4.1 out of 5

"I feel we got there at the beginning of them starting to upgrade the hotel. They put us down by an exit door because we had our service dog with us. ... " More

By a verified traveler on Fri 06 Apr 2018

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Hotel Description

3.5-star hotel near River City Market Place

Close to airport

Within 3 miles (5 km) of this Jacksonville hotel, you'll find River City Market Place and Oceanway Community Center. Pecan Park Flea and Farmers' Market and Catty Shack Ranch Wildlife Sanctuary are also within 6 miles (10 km).

Free shuttle, parking

This hotel features 2 coffee shops/cafés and an outdoor pool. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy a meal from the restaurant and perks like free self parking and a free area shuttle.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 317 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, free local calls, and hair dryers are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$92 per night

Room, 1 King Bed, Accessible, Non Smoking (Hearing, Transfer Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible, Non Smoking (Hearing, Mobility, Transfer Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible, Bathtub (Hearing, Mobility)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Crowne Plaza Hotel Jacksonville Airport/I-95N ratings based on 20 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Hotel Jacksonville Airport/I-95N

Everyone (11) Couples (2) Family (6)
5 out of 5
We stayed on the executive floor and it was awesome. Had free ice cream and drinks. The service was great and we really enjoyed ourselves at the pool.

Posted by on May 13, 2019

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Comment from Hotel Management

May 14, 2019 by General Manager

Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and taking the time to share your experience. Nothing is more important than your satisfaction, so we are delighted you enjoyed your time at the pool and courteous service. It was our pleasure hosting you during your time in Jacksonville, and we look forward to your next visit. With Hospitality, Brian Brooks, General Manager

5 out of 5
I love everything ,very clean and very comfortable. Staff are very friendly and helpful.Excelent service and place to stay.I will recommend to everyone

Posted by on May 10, 2019

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Comment from Hotel Management

May 11, 2019 by General Manager

We greatly appreciate your review of Crowne Plaza Jacksonville Airport/I-95N. We are glad you had a comfortable stay and that you enjoyed our excellent service. Our entire team will be excited to hear they were able to impact your experience so positively. Thank you for your recommendations, and we hope to see you again soon. With Hospitality, Brian Brooks, General Manager

5 out of 5
Check in staff did a great job We had a good meal at the bistro

Posted by on May 1, 2019

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Comment from Hotel Management

May 2, 2019 by General Manager

Thank you for choosing Crowne Plaza Jacksonville Airport/I-95N and taking the time to share your experience. We are delighted to read how much you liked our check-in staff and the food we serve, Savannah Bistro. Thank you again for your review, and we look forward to your next visit!   With Hospitality, Brian Brooks, General Manager

4 out of 5

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 21, 2019 by General Manager

We are delighted you had a great stay at Crowne Plaza Jacksonville Airport/I-95N. Thank you for the nice rating, and we look forward to hosting you again soon. With Hospitality, Brian Brooks, General Manager

5 out of 5
Loved that ground/lobby area was constantly being cleaned..Melinda in the Savannah restaurant was a Great server..Gina was so friendly and helpful..as was the other reception area personal (didnt get their names) who went beyond their expected duties to help with my husband in a wheelchair. Housekeeping was not timely as we were gone from noom to 6pm and our room had not been cleaned yet, i had to stop 2 cleaners who were leaving our floor and ask them to clean our room

Posted by on Mar 27, 2019

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Comment from Hotel Management

Mar 28, 2019 by General Manager

Thank you for your nice review of Crowne Plaza Jacksonville Airport/I-95N. We are pleased to know you were impressed with our associates and that you also liked our beautiful lobby. Melinda and Gina will be happy to hear your compliments. We have shared your comments with our housekeeping team, and we will be more diligent in our efforts. We hope to host you again so we can provide you with a perfect stay. With Hospitality, Brian Brooks, General Manager

4 out of 5
I like the fact that the hotel is very close to the airport and is clean and comfortable!

