City center stay
With a stay at this Downtown Jacksonville hotel, you'll be within half a mile (1 km) of Museum of Science and History and 2 miles (3 km) of Jacksonville Museum of Modern Art. VyStar Veterans Memorial Arena and TIAA Bank Field are also within 3 miles (5 km).
Renovated in 2015
This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 19 conference rooms, 24-hour business center, and valet parking. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.
Free WiFi, MP3 docks
Featuring conveniences like refrigerators and coffee/tea makers, the 293 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include balconies, MP3 docks, and room service.
Feb 25, 2020 by General Manager
Nicole, thank you for the five-star rating. We are happy you enjoyed your stay overall. However, we are sorry the noise from outside inconvenienced you. Should this happen again in your future travels, please do not hesitate to contact the front desk to ask for assistance. Thank you once again for your review, and we hope you will choose DoubleTree by Hilton Hotel Jacksonville Riverfront every time your travels bring you to our area. Shawn D. Frisbee, General Manager
Oct 17, 2019 by General Manager
Thank you for taking the time to write a review of your stay at our hotel. Although you liked your accommodation, we regret the disappointment and the inconvenience you had with multiple issues you mentioned in the bathroom. We have shared your feedback with our maintenance team so they can take the necessary action immediately. We hope you will come to stay with us again for a much better experience. Shawn D. Frisbee, General Manager
Oct 4, 2019 by General Manager
Thank you for staying with us and for your gracious rating. On behalf of all of us at DoubleTree by Hilton Hotel Jacksonville Riverfront, we would like to invite you for another outstanding visit. Shawn D. Frisbee, General Manager
Jul 3, 2019 by General Manager
Thank you for choosing DoubleTree by Hilton Hotel Jacksonville Riverfront and sharing your experience. We are happy to have surpassed your expectations with our outstanding service. It is very kind of you to recognize Tomena and Ed for their service. However, we are sorry you were not happy with the food we serve and with the charges. We will certainly follow up with our food and beverage team to see where we can do better. Please know our front desk staff is always available for any queries you have. It was a pleasure to have you as our guest, and we hope to see you again soon. Shawn D. Frisbee, General Manager
Jun 18, 2019 by General Manager
Thank you for taking the time to share your experience. We are sorry for the maintenance issues in your room and for the inconvenience this caused you. We will get them repaired right away, to serve future guests better. On a positive note, we are glad our friendly and helpful associates made a favorable impression on you. We look forward to your next visit! Shawn D. Frisbee, General Manager
Apr 16, 2019 by General Manager
Thank you for being our guest at DoubleTree by Hilton Hotel Jacksonville Riverfront. We agree that our downtown location on St. John's River is perfectly situated for exploring the exciting attractions of our city, and we are happy to read you were impressed with our prime location. We are also delighted to know you enjoyed staying in your beautiful room and that overall you had a wonderful experience. It was our pleasure hosting you, and we hope you will make us your home any time you are in Jacksonville for business or pleasure. Shawn D. Frisbee, General Manager
Mar 10, 2019 by General Manager
Amie, thank you for making DoubleTree by Hilton Hotel Jacksonville Riverfront a part of your travel plans. We appreciate your feedback and are pleased to know that with the exception of a few issues, you had a pleasant stay. We will also discuss your observations with the concerned team to see where we can make improvements. We enjoyed having you with us and hope we will see you here again for an even better experience. Shawn D. Frisbee, General Manager
Mar 13, 2019 by General Manager
Thank you for the wonderful feedback! It is gratifying to see that you were pleased with your stay with us at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are fortunate to have a dedicated team of professionals, and we are happy to know our front desk team took good care of you. Although we continue to receive high marks for service and cleanliness, we do appreciate your observations. Thank you again for your review, and we hope to see you again soon. Shawn D. Frisbee, General Manager
Mar 5, 2019 by GM
Thank you for your kind words toward our location and we are so glad you enjoyed yourself. However, we do apologize if you felt our staff were not welcoming to you during your stay. It is never our intention to disappoint our guests and hope this will not deter you from staying with us again. Thank you again for your feedback. Shawn D. Frisbee General Manager
Jan 14, 2019 by General Manager
We are delighted you had an excellent stay in our newly renovated DoubleTree by Hilton Hotel Jacksonville Riverfront. We are happy to know we exceeded your expectations with our service and you were awed by the spectacular view of the St. John's River at night! It was our pleasure having you as our guest, and we hope to see you again when your travels bring you back to our exciting city! Shawn D. Frisbee, General Manager
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel Jacksonville Riverfront was completed in 2015. This 3.5-star Jacksonville hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge) , Valet parking (surcharge)
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. 42-inch LCD televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.