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"Facilities were excellent, both outdoors and indoors.
The rooms, however, for the price, were a little dated!!
"
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By a verified traveler on Wed 12 Feb 2020
Hotel Description
Family-friendly 4-star resort near San Antonio SeaWorld
In shopping district
With a stay at this West San Antonio resort, you'll be within 2 miles (3 km) of San Antonio SeaWorld and 6 miles (10 km) of Lackland Air Force Base. Also within 9 miles (15 km) are San Antonio Aquarium and Ingram Park Mall.
Golf course, health club
This smoke-free resort features a golf course, free water park access, and a full-service spa. There's fun for all ages with a lazy river and a children's club, and in-room childcare is an added bonus. Enjoy the 3 outdoor pools and perks like free WiFi.
Free Internet, comfy beds
Boasting comforts like pillowtop beds and premium bedding, the 500 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with digital channels. Other amenities include iPod docks, refrigerators, and room service.
Hyatt Regency Hill Country Resort & Spa ratings based on 40 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Hyatt Regency Hill Country Resort & Spa
Everyone (12)Family (3)
4 out of 5
Facilities were excellent, both outdoors and indoors.
The rooms, however, for the price, were a little dated!!
Posted by a verified traveler on Feb 12, 2020
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5 out of 5
Everything!! This property never disappoints! It’s fun for the entire family!
Posted by a verified traveler on Jul 30, 2019
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4 out of 5
My family enjoyed all the activities that were available to us and we enjoyed the extra activities such as the movie and popcorn, s'mores, and especially the pool.
Posted by a verified traveler on Jul 26, 2019
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5 out of 5
Posted by a verified traveler on Jul 1, 2019
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5 out of 5
Posted by a verified traveler on Jun 18, 2019
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5 out of 5
Everything was great. Staff, amenities, food, everything.
Posted by a verified traveler on Apr 17, 2019
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5 out of 5
Nice hotel and great amenities
Pros:Amenities
Cons:Comfort of bed and pillow
Location:Not sure since hotel had so much to do didn't leave it
Great hotel, wish bed was more comfortable though.
Posted by a verified traveler on May 16, 2017
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Comment from Hotel Management
Jun 15, 2017
by Marketing Manager
Thank you for your review and feedback. We are happy to hear that you enjoyed your overall experience with us. We hope to see you again in the future!
5 out of 5
Best customer service EVER
Wonderful staff here. Property somewhat dated. Lighting in the rooms was poor. Needed overhead LED's throughout. Lighting made seem dingy even when it was very clean. Otherwise the staff made this a PERFECT one night trip!!! Really can't say enough about the front desk lady - Brianna to our waiter - Adam. They were exceptional!
Posted by lisa, from austin on Oct 12, 2016
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Comment from Hotel Management
Oct 25, 2016
by Marketing Manager
Thank you for your review and feedback, we greatly appreciate it. Thank you for bringing these issues to our attention. We are so happy that Brianna and Adam were there to assist you and make you feel special. We hope to invite you back for another "perfect" trip!
5 out of 5
Very Entertaining!!!
Pros:There was sooooooo much to do. We didn't have to leave the hotel if we didn't want to and be completely entertained.
Cons:I really didn't like the comfort of the beds. They seemed very stiff & hard, after long hot hours outside at local parks, the beds didn't comfort.
Location:Seaworld is literally 2 min, Fiesta Texas (Six Flags) about 30 min, Riverwalk/Downtown about 30 min away.
My husband, daughter (age 4), and I arrived at this resort very, very, very late Wednesday night prior to Memorial Day. Even though we arrived so late, it was like we had arrived at 5 pm. The staff was still bright eyed and bushy tailed, and helped us with all our needs (even getting us some ice for our room). Both Thursday and Friday were very mellow days with few other visitors and a small conference going on. So the water area (beach, lazy river, pools, slide, etc) wasn't busy at all and very peaceful. However, late Friday and all day Saturday the Memorial Day weekend crowd arrived and everything was packed. I'm so glad we got there a couple days early to really enjoy the hotel without all the chaos. Even though there was lots of people that weekend, we still really enjoy ourselves. The resort accommodated everyone with ease, and kept the flow of activities going smoothly. They had dance parties on the lawn, soccer games, movies on the lawn at night (with blankets and popcorn), Smores at a fire pit, a small beach area for sand castle building, lazy river, casual pools, activity pools, hot tubs, hammocks, cabanas, a few story high winding water slide, bikes w/ helmets for nature trials, hiking, playground, sand volleyball and badminton courses, multiple restaurants, cafes, and bars; kids clubs (for additional cost), and spa services. Because of Memorial Day Weekend they had some vendors there with free samples, games, and prizes. We will definitely be back!!!!
Posted by a verified traveler on May 31, 2016
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Comment from Hotel Management
Jun 10, 2016
by Marketing Manager
Wow! Sounds like you all enjoyed your stay with us. We are so happy to hear about your time with us including your day to day activities that really seemed enjoyable. Glad your family got a chance to really enjoy the resort and we cannot wait to welcome you all back again soon!
5 out of 5
Great for kids
My son 4 had a blast! I would rather go here than Disneyland
Posted by a verified traveler on May 15, 2016
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Comment from Hotel Management
May 27, 2016
by Marketing Manager
Wow! Thank you so much for reviewing us! We cannot wait to welcome you guys back again soon!
