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Wyndham Alltra Punta Cana All-Inclusive Resort

4.0 star property
4-star beachfront resort near Sirenis Aquagames Water Park

Choose dates to view prices

Photo gallery for Wyndham Alltra Punta Cana All-Inclusive Resort

On the beach, sun loungers, beach towels, snorkeling
7 restaurants, seafood
2 outdoor pools, open 8:00 AM to 7:00 PM, pool umbrellas, sun loungers
7 restaurants, seafood
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included

Explore the area

Map
Playas Uvero Alto, Provincia La Altagracia, Punta Cana, La Altagracia, 23000
  • Sirenis Aquagames Water Park
    ‪8 min drive‬
  • Macao Beach
    ‪14 min drive‬
  • Cana Bay Golf Club
    ‪22 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds (Accessible, Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Accessible, Tropical View)

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds (Family, Tropical View)

Junior Suite, Multiple Beds (Family, Tropical View) | Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds (Family, Tropical View)

  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms (Club, Tropical or Partial Ocean View)

Free minibar, in-room safe, desk, laptop workspace

Suite, 2 Bedrooms (Club, Tropical or Partial Ocean View)

  • 904 sq ft
  • Ocean view
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Tropical View)

9.8 out of 10
Exceptional
(12 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds (Tropical View)

9.2 out of 10
Wonderful
(13 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Multiple Beds (Tropical View | Club)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds (Tropical View | Club)

8.0 out of 10
Very good
(1 review)
  • 614 sq ft
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, Multiple Beds (Club Family, Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Multiple Beds (Club Family, Tropical View)

  • 581 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed (Tropical View | Club)

Junior Suite, 1 King Bed with Sofa bed (Tropical View | Club) | Free minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed with Sofa bed (Tropical View | Club)

9.0 out of 10
Wonderful
(2 reviews)
  • 614 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 1 King Bed (Tropical View | Pool Walk Out)

Standard Room, 1 King Bed (Tropical View | Pool Walk Out) | Free minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Tropical View | Pool Walk Out)

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Club Room, 1 King Bed (Tropical View)

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Club Room, 2 Double Beds (Tropical View)

8.8 out of 10
Excellent
(3 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Punta Cana

Beachside getaway.With a stay at this Uvero Alto resort, you'll be within 2 miles (3 km) of Sirenis Aquagames Water Park and 6 miles (10 km) of Macao Beach. Cana Bay Golf Club is within 9 miles (15 km) and Punta Blanca Golf Course is within 12 miles (20 km).
View more Resorts in Punta CanaOpens in a new window

What's nearby

  • Sirenis Aquagames Water Park - 8 min drive - 2.2 miles
  • Macao Beach - 14 min drive - 6.4 miles
  • Cana Bay Golf Club - 22 min drive - 10.8 miles
  • Punta Blanca Golf Course - 22 min drive - 11.6 miles
  • Arena Gorda Beach - 28 min drive - 12.7 miles

Getting around

  • Punta Cana Intl. Airport (PUJ) - 35 min drive

Restaurants

  • ‪Carnival - ‬9 min walk
  • ‪Spoon - ‬15 min walk
  • ‪Wink - ‬15 min walk
  • ‪Scores Sports Bar - ‬8 min walk
  • ‪Tamarindo - ‬15 min walk

About this property

Wyndham Alltra Punta Cana All-Inclusive Resort

4-star beachfront resort near Sirenis Aquagames Water Park
Some rates at Wyndham Alltra Punta Cana All-Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Wyndham Alltra Punta Cana All-Inclusive Resort offers its guests a complimentary water park, 2 outdoor swimming pools, a lazy river, and a waterslide. There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Free breakfast is available daily. Public spaces have free WiFi.

There are 3 meeting rooms available. A children's pool, a fitness center, and spa services are also featured at the family-friendly Wyndham Alltra Punta Cana All-Inclusive Resort. Free self parking and valet parking are available.

This 4-star Punta Cana resort is smoke free.

  • 620 guestrooms or units
  • 3 levels
  • 9 buildings
  • 7 dining venues
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Wyndham Alltra Punta Cana All-Inclusive Resort offers 620 accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. 42-inch LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves by indulging in the onsite spa services. There are 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including reflexology.

Languages

English, Spanish

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Property amenities

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free water park access
  • In-room crib
  • Lazy river
  • Lifeguards on site
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 7 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool
  • Evening entertainment
  • Free water park
  • Gym
  • Kayaking
  • Lazy river
  • Paddleboard
  • Snorkeling
  • Water sports equipment
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Elevator
  • Front entrance ramp
  • Magnifying mirror
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 42-inch LCD TV with premium cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property enforces a strict dress code in the restaurants a la carte.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams All Inclusive Punta Cana
Dreams Punta Cana
Dreams Punta Cana Resort All Inclusive
Dreams Resort All Inclusive
Dreams Resort Punta Cana All Inclusive
Punta Cana All Inclusive Dreams
Punta Cana Dreams All Inclusive
Punta Cana Dreams All Inclusive Resort
Punta Cana Dreams Resort All Inclusive
Punta Cana Resort Dreams
Dreams Dominican Republic
Dreams Punta Cana Hotel Punta Cana
Dreams Resort Punta Cana
Dreams Punta Cana Resort
Dreams Punta Cana Resort Spa All Inclusive
Dreams Punta Cana All Inclusive
Dreams Punta Cana Inclusive

Frequently asked questions

How close is Wyndham Alltra Punta Cana All-Inclusive Resort to the airport?

