Your stay at this Southside hotel places you within 2 miles (3 km) of St. Johns Town Center and Morocco Shrine Center. UNF Arena and University of North Florida are also within 3 miles (5 km).
Free perks
This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.
Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel ratings based on 11 Verified Reviews
Review Summary
4.1
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel
Everyone (5)Couples (2)Family (4)
5 out of 5
I will stay here again. I was impressed with everything.
Posted by Carol on Feb 24, 2022
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Comment from Hotel Management
Feb 25, 2022
by Mac Jerry
Dear Carol,
It was our sincere honor to serve you and Thank you for your FIVE-star ratings with nice comments "will stay again", this means a lot to us.
We appreciate your stay at the Holiday Inn Express & Suites, Jacksonville Town Center, and are here to welcome you back for another memorable stay in the city.
Sincerely,
Mac Jerry,
General Manager
4 out of 5
the location at the town center
Posted by Karen on Feb 4, 2022
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Comment from Hotel Management
Feb 7, 2022
by Mac Jerry
Dear Karen,
Thank you for choosing the Holiday Inn Express & Suites Jacksonville Town Center for your recent visit to Jacksonville.
We are delighted to hear that you enjoyed our commitment to service and guest satisfaction.
We appreciate your stay at the Holiday Inn Express & Suites, Jacksonville Town Center, and are here to welcome you back for another memorable stay in the city.
Sincerely,
Mac Jerry,
General Manager
5 out of 5
Customer service was much appreciated
Posted by Quinette on Jan 3, 2022
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Comment from Hotel Management
Jan 5, 2022
by Mac Jerry
Dear Quinette,
Thank you for choosing "The Spirit of True Hospitality" award recipient hotel from IHG. We are delighted your stay was great.
Thank you for taking the time to give your feedback with FIVE stars, we look forward to welcoming you back again very soon
Sincerely,
Mac Jerry,
General Manager
5 out of 5
Posted by Robert on Nov 22, 2021
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1 out of 5
Posted by Kenneth on Oct 11, 2021
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5 out of 5
We went for just 2 nights and really enjoyed our stay. We loved how everything was close by so, we didn’t have to drive so far. I will be staying here again.
Posted by a verified traveler on Jul 27, 2021
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Comment from Hotel Management
Jul 28, 2021
by Mac Jerry
Dear Guest,
Truly it was our sincere pleasure to service you and your family. We are thrilled your stay was great. Thank you for taking time to give your feedback. We hope you will be back again very soon
1 out of 5
The guy who checked us in was super nice. However, the condition of the room especially the bathroom was horrible. Dirty stained bathroom mat was hanging up. Brown stains we around the towel roll and the light switch in the bathroom. the entire bathroom floor around the shower was gross. We had just drove over 400 miles and had to drop off our kid at overnight camp. After we dropped him off we struggled with the decision to drive another 400 miles back home without sleeping... Ultimately, it was just too dirty an disgusting to stay at the hotel so we drove 400 miles and paid $165 for 2 hours at this hotel. When we checked out we told the owner/manager about the condition of the room...he shrugged his shoulders, no apologies, did not care, and basically said oh well. This hotel is barely 2 years old...clean up the place...it could be a nice hotel.
Posted by a verified traveler on Jun 21, 2021
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Comment from Hotel Management
Jun 22, 2021
by Mac Jerry
Dear Guest,
Thank you for taking the time to share your valuable feedback. My name is Mac Jerry and I am the General Manager at the Holiday Inn Express & Suites Jacksonville Town Center. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize.
The experience you described is not characteristic of the level of service our associates strive to provide. Your comments have been shared with the hotel team to better understand how we can continually improve the quality of service for valued guests like you.
Please look at all our guest feedback, we always thrive for the best services with clean rooms. Please excuse us for failing your expectations and hope you will give us another opportunity.
Sincerely,
Mac Jerry,
General Manager
5 out of 5
Posted by a verified traveler on Mar 4, 2021
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Comment from Hotel Management
Mar 19, 2021
by Mac Jerry
Dear Guest,
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Holiday Inn Express & Suites Jacksonville Town Center. Thank you for your 5/5 rating.
Sincerely,
Mac Jerry,
General Manager
5 out of 5
We had a very nice stay. The room was beautiful and the bed was very comfy.
Posted by a verified traveler on Feb 14, 2021
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Comment from Hotel Management
Feb 15, 2021
by Mac Jerry
Dear Guest,
Thanks for staying in our modern hotel and we are glad you enjoyed your stay with us.
We love being part of the happy times and making our guests feel like they made the right choice in where to stay.
Comfort and convenience make things so much more enjoyable
Appreciate your feedback and hope to see you again.
Sincerely,
Mac Jerry,
General Manager
4 out of 5
Posted by a verified traveler on Jan 31, 2020
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Comment from Hotel Management
Feb 1, 2020
by Courtney W
Hello,
Thank you so much for leaving us a great review! We really appreciate your feedback and thank you for being our guest!
Best,
Courtney Woznek
Director of Sales
About the Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel
Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. There are 2 meeting rooms available. The business-friendly Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Jacksonville hotel is smoke free.
99 guestrooms or units
5 levels
Buffet breakfast (free)
Business facilities
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Convenience store
Newspapers in lobby (free)
Television in lobby
ATM
Elevator
No smoking on site
Water dispenser
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Grocery/convenience store
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Parking: Free self parking
Room Amenities
Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel offers 99 accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.
Flat-screen television
Cable channels
Premium channels
Refrigerator
Microwave
Coffee maker
Pillow options
Bathtub or shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (on request)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Health or beauty spa nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible lounge
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair accessible path of travel
Accessible bathroom (in select rooms)
Roll-in shower (in select rooms)
Wheelchair-accessible public washroom
Wheelchair accessible parking
Wheelchair-accessible concierge desk
In-room accessibility (in select rooms)
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 21
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for USD 10.0 per day.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a smoke detector and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.
Service animals are allowed
Service animals are exempt from fees/restrictions
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Contactless check-out is not available
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Property does not follow sanitization practices of any association
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
LGBTQ friendly
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are not available
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: USD 25.00 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Rollaway bed fee: USD 10.0 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Holiday Inn Express Jacksonville Town Center
Holiday Inn Express
Holiday Express Jacksonville Town Center
Holiday Express
Holiday Inn Express Jacksonville Town Center Hotel
Holiday Inn Express Jacksonville Town Center
Holiday Inn Express Suites Jacksonville Town Center
Hotel Holiday Inn Express & Suites Jacksonville - Town Center
Holiday Inn Express Suites Jacksonville Town Center
Holiday Inn Express Hotel
Holiday Inn Express
You should know
Pool access available from 7:00 AM to 10:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel is 22.4 mi (26-min drive) away from the Jacksonville International Airport (JAX) airport, the closest popular airport to the property.
Airport shuttle services are not available at Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel.
This hotel is 11.8 mi (15-min drive) from Northeast Florida Beaches.
Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel offers free buffet breakfast on weekdays between 6:00 AM and 9:00 AM and weekends between 6:30 AM and 9:30 AM.
No, there is no casino at this hotel, but bestbet Orange Park (22-min drive) is nearby.
Check-in is from 3:00 PM - anytime.
This hotel offers free self parking.
Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel features an outdoor pool. Guests can enjoy pool access from 7:00 AM to 10:00 PM.
Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel does not have a restaurant on site. Nearby dining options include Si Señor Fresh Mex (2.1 mi) and JJ's Bistro de Paris (3.8 mi).
There are no spa services available at this hotel.
Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel is 9.3 mi away from Jacksonville.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
