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Omni Jacksonville Hotel

4-star property
245 Water St, Jacksonville, FL 1-855-201-7819

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3.9 out of 5
Good!
See all 53 Travelocity Reviews

"I arrived late 8 pm on Tjursday 12/7/17. I stated to the Omni front desk that i needed a steamer to get wrinkles out of a suit i would wear for an int ... " More

By a verified traveler on Sun 10 Dec 2017

Points Of Interest

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Hotel Description

4-star hotel near Times-Union Center for the Performing Arts

Heart of Jacksonville

You'll be steps from Times-Union Center for the Performing Arts and within a 10-minute walk of Jacksonville Landing with a stay at this Downtown Jacksonville hotel. Florida Theatre is 0.7 mi (1.1 km) away.

Free area shuttle

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Enjoy the 24-hour fitness center and perks like a free area shuttle.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and premium bedding, the 354 guestrooms also offer WiFi and LCD TVs with digital channels. Other amenities include room service, coffee/tea makers, and down comforters.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$106* Per night/room Jan 31 - Feb 1

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Omni Jacksonville Hotel ratings based on 53 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Omni Jacksonville Hotel

Everyone (22) Couples (2) Family (7)
5 out of 5
Very convenient to the concert stadium. Room smelled great

Posted by on Jan 9, 2020

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Comment from Hotel Management

Jan 9, 2020 by Paul S ~ General Manager

Thank you for your review. I am very happy you enjoyed your stay with us and appreciate your kind comments. We look forward to your next stay with us!

4 out of 5
Near the last couple of days I had to contact the front desk to get replenishment of coffee items at the coffee bar.

Posted by on Jan 3, 2020

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Comment from Hotel Management

Jan 6, 2020 by Paul S ~ General Manager

Thank you for your review. I am very happy you enjoyed your stay with us and apologize that your amenities were not appreciate replenished in a timely and consistent manner. We do appreciate your feedback and look forward to your next stay with us!

5 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 26, 2019 by Paul S ~ General Manager

Thank you!

3 out of 5
Service at Juliette's Restaurant at the hotel were hit and miss throughout my stay. Food quality was good, servers were good in general, but the kitchen was disorganized. I received only parts of my order on more than one occasion. My bed was obviously old and had a dip in the middle as if the mattresses hadn't been replaced in years.

Posted by on Dec 13, 2019

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Comment from Hotel Management

Dec 16, 2019 by Paul S ~ General Manager

Thank you for your review. I sincerely apologize for the unsatisfactory service you received in our restaurant and the uncomfortable bedding you described. Thank you for your feedback and bringing these issues to our attention so that we may improve. We hope for another opportunity to serve you better in the future as we continue to improve!

5 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by Paul S ~ General Manager

Thank you!

4 out of 5
I very much enjoyed the elegant atmosphere, the wonderful guest service, and the close proximity to the area. The staff was wonderful, as was the room itself. It was frustrating to get there and learn that I had to pay for parking. Additionally, the ice machine on my floor was broken. I told the front desk about it the day I checked in, and it remained broken without even an "out of order" sign on it until I left.

Posted by on Nov 25, 2019

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Comment from Hotel Management

Nov 26, 2019 by Stephen R ~ General Manager

Thank you for your review. I am very happy you enjoyed your stay with us and sincerely apologize for the parking and ice machine issue you described. Thank you for your kind comments about the hotel and staff. We look forward serving you again soon!

4 out of 5
Clean pleasant facility. Friendly, helpful staff. Had problem with Travelocity and Omni pre-payment policies.

Posted by on Nov 18, 2019

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5 out of 5
Very pretty hotel, little out dated bathroom but very nice though!

Posted by on Oct 22, 2019

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Comment from Hotel Management

Oct 24, 2019 by Dawn S ~ General Manager

Thank you for your review. I am very happy you enjoyed your stay with us and sincerely appreciate your feedback and kind comments. We look forward to your next stay with us!

4 out of 5

Posted by on Oct 21, 2019

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4 out of 5
Clean and modern. Only issue was in-room AC unit was a bit loud

Posted by on Oct 16, 2019

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Comment from Hotel Management

Oct 17, 2019 by Dawn S ~ General Manager

Thank you for your review. I hope you enjoyed your stay with us and sincerely apologize for the AC noise. We hope for the opportunity to serve you again soon!

About the Omni Jacksonville Hotel

Location 245 Water St, Jacksonville, FL 32202

Property Features

Omni Jacksonville Hotel offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 14000 square feet (1301 square meters) and includes a conference center. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Omni Jacksonville Hotel. A free area shuttle within 2 mi is available. For a fee, parking is available. This 4-star Jacksonville hotel is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 16 levels
  • 14000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool1
  • Free WiFi
  • Free area shuttle
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Jacksonville, FL (JAX-Jacksonville Intl.) (23.5 km / 14.6 mi)
  • Train station: Jacksonville Station (8.3 km / 5.1 mi)
  • Property shuttles: Free area shuttle within 2 mi
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Omni Jacksonville Hotel offers 354 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs available
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

JBar - This bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered.

Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available.

Pets

  • Pets: USD 100.00 per accommodation, per stay, plus a deposit of USD 100.00 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 25 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 25 per person (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 14.00 per night
  • Valet parking fee: USD 20 per night (in/out privileges)
  • Pet deposit: USD 100.00 per stay
  • Pet fee: USD 100.00 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Omni Jacksonville
  • Jacksonville Omni
  • Jacksonville Omni Hotel
  • Omni Hotel Jacksonville
  • Omni Jacksonville
  • Omni Jacksonville Hotel
  • Omni Jacksonville Hotel Hotel
  • Omni Jacksonville Hotel Jacksonville
  • Omni Jacksonville Hotel Hotel Jacksonville

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Free Internet Offer

Book a stay in a rate plan displaying the “Free WiFi (per day)” green tag now – August 16, 2020 for travel now – August 16, 2020 and receive free WiFi Internet access (USD 9.95 value).


Must book this rate plan to receive benefits. Full details at check-in. Offer subject to availability. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

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Most Popular

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.