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The Ritz-Carlton, Denver

5-star property
1881 Curtis St., Denver, CO 1-855-201-7819
4.5 out of 5
Wonderful!
See all 26 travelocity Reviews

"It was so beautiful, and very clean. The staff was very polite and accommodating. Restuarant was so tasty, the bar was such a great atmosphere. The c ... " More

By a verified traveler on Tue 05 Nov 2019

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Hotel Description

5-star luxury hotel near Coors Field

City center retreat

Within a 15-minute walk of this Downtown Denver hotel, you'll find Coors Field and Colorado Convention Center. Larimer Square and Union Station are also within half a mile (1 km).

Renovated in 2017

A full-service spa, a gym, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. You'll appreciate the steam room, bar/lounge, and laundry facilities.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$426* Per night/room Aug 5 - Aug 6

Executive Suite, 1 Bedroom, Non Smoking (club executive)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Luxury Suite, 1 Bedroom, Non Smoking (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Ritz-Carlton, Denver ratings based on 26 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Ritz-Carlton, Denver

Everyone (8) Couples (1) Family (1)
2 out of 5
Unfortunately, the hotel was really dirty.

Posted by on May 23, 2022

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Comment from Hotel Management

Jun 29, 2022 by The Ritz-Carlton, Denver

Good Morning Ms. Jennifer, We sincerely apologize for the cleanliness challenges we have caused during your stay. We will ensure we communicate and take immediate action to address these opportunities. Thank you,

5 out of 5

Posted by on Mar 25, 2022

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5 out of 5
It was so beautiful, and very clean. The staff was very polite and accommodating. Restuarant was so tasty, the bar was such a great atmosphere. The club lounge was excellent, staff was awesome, I was speaking to them about how dry I was. They made sure we got a humidifier to me room, mae us sleep like babies. No complaints.

Posted by on Nov 5, 2019

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4 out of 5

Ritz Carlton Very Nice

Pros: The bathroom was elegant, loved the soaking tub, also the spa, had a massage that was great.
The hotel was very nice and clean, I personally like a bit more modern but I'm not complaining. The staff was nice and helpful. Great Spa.

Posted by on Jun 18, 2018

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5 out of 5

True customer service

Great stay, food, and service. There were issues with hot water but the staff was on it immediately, called us once it was resolved, and comp'd the room.

Posted by on Dec 26, 2017

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5 out of 5
Front desk personnel and concierge were excellent. Thank you for a nice but brief stay

Posted by on May 22, 2017

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2 out of 5

Excellent location to down town Denver

Pros: The bar and dining room staff, and lonny stay were great. We also enjoyed the use of their car to pick us up after dinner and to our party
Cons: Housekeeping and room service
Location: The 17th street mall is wonderful and within walking distance.
This hotel did not live up to the Ritz standards I have been use to at their other properties. Upon arrival our room did not have two bathrobes, any slippers and not tissues. No turndown service was given on our first day of stay even though we called guest services to request it. The cleanest of the floor was questionable. It was New Year's Eve and the next day there was trash on the elevator lobbies which was not cleaned until the second. We order room service twice during our stay and was told the wait time was one to one and a half hours.

Posted by , from Chicago on Jan 4, 2017

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4 out of 5

Shocking!

Pros: Location and the Excellent Concierge.
Cons: Service,anticipation of the needs of the guest.Timeliness of response to requests. Compassion from staff. Correct and up to date information from Spa
Location: Downtown Denver
This property has the potential to be among the finest in the Ritz-Carlton portfolio, however if the maintenance of this property is any indication of where the Ritz-Carlton brand is headed, I am relieved the Four Seasons is only a few blocks away. Arrival was relatively uneventful, it was disappointing that the hotel restaurant Elways and room service were closed down relatively early considering the star level of the hotel and the day of the week. The service was prompt, but curt. Further, the simple request made in the online booking was neither accommodated or acknowledged. I was surprised to find the disrepair of the actual room itself. I was shocked, literally, while trying to turn the switch of a lamp on. The bulb blew and there was a odor. Due to the time of day the room was completely dark and movement was hindered. Upon request for another room, the front desk staff was not too pleasant or accommodating. I had to ask three times to be moved to another room, desk staff ignored the first time I requested, argued with me at second request and finally agreed at the third demand. While medical assistance was offered, the desk staff did not seem to be bothered by the hazard.

Posted by on Aug 21, 2016

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3 out of 5

not as great as the price

Pros: nothing in particular
It was fine, but I did expect more for the price. We never did figure out why we had 1 cup for coffee when there were three of us in the room and 5 coffee pods to make. the room was clean and convenient. The staff was very friendly and good other than housekeeping who were not very responsive.

Posted by , from 100 miles away on Jul 9, 2015

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4 out of 5

Great hotel

Pros: Clean, Centrally located..... Being driven by the valets when you needed a ride to a local restaurant/event.
This was a NICE Ritz Carlton. The massages were great in the spa. Not to over the top. They didn't have our requested room due to a weather incident and more people staying. Know the rooms aren't guaranteed on travelocity. We had to get another room, but the hotel gave it to us for only $100 a night (way lower than their normal price).

Posted by , from Colorado Springs, CO on Apr 2, 2015

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About the The Ritz-Carlton, Denver

Location 1881 Curtis St., Denver, CO 80202

Property Features

The Ritz-Carlton, Denver offers its guests a full-service spa, a steam room, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury The Ritz-Carlton, Denver. You'll have access to the health club at a partner property. Parking is available for a fee. A complete renovation of The Ritz-Carlton, Denver was completed in April 2017. This 5-star Denver hotel is smoke free.

  • 1 building
  • 202 guestrooms or units
  • 14 levels
  • Built in 2008
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired internet access (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed , Internet access in public areas - surcharge

Parking

Valet parking (surcharge)

Transport

  • Train station: Denver Union Station (1.3 km / 0.8 mi)
  • Metro station: 18th - Stout Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Denver offers 202 air-conditioned accommodations with iPod docking stations and espresso makers. Beds feature premium bedding. 36-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Denver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

ELWAY'S Downtown - This steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Rafting nearby
  • Fitness classes on site
  • Snowmobiling nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

The Ritz-Carlton Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 5 and USD 50 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 15.95 per day (rates may vary)
  • Covered valet parking fee: USD 59.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Denver Ritz-Carlton
  • Ritz-Carlton Denver
  • Ritz-Carlton Hotel Denver
  • Ritz-Carlton Denver Hotel
  • The Ritz-Carlton, Denver Hotel Denver
  • Denver Ritz Carlton
  • Ritz Denver
  • The Ritz-Carlton, Denver Hotel
  • The Ritz-Carlton, Denver Denver
  • The Ritz-Carlton, Denver Hotel Denver

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.