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The Reach Key West, Curio Collection by Hilton

4-star property
1435 Simonton Street, Key West, FL 1-855-201-7819
3.3 out of 5
See all 9 travelocity Reviews

"We Had so much fun in Key West! We stayed from 8/5/21-8/9/21 The Reach Hotel was great, the room was clean, well equipped with the essentials, and som ... " More

By a verified traveler on Tue 10 Aug 2021

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Hotel Description

4-star beachfront hotel near Smathers Beach

On the beach

A stay at this Old Town Key West hotel places you steps from South Beach and a 5-minute walk from Duval Street. Higgs Beach and Ernest Hemingway Home and Museum are also within half a mile (1 km).

Private beach, dining

This romantic hotel features a private beach, a full-service spa, and a restaurant. Families will appreciate the onsite laundry facilities and supervised childcare. Enjoy the outdoor pool and perks like free WiFi.

Soaking tubs

The 150 individually decorated guestrooms offer room service and espresso makers. Flat-screen TVs come with cable channels, and other amenities include deep soaking bathtubs and refrigerators.

Room, 1 King Bed, Accessible (Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$385* Per night/room Oct 24 - Oct 25

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premium Room, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Studio, 1 King Bed, Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Accessible (Roll-In Shower)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Reach Key West, Curio Collection by Hilton ratings based on 9 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for The Reach Key West, Curio Collection by Hilton

Everyone (1) Couples (5) Family (1)
1 out of 5
At this price point of $603 a night, expectations were higher than delivered. Food at restaurants - poor Room - Horrible Staff- Not willing to accommodate I’ve traveled the world and this hotel wasn’t worth over $150 a night. Hallways cement even dirty, everything about the property disappointing!

Posted by on Oct 3, 2021

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Comment from Hotel Management

Oct 3, 2021 by Maureen Holden

Thank you or taking time to provide this feedback. We regret that your visit did not seem to meet your expectations.

5 out of 5
We Had so much fun in Key West! We stayed from 8/5/21-8/9/21 The Reach Hotel was great, the room was clean, well equipped with the essentials, and some extras. We only used the pool once and that was late in the evening, but they have clean towels left out. we spent our days at the private beach attached to the hotel. The staff was attentive, and friendly. During our stay we had no problem getting beach chairs and umbrellas on any of the days we were there. the covered dock was beautiful and had a great cross breeze. the beach did have quite a bit of sea weed and could have been cleaned up, but that could just have been time of year with currents and such, It didn't really affect us, but it would have been nice if the sand was cleaner. we only ate at the on site restaurant once. the food we got was good we split a salad with grilled shrimp (shrimp was cooked perfect) and the fried chicken sandwich, the sandwich was great. we enjoyed quite a few drinks... too many to list in fact, and they were all good. we would and most likely will stay there again.

Posted by on Aug 10, 2021

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Comment from Hotel Management

Aug 11, 2021 by Maureen Holden

Thank you for taking time to provide this rating and feedback. You seem to have enjoyed Key West and The Reach the way we hope everyone does. You are correct about the seasonality of the sargassum on the beach - it usually goes from mid-May to the the first part of September. We appreciate that you understood it was in the hands of Mother Nature. We hope to welcome you again.

4 out of 5
El hotel está nice El valet parking horrible la espera para recoger el auto

Posted by on Jul 25, 2021

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Comment from Hotel Management

Jul 26, 2021 by Maureen Holden

Thank you for taking time time to provide this feedback. We hope to welcome you again.

2 out of 5
First of all, our reservation was made through Travelocity and we did not get the upgraded suite purchased through them. Typical "bait and switch". The "first" room you gave us had non working A/C because the filter was terribly filthy and that caused the unit to freeze up. We had to move to another floor and had to have that A/C filter changed, too. It was also filthy. Your maintenance man said that filters are changed every THREE months. That's ridiculous. (Ask anyone in the A/C business) The third room we were moved to happened because your elevator broke and we had to walk three flights of stairs for two days until you could move us. You offered no upgraded room when we first arrived and then all the hassle of having to move twice resulted in no room discount, or a free meal, or a future discounted deal.

Posted by on May 11, 2021

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Comment from Hotel Management

May 11, 2021 by Maureen Holden

Thank you for this feedback. We regret any inconvenience you experienced.

3 out of 5
Nothing that we necessarily didn’t like however for the price of the place, it’s just a hotel, not a resort. For how much it cost per night something should have been included, water or breakfast. Everyone we were there with paid a different price per night and we all had the exact same rooms and experience. The shower in our room had no water pressure. Some of our friends rooms AC broke daily. We ordered drinks that aren’t cheap at the bar, all the same drink all made different. We paid in 1 night there what others paid for the whole weekend which I think is ridiculous. Especially for a wedding, there should have been some kind of deal we all pay the same price. I wouldn’t recommend anyone staying there, you don’t get what you pay for. Yes it’s near the beach but friends who stayed at other hotels were allowed in the resort to hang out with us, so there really no reason to stay there when you can stay other places that are cheaper, offer drink chips, free water, free breakfast and discounts on dinners and use the “resort” to go to the pool or beach.

