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4.2 out of 5

"Water front hotel was awesome. " More

By a verified traveler on Sat 04 Sep 2021

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Hotel Description

4-star hotel near Museum of Science and History

City center retreat

With a stay at this Downtown Jacksonville hotel, you'll be within half a mile (1 km) of Museum of Science and History and 2 miles (3 km) of Jacksonville Museum of Modern Art. VyStar Veterans Memorial Arena and TIAA Bank Field are also within 3 miles (5 km).

Renovated in 2015

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a 24-hour gym. Traveling on business? Take advantage of the 19 conference rooms, 24-hour business center, and valet parking. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free WiFi, MP3 docks

In addition to LCD TVs with cable channels, the 293 guestrooms offer free WiFi and balconies. MP3 docks, premium bedding, and coffee/tea makers are also available. Housekeeping is available once per stay.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$127* Per night/room Oct 21 - Oct 22

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible (Roll In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Jacksonville Riverfront ratings based on 23 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Jacksonville Riverfront

Everyone (8) Couples (5) Family (9)
5 out of 5
Water front hotel was awesome.

Posted by on Sep 4, 2021

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Comment from Hotel Management

Sep 5, 2021 by General Manager

Brian, Thank you for staying with us. We look forward to hosting you again! Warm Regards, General Manager

4 out of 5
Building is a little dated but the room was comfy and cozy.

Posted by on Aug 20, 2021

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Comment from Hotel Management

Aug 20, 2021 by General Manager

Thank you for taking the time to post a review! We’re delighted you enjoyed your stay and appreciate the feedback. Thank you for choosing Doubletree Jacksonville. Join us again soon! Warm Regards, General Manager

3 out of 5
Loved that it was right on the River front! Beautiful views, nice walking

Posted by on Apr 22, 2021

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4 out of 5
Great view of St. John’s River. No ammonites in the room. No fridge, microwave, mini bar. Hotel had same set up as regular motel and none of the ammonites. Breakfast was $17 each and same stuff motel’s give you for free. In room directory said they have a gift shop, nope. Signage for arriving very poor. We ended up going across bridge to other side of city, when trying to get in parking lot. Was ok for a stay but not worth the price.

Posted by on Mar 24, 2021

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4 out of 5
Great hotel service and very peacefully environment

Posted by on Mar 22, 2021

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5 out of 5
Love the riverfront and downtown view epically at night

Posted by on Mar 3, 2021

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Comment from Hotel Management

Mar 4, 2021 by General Manager

Thank you for making DoubleTree by Hilton Hotel Jacksonville Riverfront a part of your travel plans. We appreciate you letting us know how much you enjoyed the incredible views of our city and St. John's River at night! We appreciate your feedback and look forward to serving you again soon. Shawn D. Frisbee, General Manager

5 out of 5
love the river front and downtown view, beautiful at night

Posted by on Mar 3, 2021

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Comment from Hotel Management

Mar 4, 2021 by General Manager

Thank you for staying at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are happy to know we exceeded your expectations and that the breathtaking views helped to energize your stay. It was our pleasure having you as our guest, and we hope to see you again when your travels bring you back to our exciting city. Shawn D. Frisbee, General Manager

5 out of 5
Everyone was friendly and nice. Could not ask for better service

Posted by on Jan 22, 2021

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Comment from Hotel Management

Jan 23, 2021 by General Manager

Thank you for the fantastic feedback! It is delightful to see that you were pleased with your time here at DoubleTree by Hilton Hotel Jacksonville Riverfront. We are fortunate to have such a dedicated staff, and we are happy to know they took great care of you. We hope you will revisit us on your next trip to Jacksonville for another outstanding experience. Shawn D. Frisbee, General Manager

5 out of 5

Posted by on Jan 18, 2021

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Comment from Hotel Management

Jan 29, 2021 by General Manager

Carol, we appreciate you taking the time to leave your five-star rating regarding your recent visit to the DoubleTree by Hilton Hotel Jacksonville Riverfront. Your feedback is essential to us! It is a pleasure to know you enjoyed all that we have to offer. Thank you for staying with us, and we hope that we will have a chance to serve you again in the future. Shawn D. Frisbee, General Manager

5 out of 5
Windows were very thin. Could hear cars passing by clearly from the 4th floor.

Posted by , from San jose, ca on Feb 25, 2020

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Comment from Hotel Management

Feb 25, 2020 by General Manager

Nicole, thank you for the five-star rating. We are happy you enjoyed your stay overall. However, we are sorry the noise from outside inconvenienced you. Should this happen again in your future travels, please do not hesitate to contact the front desk to ask for assistance. Thank you once again for your review, and we hope you will choose DoubleTree by Hilton Hotel Jacksonville Riverfront every time your travels bring you to our area. Shawn D. Frisbee, General Manager

About the DoubleTree by Hilton Hotel Jacksonville Riverfront

Location 1201 Riverplace Boulevard, Jacksonville, FL 32207

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 12000 square feet (1115 square meters) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the business-friendly DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel Jacksonville Riverfront was completed in 2015. This 4-star Jacksonville hotel is smoke free.

  • 293 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12000 sq ft of conference space
  • 1115 sq m of conference space
  • Built in 2015
  • Bar or lounge
  • Coffee shop
  • Deli
  • Cabanas by the pool (free)
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Jacksonville Station (9.7 km / 6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

  • Private balcony
  • MP3 dock
  • LCD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (once per stay)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Number of children who can stay free - 2
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 17 for adults and USD 8.50 for children (approximately)
  • Self parking fee: USD 12 per day (in/out privileges)
  • Valet parking fee: USD 20 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Jacksonville-Riverfront
  • Crowne Plaza Jacksonville-Riverfront
  • Crowne Plaza Jacksonville
  • Jacksonville Crowne Plaza
  • DoubleTree Hilton Hotel Jacksonville Riverfront
  • DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
  • DoubleTree Hilton Jacksonville Riverfront
  • DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

You should know

  • Pool access available from 6 AM to 9:00 PM.
  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.