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4.3 out of 5

"The hotel has wonderful charm. Its old world style is beautiful. Nice and quiet rooms. Maid service was lacking a lot, even after we met with the f ... " More

By a verified traveler on Tue 30 Nov 2021

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Hotel Description

4-star romantic hotel near River Walk

Central San Antonio getaway

A stay at this Downtown San Antonio hotel places you steps from San Antonio Majestic Theater and a 5-minute walk from River Walk. Market Square and Alamo are also within half a mile (1 km).

Business services

This hotel features a restaurant, a gym, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. A coffee shop, a terrace, and limo/town car service are also on offer.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 213 guestrooms also offer free WiFi and 24-hour room service. Flat-screen TVs, minibars, and coffee/tea makers are also available.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
$186* Per night/room Feb 16 - Feb 17

Superior Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Traditional Double Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Valencia Riverwalk ratings based on 39 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Valencia Riverwalk

Everyone (12) Couples (8) Family (15)
4 out of 5
The hotel has wonderful charm. Its old world style is beautiful. Nice and quiet rooms. Maid service was lacking a lot, even after we met with the front desk daily.

Posted by on Nov 30, 2021

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Comment from Hotel Management

Dec 1, 2021 by Rudy Moreno Front Office Manager

Dear Lynn Marie, I would like to sincerely apologize again for all the inconveniences you experience during your time with us. Be assured I will address every concern with our management team and staff. Feedback like this helps us to pinpoint the areas we are lacking so that we can focus on retraining and getting things corrected. I would love for you to join us again in the future and give us another chance at what so many guests have grown fond of here at Hotel Valencia.

5 out of 5

Posted by , from FORT MYERS on Oct 7, 2021

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5 out of 5
Right next to river walk

Posted by , from Fort Stewart on Aug 29, 2021

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Comment from Hotel Management

Oct 9, 2021 by Rudy Moreno Front Office Manager

Dear Kerry, Thank you kindly for leaving us your feedback, we thank you for staying with us. Safe travels!

5 out of 5
Staff was great!!

Posted by on Aug 3, 2021

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Comment from Hotel Management

Aug 14, 2021 by Rudy M

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rudy Moreno Front Office Manager

5 out of 5

Posted by on Aug 3, 2021

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5 out of 5

Posted by on Jul 15, 2021

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Comment from Hotel Management

Aug 14, 2021 by Rudy M

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rudy Moreno Front Office Manager

5 out of 5
I absolutely loved the total atmosphere! The staff were super friendly and the food was delicious. We will definitely be staying again…hopefully overlooking the Riverwalk!

Posted by on Jul 15, 2021

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Comment from Hotel Management

Aug 14, 2021 by Rudy M

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rudy Moreno Front Office Manager

4 out of 5
The valet was the best part of the whole stay. They knew my family by name and took care of us.

Posted by on Jun 29, 2021

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Comment from Hotel Management

Jul 1, 2021 by Rudy M

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rudy Moreno Front Office Manager

5 out of 5
The hotel is beautiful and quiet. It is steps from the riverwalk. Restaurant on site was excellent. Respectful of Covid procedures.

Posted by on Jun 23, 2021

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Comment from Hotel Management

Jun 28, 2021 by Rudy M

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rudy Moreno Front Office Manager

1 out of 5
The property does not have a swimming pool although advertised as having one. The bathroom did not have any hand towels or wash clothes. They did not provide bath soap, hand soap, coffee, Kleenex tissues and TV remote didn’t work. The basic amenities did not meet our expectations for an “upscale” hotel. This hotel is way overpriced.

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 28, 2021 by Rudy M

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Rudy Moreno Front Office Manager

About the Hotel Valencia Riverwalk

Location 150 E Houston St, San Antonio, TX 78205

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and limo/town car service. WiFi is free in public spaces. A health club, spa services, and a library are also featured at the business-friendly Hotel Valencia Riverwalk. Parking is available for a fee. This 4-star San Antonio hotel is smoke free.

  • 213 guestrooms or units
  • 12 levels
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: San Antonio Station (2.1 km / 1.3 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hotel Valencia Riverwalk offers 213 accommodations with minibars and safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 9 AM.

Hotel Valencia Riverwalk has a restaurant on site.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a health club.

Spa Services

Guests can pamper themselves by indulging in the onsite spa services. Services include massages and body treatments.

  • Body treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair-accessible public washroom
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • No pets allowed

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 18 and USD 25 per person (approximately)
  • Valet parking fee: USD 45 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Valencia
  • Hotel Valencia Riverwalk
  • Riverwalk Valencia
  • Valencia Hotel
  • Valencia Hotel Riverwalk
  • Valencia Riverwalk
  • Valencia Riverwalk Hotel
  • Hotel Valencia San Antonio
  • Valencia Riverwalk San Antonio
  • Hotel Valencia Riverwalk San Antonio
  • Hotel Valencia Riverwalk Hotel
  • Hotel Valencia Riverwalk San Antonio
  • Hotel Valencia Riverwalk Hotel San Antonio

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.