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Marriott Jacksonville Downtown

4.0 star property
4-star hotel near Times-Union Center for the Performing Arts

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Photo gallery for Marriott Jacksonville Downtown

Serves lunch and dinner
Creator video - submitted by Chris Grady
Outdoor pool, open 7:00 AM to 9:00 PM, sun loungers
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
245 Water St, Jacksonville, FL, 32202
  • Place, Times-Union Center for the Performing Arts
    ‪1 min walk‬
  • Place, Florida Theatre
    ‪7 min walk‬
  • Place, Prime F. Osborn III Convention Center
    ‪12 min walk‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, City View, Corner

  • Sleeps 2
  • Free WiFi

View all photos for Room, 1 King Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

  • Sleeps 2
  • Free WiFi

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • Sleeps 4
  • Free WiFi

View all photos for Club Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 1 King Bed

  • 362 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, City View, Corner

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, City View, Corner

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 450 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(16 reviews)
  • 362 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View

8.4 out of 10
Very good
(11 reviews)
  • River view
  • 362 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(48 reviews)
  • City view
  • 362 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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Exterior

Hyatt Regency Jacksonville

Downtown Jacksonville
  • Pool
  • Pet friendly
  • Free WiFi
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4.5 out of 5, Wonderful, 1,624 reviews
$168 nightly
The price is $190
Jun 7 - Jun 8
Total with taxes and fees
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About the neighborhood

Jacksonville

Heart of Jacksonville.You'll be steps from Times-Union Center for the Performing Arts and within a 10-minute walk of Museum of Contemporary Art Jacksonville with a stay at this Downtown Jacksonville hotel. Florida Theatre is 0.6 mi (1 km) away.

What's nearby

  • Jacksonville Symphony Orchestra - 1 min walk - 0.0 miles
  • Times-Union Center for the Performing Arts - 1 min walk - 0.1 miles
  • Florida Theatre - 7 min walk - 0.4 miles
  • Museum of Contemporary Art Jacksonville - 8 min walk - 0.4 miles
  • Prime F. Osborn III Convention Center - 12 min walk - 0.7 miles

Getting around

  • Jacksonville Central Station - 3 min walk
  • Jacksonville Station - 15 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 26 min drive

Restaurants

  • ‪Pour Taproom - ‬7 min walk
  • ‪Confetti's - ‬4 min walk
  • ‪Robert E. Jacoby Symphony Hall - ‬1 min walk
  • ‪The Court Urban Food Park - ‬3 min walk
  • ‪Urban Grind Coffee Company - ‬6 min walk

About this property

Marriott Jacksonville Downtown

4-star hotel near Times-Union Center for the Performing Arts
Marriott Jacksonville Downtown offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and 9 meeting rooms. Event space at this hotel measures 12972 square feet (1205 square meters) and includes a conference center. The business-friendly Marriott Jacksonville Downtown also features multilingual staff, a garden, and concierge services. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 12 levels
  • 12972 sq ft of conference space
  • 1205 sq m of conference space
  • Built in 1987
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Marriott Jacksonville Downtown offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies.

Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. This Jacksonville hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Similar properties

Exterior
Hyatt Regency Jacksonville
Downtown Jacksonville
  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,624 reviews
$168 nightly
The price is $190
Jun 7 - Jun 8
Total with taxes and fees
Hyatt Regency Jacksonville

Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 36 per night; includes in/out privileges)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Grab bar near toilet
  • Pool access ramp on site
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 42-inch LCD TV with premium digital channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 75 lbs per pet
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Hotel Omni Jacksonville
Jacksonville Omni
Jacksonville Omni Hotel
Omni Hotel Jacksonville
Omni Jacksonville
Omni Jacksonville Hotel

Frequently asked questions

How close is Marriott Jacksonville Downtown to the airport?

Marriott Jacksonville Downtown is 18.7 mi (26-min drive) away from the Jacksonville, FL (CRG-Jacksonville Executive at Craig) airport, the closest popular airport to the property.

How much does it cost to stay at Marriott Jacksonville Downtown?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at Marriott Jacksonville Downtown on Jun 12, 2026 start from $167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Marriott Jacksonville Downtown have an airport shuttle?

Airport shuttle services are not available at Marriott Jacksonville Downtown.

How close is Marriott Jacksonville Downtown to the beach?

This hotel is 6.4 mi (21-min drive) from Kurzius Beach.

Does Marriott Jacksonville Downtown offer free breakfast?

Free breakfast isn’t provided at Marriott Jacksonville Downtown, but full breakfast is offered for a fee of between USD 15 and 25 per person. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at Marriott Jacksonville Downtown?

No, there is no casino at this hotel, but bestbet Orange Park (20-min drive) is nearby.

What time is check-in at Marriott Jacksonville Downtown?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

Is there free parking at Marriott Jacksonville Downtown?

