The Ritz-Carlton, Denver

5-star property
Curtis St., Denver, CO 1-855-201-7819
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4.6 out of 5
Exceptional!
See all 22 Travelocity Reviews

"Great stay, food, and service. There were issues with hot water but the staff was on it immediately, called us once it was resolved, and comp'd the ro ... " More

By a verified traveler on Tue 26 Dec 2017

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Hotel Description

A luxury stay in the heart of Denver awaits you at The Ritz-Carlton, Denver. Within a 20-minute stroll, you'll find popular places like Coors Field and Colorado State Capitol Building. Highlights at this romantic hotel include a full-service spa, a restaurant, and a free area shuttle.

Smart TVs with satellite channels are featured in all 202 rooms, and you can enjoy sitting areas, WiFi, and wired Internet. Minibars provide refreshments, and 24-hour room service is also available. Premium linens invite a comfortable night's sleep, and you'll find nice touches like bathrobes and free toiletries. Additionally, separate bathtubs and showers, espresso makers, and free newspapers are available.

A relaxing visit to The Ritz-Carlton Spa can include deep-tissue massages, hot stone massages, aromatherapy, and reflexology along with access to the spa tub. The restaurant, Elways Downtown, serves American cuisine and is open for breakfast, brunch, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the health club along with access to aerobics classes and yoga classes. 13000 square feet (1208 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and ski storage. Each morning full breakfast is available. There's also the convenience of valet parking.

Attractions within a 30-minute walk of this 5-star Downtown Denver hotel include United States Mint and Denver Art Museum.

The Ritz-Carlton ratings based on 22 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

True customer service

Great stay, food, and service. There were issues with hot water but the staff was on it immediately, called us once it was resolved, and comp'd the room.

Posted by on Dec 26, 2017

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5 out of 5
Front desk personnel and concierge were excellent. Thank you for a nice but brief stay

Posted by on May 22, 2017

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2 out of 5

Excellent location to down town Denver

Pros: The bar and dining room staff, and lonny stay were great. We also enjoyed the use of their car to pick us up after dinner and to our party
Cons: Housekeeping and room service
Location: The 17th street mall is wonderful and within walking distance.
This hotel did not live up to the Ritz standards I have been use to at their other properties. Upon arrival our room did not have two bathrobes, any slippers and not tissues. No turndown service was given on our first day of stay even though we called guest services to request it. The cleanest of the floor was questionable. It was New Year's Eve and the next day there was trash on the elevator lobbies which was not cleaned until the second. We order room service twice during our stay and was told the wait time was one to one and a half hours.

Posted by , from Chicago on Jan 4, 2017

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4 out of 5

Shocking!

Pros: Location and the Excellent Concierge.
Cons: Service,anticipation of the needs of the guest.Timeliness of response to requests. Compassion from staff. Correct and up to date information from Spa
Location: Downtown Denver
This property has the potential to be among the finest in the Ritz-Carlton portfolio, however if the maintenance of this property is any indication of where the Ritz-Carlton brand is headed, I am relieved the Four Seasons is only a few blocks away. Arrival was relatively uneventful, it was disappointing that the hotel restaurant Elways and room service were closed down relatively early considering the star level of the hotel and the day of the week. The service was prompt, but curt. Further, the simple request made in the online booking was neither accommodated or acknowledged. I was surprised to find the disrepair of the actual room itself. I was shocked, literally, while trying to turn the switch of a lamp on. The bulb blew and there was a odor. Due to the time of day the room was completely dark and movement was hindered. Upon request for another room, the front desk staff was not too pleasant or accommodating. I had to ask three times to be moved to another room, desk staff ignored the first time I requested, argued with me at second request and finally agreed at the third demand. While medical assistance was offered, the desk staff did not seem to be bothered by the hazard.

Posted by on Aug 21, 2016

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3 out of 5

not as great as the price

Pros: nothing in particular
It was fine, but I did expect more for the price. We never did figure out why we had 1 cup for coffee when there were three of us in the room and 5 coffee pods to make. the room was clean and convenient. The staff was very friendly and good other than housekeeping who were not very responsive.

Posted by , from 100 miles away on Jul 9, 2015

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4 out of 5

Great hotel

Pros: Clean, Centrally located..... Being driven by the valets when you needed a ride to a local restaurant/event.
This was a NICE Ritz Carlton. The massages were great in the spa. Not to over the top. They didn't have our requested room due to a weather incident and more people staying. Know the rooms aren't guaranteed on travelocity. We had to get another room, but the hotel gave it to us for only $100 a night (way lower than their normal price).

Posted by , from Colorado Springs, CO on Apr 2, 2015

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5 out of 5

Staff friendly and attentive always welcoming me by name.

Pros: Close restaurants, Quiet
Cons: No free Internet
Wonderful hotel staff. Service impeccable. Highly recommend when staying in Denver. Very convenient location.

Posted by on Jun 15, 2012

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5 out of 5

Best Hotel Ever!!'

