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4.3 out of 5

"One of the most inconvenient hotels we have ever stayed in. Even our Rome hotels were better than this for ease of parking and check-in. " More

By a verified traveler on Sat 28 Dec 2019

Hotel Description

4-star romantic hotel near River Walk

Central San Antonio getaway

A stay at this Downtown San Antonio hotel places you steps from Alamo and a 5-minute walk from River Walk. Henry B. Gonzalez Convention Center and San Antonio Majestic Theater are also within half a mile (1 km).

Business services

This hotel features an outdoor pool, a 24-hour health club, and a restaurant. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. There's a bar/lounge on site, and laundry facilities and concierge services are also provided.

Free Internet, comfy beds

Boasting comforts like pillowtop beds and premium bedding, the 629 guestrooms offer free WiFi and free wired Internet, as well as LED TVs with satellite channels. Other amenities include iPod docks, refrigerators, and room service.

Room, 2 Double Beds, Accessible, Bathtub

Bed Count 2 Full Beds Maximum Occupancy 5 Max
$128* Per night/room Aug 16 - Aug 17

Room, 1 King Bed, Accessible (Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Riverbend)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Regency, Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Regency San Antonio Riverwalk ratings based on 34 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency San Antonio Riverwalk

Everyone (23) Couples (3) Family (9)
4 out of 5

Posted by on Feb 12, 2020

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3 out of 5
One of the most inconvenient hotels we have ever stayed in. Even our Rome hotels were better than this for ease of parking and check-in.

Posted by on Dec 28, 2019

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3 out of 5
Ideal location close to many activities and great restaurants. Front desk staff and concierge extremely friendly and helpful. The housekeeping falls short, our stay was 5 nights, we needed to call for towels and toilet paper until day 4, when we did have full service changing out the towels, restocking needed toiletry supplies and making the beds. Very fun trip!

Posted by on Dec 4, 2019

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4 out of 5
unable to control the room temperature. WHat else do you want me to say to make a minimum of 50 characters

Posted by on Nov 26, 2019

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4 out of 5
Location the best on the River Walk. Make sure you get a high level room, thought we booked it but wasn't given them, sucked to be on the second floor.

Posted by on Nov 21, 2019

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5 out of 5

Posted by on Nov 10, 2019

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4 out of 5

Posted by on Oct 8, 2019

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Comment from Hotel Management

Oct 9, 2019 by Hyatt Regency San Antonio

Hello, Thank you for your feedback. We are glad to hear you enjoyed your stay with us at our Riverwalk property and we hope to see you again in the future!

1 out of 5
I liked the location. We didn’t like the pool was closed and wasn’t told upon check in. Also had issue with another hotel guest beating on our door, used profanity and security had to come and the other hotel guest was asked to leave

Posted by on Sep 3, 2019

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Comment from Hotel Management

Oct 4, 2019 by Hyatt Regency San Antonio

Greetings, Thank you for taking the opportunity to review your recent stay with us. We are happy to hear you enjoyed our Riverwalk location. Please accept a sincere apology from our team in regards to the inconveniences you experienced during your visit. We can guarantee you this is not our standard. Please know your comments will be shared and utilized for us all to learn and grow. I do hope that when your travels bring you back, that you will give us another opportunity to regain your faith and confidence in the Hyatt Regency San Antonio.

5 out of 5

Posted by on Aug 6, 2019

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Comment from Hotel Management

Oct 2, 2019 by Hyatt Regency San Antonio

Hello, Thank you for taking the time to review your stay. We are thrilled that you had a pleasurable visit and look forward to seeing you again in the future!

5 out of 5

Posted by on Jul 30, 2019

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About the Hyatt Regency San Antonio Riverwalk

Location 123 Losoya St, San Antonio, TX 78205

Property Features

Hyatt Regency San Antonio Riverwalk offers its guests an outdoor pool and a 24-hour health club. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. You'll find a business center on site. Event space at this hotel measures 40,000 square feet (4 square meters) and includes a conference center. Tour/ticket assistance, multilingual staff, and gift shops/newsstands are also featured at the eco-friendly Hyatt Regency San Antonio Riverwalk. Parking is available for a fee. This 4-star San Antonio hotel is smoke free.

  • 1 building
  • 629 guestrooms or units
  • 16 levels
  • 40,000 sq ft of conference space
  • 4 sq m of conference space
  • Built in 1981
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: San Antonio Intl. Airport (SAT) (15.2 km / 9.5 mi)
  • Train station: San Antonio Station (2.7 km / 1.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Hyatt Regency San Antonio Riverwalk offers 629 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters and premium bedding. 65-inch LED televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • IPod dock
  • In-room dining
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Shower and tub combination
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Q Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Boat tours nearby
  • Swimming nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is property policy that all guests must wear a face mask within public areas of the property.

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a smoke detector and window guards

This property advises that enhanced cleaning and guest safety measures are currently in place

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests

Contactless check-in and contactless check-out are available

Individually-wrapped food options are available for breakfast, lunch, and dinner

Each guestroom is kept vacant for a minimum of 48 hours between bookings

The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 2.54 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 20 and USD 25 per person (approximately)
  • Self parking fee: USD 38 per night (in/out privileges)
  • Valet parking fee: USD 49 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 25.0 per night
  • Service fee: USD 3 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Regency Hotel Riverwalk
  • Hyatt Regency Riverwalk
  • Hyatt Riverwalk
  • Riverwalk Hyatt
  • Hyatt Regency Riverwalk Hotel San Antonio
  • Hyatt Regency Riverwalk Hotel
  • Hyatt Regency Riverwalk San Antonio
  • Hyatt Regency San Antonio Riverwalk Hotel
  • Hyatt Regency San Antonio Hotel
  • San Antonio Hyatt Regency
  • Hyatt Regency San Antonio Riverwalk Hotel
  • Hyatt Regency San Antonio Riverwalk San Antonio
  • Hyatt Regency San Antonio Riverwalk Hotel San Antonio

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.