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4.6 out of 5

"The hotel was very nice and clean, I personally like a bit more modern but I'm not complaining. The staff was nice and helpful. Great Spa. " More

By a verified traveler on Mon 18 Jun 2018

Hotel Description

5-star ski hotel near 16th Street Mall

Skiing getaway

Within a 10-minute walk of this Downtown Denver hotel, you'll find 16th Street Mall and Coors Field. Colorado Convention Center and Union Station are also within half a mile (1 km).

Luxury amenities

A full-service spa, a fitness center, and a restaurant are all featured at this smoke-free hotel. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. A bar/lounge, a 24-hour front desk, and a terrace are also provided.

Soaking tubs, iPod docks

Boasting deep soaking bathtubs, the 202 guestrooms also offer WiFi and iPod docks. Smart TVs come with satellite channels, and other amenities include wired Internet and 24-hour room service.

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$299* Per night/room Sep 29 - Sep 30

Room, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite (Ritz-Carlton)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, 1 Bedroom, Business Lounge Access (Club Luxury)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Ritz-Carlton, Denver ratings based on 23 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Ritz-Carlton, Denver

Everyone (7)
4 out of 5

Ritz Carlton Very Nice

Pros: The bathroom was elegant, loved the soaking tub, also the spa, had a massage that was great.
The hotel was very nice and clean, I personally like a bit more modern but I'm not complaining. The staff was nice and helpful. Great Spa.

Posted by on Jun 18, 2018

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5 out of 5

True customer service

Great stay, food, and service. There were issues with hot water but the staff was on it immediately, called us once it was resolved, and comp'd the room.

Posted by on Dec 26, 2017

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5 out of 5
Front desk personnel and concierge were excellent. Thank you for a nice but brief stay

Posted by on May 22, 2017

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2 out of 5

Excellent location to down town Denver

Pros: The bar and dining room staff, and lonny stay were great. We also enjoyed the use of their car to pick us up after dinner and to our party
Cons: Housekeeping and room service
Location: The 17th street mall is wonderful and within walking distance.
This hotel did not live up to the Ritz standards I have been use to at their other properties. Upon arrival our room did not have two bathrobes, any slippers and not tissues. No turndown service was given on our first day of stay even though we called guest services to request it. The cleanest of the floor was questionable. It was New Year's Eve and the next day there was trash on the elevator lobbies which was not cleaned until the second. We order room service twice during our stay and was told the wait time was one to one and a half hours.

Posted by , from Chicago on Jan 4, 2017

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4 out of 5

Shocking!

Pros: Location and the Excellent Concierge.
Cons: Service,anticipation of the needs of the guest.Timeliness of response to requests. Compassion from staff. Correct and up to date information from Spa
Location: Downtown Denver
This property has the potential to be among the finest in the Ritz-Carlton portfolio, however if the maintenance of this property is any indication of where the Ritz-Carlton brand is headed, I am relieved the Four Seasons is only a few blocks away. Arrival was relatively uneventful, it was disappointing that the hotel restaurant Elways and room service were closed down relatively early considering the star level of the hotel and the day of the week. The service was prompt, but curt. Further, the simple request made in the online booking was neither accommodated or acknowledged. I was surprised to find the disrepair of the actual room itself. I was shocked, literally, while trying to turn the switch of a lamp on. The bulb blew and there was a odor. Due to the time of day the room was completely dark and movement was hindered. Upon request for another room, the front desk staff was not too pleasant or accommodating. I had to ask three times to be moved to another room, desk staff ignored the first time I requested, argued with me at second request and finally agreed at the third demand. While medical assistance was offered, the desk staff did not seem to be bothered by the hazard.

Posted by on Aug 21, 2016

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3 out of 5

not as great as the price

Pros: nothing in particular
It was fine, but I did expect more for the price. We never did figure out why we had 1 cup for coffee when there were three of us in the room and 5 coffee pods to make. the room was clean and convenient. The staff was very friendly and good other than housekeeping who were not very responsive.

Posted by , from 100 miles away on Jul 9, 2015

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4 out of 5

Great hotel

Pros: Clean, Centrally located..... Being driven by the valets when you needed a ride to a local restaurant/event.
This was a NICE Ritz Carlton. The massages were great in the spa. Not to over the top. They didn't have our requested room due to a weather incident and more people staying. Know the rooms aren't guaranteed on travelocity. We had to get another room, but the hotel gave it to us for only $100 a night (way lower than their normal price).

Posted by , from Colorado Springs, CO on Apr 2, 2015

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5 out of 5

Staff friendly and attentive always welcoming me by name.

