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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5-star property
1515 Prudential Dr, Jacksonville, FL 1-855-201-7819
3.8 out of 5
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See all 18 travelocity Reviews

"The hotel was sub standard and far above price relative to quality. " More

By a verified traveler on Sat 18 Jun 2022

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Hotel Description

3.5-star hotel near Baptist Medical Center Jacksonville

Downtown Jacksonville stay

Your stay at this Downtown Jacksonville hotel places you within 2 miles (3 km) of Baptist Medical Center Jacksonville and VyStar Veterans Memorial Arena. TIAA Bank Field and Daily's Place are also within 3 miles (5 km).

Renovated in 2018

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 22 conference rooms, 24-hour business center, and valet parking. Enjoy the gym and perks like free WiFi.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$136* Per night/room Jul 4 - Jul 5

Room, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking, River View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, River View (Partial River View)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Double Bed, Non Smoking, River View (Partial River View)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Southbank Hotel by Marriott Jacksonville Riverwalk ratings based on 18 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Southbank Hotel by Marriott Jacksonville Riverwalk

Everyone (9) Couples (1) Family (6)
3 out of 5
The hotel was sub standard and far above price relative to quality.

Posted by on Jun 18, 2022

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Comment from Hotel Management

Jun 21, 2022 by Michael G

Erin, Thank you for staying with us, we appreciate the feedback and sorry about your experience. Reach out to me directly so I can see what went wrong and we can avoid issues in the future.

3 out of 5
A light in the room did not work. The shower dripped all the time. And we requested more towels and never received them

Posted by on Apr 9, 2022

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Comment from Hotel Management

Apr 13, 2022 by Michael G

Gretchen, Thank you for providing feedback of your stay and we did fix the issue in your room that you had. We apologize that you had to deal with this but appreciate your input so we can address it. We hope to see you again soon.

5 out of 5

Posted by on Jun 13, 2021

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Comment from Hotel Management

Aug 5, 2021 by Michael G

Thank you for providing feedback of your stay at the Southbank Hotel by Marriott in Jacksonville. It was a pleasure having you visit and we hope you will visit us again soon

5 out of 5

Posted by on May 10, 2021

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5 out of 5

Posted by on Apr 16, 2021

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4 out of 5
The rooms have been renovated are are very nice. There is a long walk from the parking area to the rooms—-this is the only hard part about staying at this property but they will valet.

Posted by on Jan 9, 2020

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3 out of 5
Service is lacking. Paid parking and everything else. They dint take cash

Posted by on Dec 14, 2019

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5 out of 5
The staff were great had many questions about downtown Jacksonville they were very knowledgeable

Posted by on Dec 8, 2019

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3 out of 5
Great location with outstanding river view. Outside areas need some improvement. TV reception was bad, fuzzy screen.

Posted by on Jul 8, 2019

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4 out of 5
Construction site. Toiletries not replaced. No "do not disturb" signs so Staff doesn't wake you early in the morning. Parking challenges due to construction on site. Grouchy bar tender at our special events and didn't stock what we requested from night one.

Posted by on Jul 7, 2019

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About the Southbank Hotel by Marriott Jacksonville Riverwalk

Location 1515 Prudential Dr, Jacksonville, FL 32207

Property Features

Southbank Hotel by Marriott Jacksonville Riverwalk offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 39425 square feet (3663 square meters) and includes a conference center. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Southbank Hotel by Marriott Jacksonville Riverwalk. For a fee, parking is available. A complete renovation of Southbank Hotel by Marriott Jacksonville Riverwalk was completed in December 2018. This 3.5-star Jacksonville hotel is smoke free.

  • 1 building
  • 322 guestrooms or units
  • 5 levels
  • 39425 sq ft of conference space
  • 3663 sq m of conference space
  • Built in 1980
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Internet access (surcharge)

Available in some public areas: Free WiFi , Internet access in public areas - surcharge

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Train station: Jacksonville Station (9.9 km / 6.2 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions and smart lock details. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information and smart lock details. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per pet, per day
  • Maximum 2 per room (weight limit: 25 lbs)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Pets cannot be left unattended
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 20 for adults, USD 5 and USD 10 for children (approximately)
  • Uncovered self parking fee: USD 12 per day (in/out privileges)
  • Uncovered valet parking fee: USD 18.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Jacksonville Riverwalk
  • Wyndham Jacksonville Riverwalk Hotel
  • Jacksonville Wyndham Riverwalk
  • Riverwalk Jacksonville
  • Wyndham Jacksonville
  • Wyndham Jacksonville Riverwalk
  • Wyndham Riverwalk
  • Wyndham Riverwalk Hotel Jacksonville
  • Wyndham Riverwalk Jacksonville
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Jacksonville Riverwalk
  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Jacksonville Riverwalk
  • Lexington Riverwalk
  • Lexington Hotel Jacksonville Riverwalk
  • Lexington Hotel Riverwalk
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Lexington Jacksonville Riverwalk
  • Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
  • Lexington Riverwalk
  • Lexington Hotel Conference Center Jacksonville Riverwalk
  • Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
  • Wyndham Jacksonville Riverwalk

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.