4.1 out of 5

"The hotel was in a great location and the staff was awesome. We really enjoyed it! " More

By a verified traveler on Fri 29 Dec 2017

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Hotel Description

A romantic stay in the heart of Houston awaits you at Hyatt Regency Houston. Within just a 15-minute stroll, you'll find popular places like Discovery Green and Downtown Aquarium. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and an outdoor swimming pool.

You can enjoy flat-screen TVs with cable channels, and all 955 rooms feature free WiFi, free wired Internet, and iPod docks. Refrigerators and room service make in-room dining convenient. Premium bedding and free toiletries are nice touches to enhance your stay. Coffee/tea makers, free newspapers, and free bottled water are also available.

The fine-dining restaurant, Spindletop, is open for dinner. The hotel's own poolside bar is a nice place to enjoy a drink. 71300 square feet (6624 square meters) of event facilities include a conference center, and other business amenities include a business center and limo/town car service. Other amenities include free WiFi in public areas, a 24-hour health club, and a coffee shop/café. Buffet breakfast is available daily. There's also valet parking, along with the convenience of a free area shuttle.

Attractions within a 20-minute walk of this 4-star Downtown Houston hotel include George R. Brown Convention Center and Toyota Center.

Hyatt Regency Houston ratings based on 16 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5
The hotel was in a great location and the staff was awesome. We really enjoyed it!

Posted by on Dec 29, 2017

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5 out of 5
I loved this hotel. Staff was very nice and the rooms were very clean. I would be staying here again in the future.

Posted by , from d on Jun 1, 2016

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4 out of 5

Very good hotel in heart of downtown Houston

Pros: Location, updated all around, clean
Cons: I'm a fan of the best mattresses possible. This one was pretty good but still a little room for improvement.
Location: Great for meetings in this part of downtown Houston.
Great stay. Requested quiet room so they provided one set back from the atrium. Very quiet. Would recommend...very good hotel for the price when traveling on business.

Posted by on Jan 29, 2016

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3 out of 5

Nice Hotel, Rude Staff

Pros: The rooms were nice and so was the view.
Cons: The pool was not clean, the staff were extremely rude.
Location: Downtown Houston, plenty of amazing food, downtown Aquarium, House of Blues, Lucky Strike.
I'm fairly certain I was racially profiled. They gave me a very hard time upon check-in. My guess is because I'm young, black, and was wearing gym shorts. The manager even implied that I was going to ruin the hotel room. I felt belittled and my feelings were extremely hurt. Next time, I'll stay at the Hilton Americas instead.

Posted by , from Houston, TX on Jul 21, 2015

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4 out of 5
Clean and good service. Good buffet breakfast and central location

Posted by on Jun 19, 2015

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Comment from Hotel Management

Aug 5, 2015 by Michael

Thanks for choosing the Hyatt Regency Houston for your overnight stay. I am glad you enjoyed the service and the location. Please come back and see us again soon.

5 out of 5

Best staff

This is not the first time I have stayed here at the Hyatt Regency Houston and am happy to say the people/staff were as wonderful as always. I am amazed to see the same happy and helpful faces over the years. Whatever the hotel is doing must be working. The only suggestion is for the 24hr coffee shop carry ice cream for late night comfort food attacks. I had a great stay.

Posted by , from Montana on Nov 9, 2013

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Comment from Hotel Management

Aug 5, 2015 by Michael

Wow! What a complimentary review. We certainly appreciate the time spent writing it and we hope we can have you back for business or pleasure! We are appreciative of your kind words. Thank you for choosing Hyatt.

3 out of 5

Very poor check in process

Pros: Close restaurants
Cons: No free Internet, Noisy
One of the most disappointing checking I have experienced. We tried to check in at 3:30 on Sat 3/16/13, to be told no rooms were currently ready, but it would only be 15-20 min. I asked the person assisting me if she was sure it was only 15-20 min and she reassured me it would be no longer than that. After waiting 45 minutes I asked a different front desk staff member if there was any updates and he informed me that it would be at least another 2 hours before my room would be ready. I understand weekends are busy but getting my room almost 4 hours after it should have been available is unacceptable(check in is at 3:00). Also I would have appreciated the first person assisting me being honest about the wait time vs telling me something obviously untrue.

Posted by on Mar 17, 2013

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2 out of 5

the staff was helpful.

