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4.1 out of 5

"The guy checking us in was a little rude. The restaurant was just ok but expensive. The grounds were pretty and quite but it was hot and we were t ... " More

By a verified traveler on Sat 24 Sep 2022

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Hotel Description

4-star hotel in North Jacksonville

North Jacksonville stay

Your stay at this North Jacksonville hotel places you within 6 miles (10 km) of UF Health North and UF Health Hospital North. River City Market Place and Timucuan Ecological & Historical Preserve are also within 6 miles (10 km).

Free airport shuttle

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 7 conference rooms, 24-hour business center, and free airport shuttle. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

DoubleTree by Hilton Hotel Jacksonville Airport ratings based on 37 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Jacksonville Airport

Everyone (21) Couples (4) Family (10)
1 out of 5
The hotel was very nice however our stay was a nightmare. We booked our reservation online and when we arrived there was no recorded. The front desk gentleman had to take a picture of my phone with the confirmation information. He then had to forward the email I received to his email. We were not lower to have a key to our room for almost and hour while we sat in the lobby. The computer system was down so we were told. Although there seem to be no issues checking other guest in. I feel our room should be reimbursed for the headaches we had to deal with. I will never recommend your establishment again if something isn't corrected and made right. Thank you for your help in trying to find a solution to these issues.

Posted by on Sep 25, 2022

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Comment from Hotel Management

Oct 8, 2022 by Hotelmgmt

Amiel, we would like to extend our deepest apologies that this was your experience. The issues you have described at check-in are certainly not a typical occurrence here, and we can appreciate your frustration over the inconvenience caused. Our team will be reviewing your feedback internally to see how we can better prevent these situations from occurring in the future, and we hope you will consider joining us for another stay so we can work to restore your trust.

3 out of 5
The guy checking us in was a little rude. The restaurant was just ok but expensive. The grounds were pretty and quite but it was hot and we were tired

Posted by on Sep 24, 2022

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Comment from Hotel Management

Oct 8, 2022 by Hotelmgmt

Thank you for taking the time to share your experience with us, Sarah. While we're glad our beautiful grounds impressed you, we're disappointed to learn that we fell short of our typical high standards for service during your stay. Providing a warm, welcoming experience is always our goal, and we will address your feedback with our reception team to make improvements. Thank you and we hope to have another opportunity to create a better stay for you soon.

4 out of 5
Only one restaurant in the area, but the food fwas good

Posted by on Aug 18, 2022

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Comment from Hotel Management

Aug 21, 2022 by Hotelmgmt

Kevin, we're so glad you had a chance to experience our delicious on-site dining at Frequency Restaurant! It was a pleasure hosting you here at DoubleTree by Hilton Hotel Jacksonville Airport and we hope to see you again soon for another great stay.

1 out of 5

Posted by , from MUNCIE on Jun 29, 2022

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4 out of 5

Posted by on Jun 28, 2022

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Comment from Hotel Management

Jun 29, 2022 by Hotelmgmt

Thank you for taking the time to rate your stay, Joseph. We are delighted to know you enjoyed your overall experience at our hotel and we eagerly await your next visit.

5 out of 5
Great stay, wonderful stay.

Posted by on Jun 8, 2022

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Comment from Hotel Management

Jun 11, 2022 by Hotelmgmt

How wonderful, Leslie, to hear that your time with us exceeded expectations! Thank you for rating us five stars. We hope you’ll visit us again soon at the DoubleTree by Hilton Hotel Jacksonville Airport!

5 out of 5

Posted by on May 1, 2022

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5 out of 5

Posted by on Apr 29, 2022

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3 out of 5

Posted by , from Great Lakes on Apr 4, 2022

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5 out of 5
Hotel was beautiful and very clean. Beautiful pool area. Very convenient to the airport. Shuttle service was great. Everyone at hotel friendly and helpful.

Posted by , from STORRS on Mar 29, 2022

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Comment from Hotel Management

Mar 31, 2022 by Hotelmgmt

Samantha, we loved welcoming you to DoubleTree by Hilton Hotel Jacksonville Airport and are elated to see that your lasting impressions of us are so high! Thank you so much for sharing your kind words about our beautiful property, sparkling clean spaces, and warm, accommodating service. Knowing that we provided everything you desired for a five-star stay means the world to us! Please, hurry back soon!

About the DoubleTree by Hilton Hotel Jacksonville Airport

Location 2101 Dixie Clipper Dr, Jacksonville, FL 32218

Property Features

DoubleTree by Hilton Hotel Jacksonville Airport offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. There are 7 meeting rooms available. The business-friendly DoubleTree by Hilton Hotel Jacksonville Airport also features multilingual staff, concierge services, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. This 4-star Jacksonville hotel is smoke free.

  • 202 guestrooms or units
  • 6 levels
  • Built in 1977
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Jacksonville Airport offers 202 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:00 AM to 10:00 AM.

Frequency Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Frequency Lounge - This bar serves dinner and light fare. Guests can enjoy drinks at the bar. Open daily.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Credit card pre-authorization
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 17.95 per person (approximately)
  • Self parking fee: USD 8.00 per night (in/out privileges)
  • Extended parking fee: USD 8 per night
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Jacksonville Airport
  • DoubleTree by Hilton Hotel Jacksonville Airport Hotel
  • DoubleTree by Hilton Hotel Jacksonville Airport Jacksonville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions