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4.1 out of 5

"Nice stay at a 4.5 star hotel. I would recommend the Omni hotel to anyone who is looking for a nice room and great service. " More

By a verified traveler on Thu 22 Jul 2021

Hotel Description

3.5-star hotel near Times-Union Center for the Performing Arts

Heart of Jacksonville

You'll be steps from Times-Union Center for the Performing Arts and within a 10-minute walk of Florida Theatre with a stay at this Downtown Jacksonville hotel.

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. There's a 24-hour fitness center on site, and a 24-hour front desk and a coffee shop are also provided.

Comfy beds, WiFi

The 354 guestrooms feature comforts like pillowtop beds and premium bedding, while sitting areas and coffee/tea makers offer the conveniences of home. LCD TVs come with digital channels, and other amenities include WiFi and room service.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$84* Per night/room Oct 13 - Oct 14

Standard Double Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Jacksonville River City Downtown Hotel ratings based on 43 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Jacksonville River City Downtown Hotel

Everyone (22) Couples (3) Family (11)
5 out of 5
Nice stay at a 4.5 star hotel. I would recommend the Omni hotel to anyone who is looking for a nice room and great service.

Posted by on Jul 22, 2021

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Comment from Hotel Management

Jul 23, 2021 by General Manager

Fantastic accommodations and world-class service are what we're all about at Omni Jacksonville Hotel, so we're thrilled you agree! Come back and see us again soon! Sincerely, Vinnie Bucci, General Manager

3 out of 5

Posted by on May 14, 2021

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4 out of 5
Staffing was limited for checking. Valet attendants were very quick and mannerable. The hotel and room were immaculate. We did have an emergency at 4in the morning where the 8th and 9th floor were asked to evacuate but no one confirmed anything after the fire trucks left. We waited to be told what was happening or if we were allowed back in. Other than that. Great stay!

Posted by on May 14, 2021

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Comment from Hotel Management

May 14, 2021 by Vinnie B ~ GM

Thank you for your review regarding your stay. I truly appreciate your feedback and kind comments about the hotel, and apologize for the miscommunication during the fire alarm incident. I hope this does not deter you from visiting us again in the future; we look forward to serving you again!

5 out of 5
Grand old hotel

Posted by on May 3, 2021

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Comment from Hotel Management

May 4, 2021 by Vinnie B ~ GM

Thank you for your review and kind words. We appreciate you and look forward to your next visit.

3 out of 5
I stayed at the Omni because I had expectations, when my room was not serviced it was a disappointment.

Posted by on Apr 19, 2021

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Comment from Hotel Management

Apr 19, 2021 by Guest Services

Hello, We are sorry to hear that you were disappointed, Room service is on a modified schedule due to Covid restrictions . Details are shared upon check in

5 out of 5
Great location, great staff, dining options closed early but overall great stay

Posted by on Mar 9, 2021

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Comment from Hotel Management

Mar 13, 2021 by Robert

Thank you so much for the positive feedback. I will share it with the entire team. We are so happy that you decided to stay with us. Thank You!

5 out of 5

Posted by on Feb 16, 2021

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Comment from Hotel Management

Mar 12, 2021 by Robert

Thank you so much for your positive feedback. I will share with the entire team. We hope to see you back soon.

5 out of 5
This is a nice hotel. I’d stay there again. Reasonably priced

Posted by , from Chicago on Dec 14, 2020

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Comment from Hotel Management

Dec 15, 2020 by Paul S ~ General Manager

Thank you for your kind words! We hope you will be back soon!

5 out of 5

Posted by on Sep 7, 2020

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Comment from Hotel Management

Sep 8, 2020 by Paul S ~ General Manager

Thank you! We look forward to your next stay with us!

5 out of 5
It was a great stay and willing to stay anytime I love it

Posted by , from Statesboro ga on Jun 24, 2020

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Comment from Hotel Management

Jun 26, 2020 by The Omni Jacksonville

Thank you for your valued feedback! We are happy you enjoyed your stay and hope to see you in the future! Best Wishes,

About the Jacksonville River City Downtown Hotel

Location 245 Water St, Jacksonville, FL 32202

Property Features

Jacksonville River City Downtown Hotel offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 14000 square feet (1301 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Jacksonville River City Downtown Hotel. For a fee, parking is available. This 3.5-star Jacksonville hotel is smoke free.

  • 1 building
  • 354 guestrooms or units
  • 16 levels
  • 14000 sq ft of conference space
  • 1301 sq m of conference space
  • Built in 1987
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Jacksonville River City Downtown Hotel offers 354 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Pillowtop beds feature down comforters and premium bedding. 42-inch LCD televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

JBar - This bar specializes in American cuisine and serves lunch and dinner. Happy hour is offered.

Juliettes Bistro - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Boat tours nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Ziplining nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per night.

Pet Policy

  • Pets: USD 150.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Weight limit: 25 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 14.00 per night
  • Valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 150.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Omni Jacksonville
  • Jacksonville Omni
  • Jacksonville Omni Hotel
  • Omni Hotel Jacksonville
  • Omni Jacksonville
  • Omni Jacksonville Hotel
  • Jacksonville River City
  • Omni Jacksonville Hotel
  • Jacksonville River City Downtown Hotel Hotel
  • Jacksonville River City Downtown Hotel Jacksonville
  • Jacksonville River City Downtown Hotel Hotel Jacksonville

You should know

  • Pool access available from 7:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.