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The Plaza Hotel Pioneer Park

4-star property
106 W MILLS AVENUE, El Paso, TX 1-855-201-7819
4.8 out of 5
Exceptional!
See all 14 travelocity Reviews

"We had a wonderful stay here at the Plaza Hotel. Staff was friendly and the room was excellent. Best nights sleep and bathroom amenities were excellen ... " More

By a verified traveler on Sat 15 Apr 2023

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Hotel Description

4-star Art Deco hotel perfect for exploring El Paso

City center retreat

With a stay at this Downtown El Paso hotel, you'll be steps from Plaza Theater and Sensorium. El Paso Museum of Art and Abraham Chavez Theater are also within half a mile (1 km).

Renovated in 2020

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. WiFi in public areas is free.

Classic Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$167* Per night/room Jun 24 - Jun 25

Classic Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic Room, 2 Queen Beds, Accessible

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Classic Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Landmark Suite, 1 King Bed Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Pioneer Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Plaza Hotel Pioneer Park ratings based on 14 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Plaza Hotel Pioneer Park

Everyone (5) Couples (2) Family (5)
5 out of 5
We had a wonderful stay here at the Plaza Hotel. Staff was friendly and the room was excellent. Best nights sleep and bathroom amenities were excellent too.

Posted by on Apr 15, 2023

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Comment from Hotel Management

Apr 15, 2023 by Guest Service Supervisor

Dear Mirna, We are delighted The Plaza Hotel Pioneer Park was up to par throughout our various areas of service. It was a pleasure to host your stay while you were in the city. Hope to see you soon again!Regards, Daniel Bringas

5 out of 5
Great hotel

Posted by on Apr 7, 2023

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Comment from Hotel Management

Apr 7, 2023 by Guest Service Supervisor

Dear Gregory, We are happy to see you came across The Plaza Hotel Pioneer Park and enjoyed the property as much as your stay. It was a pleasure to host your stay while you were in the city. Hope to see you soon again!Regards, Daniel BringasGSS

2 out of 5
Our AC and room telephone was not functioning. I reported it to the staff and I simply recived a portable fan. For the amount I paid I was expecting more.

Posted by on Nov 15, 2022

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Comment from Hotel Management

Dec 5, 2022 by Director of rooms

Dear Maria, I am so sorry to hear about the inconvenience you experienced at The Plaza Hotel. We would like to assure you that we have taken the actions needed to better our services, and would love to know when your next time around will be so we can take extra care of you. We hope to see you again soon. Regards, Jacqueline Reyna

5 out of 5

Posted by , from PLANO on Jul 26, 2022

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5 out of 5
The entire staff was very hospitable. Gorgeous rooms. Great cocktails and views. Smiles from absolutely every staff member. We would definitely visit again.

Posted by on Jul 5, 2022

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Comment from Hotel Management

Jul 6, 2022 by Genesis Lozano

It is our mission to 'awe' our guests here at The Plaza Hotel Pioneer Park, from the service we provide to our newly remodeled design. It was a pleasure to host your stay while you were in the city. Hope to see you soon again!

5 out of 5
Truly beautiful updated property close to the airport. Wonderful staff. Delicious restaurant

Posted by , from Austin on Mar 28, 2022

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Comment from Hotel Management

May 1, 2022 by Jacqueline Reyna

We are happy to see The Plaza Hotel Pioneer Park was up to your standards and that you enjoyed the property as much as your stay. It was a pleasure to host your stay while you were in the city. Hope to see you soon again!

5 out of 5

Posted by on Feb 25, 2022

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5 out of 5
Beautiful Place !

Posted by , from El Paso on Nov 15, 2021

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Comment from Hotel Management

Nov 17, 2021 by Jacqueline Reyna

Santiago, Thank you so much for your review and for choosing our property to host you.

5 out of 5
Love the location downtown, beautiful and comfortable hotel. On-site bar and restaurant. We didn’t get to see the rooftop bar because it was closed on the day of the week we stayed. 😞

Posted by , from Trenton on Sep 29, 2021

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Comment from Hotel Management

Nov 19, 2021 by Jaqueline Reyna

Dear Lori, Thank you for your rating and amazing review! We are glad to hear that you enjoyed your stay at the hotel. We also want to apologize for La Perla being closed during your stay. But we do hope to see you soon again and during the weekend so you can experience the amazing views La Perla has to offer.

5 out of 5
This hotel is incredible. Wonderful staff. Clean, modern, luxurious. Excellent location.

Posted by on Jul 15, 2021

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About the The Plaza Hotel Pioneer Park

Location 106 W MILLS AVENUE, El Paso, TX 79901

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1600 square feet (149 square meters) and includes conference space. The business-friendly The Plaza Hotel Pioneer Park also features a health club, concierge services, and dry cleaning/laundry services. Parking is available for a fee. A complete renovation of The Plaza Hotel Pioneer Park was completed in April 2020. This 4-star El Paso hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 14 levels
  • 1600 sq ft of conference space
  • 149 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: El Paso Union Depot (1.4 km / 0.9 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Plaza Hotel Pioneer Park offers 130 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads and hydromassage showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • Minibar
  • Flat-screen television
  • Cable channels
  • Coffee maker
  • Bathtub or shower
  • Hydromassage showerhead
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Ambar - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a health club.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 30 per person
  • Covered self parking fee: USD 20 per day (in/out privileges)
  • Covered valet parking fee: USD 25.00 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.