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3.6 out of 5
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See all 30 travelocity Reviews

"This is a beautiful hotel with beautiful grounds and the staff is excellent. Having said this, the food was horrible. I have never been so disappointe ... " More

By a verified traveler on Mon 05 Feb 2024

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Caribbean Suite King Bed & Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
$510* Per night/room Apr 28 - Apr 29

Junior Suite (Islander, Two King beds & Sofa Bed)

Bed Count 2 King Beds Maximum Occupancy 4 Max

Islander Junior Suite King Bed & Sofa bed

Bed Count room.options.bedSize.SofaBed.Singular Maximum Occupancy 4 Max

Caribbean Diamond Double beds & Sofa Bed

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Caribbean Diamond King Bed & Sofa Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Rock Suite (One Bedroom) King Bed & Two Sofa Beds with Personal Assistant

Bed Count 1 King Bed Maximum Occupancy 4 Max

Hard Rock Hotel & Casino Punta Cana All Inclusive ratings based on 30 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hard Rock Hotel & Casino Punta Cana All Inclusive

Everyone (9) Couples (5) Family (14)
3 out of 5
This is a beautiful hotel with beautiful grounds and the staff is excellent. Having said this, the food was horrible. I have never been so disappointed. We tried so many different restaurants and they were all just awful. We would never go back for this reason alone. We couldn't wait to get home to have decent food. They should really consider not making all inclusive mandatory.

Posted by , from Gaithersburg on Feb 5, 2024

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Comment from Hotel Management

Feb 6, 2024 by Hard Rock Hotel & Casino Punta Cana

Dear CharityWe appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We have shared your comments with the involved departments for appropriate corrective measures. We hope you give us the chance to better serve you in the future, we'll wait for your return. Rock On!

1 out of 5
Service was horrible, air conditioning and jacuzzi were broken and had to wait 2hrs for them to fix two separate times. Asked to move and was denied. I have video of maintenance with tub on its side working on it. Never again! They need to change to maybe a 3 star resort.

Posted by on Nov 28, 2023

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Comment from Hotel Management

Nov 28, 2023 by Hard Rock Hotel & Casino Punta Cana

Dear Marshall EThank you for taking the time to write about your stay, we sincerely regret the inconveniences. Please contact Customer Care team at customercare@hardrockhotelpuntacana.com to gather more details. Rock On!

5 out of 5
Food was great,a great variety of drinks and a great customer service.

Posted by on Jul 12, 2023

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Comment from Hotel Management

Jul 13, 2023 by Hard Rock Hotel & Casino Punta Cana

Dear RafaelThank you for an incredible 5-star review! We are delighted to know that you had an excellent time in our hotel. You can be sure that we have taken your comments into consideration in order to continue improving our services. We look forward to welcoming you back to our beautiful hotel to keep providing you an excellent service. Rock On!

4 out of 5
We enjoyed the different options the resort offered for adults and kids.

Posted by on Mar 2, 2023

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Comment from Hotel Management

Mar 3, 2023 by Hard Rock Hotel & Casino Punta Cana

Dear Boris, We are deligthted to know you had such a great time with us. We hope to welcome you to our stages very soon to earn the final star. Rock On!

1 out of 5

Posted by on Jan 12, 2023

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4 out of 5
Like: Restaurants options, bar, foods, entertainment, music, amenities. Don't like personnel/employee in charge of amenities (ex. guitar request, birthday cake requests etc) because they promised a lot of things to bring us as clients; and they did not keep their words.

Posted by on Dec 27, 2022

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Comment from Hotel Management

Dec 27, 2022 by Hard Rock Hotel & Casino Punta Cana

Dear Miguel,We appreciate your valuable feedback and we’re sorry to hear your stay didn’t completely meet your expectations. We are going to take your comments and share them with the involved departments. We hope you give us the chance to better serve you in the future, we'll wait for your return.Rock On!

4 out of 5

Posted by on Oct 27, 2022

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1 out of 5
Tried to check in the room key did not work. Bell hop tried to use master key. His did not work. He tried to use phone to call front desk. It did not work. Spent three hours to get into room. Buffet was closed. That morning, a waitress fixed food for a couple so they did not have to wait in line while we waited. Worst hotel resort I’ve been to. Complaints did not fix anything. Could never personally talk to a manager. Favoritism and terrible operations. Don’t waste your money.

Posted by on Aug 17, 2022

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Comment from Hotel Management

Aug 18, 2022 by ​Hard Rock Hotel & Casino Punta Cana

Dea Jon, Our apologies for the inconveniences you had while you were with us, we’ll be certain to share your comments with all the involved departments. We would be honored if you would give us a second chance so we can show you what we’re all about.

3 out of 5
The property is amazing

Posted by on Apr 24, 2022

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Comment from Hotel Management

Apr 25, 2022 by Hard Rock Hotel And Casino Punta Cana

Hello Vladimir, Thank you for rating us, we hope to see you soon to give you an extraordinary experience and earn the remaining stars! Rock on!

2 out of 5
What a disappointment! We have traveled throughout the Caribbean and this resort was by far the worst! Food, .horrible with the exception of Toro. If your standards and expectations are anticipating a 4 or 5 star resort you will certainly be disappointed. At best its a 3.5 star.

Posted by on Apr 1, 2022

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Comment from Hotel Management

Apr 2, 2022 by Hard Rock Hotel & Casino Punta Cana

Dear Giselle , Thank you for taking the time to review us! We would also like to apologize for any inconvenience that may have occured during your stay especially with our F&B team. We will share this review with the involved departments for appropriate corrective measures. You Rock!

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.