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JW Marriott Austin

4-star property
110 E 2nd St, Austin, TX 1-855-201-7819
4.4 out of 5
Excellent!
See all 15 travelocity Reviews

"It was in a perfect spot! Everything was great. Just down side was no fridge.. " More

By a verified traveler on Fri 28 Jan 2022

Points Of Interest

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Hotel Description

4-star spa hotel near Lady Bird Lake

City center stay

At this Downtown Austin hotel, you'll be well placed to visit Lady Bird Lake and Moody Theater, both within a 5-minute walk. Sixth Street and Austin Convention Center are also within half a mile (1 km).

Full-service spa, health club

A full-service spa, 3 restaurants, and an outdoor pool are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, express check-in, and valet parking. 2 poolside bars and 3 bars/lounges are featured at this hotel, along with a 24-hour gym.

MP3 docks, WiFi

Along with WiFi, the 1012 guestrooms offer MP3 docks and 24-hour room service. Other amenities include LED TVs, premium bedding, and coffee/tea makers.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$279* Per night/room Feb 9 - Feb 10

Room, 2 Queen Beds, Non Smoking, Corner

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Non Smoking, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, View (Skyline Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

JW Marriott Austin ratings based on 15 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for JW Marriott Austin

Everyone (9) Couples (1) Family (5)
4 out of 5
It was in a perfect spot! Everything was great. Just down side was no fridge..

Posted by on Jan 28, 2022

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5 out of 5
Excellent property. Front desk staff very friendly and helpful. Hotel room was always cleaned well. Located within walking distance to good bars and dinning.

Posted by , from Maybrook on Jan 19, 2022

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Comment from Hotel Management

Jan 19, 2022 by Juliana M

Dear GILBERT, Thank you for the great review! I am so glad to hear you enjoyed your stay and our team took great care of you. We hope to welcome you back the next time your travels bring you to Austin!

4 out of 5
Other than a WiFi issue that was reported but not addressed, great hotel. Beautiful views and friendly staff!

Posted by on Jan 3, 2022

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Comment from Hotel Management

Jan 4, 2022 by Juliana M

Dear Carrie, Thank you for the great review! I am so glad to hear you enjoyed your stay. We hope to welcome you back the next time your travels bring you to Austin!

2 out of 5
When we arrived I had upgraded to a corner room which I paid extra for. I also requested to be on a higher floor. The room I got was on the ninth floor of 34 which I was OK with until we arrived and looked out at the construction site next to our room. When I asked to be changed to another room I was charged extra to stay in a room without the cacophony of sound that we could hear through the windows. Thankfully we did change as they were working on Saturday as well. I thought it would’ve been a nice gesture and the right thing to do to just switch us for free since I already paid for an upgrade. Other than that the staff were all helpful and nice, the place was clean and centrally located.

Posted by on Nov 23, 2021

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Comment from Hotel Management

Dec 21, 2021 by Juliana M

Dear John, Thank you for taking the time to provide valued feedback regarding your recent stay. I can absolutely understand the disappointment you experienced throughout your stay with us. I assure you that is not the high-quality level of service we strive to provide for all of our guests. I have shared your feedback with the appropriate hotel teams to ensure these types of issues don't occur in the future. We hope to welcome you back the next time your travels bring you to Austin.

5 out of 5

Posted by on Sep 23, 2021

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5 out of 5
Stayed here for my birthday weekend and the place/staff was great. Want to call out Whit at the front desk for being especially awesome!!

Posted by on Jul 1, 2021

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Comment from Hotel Management

Jul 3, 2021 by Juliana M

Dear Anonymous, Thank you for the great review! I am so glad to see you enjoyed your experience with us and that Whit took great care of you! We hope to welcome you back the next time your travels bring you to Austin!

3 out of 5
Checked in and all was well- impressed. BUT when I was unpacking I discovered a water bottle left behind by the previous people in the room- it was next to the bed by the nightstand which you would have to see if you changed the sheets. This made me uncomfortable and question the cleanliness of the property especially during a time where cleanliness is so important because of COVID concerns

Posted by , from San Martin, Ca on Jan 11, 2021

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Comment from Hotel Management

Jan 31, 2021 by Scott

Dear Lisa, Thank you for your feedback. I am so sorry to read about the water bottle left in your room. I have shared this with our director of housekeeping and want to assure you we have taken corrective actions. We hope to welcome you back again soon so you can see our typical level of quality service. Thank you, Scott Blalock, General Manager

5 out of 5

Posted by on Feb 23, 2020

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Comment from Hotel Management

Feb 25, 2020 by Scott

We are glad your recent stay at the JW Marriott Austin exceeded expectations. It was our pleasure being your host and we look forward to your next visit. Warmest regards, Scott Blalock, GM

4 out of 5
Beautiful lobby with wonderful ambiance. Great service

Posted by on Jun 16, 2019

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Comment from Hotel Management

Jun 18, 2019 by Scott

We appreciate you choosing the JW Marriott Austin and are delighted the hotel and service meet your needs. It was a pleasure to be your host and we look forward to seeing you again in the near future. Warmest regards, Scott Blalock, GM

5 out of 5
The building and room interiors are beautiful and the location is amazing.

Posted by on Mar 16, 2019

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Comment from Hotel Management

Mar 18, 2019 by Scott

JW Marriott Austin team takes great pride in our hotel and we’re delighted you found our property to be beautiful and the location to be ideal. It was a pleasure being your host and we look forward to welcoming you back for a return visit in the future. Warmest regards, Scott Blalock, GM

About the JW Marriott Austin

Location 110 E 2nd St, Austin, TX 78701

Property Features

JW Marriott Austin offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. You'll find a 24-hour business center on site. Event space at this hotel measures 112000 square feet (10405 square meters) and includes a conference center. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly JW Marriott Austin. Parking is available for a fee. This 4-star Austin hotel is smoke free.

  • 1 building
  • 1012 guestrooms or units
  • 34 levels
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 112000 sq ft of conference space
  • 10405 sq m of conference space
  • Built in 2015
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Austin Station (1.8 km / 1.1 mi)
  • Metro station: Downtown Station (0.6 km / 0.4 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

JW Marriott Austin offers 1012 air-conditioned accommodations with MP3 docking stations and safes. Beds feature premium bedding. LED televisions come with pay movies. Bathrooms include shower/tub combinations and complimentary toiletries. This Austin hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

  • MP3 dock
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

OP Italian Austin - This restaurant specializes in Italian cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Corner Bar & Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Burger Bar - This theme restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

  • Golfing nearby

Spa Services

Spa by JW has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open select days.

  • Number of treatment rooms 9
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 14.95 per 24-hour period (rates may vary)
  • Self parking fee: USD 49.00 per day
  • Valet parking fee: USD 54.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • JW Marriott Austin Hotel
  • JW Marriott Austin
  • JW Marriott Austin Hotel
  • JW Marriott Austin Austin
  • JW Marriott Austin Hotel Austin

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.