The room we were given, the beds were makeup. I went into the bathroom and found it was filthy. Full.trashcans.wet towels. What was in the tub I'll not talk about We were moved to a clean room sent a bottle.of wine and a cheese and fruit tray.

Posted by , from Texas on Jan 4, 2013

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Comment from Hotel Management

Apr 9, 2014 by Tom

I'm sorry to hear about your experience. Cleanliness is one of our biggest priorities and you can rest assured I'll research this immediately. We hope you will consider staying with us again in the future as we would love to make up for a less desirable stay.

5 out of 5

Great Service and Accommodations

Pros: Free breakfast, Close restaurants, Free Internet, Quiet
Overall we were very satisfied with out stay. We took the breakfast package/late checkout package, and it was great..eggs cooked your way, with a variety of other items for breakfast (truly a breakfast buffet). Service = excellent! Hotel has been remodeled and looks as if it was brand new. We took the valet parking option ($25/day), as they offer in/out at your convenience, and you don't have to walk far away to get a parking space, as it is right on downtown houston. The rooms are spacious, and bed/pillows are awesome. I definitely recommend this hotel in downtown Houston.

Posted by , from Texas, USA on Sep 29, 2012

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4 out of 5

this hotel was very nice for the cost other than the noise

Pros: Close restaurants, Free Internet
Cons: Noisy
our room was next to a stair way and the stair way door kept slamming all night and kept us up, at one point the fire alarm went off because the slamming of the door made the cover fall off of the alarm. other than that the hotel was nice and very clean

Posted by on Jun 20, 2012

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About the Hyatt Regency Houston

Location 1200 Louisiana St, Houston, TX 77002

Property Features

Hyatt Regency Houston offers its guests an outdoor pool and a 24-hour health club. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center, limo/town car service, and meeting rooms. Event space at this hotel measures 71300 square feet (6624 square meters) and includes a conference center. A rooftop terrace, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Hyatt Regency Houston. A free area shuttle within 3 mi is available. For a fee, parking is available. This 4-star Houston hotel is smoke free.

  • 955 guestrooms or units
  • 30 levels
  • 2 dining venues
  • 2 bars or lounges
  • 10 conference rooms
  • 71300 sq ft of conference space
  • 6624 sq m of conference space
  • Built in 1972
  • Bar by the pool
  • Coffee shop
  • Terrace on the roof
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Houston, TX (HOU-William P. Hobby) (20 km / 12.4 mi)
  • Train station: Houston Station (1.7 km / 1.1 mi)
  • Metro station: Main Street Square Station (0.4 km / 0.2 mi)
  • Property shuttles: Free area shuttle within 3 mi
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Regency Houston offers 955 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Spindletop - This fine-dining restaurant serves dinner only. Open select days.

Shulas Steakhouse - This steakhouse serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

A roomy mirrored 24-hour fitness center at the Hyatt Regency Houston offers guests cardio and weight training equipment, six TVs, towels, purified water, vending machines, and restrooms. A large lap pool on the sixth floor is surrounded by a roomy sundeck and offers sweeping views of the Houston skyline. Bright-blooming azaleas and trees add a garden feel. There are plenty of chaise lounges and towels.

Houston's downtown YMCA is three blocks from the hotel and offers guests two aerobics studios, indoor/outdoor tracks, four-lane lap pool, squash and racquetball courts, two basketball courts, volleyball, saunas, steam rooms, and a complete cardio center (surcharges apply).

The 18-hole Memorial Municipal Golf Course is located three miles from the hotel. It has a rolling terrain, mature pine trees line its fairways, and several water hazards make for a challenging game (surcharges apply). The recreational activities listed below are available either on site or near the hotel; fees may apply.

Spa Services

  • Manicures and pedicures

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pets

  • Pets: USD 100 per pet, per stay
  • Maximum 2 per room (weight limit: 75 lb)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 25 and USD 35 per person (approximately)
  • Valet parking fee: USD 36 per night (in/out privileges)
  • Pet fee: USD 100 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Houston Hyatt
  • Houston Hyatt Regency
  • Houston Regency
  • Houston Regency Hyatt
  • Hyatt Houston
  • Hyatt Houston Regency
  • Hyatt Regency Hotel Houston
  • Hyatt Regency Houston
  • Regency Houston
  • Regency Hyatt Houston
  • Hyatt Regency Houston Hotel Houston
  • Hyatt Regency Houston Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.