Pros: Close restaurants, Free Internet, Quiet, excellent customer service, great and speedy room service, great chocolate's placed in your room every night, very clean, great smell throughout hotel, everyone's friendly
From the moment we drove up till we drove away on our last day, we received the BEST customer service ever. We were met immediately at our car when we drove up. Bags were taken out of our car for us. We then went inside with the warmest welcome at the concierge desk. Checked in and felt so welcome as we took the elevator to our luxurious room. The hotel was fabulous and I will always look for this hotel chain in which ever city I'm in. I will always treasure this hotel experience. Elways is amazing too! The food is delicious, especially the stake! The customer service there was amazing as well. I truly have not one single complaint about this hotel or the restaurant in it :-) Worth EVERY penny!! Also you are just a few blocks from many restaurants - walking distance. Also there are many Starbucks in very close walking distance. My last word about the Ritz Carlton is AMAZING!!

Posted by , from Texas on Jan 12, 2012

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4 out of 5

For fun its great, for value it awful.

Pros: Close restaurants
Cons: No free Internet, Poor breakfast, awful toilet paper, excessive parking fees
The Hotel was great. I enjoyed my stay. However, for the price paid there are many things lacking. There is a charge for wireless internet.You would expect a five diamond hotel to provide free wireless internet, Motel Six does. Some amenities are lacking. The toilet paper is something you would find in a gas station bathroom you are reluctantly forced to use. A basic continental breakfast which is usually free at all motels costs $28 here, yikes. There is also an untold $27 daily parking fee added to your stay at the end. With all this said, I did enjoy my stay very much. The staff was great, very professional and friendly. The Hotel room and Hotel itself was very clean and nice. The hotel provides a driver for a 5 mile range which was very helpful. Although there are some areas left open for improvement, overall I did enjoy my stay.

Posted by , from Sacramento, CA, USA on Dec 27, 2011

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5 out of 5

amazing

Pros: service!
Front start to finish, we were treated like royalty. My grandson loved that they remembered his name. It feels like a cozy boutique hotel. Great room service. Have the lamb chop appetizer for a late night snack.

Posted by , from San Diego, CA, USA on Nov 8, 2011

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About the The Ritz-Carlton, Denver

Location 1881 Curtis St., Denver, CO 80202

Property Features

The Ritz-Carlton, Denver offers its guests a full-service spa and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center, limo/town car service, and meeting rooms are available. Event space at this hotel measures 13000 square feet (1208 square meters) and includes a conference center. Spa services, a terrace, and multilingual staff are also featured at the luxury The Ritz-Carlton, Denver. You'll have access to the health club at a partner property. A free area shuttle within 4 mi is available. For a fee, parking is available. This 5-star Denver hotel is smoke free.

  • 202 guestrooms or units
  • 14 levels
  • 8 conference rooms
  • 13000 sq ft of conference space
  • 1208 sq m of conference space
  • Built in 2008
  • Dining venue
  • Bar or lounge
  • Ski equipment storage
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Free area shuttle
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Denver, CO (DEN-Denver Intl.) (40.6 km / 25.2 mi)
  • Train station: Denver Union Station (1.7 km / 1.1 mi)
  • Metro station: 18th - Stout Station (0.3 km / 0.2 mi)
  • Property shuttles: Free area shuttle within 4 mi
  • Parking: Valet parking available for a surcharge

Room Amenities

The Ritz-Carlton, Denver offers 202 air-conditioned accommodations with minibars and espresso makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Smart televisions come with premium satellite channels, pay movies, and Netflix. Bathrooms include separate bathtubs and showers, bathrobes, and complimentary toiletries. This Denver hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Sitting area
  • Minibar
  • In-room dining (24 hours)
  • Smart television
  • Satellite channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Espresso maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily.

Elways Downtown - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

24-hour room service is available.

Nearby Activities

The Ritz-Carlton, Denver offers complimentary admission to Tru Fit, a health club located next door. The health club offers fitness classes, a weight room, and a climbing wall. The club is limited to adult guests only.

  • Snowboarding nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby
  • Yoga classes/instruction on site
  • Pilates classes on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scooter/moped rentals nearby

Spa Services

The Ritz-Carlton Spa offers various types of massages, facials, body treatments, and nail and salon services. The 6,800-square-foot spa includes five treatment rooms, a steam room, spa tubs, and lounges. Guests under 18 are not allowed in the spa.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 175 per pet, per stay

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 30 per person (approximately)
  • Fee for in-room wireless Internet: USD 17.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 17.95 per day (rates may vary)
  • Valet parking fee: USD 50.00 per night (in/out privileges)
  • Pet fee: USD 175 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Denver Ritz-Carlton
  • Ritz-Carlton Denver
  • Ritz-Carlton Hotel Denver
  • Ritz-Carlton Denver Hotel
  • The Ritz-Carlton, Denver Hotel Denver
  • Denver Ritz Carlton
  • Ritz Denver

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Promotions

Club Lounge Details

Book a stay in the "Club Room, Business Lounge Access (Club)" room type and receive access to the Club Lounge for 2 guests. Additional guests can be granted access for a fee.

Full details at check-in. Offer subject to availability. Other restrictions and blackout dates may apply.