Skip to main content
Beginning of main content

Enter dates to see availability

4.1 out of 5

"Clean and Modern. Friendly Staff. Lots of restaurants nearby....".....".................. " More

By a verified traveler on Thu 26 Nov 2020

Hotel Description

Jacksonville hotel in Southside area

Close to airport

With a stay at this Southside hotel, you'll be within half a mile (1 km) of St. Johns Town Center and 2 miles (3 km) of Morocco Shrine Center. Also, University of North Florida is within 2 miles (3 km) and Florida State College - South Campus is within 6 miles (10 km).

Business services

This hotel doesn't skimp on freebies - guests receive free WiFi and free self parking. Traveling on business? Take advantage of the 24-hour business center and free Internet in public areas. There's a 24-hour fitness center on site, and a 24-hour front desk and a snack bar/deli are also provided.

Free Internet, LCD TVs

The 98 guestrooms offer free WiFi and free wired Internet, LCD TVs with cable channels, and refrigerators. Other amenities include premium bedding, free weekday newspapers, and free local calls.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$120* Per night/room Oct 3 - Oct 4

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Bathtub (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Tru By Hilton Jacksonville St Johns Town Center ratings based on 9 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Tru By Hilton Jacksonville St Johns Town Center

Everyone (5) Couples (1) Family (1)
5 out of 5

Posted by on Jun 13, 2021

Was this review helpful to you?
4 out of 5
Clean and Modern. Friendly Staff. Lots of restaurants nearby...."....."..................

Posted by on Nov 26, 2020

Was this review helpful to you?
Comment from Hotel Management

Dec 5, 2020 by AGM

Thanks for staying with us at the Tru by Hilton Jacksonville St. Johns Town Center. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay.Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon! With Tru Spirit

1 out of 5

Posted by on Jun 25, 2020

Was this review helpful to you?
Comment from Hotel Management

Jun 26, 2020 by AGM

Thank you for your recent stay at Tru by Hilton Jacksonville St. Johns Town Center and for being one of the first to stay at our new hotel. Being a new brand, we’re constantly looking for guest feedback on how we can improve on your stay, and we appreciate you taking the time to give us your thoughts. We’re sorry to hear we didn’t meet your expectations. Please know that your feedback is important to us to help guide decisions that are made to improve our hotel. Again, thank you for taking the time to help us make Tru by Hilton “Uniquely Tru,” and if I can be of any further assistance please let me know. I look forward to seeing you again soon. With Tru Spirit,

5 out of 5
The hotel is minimalistic yet has everything you need. The breakfast was delicious. The staff was very helpful. The location is perfect for shopping. We spent the morning at IKEA, then the shopping center ate lunch, went to room took a nap, and shopped till late. Great place to stay.

Posted by on Nov 25, 2019

Was this review helpful to you?
Comment from Hotel Management

Dec 8, 2019 by AGM

Thanks for staying with us at the Tru by Hilton Jacksonville St. Johns Town Center. We created this brand with guests like you in mind, so we love to hear that you enjoyed your stay. Again, we’re glad to hear you enjoyed your stay, and we can’t wait to host you again soon! With Tru Spirit

5 out of 5

Posted by on Aug 7, 2019

Was this review helpful to you?
2 out of 5
I could hear the couple next door having sex and the hot water in the shower didn’t work

Posted by on Jul 14, 2019

Was this review helpful to you?
5 out of 5
Very comfortable environment staff was very helpful comfortable beds. Tons of places to shop

Posted by on Jul 7, 2019

Was this review helpful to you?
5 out of 5

Posted by on Mar 31, 2019

Was this review helpful to you?
5 out of 5
Excellent!!! The location is super, you have everything around. The new concept of the hotel is great and the staff very friendly. I will use this hotel the next time that I need to go to Jacksonville.

Posted by on Feb 15, 2019

Was this review helpful to you?

About the Tru By Hilton Jacksonville St Johns Town Center

Location 4640 Tropea Way, Jacksonville, FL 32246

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

There's a snack bar/deli on site. WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. A 24-hour fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Tru By Hilton Jacksonville St Johns Town Center. Self parking is free. This Jacksonville hotel is smoke free.

  • 98 guestrooms or units
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Pool or billiards table
  • Gift shop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Tru By Hilton Jacksonville St Johns Town Center offers 98 air-conditioned accommodations with safes and complimentary weekday newspapers. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers. This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Luxury bedding
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 35 per pet, per day
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Tru Hilton Jacksonville St. Johns Town Center FL Hotel
  • Tru Hilton Jacksonville St. Johns Town Center FL
  • Tru Hilton St. Johns Town Center Hotel
  • Tru Hilton Jacksonville St. Johns Town Center
  • Tru Hilton St. Johns Town Center
  • Tru By Hilton Jacksonville St Johns Town Center Hotel
  • Tru Hilton Jacksonville St. Johns Town Center Hotel
  • Tru By Hilton Jacksonville St Johns Town Center Jacksonville
  • Hotel Tru by Hilton Jacksonville St. Johns Town Center
  • Tru by Hilton Jacksonville St. Johns Town Center Jacksonville
  • Tru by Hilton Jacksonville St. Johns Town Center FL

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
url importing http://www.travelocity.com/Jacksonville-Hotels-Tru-By-Hilton-Jacksonville-St-Johns-Town-Center.h20875355-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Jacksonville-Hotels-Tru-By-Hilton-Jacksonville-St-Johns-Town-Center.h20875355-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.travelocity.com/Jacksonville-Hotels-Tru-By-Hilton-Jacksonville-St-Johns-Town-Center.h20875355-p2.Hotel-Reviews?rm1=a2&

Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.