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4.3 out of 5

"Loved the airport shuttle. Also enjoyed the grounds with water features and fire pit. " More

By a verified traveler on Fri 26 Nov 2021

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Hotel Description

4-star hotel near River City Market Place

Near the airport

Your stay at this Northside hotel places you within 3 miles (5 km) of River City Market Place and UF Health North. Also, UF Health Hospital North is within 3 miles (5 km) and Oceanway Community Center is within 6 miles (10 km).

Renovated in 2015

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. There's a 24-hour gym on site, and laundry facilities and concierge services are also offered.

Free WiFi, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 201 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Other amenities include pillowtop beds, hair dryers, and laptop-compatible safes.

Room, 1 King Bed, Accessible, Roll in Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max
$101* Per night/room Dec 12 - Dec 13

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed , Hearing Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King , Accessible, Roll in Shower

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Hearing Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Jacksonville Airport ratings based on 24 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Jacksonville Airport

Everyone (13) Couples (2) Family (8)
5 out of 5
Loved the airport shuttle. Also enjoyed the grounds with water features and fire pit.

Posted by , from Shawnee on Nov 26, 2021

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Comment from Hotel Management

Nov 30, 2021 by HotelMgmt

Eileen, it was a pleasure to ease your travels with our convenient shuttle service and lovely setting here at DoubleTree Jacksonville Airport Hotel! Thank you for gifting us with your top score, and we hope to serve as your preferred property whenever you visit our area.

5 out of 5
Most convenient to airport. Needs more staff.

Posted by , from East Granby on Sep 7, 2021

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Comment from Hotel Management

Sep 9, 2021 by Hotelmgmt

Thank you for your feedback, John. It was our pleasure to welcome you and because we are continuously improving, we trust that we can win you over completely the next time you visit us at DoubleTree Jacksonville Airport Hotel!

5 out of 5
No microwave in room everything else was great

Posted by on Aug 1, 2021

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Comment from Hotel Management

Sep 21, 2021 by Hotelmgmt

Thank you for letting us know you enjoyed an outstanding stay at DoubleTree Jacksonville Airport Hotel, Latasha! We're grateful for your helpful feedback on how our in-room amenities could be enhanced, and it would be our pleasure to welcome you back again anytime.

5 out of 5

Posted by on May 17, 2021

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4 out of 5
Nice room and comfy bed.

Posted by on Apr 25, 2021

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2 out of 5
The property was older and the entrance was in the back which was a little bit unnerving felt unsafe

Posted by on Oct 18, 2020

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5 out of 5
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Posted by on Jul 14, 2020

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5 out of 5

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 26, 2020 by HotelMgmt

Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

1 out of 5
The hotel is extremely dated. My second night there i was kept up until 2am with multiple calls complaining to the front desk. They finally called the police at 2am which was way too long.

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 16, 2020 by HotelMgmt

Your feedback is disheartening as it doesn't reflect the peaceful guest experience we aim to provide. We assure you that while this disruption was unfortunate, it was also highly unusual for us. Going forward, we're confident any future stay will be more restful and relaxing. We hope you'll give us a chance to make a better impression the next time you're in town. You won't be disappointed.

3 out of 5
The building smelled like raw sewage The bed mattress will worn out

Posted by on Jan 10, 2020

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Comment from Hotel Management

Jan 13, 2020 by HotelMgmt

We're concerned and disheartened by your review. It's apparent your stay fell short of the outstanding experience we would have hoped for you. Our management team has received your feedback and will use it to better accommodate our guests going forward. Should you book with us again someday, we're confident you'll enjoy your visit. It's our pleasure to welcome you anytime.

About the DoubleTree by Hilton Hotel Jacksonville Airport

Location 2101 Dixie Clipper Dr, Jacksonville, FL 32218

Property Features

DoubleTree by Hilton Hotel Jacksonville Airport offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. There's an onsite 24-hour business center. The business-friendly DoubleTree by Hilton Hotel Jacksonville Airport also features multilingual staff, concierge services, and complimentary newspapers in the lobby. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel Jacksonville Airport was completed in 2015. This 4-star Jacksonville hotel is smoke free.

  • 201 guestrooms or units
  • 6 levels
  • Built in 1977
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Jacksonville Airport offers 201 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Frequency Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts debit cards, debit cards, debit cards, debit cards, and debit cards

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Credit card pre-authorization
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 17.95 per person (approximately)
  • Self parking fee: USD 5.00 per night
  • Extended parking fee: USD 10.00 per night
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Jacksonville Airport
  • DoubleTree by Hilton Hotel Jacksonville Airport Hotel
  • DoubleTree by Hilton Hotel Jacksonville Airport Jacksonville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.