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SureStay Hotel by Best Western Jacksonville South

2.5 star property
Hotel perfectly located for exploring Southside

Choose dates to view prices

Photo gallery for SureStay Hotel by Best Western Jacksonville South

Lobby
Exterior
1 bedroom, pillowtop beds, in-room safe, desk
Point of interest
Free daily buffet breakfast

Reviews

6.6 out of 10

Popular amenities

  • Parking available
  • Housekeeping
  • Breakfast included
  • 24/7 front desk
  • Laundry
  • Parking included

Explore the area

Map
5018 University Boulevard West, Jacksonville, FL, 32216
  • EverBank Stadium
    ‪8 min drive‬
  • St. Johns Town Center
    ‪10 min drive‬
  • Jacksonville Naval Air Station
    ‪23 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

1 bedroom, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Jacksonville

Southside stay.Your stay at this Southside hotel places you within 6 miles (10 km) of Museum of Science and History and Jacksonville Museum of Modern Art. Also within 9 miles (15 km) are EverBank Stadium and Cummer Museum of Art and Gardens.

What's nearby

  • HCA Florida Memorial Hospital - 3 min drive - 2.1 miles
  • EverBank Stadium - 8 min drive - 5.7 miles
  • St. Johns Town Center - 10 min drive - 8.0 miles
  • University of North Florida - 12 min drive - 9.9 miles
  • Jacksonville Naval Air Station - 23 min drive - 16.5 miles

Getting around

  • San Marco Station - 6 min drive
  • Jacksonville Station - 16 min drive
  • Jacksonville International Airport (JAX) - 25 min drive

Restaurants

  • ‪Taco Bell - ‬3 min walk
  • ‪McDonald's - ‬12 min walk
  • ‪The French Pantry - ‬17 min walk
  • ‪Wendy's - ‬9 min walk
  • ‪Burger King - ‬1 min walk

About this property

SureStay Hotel by Best Western Jacksonville South

Hotel perfectly located for exploring Southside
WiFi is free in public spaces. You'll find a 24-hour business center on site. Free breakfast is served daily. The business-friendly SureStay Hotel by Best Western Jacksonville South also features a vending machine, laundry facilities, and complimentary use of a nearby fitness facility. Free self parking is available.

Smoking is allowed in designated areas at this Jacksonville hotel.

  • 84 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Television in lobby
  • Smoking in designated areas
SureStay Hotel by Best Western Jacksonville South offers 84 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature pillowtop mattresses. LED televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

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Jul 13 - Jul 14
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Property amenities

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Super 8 Jacksonville South
Super 8 Lodge Jacksonville South
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Frequently asked questions

How close is SureStay Hotel by Best Western Jacksonville South to the airport?

SureStay Hotel by Best Western Jacksonville South is 9.7 mi (16-min drive) away from the Jacksonville, FL (CRG-Jacksonville Executive at Craig) airport, the closest popular airport to the property.

Does SureStay Hotel by Best Western Jacksonville South have an airport shuttle?

Airport shuttle services are not available at SureStay Hotel by Best Western Jacksonville South.

How close is SureStay Hotel by Best Western Jacksonville South to the beach?

This hotel is 10.5 mi (18-min drive) from Kurzius Beach.

Does SureStay Hotel by Best Western Jacksonville South offer free breakfast?

SureStay Hotel by Best Western Jacksonville South offers free buffet breakfast every day from 6:00 AM to 9:00 AM.

Is there a casino at SureStay Hotel by Best Western Jacksonville South?

No, there is no casino at this hotel, but bestbet Orange Park (17-min drive) is nearby.

What time is check-in at SureStay Hotel by Best Western Jacksonville South?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at SureStay Hotel by Best Western Jacksonville South?

This hotel offers free self parking.

Does SureStay Hotel by Best Western Jacksonville South have a pool?

SureStay Hotel by Best Western Jacksonville South does not have a pool.

Does SureStay Hotel by Best Western Jacksonville South have a spa?

There are no spa services available at this hotel.

How close is SureStay Hotel by Best Western Jacksonville South to downtown Jacksonville?

SureStay Hotel by Best Western Jacksonville South is 5.1 mi away from Jacksonville.

SureStay Hotel by Best Western Jacksonville South Reviews

Reviews

6.6
Rating 10 - Excellent. 232 out of 825 reviews
Rating 8 - Good. 198 out of 825 reviews
Rating 6 - Okay. 132 out of 825 reviews
Rating 4 - Poor. 104 out of 825 reviews
Rating 2 - Terrible. 159 out of 825 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

gwendolyn

Traveled with group, Traveled with family
Disliked: Property conditions & facilities
The pictures on the site are not how it looks in person very run down
Stayed 1 night in Mar 2025

10/10 Excellent

YOLANDA

Stayed 1 night in Mar 2025

8/10 Good

Mauricio, Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

2/10 Terrible

Katlyn

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They don’t tell you about a 50$ security deposit fee after you pay through Expedia!!
Stayed 2 nights in Mar 2025

6/10 Okay

Amanda

Liked: Cleanliness, room comfort
Disliked: Staff & service

Roof leak

Roof leaked. We were on the bottom floor and the roof dripped all night long. The photos make the place look like a hotel when really it’s a motel. Would not stay again because there was water all over the place by the morning.
Stayed 1 night in Mar 2025

2/10 Terrible

Johally

Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca

Stayed 1 night in Mar 2025

10/10 Excellent

Dwaine

Liked: Cleanliness, staff & service, property conditions & facilities
I like that the two bed
Stayed 1 night in Mar 2025

10/10 Excellent

Chasity

Stayed 2 nights in Jan 2025

6/10 Okay

valerie

Traveled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2025

4/10 Poor

Anatoliy

Nothing
Stayed 1 night in Mar 2025

8/10 Good

Paul, Slough

Traveled with partner
Liked: Cleanliness, staff & service
A good basic motel, park outside your room. Room was old but it was clean and the bed was good and the shower fine. Breakfast was standard motel fare but again absolutely fine.
Stayed 3 nights in Feb 2025

6/10 Okay

Timothy, Dalton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

2/10 Terrible

Kristina

Stayed 4 nights in Feb 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trash Hotel

No hot water when you try to take a shower or bath. The water was lukewarm throughout my stay. Only cold water comes out of the sink no hot water. The air conditioning unit only blows out cool air even when you turn on the heat and set the temperature to 80 degrees. Towel and wash cloth is rough on your skin. They need to used fabric softener to make it soft. All these issues I told management but my issues never got resolved. To be honest this is a trash placed. The worst experience I ever had. I don’t recommend anyone to stay there at all. FYI I was in room 213 when I stay on 02/14/2025 to 02/17/2025. Stay at your own risk don’t say I didn’t warn you about the condition of the hotel and my experience. I would have stayed somewhere else but it was Valentine’s weekend for us and plus we came from out of town. Remember this is a trash place spend your money somewhere else that you can be happy and comfortable. Warning DO NOT STAY THERE!!!!!!!!!!
Stayed 3 nights in Feb 2025

6/10 Okay

Gary, Pikesville

Business traveler
Liked: Cleanliness
Disliked: Amenities
Elevator wasn't working. Had room on 3rd floor.
Stayed 1 night in Jan 2025

2/10 Terrible

EDWARD, STEUBENVILLE

We did not stay . The room smelled and didn’t feel safe
Stayed 1 night in Feb 2025

6/10 Okay

Joshua

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

4/10 Poor

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Asigian

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bath Room had mold on ceiling, Ac and heating didn’t work, door latch didn't work properly so I had to put a chair in front of the door, shower knob was broken, toilet and sink was not clean. Desk clerk was very rude and above all they have ROACHES !!!! I do not recommend please Don’t !!!!’
Stayed 1 night in Jan 2025

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Yadanar

Disliked: Cleanliness, staff & service, property conditions & facilities
So bad
Stayed 1 night in Jan 2025