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4.1 out of 5

"I will stay here again. I was impressed with everything. " More

By a verified traveler on Thu 24 Feb 2022

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Hotel Description

Hotel near St. Johns Town Center in Jacksonville

Southside stay

Your stay at this Southside hotel places you within 2 miles (3 km) of St. Johns Town Center and Morocco Shrine Center. UNF Arena and University of North Florida are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Guests will appreciate freebies like buffet breakfast and free self parking.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$135* Per night/room Feb 12 - Feb 13

Standard Room, 1 King Bed (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Mobility)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel ratings based on 11 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel

Everyone (5) Couples (2) Family (4)
5 out of 5
I will stay here again. I was impressed with everything.

Posted by on Feb 24, 2022

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Comment from Hotel Management

Feb 25, 2022 by Mac Jerry

Dear Carol, It was our sincere honor to serve you and Thank you for your FIVE-star ratings with nice comments "will stay again", this means a lot to us. We appreciate your stay at the Holiday Inn Express & Suites, Jacksonville Town Center, and are here to welcome you back for another memorable stay in the city. Sincerely, Mac Jerry, General Manager

4 out of 5
the location at the town center

Posted by on Feb 4, 2022

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Comment from Hotel Management

Feb 7, 2022 by Mac Jerry

Dear Karen, Thank you for choosing the Holiday Inn Express & Suites Jacksonville Town Center for your recent visit to Jacksonville. We are delighted to hear that you enjoyed our commitment to service and guest satisfaction. We appreciate your stay at the Holiday Inn Express & Suites, Jacksonville Town Center, and are here to welcome you back for another memorable stay in the city. Sincerely, Mac Jerry, General Manager

5 out of 5
Customer service was much appreciated

Posted by on Jan 3, 2022

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Comment from Hotel Management

Jan 5, 2022 by Mac Jerry

Dear Quinette, Thank you for choosing "The Spirit of True Hospitality" award recipient hotel from IHG. We are delighted your stay was great. Thank you for taking the time to give your feedback with FIVE stars, we look forward to welcoming you back again very soon Sincerely, Mac Jerry, General Manager

5 out of 5

Posted by on Nov 22, 2021

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1 out of 5

Posted by on Oct 11, 2021

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5 out of 5
We went for just 2 nights and really enjoyed our stay. We loved how everything was close by so, we didn’t have to drive so far. I will be staying here again.

Posted by on Jul 27, 2021

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Comment from Hotel Management

Jul 28, 2021 by Mac Jerry

Dear Guest, Truly it was our sincere pleasure to service you and your family. We are thrilled your stay was great. Thank you for taking time to give your feedback. We hope you will be back again very soon

1 out of 5
The guy who checked us in was super nice. However, the condition of the room especially the bathroom was horrible. Dirty stained bathroom mat was hanging up. Brown stains we around the towel roll and the light switch in the bathroom. the entire bathroom floor around the shower was gross. We had just drove over 400 miles and had to drop off our kid at overnight camp. After we dropped him off we struggled with the decision to drive another 400 miles back home without sleeping... Ultimately, it was just too dirty an disgusting to stay at the hotel so we drove 400 miles and paid $165 for 2 hours at this hotel. When we checked out we told the owner/manager about the condition of the room...he shrugged his shoulders, no apologies, did not care, and basically said oh well. This hotel is barely 2 years old...clean up the place...it could be a nice hotel.

Posted by on Jun 21, 2021

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Comment from Hotel Management

Jun 22, 2021 by Mac Jerry

Dear Guest, Thank you for taking the time to share your valuable feedback. My name is Mac Jerry and I am the General Manager at the Holiday Inn Express & Suites Jacksonville Town Center. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. The experience you described is not characteristic of the level of service our associates strive to provide. Your comments have been shared with the hotel team to better understand how we can continually improve the quality of service for valued guests like you. Please look at all our guest feedback, we always thrive for the best services with clean rooms. Please excuse us for failing your expectations and hope you will give us another opportunity. Sincerely, Mac Jerry, General Manager

5 out of 5

Posted by on Mar 4, 2021

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Comment from Hotel Management

Mar 19, 2021 by Mac Jerry

Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Holiday Inn Express & Suites Jacksonville Town Center. Thank you for your 5/5 rating. Sincerely, Mac Jerry, General Manager

5 out of 5
We had a very nice stay. The room was beautiful and the bed was very comfy.

Posted by on Feb 14, 2021

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Comment from Hotel Management

Feb 15, 2021 by Mac Jerry

Dear Guest, Thanks for staying in our modern hotel and we are glad you enjoyed your stay with us. We love being part of the happy times and making our guests feel like they made the right choice in where to stay. Comfort and convenience make things so much more enjoyable Appreciate your feedback and hope to see you again. Sincerely, Mac Jerry, General Manager

4 out of 5

Posted by on Jan 31, 2020

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Comment from Hotel Management

Feb 1, 2020 by Courtney W

Hello, Thank you so much for leaving us a great review! We really appreciate your feedback and thank you for being our guest! Best, Courtney Woznek Director of Sales

About the Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel

Location 10573 BRIGHTMAN BOULEVARD, Jacksonville, FL 32246

Property Features

Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel offers its guests an outdoor pool and a fitness center. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Free breakfast is available daily. There are 2 meeting rooms available. The business-friendly Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel also features multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This Jacksonville hotel is smoke free.

  • 99 guestrooms or units
  • 5 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Convenience store
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Holiday Inn Express & Suites Jacksonville - Town Center, an IHG Hotel offers 99 accommodations with safes and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast on weekdays from 6:00 AM to 9:00 AM and on weekends from 6:30 AM to 9:30 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a smoke detector and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Jacksonville Town Center
  • Holiday Inn Express
  • Holiday Express Jacksonville Town Center
  • Holiday Express
  • Holiday Inn Express Jacksonville Town Center Hotel
  • Holiday Inn Express Jacksonville Town Center
  • Holiday Inn Express Suites Jacksonville Town Center
  • Hotel Holiday Inn Express & Suites Jacksonville - Town Center
  • Holiday Inn Express Suites Jacksonville Town Center
  • Holiday Inn Express Hotel
  • Holiday Inn Express

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.