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4.6 out of 5

"Very friendly and attentative staff. " More

By a verified traveler on Sat 01 Jan 2022

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Hotel Description

Family-friendly 4-star hotel near South Texas Medical Center

Vance Jackson stay

Your stay at this Vance Jackson hotel places you within 9 miles (15 km) of Six Flags Fiesta Texas and The Shops of La Cantera. River Walk and Morgan's Wonderland are within 12 miles (20 km).

Business services

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the indoor pool and perks like free self parking.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$127* Per night/room Aug 1 - Aug 2

Executive Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin San Antonio North ratings based on 16 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin San Antonio North

Everyone (3) Couples (2) Family (10)
5 out of 5
Very friendly and attentative staff.

Posted by on Jan 1, 2022

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Comment from Hotel Management

Jan 4, 2022 by General Manager

Dear Jorge, We love knowing that we provided friendly, memorable service during your stay at The Westin San Antonio North. Thank you for choosing us and we hope you'll visit again soon! Regards, Doak Walker General Manager

5 out of 5
The Colonade was great, enjoyed our 2 nights, service was great. I do not have a complaint.

Posted by on Sep 30, 2021

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Comment from Hotel Management

Oct 1, 2021 by General Manager

Dear Laura, Thank you so much for your high rating! We're delighted that you so thoroughly enjoyed your time with us at San Antonio Colonnade Hotel, and we look forward to welcoming you back for another highly-rated experience; until then! Regards, Doak Walker General Manager

5 out of 5

Posted by on Jul 30, 2021

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3 out of 5
I didn't like how old the tub was. It wasn't updated for the Omni.

Posted by on Jul 29, 2021

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Comment from Hotel Management

Jul 30, 2021 by General Manager

Thank you for your recent stay with us at Omni San Antonio Hotel at the Colonnade; it was a pleasure to welcome you. We apologize that our tubs were not to your liking, but we're pleased that this did not detract from your overall experience, and we will keep your comment in mind when making updates. Thank you for taking the time to leave your comments, and we hope to have the opportunity to welcome you back again soon. Regards, Riaan Nel General Manager

4 out of 5
Nice spot between theme park and downtown.

Posted by on May 2, 2021

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Comment from Hotel Management

May 2, 2021 by Tom

Thank you for staying with us and sharing your feedback. we hope to see you back soon. Have a great week!

4 out of 5
The location of this property is awesome

Posted by on Apr 25, 2021

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Comment from Hotel Management

Apr 26, 2021 by Tom

Thank you for staying with us and sharing your feedback. We hope to have you back soon!

5 out of 5
Very comfy and clean property.

Posted by on Apr 21, 2021

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Comment from Hotel Management

Apr 22, 2021 by Tom

Thank you for staying with us and sharing your feedback. We hope to see you back soon!

5 out of 5
This hotel is amazing! The customer service was outstanding. We got in at about 2:30am and called in advance to let them know we were coming and if they could hold our reservation. They said not a problem. We got there and they greeted us by name due to the late check in. But still. They all had smiles on their faces and were eager to help us in any way to make it a nice stay. I would highly suggest The Omni to anyone traveling to San Antonio. It’s right in the city center but still very quite and very accommodating.

Posted by , from Houston on Jan 14, 2021

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Comment from Hotel Management

Jan 14, 2021 by Olivia G.

Thank you for sharing your experience and for your kind remarks regarding the level of service and accommodation you received while you were our guest. We could not be more pleased to hear that you enjoyed your visit. We hope to see you back soon!

4 out of 5
Good place to just relax for a night or two. The pool was cold outside, but inside was nice. The whirlpool spa was great.

Posted by on Sep 27, 2020

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Comment from Hotel Management

Sep 28, 2020 by Tom

Thank you for staying with us and we will be sure to address your concerns about the outdoor pool. Thanks again and we hope to have you back soon!

5 out of 5
The property is beautifully maintained. A very efficient & friendly staff makes the visit pleasant & relaxing. The OMNI properties are always accommodating in my experience no matter what city or State I 'm in.

Posted by , from Carrollton, TX on Aug 10, 2020

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Comment from Hotel Management

Aug 11, 2020 by Tom

Thank you for staying with us and we hope to see you soon!

About the The Westin San Antonio North

Location 9821 Colonnade Blvd, San Antonio, TX 78230

Property Features

The Westin San Antonio North offers its guests an indoor pool, an outdoor pool, a spa tub, and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 24979 square feet (2321 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the family-friendly The Westin San Antonio North. Free self parking is available. Smoking is allowed in designated areas at this 4-star San Antonio hotel.

  • 1 building
  • 326 guestrooms or units
  • 19 levels
  • 24979 sq ft of conference space
  • 2321 sq m of conference space
  • Built in 1985
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Refrigerator (on request)
  • Microwave (on request)
  • Free cribs/infant beds

Internet

Available in all rooms: Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Westin San Antonio North offers 326 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

  • In-room dining
  • LCD television
  • Cable channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 11:00 AM.

Bolo's - This restaurant serves breakfast and lunch.

Lobby Bar - Onsite lobby lounge. Open daily.

Room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 50 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • UnionPay
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 50 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28.00 for adults and USD 10.00 for children (approximately)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Rollaway bed fee: USD 25 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Omni San Antonio
  • Omni Hotel Colonnade
  • Omni Hotel Colonnade San Antonio
  • Omni Hotel San Antonio Colonnade
  • Omni San Antonio
  • Omni San Antonio Colonnade
  • Omni San Antonio Hotel
  • Omni San Antonio Hotel Colonnade
  • San Antonio Colonnade
  • San Antonio Omni Colonnade Hotel
  • Omni Colonnade
  • The Westin Antonio Antonio
  • San Antonio Colonnade Hotel
  • The Westin San Antonio North Hotel
  • Omni San Antonio Hotel at the Colonnade
  • The Westin San Antonio North San Antonio
  • The Westin San Antonio North Hotel San Antonio

You should know

  • Pool access available from 6:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.