As a guest of Hyatt Regency Hill Country Resort & Spa, you'll find a full-service spa, a golf course, and a complimentary water park. 3 outdoor swimming pools and 3 spa tubs are also on site. There are 5 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 74000 square feet (6875 square meters) and includes conference space. A children's pool, a health club, and a sauna are also featured at the family-friendly Hyatt Regency Hill Country Resort & Spa. You'll have access to the indoor pool at a partner property. For a fee, parking is available. This 4-star San Antonio resort is smoke free.
500 guestrooms or units
4 levels
5 dining venues
74000 sq ft of conference space
6875 sq m of conference space
Built in 1993
Bar by the pool
Bar or lounge
Coffee shop
Supervised kid's activities (free)
Kid's club (surcharge)
Childcare (surcharge)
Cabanas by the pool (surcharge)
Charging station for electric cars
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Game room or arcade
Convenience store
Terrace
Outdoor picnic space
Gift shop
Beauty salon
Newspapers in lobby (free)
Fireplace in lobby
ATM
Onsite shopping
Bellhop
Elevator
No smoking on site
Microwave in a common area
Family Friendly Amenities
Free water park access
Number of outdoor pools - 3
Children's pool
Lazy river
Waterslide
Supervised childcare/activities (free)
Free WiFi
Outdoor tennis court
Grocery/convenience store
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Arcade/game room
Playground on site
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired Internet
Available in some public areas:
Free WiFi
, Free wired Internet
Airport: San Antonio, TX (SAT-San Antonio Intl.) (28 km / 17.4 mi)
Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge
Room Amenities
Hyatt Regency Hill Country Resort & Spa offers 500 air-conditioned accommodations with iPod docking stations and video-game consoles. Pillowtop beds feature premium bedding. 37-inch flat-screen televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Pillowtop beds
IPod dock
In-room dining (limited hours)
Flat-screen television
Digital channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Hypo-allergenic bedding
Shower and tub combination
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Newspapers (free)
Local calls (free)
Gaming console
Childcare in room (surcharge)
Hair dryer
Safe
Bathrobes
Designer toiletries
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:00 AM to 11:00 AM.
Antlers Lodge - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Cactus Oak Tavern - Overlooking the golf course, this bar serves light fare only.
Springhouse Cafe - This café serves breakfast, lunch, dinner, and light fare.
Room service (during limited hours) is available.
Nearby Activities
3 outdoor swimming pools and 3 spa tubs are on site. In addition to a children's pool, other recreational amenities include a golf course, an outdoor tennis court, a complimentary water park, and a lazy river.
The recreational activities listed below are available either on site or nearby; fees may apply.
Playground on site
Golf driving range on site
Golfing on site
Hiking/biking trails on site
Bicycle rentals on site
Beach volleyball on site
Yoga classes/instruction on site
Spa Services
Windflower has massage/treatment rooms, couples treatment room(s), and outdoor treatment areas. Services include deep-tissue massages, sports massages, facials, and body scrubs. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.
Outdoor treatment areas
Couples treatment rooms
Manicures and pedicures
Body treatments
Body scrubs
Facial treatments
Aromatherapy treatments
Deep tissue massage
Sauna in spa
Spa tub in spa
Steam room in spa
Sports massage
Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Wheelchair accessible path of travel
Accessible bathroom
Roll-in shower
Wheelchair accessible parking
In-room accessibility
Assistive listening devices available
Braille or raised signage
Hotel Policies
Check-in
Check-in time starts at 4:00 PM
Special check-in instructions:
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children stay free when using existing bedding.
Rollaway/extra beds are available for USD 30.00 per day.
Free cribs (infant beds)!
Pets
Pets: USD 150 per accommodation, per stay
Only dogs are allowed
Maximum 2 per room (weight limit: 75 lbs)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Debit cards not accepted
Fees
Guests will be asked to pay the following charges at the property:
Destination fee: USD 3.54 per accommodation, per night
Resort fee: USD 40.86 per accommodation, per night
The resort fee includes:
Pool access
Health club access
Fitness center access
Sporting facilities or equipment
Phone calls
In-room safe
In-room coffee
Housekeeping
Additional inclusions
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 12 and USD 25 per person (approximately)
Self parking fee: USD 15.00 per night (in/out privileges)
Valet parking fee: USD 30 per night (in/out privileges)
Pet fee: USD 150 per accommodation, per stay
Rollaway bed fee: USD 30.00 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Country Hill Resort
Hill Country Hyatt
Hill Country Hyatt Resort
Hill Country Resort
Hyatt Hill Country
Hyatt Regency Hill Country
Hyatt Regency Hill Country Resort
Hyatt Regency Hill Country Resort San Antonio
Hyatt Regency Hill Country San Antonio
Regency Country
Hyatt Hill Country Resort San Antonio
Hyatt Hill Country San Antonio
Hyatt Regency Hill Country Hotel San Antonio
Hyatt Regency Hill Country Resort Spa
Hyatt Regency Hill & Antonio
Hyatt Regency Hill Country Resort & Spa Resort
Hyatt Regency Hill Country Resort & Spa San Antonio
Hyatt Regency Hill Country Resort & Spa Resort San Antonio
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
