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"the lady at the front desk was amazing .................................................................. " More

By a verified traveler on Mon 11 Feb 2019

Hotel Description

Hotel near Town Center at Aurora in Aurora

In historical district

With a stay at this Heather Gardens hotel, you'll be within 2 miles (3 km) of Cherry Creek State Park and 6 miles (10 km) of Town Center at Aurora. The Children's Hospital and Anschutz Medical Campus are also within 6 miles (10 km).

Free breakfast

This hotel doesn't skimp on freebies - guests receive free on-the-go breakfast and free WiFi. A safe deposit box and laundry facilities are also provided.

Free WiFi, kitchens

The 138 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and ironing boards are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$90* Per night/room Aug 24 - Aug 25

Deluxe Studio, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Studio, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive 1 Queen Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Extended Stay America Suites Denver Aurora South ratings based on 15 Verified Reviews

Review Summary
2.8 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America Suites Denver Aurora South

Everyone (11)
3 out of 5

Posted by on Mar 14, 2019

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Comment from Hotel Management

Apr 22, 2019 by Hotel Management

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management

4 out of 5
the lady at the front desk was amazing ..................................................................

Posted by on Feb 11, 2019

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Comment from Hotel Management

Feb 13, 2019 by Hotel Management 

Thank you for commenting online regarding your visit to Extended Stay America. It is a delight to know you were treated extremely well by our staff and their friendly service made for a memorable experience. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management

5 out of 5
I love this place. The room is awesome. It would be nice if the front desk workers were more pleasant. They really need better customer service skills

Posted by on Feb 7, 2019

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Comment from Hotel Management

Feb 8, 2019 by Hotel Management

Thank you for the glowing review of Extended Stay America. We're thrilled to know you loved your well-appointed room and that you were impressed with the service provided by our associates. We appreciate the recognition of our efforts and look forward to welcoming you back. Sincerely, Hotel Management

1 out of 5
I did not stay at your motel I tried to check in they said it was overbooked I made my reservation with Travelocity so I went to a different motel in Aurora on August 25 I waited in the waiting room for about five minutes in your video camera took pictures of me as it recorded be your staff told me to get a hold the Travelocity to get my money back and now you will refuse my payment

Posted by on Aug 27, 2018

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Comment from Hotel Management

Sep 1, 2018 by Management

Thank you for being our guest and for taking the time to leave feedback. We apologize for the unpleasant experience. You deserved a comfortable and stress-free stay, and we assure you that what you experienced is not typical. Please do not hesitate to contact our general manager directly if you would like to discuss this matter in more detail. Thank you for being our guest, and we hope you will consider staying with us again. Hotel Management

4 out of 5
good experience for the money -- clean, quiet, easy location, could use more food for breakfast.

Posted by , from Buffalo, N.Y. on Jun 10, 2018

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Comment from Hotel Management

Jun 20, 2018 by Hotel Management

Thank you for being our guest at Extended Stay America. We appreciate your review and are delighted that your visit with us was a great one. It was good to have you here, and we hope you will come and see us again soon. Sincerely, Hotel Management

2 out of 5
Mold in the bath; chemical smell from trying to get smoke out of carpet; stains on the sink, sticky substance all over the floor and counter top; stains in the carpet; office ran out of muffins for breakfast; very narrow parking spaces; no hangers for clothes; air conditioner blows directly on the bed and the nightstand was broken. The office personnel were great; the bed was new; the coffee was decent; the security was present and it was close to lots of restaurants.

Posted by , from Houston, TX on Jun 10, 2018

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Comment from Hotel Management

Jun 20, 2018 by Hotel Management

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management

2 out of 5
Cannot provide supplies in room ex. cofee maker. Linens looks very old, as if somebody just slept on it. Bugs flying and bites.

Posted by on May 24, 2018

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Comment from Hotel Management

May 25, 2018 by Hotel Management

Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope the positive aspects of your stay will bring you back the next time your travels bring you our way. Sincerely, Hotel Management

5 out of 5

Awesome Place To Stay

Karla is always so friendly and professional. She makes you feel welcome. Always greets me with a smile. Great customer service skills. The motel is clean and so home away from home environment. I hate leaving :-(. I just love to rent here. Thank you.

Posted by , from Aurora,CO on Mar 6, 2017

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3 out of 5

Sleep is a necessary thing.

Well, I needed a room and the budget worked out. I had a muffintop and a granola bar for breakfast. Nuff said...

Posted by on Feb 6, 2017

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2 out of 5

No ice

Location: Only 20 minutes to the airport
We chose the extended stay aurora because it was cheaper than most of the others and we only needed a place to sleep prior to an early flight out the next day. The room was not clean, and, although the place was advertised as a place where we could spend some time, and did have a kitchen, there was no silverware or other implements of any kind there. Oh, I'm sorry, there was one drinking glass and 2 coffee cups (but no coffee). But, the worst part was there was no ice available. I had to go to the hotel next door to get ice. Thank god the room was cheaper than most of the others available, so I don't feel so bad about it. My wife, on the other hand, will probably never forgive me.

Posted by , from atlanta on Oct 13, 2016

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About the Extended Stay America Suites Denver Aurora South

Location 13941 E Harvard Ave, Aurora, CO 80014

Property Features

Free breakfast is available daily. WiFi is free in public spaces. The business-friendly Extended Stay America Suites Denver Aurora South also features coffee/tea in a common area, laundry facilities, and a front desk safe. This Aurora hotel is smoke free.

  • 138 guestrooms or units
  • 2 levels
  • 3 buildings
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Denver International Airport (DEN) (33.8 km / 21 mi)
  • Metro station: Iliff Station (0.4 km / 0.3 mi)

Room Amenities

Extended Stay America Suites Denver Aurora South offers 138 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels. Housekeeping is provided on request.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

The front desk is open daily from 6:00 AM - midnight. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted.

The front desk at this property is open daily from 6:00 AM - midnight.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America Denver Aurora South
  • Extended Stay America Hotel Aurora Denver South
  • Extended Stay America Denver Aurora South Hotel
  • Homestead Denver Aurora
  • Extended Stay America Denver Aurora South
  • Extended Stay America Suites Denver Aurora South Hotel
  • Extended Stay America Suites Denver Aurora South Aurora
  • Extended Stay America Suites Denver Aurora South Hotel Aurora

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.