Pros: Close restaurants, Quiet
Cons: No free Internet
Wonderful hotel staff. Service impeccable. Highly recommend when staying in Denver. Very convenient location.

Posted by on Jun 15, 2012

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5 out of 5

Best Hotel Ever!!'

Pros: Close restaurants, Free Internet, Quiet, excellent customer service, great and speedy room service, great chocolate's placed in your room every night, very clean, great smell throughout hotel, everyone's friendly
From the moment we drove up till we drove away on our last day, we received the BEST customer service ever. We were met immediately at our car when we drove up. Bags were taken out of our car for us. We then went inside with the warmest welcome at the concierge desk. Checked in and felt so welcome as we took the elevator to our luxurious room. The hotel was fabulous and I will always look for this hotel chain in which ever city I'm in. I will always treasure this hotel experience. Elways is amazing too! The food is delicious, especially the stake! The customer service there was amazing as well. I truly have not one single complaint about this hotel or the restaurant in it :-) Worth EVERY penny!! Also you are just a few blocks from many restaurants - walking distance. Also there are many Starbucks in very close walking distance. My last word about the Ritz Carlton is AMAZING!!

Posted by , from Texas on Jan 12, 2012

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4 out of 5

For fun its great, for value it awful.

Pros: Close restaurants
Cons: No free Internet, Poor breakfast, awful toilet paper, excessive parking fees
The Hotel was great. I enjoyed my stay. However, for the price paid there are many things lacking. There is a charge for wireless internet.You would expect a five diamond hotel to provide free wireless internet, Motel Six does. Some amenities are lacking. The toilet paper is something you would find in a gas station bathroom you are reluctantly forced to use. A basic continental breakfast which is usually free at all motels costs $28 here, yikes. There is also an untold $27 daily parking fee added to your stay at the end. With all this said, I did enjoy my stay very much. The staff was great, very professional and friendly. The Hotel room and Hotel itself was very clean and nice. The hotel provides a driver for a 5 mile range which was very helpful. Although there are some areas left open for improvement, overall I did enjoy my stay.

Posted by , from Sacramento, CA, USA on Dec 27, 2011

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About the The Ritz-Carlton, Denver

Location 1881 Curtis St., Denver, CO 80202

Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a fitness center. At the end of the day, order après-ski drinks at the hotel's bar. There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. You'll have access to the health club at a partner property. Parking is available for a fee. A complete renovation of The Ritz-Carlton, Denver was completed in April 2017. This 5-star Denver hotel is smoke free.

  • 1 building
  • 202 guestrooms or units
  • 14 levels
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Onsite shopping
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Denver, CO (DEN-Denver Intl.) (38.5 km / 23.9 mi)
  • Train station: Denver Union Station (1.4 km / 0.9 mi)
  • Metro station: 18th - Stout Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Denver offers 202 air-conditioned accommodations with iPod docking stations and espresso makers. Beds feature premium bedding. 36-inch Smart televisions come with premium satellite channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, complimentary toiletries, and hair dryers. This Denver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. Housekeeping is provided daily.

  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Espresso maker
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

ELWAY'S Downtown - This steakhouse specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Bicycle rentals nearby
  • Fitness classes on site
  • Snowmobiling nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Snowshoeing nearby
  • Kayaking nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Spa Services

The Ritz-Carlton Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 40.0 per stay.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 175 per pet, per stay, plus a deposit of USD 175 per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 35 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals exempt from fees/restrictions

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 7.00 and USD 30.00 per person (approximately)
  • Fee for in-room wireless Internet: USD 15.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 15.95 per day (rates may vary)
  • Valet parking fee: USD 50.00 per night (in/out privileges)
  • Pet deposit: USD 175 per stay
  • Pet fee: USD 175 per pet, per stay
  • Rollaway bed fee: USD 40.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Denver Ritz-Carlton
  • Ritz-Carlton Denver
  • Ritz-Carlton Hotel Denver
  • Ritz-Carlton Denver Hotel
  • The Ritz-Carlton, Denver Hotel Denver
  • Denver Ritz Carlton
  • Ritz Denver
  • The Ritz-Carlton, Denver Hotel
  • The Ritz-Carlton, Denver Denver
  • The Ritz-Carlton, Denver Hotel Denver

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Promotions

Club Lounge Details

Book a stay in the "Club Room, Business Lounge Access (Club)" room type and receive access to the Club Lounge for 2 guests. Additional guests can be granted access for a fee.

Full details at check-in. Offer subject to availability. Other restrictions and blackout dates may apply.

url importing https://www.travelocity.com/Denver-Hotels-The-Ritz-Carlton,-Denver.h17198-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.