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The Westin San Antonio North

3.5-star property
9821 Colonnade Blvd, San Antonio, TX 1-855-201-7819
4.4 out of 5
Excellent!
See all 18 travelocity Reviews

"Hotel seems a little dated. Had great service. Rooms very comfortable . USB ports need to be installed in the rooms " More

By a verified traveler on Wed 19 Jul 2023

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Hotel Description

4-star hotel in Vance Jackson

Vance Jackson stay

Your stay at this Vance Jackson hotel places you within 9 miles (15 km) of Six Flags Fiesta Texas and The Shops of La Cantera. San Antonio Zoo and Aquarium is within 9 miles (15 km) and San Antonio Botanical Gardens is within 12 miles (20 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$119* Per night/room Oct 1 - Oct 2

Executive Room, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin San Antonio North ratings based on 18 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Westin San Antonio North

Everyone (7) Couples (3) Family (7)
4 out of 5
Hotel seems a little dated. Had great service. Rooms very comfortable . USB ports need to be installed in the rooms

Posted by on Jul 19, 2023

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Comment from Hotel Management

Jul 24, 2023 by General Manager

Dear Sylvestre,Thank you for your recent stay with us. Guest feedback is appreciated and welcome, and we thank you for taking the time to leave a review. We always strive to exceed the needs of our visitors, so while we're glad to know you appreciated our comfortable accommodations and friendly staff, we apologize that other aspects of your experience didn't meet your expectations. As a result, we will pass along your constructive feedback to our team. It would be an honor to welcome you back to our hotel the next time you're in town.Warm Regards,Danita Harth-BatesGeneral Manager

5 out of 5
Nice hotel. Service was very courteous and friendly. The bed was so comfortable. Hotel was fairly close to medical center where we were visiting family. I liked the fact that there were many restaurants, gas stations etc. close by this location.

Posted by on Jul 18, 2023

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Comment from Hotel Management

Jul 19, 2023 by Hotel Management

We’re delighted to hear that we went above and beyond in providing you with the best experience possible! It is a huge compliment when our guests enjoy their stay so much that they take the time to review our property and recommend it to others. Thank you for your review - we excitedly await your next visit!

1 out of 5
Upon check in, I was told the property was overbooked and we didn’t have the room that I had already paid for months before.

Posted by on May 1, 2023

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Comment from Hotel Management

May 1, 2023 by Hotel Management

Thank you so much for taking the time to write such an informative review. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests and customers leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

5 out of 5

Posted by on Mar 13, 2023

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5 out of 5
We’ve stayed here several times and always enjoy our stay ! We especially like the lobby area and the welcoming atmosphere! The rooms are comfortable and restful! The employees are amazing and accommodating!

Posted by on Mar 12, 2023

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Comment from Hotel Management

Mar 13, 2023 by Hotel Management

Thank you for sharing your positive experience with us and with your fellow travelers! We really appreciate all of your feedback and we’re thrilled to have you as an advocate of our hotel. We look forward to welcoming you back in the not-too-distant future.

5 out of 5

Posted by on Mar 5, 2023

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4 out of 5
The property was fine if you just needed a place to stay for a night or two. Great location, just while the lobby looked nice, the rooms were a little outdated. Otherwise, good stay.

Posted by , from Prairieville on Oct 24, 2022

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Comment from Hotel Management

Oct 26, 2022 by General Manager

Dear Lisa,Based on your rating, it looks like you had an overall good time at The Westin San Antonio North. We are thrilled to hear that you enjoyed our prime location. On the other hand, thank you for letting us know what was not to your satisfaction during your stay, as this will allow our team to reflect and improve in the areas that matter most to you. In the future, we hope you consider returning for an even better experience!Regards,Thomas GarciaDirector of Rooms

5 out of 5

Posted by on Aug 4, 2022

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5 out of 5
Todo muy limpio todo muy bonito buena experiencia

Posted by on Jul 5, 2022

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Comment from Hotel Management

Jul 7, 2022 by General Manager

It was a pleasure hosting you at The Westin San Antonio North! We're glad our attention to cleanliness impressed you, and we hope to see you again soon. Regards, Doak Walker General Manager

5 out of 5
Very friendly and attentative staff.

Posted by on Jan 1, 2022

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Comment from Hotel Management

Jan 4, 2022 by General Manager

Dear Jorge, We love knowing that we provided friendly, memorable service during your stay at The Westin San Antonio North. Thank you for choosing us and we hope you'll visit again soon! Regards, Doak Walker General Manager

About the The Westin San Antonio North

Location 9821 Colonnade Blvd, San Antonio, TX 78230

Property Features

The Westin San Antonio North offers its guests an indoor pool, an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 24979 square feet (2321 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly The Westin San Antonio North. Free self parking is available. This 4-star San Antonio hotel is smoke free.

  • 1 building
  • 326 guestrooms or units
  • 19 levels
  • 24979 sq ft of conference space
  • 2321 sq m of conference space
  • Built in 1984
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Westin San Antonio North offers 326 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • In-room dining
  • LCD television
  • Cable channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Bolo's - This restaurant serves breakfast and lunch.

Lobby Bar - Onsite lobby lounge. Open daily.

Room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property advises that enhanced cleaning measures are currently in place. Disinfectant is used to clean the property.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Guest education on local ecosystems and culture
  • Second check-in time starts at 4:00 PM
  • Second check-in time ends at midnight
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Property is not currently implementing any guest safety measures
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staffed front desk
  • Children stay free - maximum age 18
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Number of children who can stay free - 3
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 18.95 per person
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Omni San Antonio
  • Omni Hotel Colonnade
  • Omni Hotel Colonnade San Antonio
  • Omni Hotel San Antonio Colonnade
  • Omni San Antonio
  • Omni San Antonio Colonnade
  • Omni San Antonio Hotel
  • Omni San Antonio Hotel Colonnade
  • San Antonio Colonnade
  • San Antonio Omni Colonnade Hotel
  • Omni Colonnade
  • The Westin Antonio Antonio
  • San Antonio Colonnade Hotel
  • The Westin San Antonio North Hotel
  • Omni San Antonio Hotel at the Colonnade
  • The Westin San Antonio North San Antonio
  • The Westin San Antonio North Hotel San Antonio

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.