet
We were in KC for a wedding and are glad we stayed at the Intercontinental. Shopping and restaurants are terrific at the Plaza, which is within walking distance. I only wish I had brought my running shoes!

Posted by on Apr 13, 2011

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5 out of 5

Great hotel!!

Enjoyed my stay. Convenient to Plaza.

Posted by on Feb 21, 2011

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4 out of 5


I was very surprised after the cost to find snot smeared on the light switch plate and cobwebs in the corners of the room. Upon check out, front desk did not act like it was an issue when I brought it to their attention. Even took pictures with my phone. Would probably have stayed again.

Posted by on Jan 11, 2011

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About the InterContinental Kansas City at The Plaza

Location 401 Ward Pkwy, Kansas City, MO 64112

Property Features

As a guest of InterContinental Kansas City at The Plaza, you'll find an outdoor pool, a spa tub, a sauna, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite 24-hour business center. Event space at this hotel measures 26000 square feet (2415 square meters) and includes conference space. A terrace, gift shops/newsstands, and concierge services are also featured at the business-friendly InterContinental Kansas City at The Plaza. Parking is available for a fee. This 4-star Kansas City hotel is smoke free.

  • 1 building
  • 371 guestrooms or units
  • 11 levels
  • 26000 sq ft of conference space
  • 2415 sq m of conference space
  • Built in 1972
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)


Self parking (surcharge) , Valet parking (surcharge)


  • Airport: Kansas City, MO (MCI-Kansas City Intl.) (38.5 km / 23.9 mi)
  • Train station: Kansas City Union Station (5.6 km / 3.5 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

InterContinental Kansas City at The Plaza offers 371 accommodations with safes and coffee/tea makers. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This Kansas City hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests can enjoy full breakfast for a fee.

The Oak Room - This fine-dining restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

The Oak Bar - This lobby lounge serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.


If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair accessible (may have limitations)

Hotel Policies


  • Check-in time starts at 4 PM
  • Check-in time ends at 5 AM
  • Minimum check-in age is: 21


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25 per night, plus a one-time cleaning fee of USD 25
  • Weight limit: 25 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Debit cards not accepted


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 20 per person (approximately)
  • Fee for in-room wireless Internet: USD 11.95 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: USD 11.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 20 per night
  • Valet parking fee: USD 27 per day (in/out privileges)
  • Pet fee: USD 25 per night plus USD 25 one-time cleaning
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairmont Hotel Kansas City
  • InterContinental Kansas City at The Plaza Hotel
  • InterContinental Hotel Plaza
  • InterContinental Plaza
  • Plaza InterContinental
  • InterContinental Kansas City Plaza Hotel
  • InterContinental Kansas City Plaza
  • Intercontinental Kansas City At The Plaza Hotel Kansas City
  • Kansas City Intercontinental
  • InterContinental Kansas City at The Plaza Kansas City
  • InterContinental Kansas City at The Plaza Hotel Kansas City

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.