Free parking is not available at this hotel. Valet parking is available for USD 36 per night.

Does Marriott Jacksonville Downtown have a pool?

Marriott Jacksonville Downtown features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 9:00 PM.

Does Marriott Jacksonville Downtown have a restaurant?

Marriott Jacksonville Downtown is home to JBar, which features American cuisine.

Does Marriott Jacksonville Downtown have a spa?

There are no spa services available at this hotel.

How close is Marriott Jacksonville Downtown to downtown Jacksonville?

Marriott Jacksonville Downtown is 0.6 mi away from Jacksonville.

Marriott Jacksonville Downtown Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 580 out of 1003 reviews
Rating 8 - Good. 180 out of 1003 reviews
Rating 6 - Okay. 117 out of 1003 reviews
Rating 4 - Poor. 59 out of 1003 reviews
Rating 2 - Terrible. 67 out of 1003 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Paul, Gulf Breeze

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly. Location was amazing
Stayed 2 nights in Mar 2026

4/10 Poor

Petra

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I found the experience to be quite disappointing. While the room itself was decent, several issues overshadowed my experience. First, the night staff exhibited a shocking level of unprofessionalism. Upon check-in, I was greeted by a staff member with her feet up on the counter, which set a poor tone right from the start. The room was advertised as having a river view, but instead, I was faced with a view of the building next door. The hotel's amenities were also lacking. I was surprised to find that the coffee shop in the lobby closes at 11 am. Entering the lobby was another negative experience; the smell was offensive and unwelcoming. The elevators were filthy and appeared to have never been cleaned, and to make matters worse, a strong, nauseating perfume was constantly sprayed inside, making it an uncomfortable ride. Overall, this hotel felt grungy and dated. Given the combination of unprofessional staff, cleanliness issues, and unpleasant odors, I would not consider staying here again.
Stayed 3 nights in Feb 2026

10/10 Excellent

Karl

Room was nicely kept and has been updated
Stayed 1 night in Feb 2026

10/10 Excellent

Jennifer, McCalla

Stayed 1 night in Feb 2026

8/10 Good

Isaac

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean and the staff was outstanding.
Stayed 2 nights in Feb 2026

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
For the price I got on Expedia it was a great value. Nice hotel, close to the football and other stadiums.
Stayed 4 nights in Feb 2026

2/10 Terrible

Michele, Gainesville

Stayed 1 night in Feb 2026

8/10 Good

Jessica

Stayed 1 night in Feb 2026

10/10 Excellent

Samuel

Stayed 1 night in Feb 2026

6/10 Okay

Joshua

Stayed 2 nights in Feb 2026

10/10 Excellent

Tre

Stayed 1 night in Feb 2026

10/10 Excellent

Darren

Stayed 1 night in Feb 2026

6/10 Okay

Karin, Cairo

Traveled with partner
Shower didn’t drain well. The plug ins on the bathroom side of the bed didn’t work. I was charged for valet parking which I didn’t use but did have them fix when I checked out.
Stayed 1 night in Feb 2026

10/10 Excellent

Lydia

Stayed 1 night in Feb 2026

10/10 Excellent

Sharon

Hotel is very clean. Stsff at front desk was very friendly and helpfull.
Stayed 1 night in Feb 2026

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, amenities
Property, staff, valet all amazing! Hats off to all!
Stayed 1 night in Feb 2026

10/10 Excellent

Lahaney

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Isaiah in the front desk was truly amazing. A great host.
Stayed 1 night in Feb 2026

10/10 Excellent

John

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing
Stayed 1 night in Feb 2026

10/10 Excellent

Mike

Stayed 2 nights in Jan 2026

10/10 Excellent

Sonserah

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location. The room was clean and well kept. Staff was super friendly
Stayed 1 night in Jan 2026

10/10 Excellent

Latanya

Stayed 1 night in Jan 2026

8/10 Good

Lacy

Stayed 1 night in Jan 2026

6/10 Okay

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities
Staff was extremely cordial and restaurant food was excellent. Our room had a few issues including: the bed felt like it needed to be replaced, was lumpy and felt like there were ‘ruts’ from use; the toilet seat was broken; the TV was frustrating as the remote control had at least a 5 second delay after pressing a button; the only streaming service available was Netflix; the TV image flickered often.
Stayed 1 night in Jan 2026

6/10 Okay

Daniela

Traveled with partner
Liked: Cleanliness
The staff was amazing! the Front Desk and the valet team were really nice. Honestly the food was not good, we were expecting something way better being a 4 stars hotel. The bed and pillows were not comfortable, I asked for 2 extra pillows because I’m pregnant but it didn’t help, pillows were super flat.
Stayed 1 night in Jan 2026

10/10 Excellent

Lisa

Traveled with group
Liked: Cleanliness, staff & service, amenities
great room, great hotel
Stayed 1 night in Dec 2025

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