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4.1 out of 5

"The property is very clean and the staff were helpful and courteous. " More

By a verified traveler on Fri 17 Sep 2021

Hotel Description

3.5-star hotel in Downtown Denver

Heart of Denver

A stay at this Downtown Denver hotel places you steps from Colorado Convention Center and within a 5-minute walk of Denver Center for the Performing Arts. Boettcher Concert Hall and Buell Theatre are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 15 conference rooms, 24-hour business center, and valet parking. Enjoy the 24-hour fitness center and free perks like on-the-go breakfast and WiFi in public areas.

Free Internet, refrigerators

Featuring conveniences like living rooms and refrigerators, the 403 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs. Microwaves, room service, and coffee/tea makers are also available.

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max
$161* Per night/room Oct 3 - Oct 4

Premium Suite, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Mountain View, Corner

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Denver-Downtown/Convention Center ratings based on 28 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Embassy Suites Denver-Downtown/Convention Center

Everyone (16) Couples (3) Family (8)
5 out of 5
The property is very clean and the staff were helpful and courteous.

Posted by on Sep 17, 2021

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Comment from Hotel Management

Sep 17, 2021 by Anna Miller

Thank you for the positive review! We hope to welcome you back soon!

3 out of 5
The initial check-in, hot breakfast and the breakfast staff are the only positive things I have to say about this property. Although we were on the 14th floor, the street noise could be clearly heard throughout the night... during the week and on weekends. No cleaning service offered during 5-day/4 night stay. The checkout experience was horrible. There was no way to verify hotel charges. Statement not left under door, account info not available on TV, and front desk unable to print statement. Was told that would "probably" receive statement via email but never did. Additionally, not given HH rewards credit and no statement to provide supporting evidence.

Posted by , from Centennial on Sep 13, 2021

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Comment from Hotel Management

Sep 13, 2021 by Jesus Martinez Front Office Manager

Dear Sandra, We apologize about some of the short comings during your stay, unfortunately we are still having some staffing issues when it comes to housekeeping, however we are still cleaning rooms based upon request. With that being said, that should have been communicated to you at check in and we will speak with the team about that as well. As far as your statement toward the end of your stay, we no longer slide statements under the room door as a part of Hilton paper-less program, emails are usually sent out to the email on file as soon as the guest check out, however by booking through a third party, we are unable to disclose your rate, (because we charge the third party) , and they usually do not add your HHONORS profile either. The only statement you will receive with us is incidentals. Room and tax will go through your third party site you had booked through. We apologize about the confusion there and will speak with my team about communicating these things better. We appreciate your feedback and we will discuss with the team on how we can do better!

5 out of 5

Posted by on Jun 3, 2021

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Comment from Hotel Management

Jun 15, 2021 by Steve

We appreciate the great review!

3 out of 5
Huge hotel, beautiful lobby. Had to request room cleaning several times, would come back hours later to it still not done. Two women at front desk were always rude. General manager was very helpful though. They did provide all the towels and hygiene products we needed. The pool area was not clean at all and there is no hot tub.

Posted by on May 23, 2021

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1 out of 5
Our room had a dirty toilet, old used wash cloths hanging in shower, coffee bar was a mess. We were out in a room that was sealed “clean” but not at all clean. No coffee cups for the coffee, just coffee pods and nothing else.

Posted by on Jan 10, 2021

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Comment from Hotel Management

Jan 11, 2021 by Steve

I'm sorry that the room was not up to expectations and I will certainly investigate what may have happened. Obviously the room was not ready for guests. I do hope that you give us another opportunity in the future.

4 out of 5

Posted by on Jan 6, 2021

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Comment from Hotel Management

Jan 7, 2021 by Steve

Ryan, Thanks for the review. We will strive to achieve a "5" on your next stay!

5 out of 5
Great hotel. Very clean, staff was very nice. Very happy with this hotel qnd i qm very picky

Posted by , from topeka kansas on Sep 11, 2020

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2 out of 5
I wasnt fond of anything..the service was void of anything positive and im still waiting for my refund

Posted by on Aug 12, 2020

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5 out of 5

Posted by on Feb 12, 2020

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5 out of 5

Posted by on Dec 15, 2019

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About the Embassy Suites Denver-Downtown/Convention Center

Location 1420 Stout Street, Denver, CO 80202

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Embassy Suites Denver-Downtown/Convention Center offers its guests an indoor pool and a 24-hour fitness center. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. There are 15 meeting rooms available. Multilingual staff, gift shops/newsstands, and concierge services are also featured at the business-friendly Embassy Suites Denver-Downtown/Convention Center. For a fee, parking is available. This 3.5-star Denver hotel is smoke free.

  • 403 guestrooms or units
  • 13 levels
  • Built in 2010
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Train station: Denver Union Station (1.3 km / 0.8 mi)
  • Metro station: 16th - Stout Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Embassy Suites Denver-Downtown/Convention Center offers 403 accommodations with laptop-compatible safes and safes. Accommodations offer separate living rooms and include desks. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided daily.

  • Living room
  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 7:00 AM to 10:00 AM. The hotel hosts a free manager's reception daily.

Elements - This family restaurant serves lunch and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at 4:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: USD 49 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Denver-Downtown/Convention Center
  • Embassy Suites Hotel Denver-Downtown/Convention Center
  • Embassy Suites Denver-Downtown/Convention Center Hotel Denver
  • Embassy Suites Denver-Downtown/Convention Center Hotel
  • Embassy Suites Denver-Downtown/Convention Center Denver
  • Embassy Suites Denver Downtown/Convention Center
  • Embassy Suites nverConvention
  • Embassy Suites Denver-Downtown/Convention Center Hotel
  • Embassy Suites Denver-Downtown/Convention Center Denver
  • Embassy Suites Denver-Downtown/Convention Center Hotel Denver

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.