Posted by , from Tolland, CT on Mar 19, 2019

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Comment from Hotel Management

Mar 20, 2019 by General Manager

Ronald, thank you for sharing your experience at the Crowne Plaza Jacksonville Airport/I-95N with other travelers. We are pleased to know our convenient location being close to the airport worked well for you. We know small things can make a big difference, so we do our best to offer everything you might need while away from home and office. It is also nice to read you liked our well-maintained property. We value your feedback and hope to see you again on your next business or leisure trip. With Hospitality, Brian Brooks, General Manager

4 out of 5

Posted by on Mar 15, 2019

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Comment from Hotel Management

Apr 4, 2019 by General Manager

We are glad you enjoyed your time at Crowne Plaza Jacksonville Airport/I-95N. Thank you for your wonderful rating, and we look forward to your next visit. With Hospitality, Brian Brooks, General Manager

5 out of 5
The inside right when you walk in the front door is amazing. It's very wide open and inviting. It was a little strange seeing the indoor pool right there in the lobby but it wasn't the focal point. My wife and I dined in the bar area (the restaurant was closed for some reason) but were able to order off the restaurant menu. First let me say that our server, Linda, was the highlight of our stay. We can't say enough good things about her. She was busy, but took the time to greet us with a smile and make us feel very comfortable. She was very attentive to our needs and was not overpowering at all. We ordered steaks and she spoke very highly of them. Boy was she right. They topped the list as some of the best steaks we've ever had. The rest of the food and drinks were delicious too. If you're ever in the area, stop by for a delicious steak and ask for Linda. You won't be disappointed.

Posted by , from Williamsburg, VA on Mar 8, 2019

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Comment from Hotel Management

Mar 10, 2019 by General Manager

Rick, thank you for choosing the Crowne Plaza Jacksonville Airport. We are happy to have surpassed your expectations with our outstanding service and that you had an excellent dining experience. Linda is a valued member of our team, so it is no surprise she took such great care of you. We will surely share your comments with her. It was a pleasure hosting you, and we look forward to your next stay. With Hospitality, Brian Brooks, General Manager

1 out of 5
Never stay here. The nicest thing about this hoteel is the shuttle from the airport. The pictures online are misleading to the point of being deceptive- I heard a man call it a "shanty" when I came in.

Posted by on Feb 23, 2019

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Comment from Hotel Management

Feb 24, 2019 by GM

Dear Guest, We appreciate you being our guest and sharing details of your recent stay, and we regret failing to live up to your expectations. Our hotels are known for their attention to detail and great service, and we are sorry we let you down. Your comments will be shared with our team to ensure we focus on correcting and preventing such mistakes. We hope you will give us an opportunity in the future to regain your trust. With Hospitality, Brian Brooks General Manager

4 out of 5
Nice hotel, inside pool located in the lobby. Had a room on the corner, so we could here the elevator going up and down nd ding every time someone got on or off. I would return.

Posted by on Jan 6, 2019

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Comment from Hotel Management

Jan 8, 2019 by General Manager

Thank you for reviewing your stay at Crowne Plaza Jacksonville Airport/I-95N. We are glad overall you had an enjoyable experience with us and loved most aspects of our hotel. However, we are sorry for the noise issues you encountered. Should you stay with us again please request a room in the quietest area of the building, and we'll do our best to honor your request. We are grateful for your feedback and hope you will return. With Hospitality, Brian Brooks, General Manager

About the Crowne Plaza Hotel Jacksonville Airport/I-95N

Location 14670 Duval Rd, Jacksonville, FL 32218

Property Features

Crowne Plaza Hotel Jacksonville Airport/I-95N offers its guests an indoor pool, an outdoor pool, and a fitness center. There's a restaurant on site, as well as 2 coffee shops/cafés and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 10000 square feet (929 square meters) and includes a conference center. The business-friendly Crowne Plaza Hotel Jacksonville Airport/I-95N also features multilingual staff, concierge services, and complimentary newspapers in the lobby. An area shuttle within 1 miles and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. This 3.5-star Jacksonville hotel is smoke free.

  • 317 guestrooms or units
  • 6 levels
  • 2 buildings
  • 2 coffee shops
  • 10000 sq ft of conference space
  • 929 sq m of conference space
  • Built in 1970
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Jacksonville, FL (JAX-Jacksonville Intl.) (4.1 km / 2.5 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 1 miles, and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking; extended parking available for a surcharge

Room Amenities

Crowne Plaza Hotel Jacksonville Airport/I-95N offers 317 air-conditioned accommodations with coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 11 AM.

Crowne Plaza Hotel Jacksonville Airport/I-95N has a restaurant on site.

Late night fare is available from room service (during limited hours).

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Skydiving nearby
  • Windsurfing nearby
  • Bicycle rentals nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 70 per accommodation, per stay
  • Only dogs and cats are allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6 and USD 15 for adults, USD 6 and USD 15 for children (approximately)
  • Pet fee: USD 70 per accommodation, per stay
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Hotel Jacksonville Airport/I-95N
  • Crowne Plaza Jacksonville Airport/I-95N
  • Crowne Plaza Hotel Airport/I-95N
  • Crowne Plaza Airport/I-95N

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.