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"Was told I could upgrade my room for what I thought was a $15 charge, but was charged $50. I was sure to ask twice and I either heard wrong or was mis ... " More

By a verified traveler on Mon 26 Jun 2017

Hotel Description

4-star hotel near Jacksonville Landing

City center stay

At this Downtown Jacksonville hotel, you'll be within a 5-minute walk of Jacksonville Landing and Florida Theatre. Also, Times-Union Center for the Performing Arts is within half a mile (1 km) and Baseball Grounds of Jacksonville is within 2 miles (3 km).

Multiple dining options

This smoke-free hotel includes 3 restaurants, an outdoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Unwind with a drink at the poolside bar and enjoy perks like a free area shuttle.

Free Internet, iPod docks

The 951 guestrooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and iPod docks. 24-hour room service, premium bedding, and coffee/tea makers are also available.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$96 per night

Room, 2 Queen Beds, Accessible (Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Club Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Regency Jacksonville ratings based on 45 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hyatt Regency Jacksonville

Everyone (17) Couples (1) Family (1)
5 out of 5
It pretty and very clean. Very friendly staff and the hotel bar had resonible prices. Will stay again. Only somewhat down side construction started at 7 am right outside our window. I just rolled over an went back to sleep. Progress.😉

Posted by on May 17, 2019

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Comment from Hotel Management

May 18, 2019 by Candace

Thank you for staying with us at Hyatt Regency Jacksonville Riverfront!

5 out of 5
The room was spacious, the bed and pillows were comfortable and it was impeccably clean. Great view of the river and close to the business district.

Posted by on May 8, 2019

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Comment from Hotel Management

May 11, 2019 by Candace

Thank you for staying with us at Hyatt Regency Jacksonville!

3 out of 5
I didn’t like being woken up at 6:57 by jackhammers demolishing the old courthouse and the whole reason I spent the extra money on the room was the picture of the room showed a sliding glass door with a small balcony, but there wasn’t one.

Posted by on Apr 20, 2019

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Comment from Hotel Management

Apr 20, 2019 by Candace

Thank you for your feedback. We appreciate you taking your time to write us. I am sorry you did not feel safe in the area, we appreciate your honesty and will pass it along with our team. We hope all other aspects of your stay were enjoyable.

5 out of 5

Posted by on Feb 25, 2019

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5 out of 5

Posted by on Feb 19, 2019

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4 out of 5
Nice hotel on the river. There’s a waterfront construction project in progress, so the view of two cranes is not ideal. There will be noise, too.

Posted by on Dec 22, 2018

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4 out of 5

Posted by on Dec 13, 2018

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5 out of 5
Everything was nice as expected. Would stay here again.

Posted by , from Pearland, TX on Nov 26, 2018

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5 out of 5
Thank you so much for a wonderful stay! We will be returning. Every staff member was such a pleasure to deal with—from the valet to front desk, security, and housekeeping. Breakfast buffet was awesome!!!

Posted by , from Orlando, FL on Nov 24, 2018

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5 out of 5
Nice hotel and staff, close to the Landing and Beach, did not have to go far for entertainment.

Posted by , from Atlanta, GA on Oct 1, 2018

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About the Hyatt Regency Jacksonville

Location 225 E Coastline Dr, Jacksonville, FL 32202

Property Features

Hyatt Regency Jacksonville offers its guests an outdoor pool and a 24-hour fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 116000 square feet (10777 square meters) and includes conference space. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Hyatt Regency Jacksonville. A free area shuttle within 3 mi is available. Parking is available for a fee. This 4-star Jacksonville hotel is smoke free.

  • 951 guestrooms or units
  • 19 levels
  • 3 dining venues
  • 116000 sq ft of conference space
  • 10777 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Jacksonville, FL (JAX-Jacksonville Intl.) (24.3 km / 15.1 mi)
  • Train station: Jacksonville Station (9 km / 5.6 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency Jacksonville offers 951 air-conditioned accommodations with iPod docking stations and safes. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • IPod dock
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Market - This coffee shop specializes in American cuisine and serves breakfast, lunch, and light fare. Open 24 hours.

SHOR Seafood Grill - This restaurant specializes in seafood and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Tavern - This lobby lounge serves lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at 2:00 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 100 per accommodation (varies based on length of stay)
  • Maximum 2 per room (weight limit: 50 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 21.95 for adults and USD 10.95 for children (approximately)
  • Self parking fee: USD 20 per day (in/out privileges)
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Pet fee: USD 100 per accommodation (varies based on length of stay)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Jacksonville
  • Hyatt Jacksonville Regency
  • Hyatt Regency Hotel Jacksonville
  • Hyatt Regency Jacksonville
  • Jacksonville Hyatt
  • Jacksonville Hyatt Regency
  • Jacksonville Regency
  • Regency Hyatt
  • Regency Jacksonville
  • Hyatt Jacksonville Riverfront
  • Hyatt Regency Jacksonville Riverfront Hotel Jacksonville
  • Hyatt Regency Jacksonville Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQIA) guests.