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Omni Jacksonville Hotel

4-star property
245 Water St, Jacksonville, FL 1-855-201-7819

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4.1 out of 5
Very good!
See all 36 Travelocity Reviews

"It was a great stay and willing to stay anytime I love it " More

By a verified traveler on Wed 24 Jun 2020

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Hotel Description

4-star hotel near Times-Union Center for the Performing Arts

Heart of Jacksonville

At this Downtown Jacksonville hotel, you'll be steps from Times-Union Center for the Performing Arts and within a 15-minute walk of Florida Theatre.

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour fitness center and perks like a free area shuttle.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 354 guestrooms also offer WiFi and LCD TVs with digital channels. Room service, coffee/tea makers, and down comforters are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$110* Per night/room Oct 1 - Oct 2

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Omni Jacksonville Hotel ratings based on 36 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Omni Jacksonville Hotel

Everyone (21) Couples (3) Family (8)
5 out of 5

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 8, 2020 by Paul S ~ General Manager

Thank you! We look forward to your next stay with us!

5 out of 5
It was a great stay and willing to stay anytime I love it

Posted by , from Statesboro ga on Jun 24, 2020

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Comment from Hotel Management

Jun 26, 2020 by The Omni Jacksonville

Thank you for your valued feedback! We are happy you enjoyed your stay and hope to see you in the future! Best Wishes,

5 out of 5

Posted by on Jun 22, 2020

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Comment from Hotel Management

Jun 23, 2020 by The Omni Jacksonville

Thank you for your feedback! We are thrilled that you enjoyed your stay! Hope to see you during your next stay in Jacksonville! Best Wishes,

5 out of 5
The stay was great the food was good staff was amazing parking was on time I enjoyed my stay

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 16, 2020 by The Omni Jacksonville

We are so happy to see you enjoyed your stay! Hope to see you during your next trip to Jacksonville! Best Wishes,

1 out of 5

Posted by on Jun 2, 2020

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Comment from Hotel Management

Jun 16, 2020 by The Omni Jacksonville

I would like to sincerely apologize for your stay not being up to Omni standards. We would like to know more about what may have occurred or how we could improve. Best Wishes,

4 out of 5

Posted by on Jan 31, 2020

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5 out of 5
Very convenient to the concert stadium. Room smelled great

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 9, 2020 by Paul S ~ General Manager

Thank you for your review. I am very happy you enjoyed your stay with us and appreciate your kind comments. We look forward to your next stay with us!

4 out of 5
Near the last couple of days I had to contact the front desk to get replenishment of coffee items at the coffee bar.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 6, 2020 by Paul S ~ General Manager

Thank you for your review. I am very happy you enjoyed your stay with us and apologize that your amenities were not appreciate replenished in a timely and consistent manner. We do appreciate your feedback and look forward to your next stay with us!

5 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 26, 2019 by Paul S ~ General Manager

Thank you!

3 out of 5
Service at Juliette's Restaurant at the hotel were hit and miss throughout my stay. Food quality was good, servers were good in general, but the kitchen was disorganized. I received only parts of my order on more than one occasion. My bed was obviously old and had a dip in the middle as if the mattresses hadn't been replaced in years.

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 16, 2019 by Paul S ~ General Manager

Thank you for your review. I sincerely apologize for the unsatisfactory service you received in our restaurant and the uncomfortable bedding you described. Thank you for your feedback and bringing these issues to our attention so that we may improve. We hope for another opportunity to serve you better in the future as we continue to improve!

About the Omni Jacksonville Hotel

Location 245 Water St, Jacksonville, FL 32202

Property Features

Omni Jacksonville Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 14000 square feet (1301 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Omni Jacksonville Hotel. A free area shuttle within 2 mi is available. For a fee, parking is available. This 4-star Jacksonville hotel is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 16 levels
  • 14000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool1
  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Jacksonville Intl. Airport (JAX) (23.5 km / 14.6 mi)
  • Property shuttles: Free area shuttle within 2 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Omni Jacksonville Hotel offers 354 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides wireless Internet access for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

JBar - This bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered.

Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner.The property affirms that it adheres to the SafeStay (AHLA - USA) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 8 and USD 25 for adults, USD 5 and USD 12 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 14.00 per night
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Omni Jacksonville
  • Jacksonville Omni
  • Jacksonville Omni Hotel
  • Omni Hotel Jacksonville
  • Omni Jacksonville
  • Omni Jacksonville Hotel
  • Omni Jacksonville Hotel Hotel
  • Omni Jacksonville Hotel Jacksonville
  • Omni Jacksonville Hotel Hotel Jacksonville

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.