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4.2 out of 5

"return stay and as usual it was a great experience. " More

By a verified traveler on Tue 26 Nov 2019

Hotel Description

Family-friendly 4-star hotel with outdoor pool

In shopping district

With a stay at this Vance Jackson hotel, you'll be within 6 miles (10 km) of Six Flags Fiesta Texas and 12 miles (20 km) of San Antonio Zoo and Aquarium. Lackland Air Force Base and Shops at Rivercenter are within 12 miles (20 km).

Family-friendly fun

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center, express check-in, and free airport shuttle. Enjoy the indoor pool and perks like free self parking and a free area shuttle.

WiFi, LCD TVs

In addition to LCD TVs with cable channels, the 326 guestrooms offer WiFi and 24-hour room service. Minibars, down comforters, and in-room massages are also available.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$100* Per night/room May 8 - May 9

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed (Governor's Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Deluxe Double Room (2 Queen Beds)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 2 Twin Beds (Children's Suite)

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

Suite, 1 King Bed (Governor's Suite)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Omni San Antonio Hotel at the Colonnade ratings based on 54 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Omni San Antonio Hotel at the Colonnade

Everyone (23) Couples (3) Family (6)
5 out of 5
return stay and as usual it was a great experience.

Posted by on Nov 26, 2019

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Comment from Hotel Management

Nov 26, 2019 by Riaan N.

Thank you for the review! We are delighted that you enjoyed your stay with us! We hope to see you back soon!

5 out of 5
Staying at this hotel makes you feel like you’re important.

Posted by on Nov 17, 2019

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Comment from Hotel Management

Nov 18, 2019 by Riaan Nel

Dear Anonymous, It is great to hear that you felt treated like a VIP!! Regards,

5 out of 5

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 6, 2019 by Riaan N.

Thank you for the wonderful rating. We appreciate your feedback.

4 out of 5
I requested a double bed room and was told at check-in that there were none available. I didn't understand how that was the case when i paid for my room weeks in advance. They did not have an answer as to why it happened. I talked to the day manager the next day and he was able to give me a free stay for the next night which worked out perfectly. I was very happy with how he treated me and made the situation right!

Posted by on Oct 23, 2019

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Comment from Hotel Management

Nov 21, 2019 by Riaan N.

Thank you so much for visiting and providing feedback. We are pleased to hear that the issue you encountered was resolved. We hope to welcome you back again soon.

5 out of 5

Posted by on Sep 27, 2019

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Comment from Hotel Management

Sep 28, 2019 by Riaan Nel

Dear Anonymous, Thank you for the positive review. We hope to see you back soon.

4 out of 5
The people were great, the furniture needs a little updating

Posted by on Aug 30, 2019

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Comment from Hotel Management

Aug 30, 2019 by Riaan Nel

Thank you very much for the kind comments regarding our staff. We appreciate the feedback.

4 out of 5
Exceptional customer service. The staff was SUPER nice & helpful.

Posted by on Jun 2, 2019

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Comment from Hotel Management

Jul 4, 2019 by Matt

We are glad you enjoyed the service provided by our team.

5 out of 5
The hotel was luxurious. We loved that there was an indoor pool & hot tub as well as an outdoor pool & hot tub. We loved the walk up bar by the pool and the sauna. Although we didn't use it, the fitness center was impressive.

Posted by , from Port Allen, LA on May 28, 2019

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Comment from Hotel Management

Jul 5, 2019 by Matt

Thank you for staying with us, we are glad you enjoyed the amenities at the hotel!

5 out of 5
Landscape was very neat & clean. Lobby area & staff were neat & orderly.

Posted by on May 13, 2019

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Comment from Hotel Management

Jul 4, 2019 by Matt

Thank you for taking the time to leave a review of the hotel.

2 out of 5
When I checked in, the system was down & we couldn’t get keys to the rooms - I had to wait to be let to the room, ask someone to let me in the workout room, then back into my room. The shower was dirty and had black hair in it when I tried to take a shower. I had to clean it myself - really gross!! Then the air cond would go off at night & we would wake up sweaty until it came back on - just not what I expected from an Omni property

Posted by on Apr 29, 2019

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About the Omni San Antonio Hotel at the Colonnade

Location 9821 Colonnade Blvd, San Antonio, TX 78230

Property Features

Omni San Antonio Hotel at the Colonnade offers its guests an indoor pool, an outdoor pool, a spa tub, and a sauna. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a 24-hour business center on site. Event space at this hotel measures 23,000 square feet (2 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the family-friendly Omni San Antonio Hotel at the Colonnade. An area shuttle within 5 miles and a roundtrip airport shuttle at scheduled times are free. Free self parking is available. Smoking is allowed in designated areas at this 4-star San Antonio hotel.

  • 1 building
  • 326 guestrooms or units
  • 19 levels
  • 23,000 sq ft of conference space
  • 2 sq m of conference space
  • Built in 1985
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Valet parking (surcharge) , Free RV, bus, truck parking

Transport

  • Airport: San Antonio, TX (SAT-San Antonio Intl.) (14.7 km / 9.1 mi)
  • Property shuttles: Free airport shuttle, area shuttle within 5 miles, theme park shuttle, and shopping center shuttle
  • Parking: Free self parking and RV/bus/truck parking; valet parking available for a surcharge

Room Amenities

Omni San Antonio Hotel at the Colonnade offers 326 accommodations with minibars and safes. Beds feature down comforters. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. This San Antonio hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves, refrigerators, and in-room massages can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator available
  • Microwave available
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Omni San Antonio Hotel at the Colonnade has a restaurant on site.

24-hour room service is available.

Nearby Activities

An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Spa Services

  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Airport shuttle service is available at scheduled times from 6 AM to 10 PM. Fees may apply. Contact the property in advance to make arrangements.

Airport transportation is offered at scheduled times from 6 AM to 10 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 25 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • Debit cards
  • Number of children who can stay free - 3

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 28.00 for adults and USD 10.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 10 per 24-hour period (rates may vary)
  • Valet parking fee: USD 15 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Omni San Antonio
  • Omni Hotel Colonnade
  • Omni Hotel Colonnade San Antonio
  • Omni Hotel San Antonio Colonnade
  • Omni San Antonio
  • Omni San Antonio Colonnade
  • Omni San Antonio Hotel
  • Omni San Antonio Hotel Colonnade
  • San Antonio Colonnade
  • San Antonio Omni Colonnade Hotel
  • Omni Colonnade
  • Omni Antonio At The Colonnade
  • Omni San Antonio Hotel at the Colonnade Hotel
  • Omni San Antonio Hotel at the Colonnade San Antonio
  • Omni San Antonio Hotel at the Colonnade Hotel San Antonio

You should know

  • Omni San Antonio Hotel at the Colonnade offers transfers from the airport. Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
url importing https://www.travelocity.com/San-Antonio-Hotels-Omni-San-Antonio-Hotel-at-the-Colonnade.h3187-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.