Posted by on May 4, 2021

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Comment from Hotel Management

May 4, 2021 by Maureen Holden

Thank you for taking time to provide this feedback. We appreciate that you recognized the courtesy we extended when allowing your friends to join you on our private beach. We certainly regret any inconvenience you may have experienced.

5 out of 5
I Loved the view of the Ocean. It was Perfect! We parked off site due to the $35.0 a day charge for parking at the resort.

Posted by on Apr 18, 2021

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Comment from Hotel Management

Apr 19, 2021 by Maureen Holden

Thank you for taking time to provide this feedback. We are so pleased that you enjoyed your recent visit.

5 out of 5
Everything was wonderful. Perfect all around. Thank You

Posted by on Mar 29, 2021

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Comment from Hotel Management

Mar 29, 2021 by Maureen Holden

Thank you for taking time to provide this rating and feedback. The entire team is so pleased that you enjoyed your visit. Thank you for choosing us and we hope to welcome you again for another perfect stay.

4 out of 5

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 8, 2021 by Maureen Holden

Thank you for taking time to provide this rating. We hope to welcome you again.

1 out of 5
Staff was horrible, specifically the lady with black/brown curly hair at the front desk. Only nice person there was the manager. Insane fees added once you get there, mandatory valet takes 30 minutes to get your car.. making us late to several things. Hotel smelled like a sewer the entire time. Very loud construction outside our window of them fixing the concrete. Will not come back again.

Posted by , from Dallas TX on Aug 31, 2020

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Comment from Hotel Management

Aug 31, 2020 by Maureen Holden

Clara, we regret that your recent visit did not seem to meet your expectations.

About the The Reach Key West, Curio Collection by Hilton

Location 1435 Simonton Street, Key West, FL 33040

Property Features

Step outside to unwind on the sand beach. At The Reach Key West, Curio Collection by Hilton, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like scuba diving and sailing. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers an outdoor pool, a fitness center, and a garden. You'll have access to the outdoor pool at a partner property. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Key West hotel.

  • 1 building
  • 150 guestrooms or units
  • 5 levels
  • 4344 sq ft of conference space
  • 404 sq m of conference space
  • Built in 1970
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Parking: Valet parking available for a surcharge

Room Amenities

The Reach Key West, Curio Collection by Hilton offers 150 accommodations with laptop-compatible safes and espresso makers. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium cable channels. Bathrooms include bathtubs or showers with deep soaking bathtubs, bathrobes, designer toiletries, and complimentary toiletries. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.

Four Marlins - This restaurant specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a private beach, an outdoor pool, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Water skiing nearby
  • Golfing nearby
  • Snorkeling nearby
  • Parasailing nearby
  • Surfing/boogie boarding nearby
  • Kayaking on site
  • Skydiving nearby
  • Windsurfing nearby
  • Rowing or canoeing on site
  • Sailing on site
  • Boat tours on site
  • Scooter/moped rentals on site
  • Bicycle rentals on site
  • Scuba diving on site
  • Personal motorized watercraft on site
  • Scuba diving nearby

Spa Services

Spa al Mare' has 5 treatment rooms and outdoor treatment areas. Services include deep-tissue massages and hot stone massages.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Hot stone massage
  • Deep tissue massage
  • Number of treatment rooms 5
  • Outdoor treatment areas
  • Minimum age to access spa is 18
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 4 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75.00 per accommodation, per night
  • Only dogs are allowed
  • Weight limit: 25 lbs
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is sealed after cleaning
  • Masks are not compulsory at the property
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 45.00 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa access
  • Beach access
  • Beach loungers
  • Beach towels
  • Health club access
  • Fitness center access
  • Partner property pool access
  • Nearby fitness center access
  • Business center/computer access
  • Internet access
  • Newspaper
  • Phone calls
  • Faxes
  • In-room safe
  • In-room coffee
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 35 per person (approximately)
  • Valet parking fee: USD 35 per day (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reach Waldorf Astoria
  • The Reach, a Waldorf Astoria Hotel Key West
  • Reach Resort Key West
  • Waldorf Astoria Key West
  • The Reach Resort Curio Collection by Hilton
  • The Reach Key West Curio Collection by Hilton
  • The Reach Key West, Curio Collection by Hilton Hotel
  • The Reach Key West, Curio Collection by Hilton Key West
  • The Reach Key West, Curio Collection by Hilton Hotel Key West

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.