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4.2 out of 5

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By a verified traveler on Tue 14 Jul 2020

Hotel Description

3.5-star hotel in Northside

Near the airport

Your stay at this Northside hotel places you within 3 miles (5 km) of River City Market Place and UF Health North. Also, UF Health Hospital North is within 3 miles (5 km) and Oceanway Community Center is within 6 miles (10 km).

Renovated in 2015

This hotel features an outdoor pool, a 24-hour fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Unwind with a drink at the bar/lounge and enjoy perks like a free area shuttle.

Free Internet, comfy beds

Featuring conveniences like refrigerators and coffee/tea makers, the 201 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, room service, and hair dryers are also available.

Room, 2 Queen Beds, Balcony or Patio

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Studio Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 King Bed, Accessible, Roll in Shower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom, 1 King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible , Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Studio Suite, 1 King , Accessible, Roll in Shower

Bed Count 1 King Bed Maximum Occupancy 4 Max

DoubleTree by Hilton Hotel Jacksonville Airport ratings based on 22 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Jacksonville Airport

Everyone (15) Family (5)
2 out of 5
The property was older and the entrance was in the back which was a little bit unnerving felt unsafe

Posted by on Oct 18, 2020

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5 out of 5
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Posted by on Jul 14, 2020

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5 out of 5

Posted by on Feb 24, 2020

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Comment from Hotel Management

Feb 26, 2020 by HotelMgmt

Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

1 out of 5
The hotel is extremely dated. My second night there i was kept up until 2am with multiple calls complaining to the front desk. They finally called the police at 2am which was way too long.

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 16, 2020 by HotelMgmt

Your feedback is disheartening as it doesn't reflect the peaceful guest experience we aim to provide. We assure you that while this disruption was unfortunate, it was also highly unusual for us. Going forward, we're confident any future stay will be more restful and relaxing. We hope you'll give us a chance to make a better impression the next time you're in town. You won't be disappointed.

3 out of 5
The building smelled like raw sewage The bed mattress will worn out

Posted by on Jan 10, 2020

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Comment from Hotel Management

Jan 13, 2020 by HotelMgmt

We're concerned and disheartened by your review. It's apparent your stay fell short of the outstanding experience we would have hoped for you. Our management team has received your feedback and will use it to better accommodate our guests going forward. Should you book with us again someday, we're confident you'll enjoy your visit. It's our pleasure to welcome you anytime.

4 out of 5
Comfortable quiet rooms. Need more help at desk in the evenings.

Posted by on Jan 4, 2020

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Comment from Hotel Management

Jan 6, 2020 by Hotelmgmt

Constructive feedback on your stay is always welcome. Thank you for this recommendation on how we can make your next visit to DoubleTree by Hilton Hotel Jacksonville Airport even more comfortable and convenient. It's reviews like yours that enable us to improve your guest experience going forward. We hope to welcome you again the next time you're in town for business or leisure!

5 out of 5

Posted by on Dec 26, 2019

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Comment from Hotel Management

Dec 26, 2019 by HotelMgmt

Earning five-stars from you has made our day, thank you! It would be a pleasure to welcome you back.

5 out of 5

Posted by on Dec 1, 2019

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Comment from Hotel Management

Dec 2, 2019 by HotelMgmt

Thank you very much for your five-star rating and hope it won’t be long before we are welcoming you back to make more memories with us!

4 out of 5

Posted by on Oct 18, 2019

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Comment from Hotel Management

Oct 18, 2019 by HotelMgmt

Your high rating made us smile and we look forward to welcoming you back through our doors should your travels return you to our area!

4 out of 5
Customer service was excellent. The staff was very friendly.

Posted by on Aug 29, 2019

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Comment from Hotel Management

Sep 18, 2019 by HotelMgmt

We’re so glad you could be our guest. Thank you for the excellent review and the compliments on our friendly and attentive service. Our team is available around the clock to ensure your stay at DoubleTree by Hilton Hotel Jacksonville Airport is enjoyable. We look forward to your next visit!

About the DoubleTree by Hilton Hotel Jacksonville Airport

Location 2101 Dixie Clipper Dr, Jacksonville, FL 32218

Property Features

DoubleTree by Hilton Hotel Jacksonville Airport offers its guests an outdoor pool and a 24-hour fitness center. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. The business-friendly DoubleTree by Hilton Hotel Jacksonville Airport also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. A roundtrip airport shuttle (available 24 hours) and an area shuttle are free. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel Jacksonville Airport was completed in 2015. Smoking is allowed in designated areas at this 3.5-star Jacksonville hotel.

  • 201 guestrooms or units
  • 6 levels
  • Built in 1977
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Jacksonville Intl. Airport (JAX) (1.8 km / 1.1 mi)
  • Property shuttles: Free airport shuttle and area shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Jacksonville Airport offers 201 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature pillowtop mattresses. 42-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Frequency Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Sailing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 17.95 per person (approximately)
  • Self parking fee: USD 5.00 per night
  • Extended parking fee: USD 5.00 per night
  • Late check-out fee: USD 50.00 (subject to availability)
  • Refrigerator fee: USD 0.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Jacksonville Airport
  • DoubleTree by Hilton Hotel Jacksonville Airport Hotel
  • DoubleTree by Hilton Hotel Jacksonville Airport Jacksonville

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.