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Hilton Garden Inn Jacksonville JTB/Deerwood Park

3-star property
9745 Gate Pkwy N, Jacksonville, FL 1-855-201-7819
4.3 out of 5
Excellent!
See all 15 travelocity Reviews

"Close to the towncenter shopping. " More

By a verified traveler on Sun 18 Apr 2021

Points Of Interest

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Hotel Description

Family-friendly 3-star hotel near Hands on Children's Museum

In shopping district

Your stay at this Southside hotel places you within 3 miles (5 km) of St. Johns Town Center and Saint Vincent's Medical Center Southside. Also, Hands on Children's Museum is within 3 miles (5 km) and Morocco Shrine Center is within 6 miles (10 km).

Business services

This hotel features an outdoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 4 conference rooms, as well as the 24-hour business center and WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 119 guestrooms offer free WiFi and free wired Internet, as well as LCD TVs with cable channels. Refrigerators, microwaves, and room service are also available.

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$106* Per night/room Nov 27 - Nov 28

Presidential Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Accessible (Hearing)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Allergy Friendly (Pure Wellness)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hilton Garden Inn Jacksonville JTB/Deerwood Park ratings based on 15 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Jacksonville JTB/Deerwood Park

Everyone (8) Couples (2) Family (2)
4 out of 5
Close to the towncenter shopping.

Posted by on Apr 18, 2021

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Comment from Hotel Management

Jun 8, 2021 by Management

Thank you for your Feedback Anonymous.

5 out of 5
Easy check in. Room was great and clean. Would return next year.

Posted by on Mar 29, 2021

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Comment from Hotel Management

Apr 11, 2021 by Management

Thanks Anonymous!

1 out of 5
Cluster of pubic hair in toilet upon arrival, makeup spilled on walls. Receptionist wasnt wearing masks or enforcing it on guests. Receptionist drinking and being loud in pool area with her friends right under our room late at night woke up at 12 ama still going at 2 am.

Posted by on Aug 24, 2020

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Comment from Hotel Management

Sep 1, 2020 by Management

Thank you for bringing this to my attention. This is very disturbing to hear that this was your experience at our property as I have never heard of issues like this previously. Please call the hotel and ask to speak with the General Manager so I can ensure that that this does not happen again.

5 out of 5
Friendliness of Manager and night manager - AJ in the restaurant was outstanding.

Posted by on Feb 28, 2020

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Comment from Hotel Management

Oct 19, 2020 by Management

Thank you so much for the review!

5 out of 5
Perfect location. Room was spotless. Wouldn't change a thing!

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 31, 2019 by Kim Acabeo

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on Nov 17, 2019

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Comment from Hotel Management

Jun 8, 2021 by Management

Thank you Anonymous!

5 out of 5

Posted by on Feb 24, 2019

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Comment from Hotel Management

Jun 8, 2021 by Management

Thank you Anonymous!

3 out of 5

Tech a little too high

Pros: Room was clean and spacious, coffee was good, food service was better than nothing. Primary consideration was location in Deerwood Park.
Cons: Labeling (see above) and food/drink service. Pretty rough and ready.
Location: I have a relative who lives nearby and was the reason for my trip.
My stay was somewhat spoiled by the window shades. When I entered, the window was covered by a shade that was like a scrim. I saw no other shade, only what looked like a valance at the top of the window. My sleep was sketchy all night because of a light shining in the window (I was on the second floor). In the morning, I discovered that there was an unlabeled, small control panel a few inches to the left of the window with buttons that had a suggestion of direction on one side and a long column of tiny, numbered buttons on the other, with the bottom button labeled "all." I played with them and discovered that with enough experimentation, you could indeed lower what had looked like a valance and was actually a blackout shade. Some labeling might have helped. With the aid of the blackout curtain, I was able to sleep well the second night.

Posted by , from Washington suburbs on Apr 19, 2018

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Comment from Hotel Management

Apr 27, 2018 by Front Office Manager

We sincerely apologize that the blackout shade was not noticeable until the second day of your stay. Thank you for your feedback.

5 out of 5

Always good

Pros: A very pleasing decor.
Cons: Everything was nicely cleaned, but housekeeping was not timely.
Location: It's a very pretty area with a good restaurant across the parking lot.
I have yet to stay at a Hilton Garden and not enjoy the stay. This Hilton Garden fits that description.

Posted by , from Florida Panhandle on Apr 8, 2018

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Comment from Hotel Management

May 12, 2018 by FOM

Thank you, we are overjoyed that you enjoyed your stay with us.

5 out of 5

Great hotel and value

This hotel is located immediately beside a huge movie theatre and nice restaurants. It is off the highways and therefore there is no road noise. We were in Jacksonville for the weekend and enjoyed the facility which is also located close to shopping etc. beautiful newly renovated hotel!

Posted by on Jan 17, 2017

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Comment from Hotel Management

Jun 8, 2021 by Management

Thank you Anonymous!

About the Hilton Garden Inn Jacksonville JTB/Deerwood Park

Location 9745 Gate Pkwy N, Jacksonville, FL 32246

Property Features

Hilton Garden Inn Jacksonville JTB/Deerwood Park offers its guests an outdoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. There's an onsite 24-hour business center. Public spaces have WiFi and wired Internet for a fee. Event space at this hotel measures 2000 square feet (186 square meters) and includes conference space. The family-friendly Hilton Garden Inn Jacksonville JTB/Deerwood Park also features multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. Self parking is free. This 3-star Jacksonville hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 5 levels
  • 2000 sq ft of conference space
  • 186 sq m of conference space
  • Built in 1999
  • Dining venue
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Jacksonville JTB/Deerwood Park offers 119 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Hilton Garden Inn Jacksonville JTB/Deerwood Park has a restaurant serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at noon
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 12.95 per person (approximately)
  • Fee for wireless Internet in public areas: USD 4.95 (rates may vary)
  • Fee for wired Internet in public areas: USD 4.95 (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Jacksonville JTB/Deerwood Park
  • Hilton Garden Inn JTB/Deerwood
  • Hilton Garden Inn JTB/Deerwood Hotel Jacksonville Park
  • Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
  • Hilton Garden Inn JTB/Deerwood Park Hotel
  • Hilton Garden Inn JTB/Deerwood Park
  • Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
  • Hilton Garden Inn Jacksonville JTB/Deerwood Park Jacksonville

You should know

  • Up to 3 children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.