Wyndham Alltra Punta Cana All-Inclusive Resort is 25.6 mi (35-min drive) away from the Punta Cana Intl. Airport (PUJ) airport, the closest popular airport to the property.

How much does it cost to stay at Wyndham Alltra Punta Cana All-Inclusive Resort?

As of Jul 16, 2025, prices found for a 1-night stay for 2 adults at Wyndham Alltra Punta Cana All-Inclusive Resort on Aug 10, 2025 start from $246.5, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Wyndham Alltra Punta Cana All-Inclusive Resort have an airport shuttle?

Airport shuttle services are not available at Wyndham Alltra Punta Cana All-Inclusive Resort.

How close is Wyndham Alltra Punta Cana All-Inclusive Resort to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Wyndham Alltra Punta Cana All-Inclusive Resort offer free breakfast?

Wyndham Alltra Punta Cana All-Inclusive Resort offers free buffet breakfast every day from 7:00 AM to 10:30 AM.

Is there a casino at Wyndham Alltra Punta Cana All-Inclusive Resort?

No, there is no casino at this resort, but Casino Avalon Princess (22-min drive) is nearby.

What time is check-in at Wyndham Alltra Punta Cana All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Wyndham Alltra Punta Cana All-Inclusive Resort?

This resort offers free self parking and valet parking.

Does Wyndham Alltra Punta Cana All-Inclusive Resort have a pool?

Wyndham Alltra Punta Cana All-Inclusive Resort features 2 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 7:00 PM.

Does Wyndham Alltra Punta Cana All-Inclusive Resort have a restaurant?

Yes, there are 7 restaurants on site.

Does Wyndham Alltra Punta Cana All-Inclusive Resort have a spa?

Pamper yourself with a day at Aura Spa, where you can enjoy body treatments, Swedish massages, and facials.

How close is Wyndham Alltra Punta Cana All-Inclusive Resort to downtown Punta Cana?

Wyndham Alltra Punta Cana All-Inclusive Resort is 19.2 mi away from Punta Cana.

Wyndham Alltra Punta Cana All-Inclusive Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 427 out of 723 reviews
Rating 8 - Good. 166 out of 723 reviews
Rating 6 - Okay. 67 out of 723 reviews
Rating 4 - Poor. 24 out of 723 reviews
Rating 2 - Terrible. 39 out of 723 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pilar Paulette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad de todos los empleados es lo mejor que tiene este resort. La piscina es fabulosa, pero sería mejor que la dejen abierta hasta más tarde, bañarse en la piscina de noche es muy relajante, que te la cierren a las 6pm es triste, por lo menos deberían dejarla usar hasta las 10PM. Todo lo demás estuvo 5 estrellas. El staff de los restaurantes, la piscina, el spa, etc es excelente.
Stayed 3 nights in Apr 2025

10/10 Excellent

HAROLD

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Wyndham Alltra provided an exceptional experience during our recent seven-day stay. Typically, I don’t frequent resorts like this, but I joined my siblings and their partners for a much-anticipated getaway. The property’s grounds, beach, and ocean were stunning, creating a perfect backdrop for relaxation. Our room was immaculate and beautifully maintained each day, adding to the comfort of our stay. As a chef by trade, I can be particular about food, yet I found the dining experience enjoyable overall. We visited all the specialty restaurants, and while they were good, the buffet stood out for its variety. The cafeteria-like ambiance of the buffet room could be improved, but the quality and selection of dishes—especially the incredible fruit—made up for it. Everyone in our group found something they liked, which is a testament to the range offered. What truly set this resort apart, however, was the staff. Their kindness, happiness, and friendliness left a lasting impression. Wyndham is fortunate to have such gracious employees. Luigi and Adrian at the front desk were especially remarkable, as were the wonderful ladies at the coffee bar—always so warm and welcoming. Their genuine hospitality made this sibling holiday truly special. Thank you to everyone at the resort for making our visit unforgettable.
Stayed 7 nights in Apr 2025

10/10 Excellent

Alfonso

Liked: Property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jose F

Liked: Staff & service, property conditions & facilities
All staff members were very friendly
Stayed 4 nights in Apr 2025

6/10 Okay

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Only disappointed the we have it was not enough entertainment pool was to quiet and no entertainment .
Stayed 3 nights in Apr 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was absolutely amazing. The facility is beautiful. It was one of the best vacations we’ve had. Thank you to Clavel and Stephany!! And the many other kind, helpful people that work there
Stayed 6 nights in Apr 2025

10/10 Excellent

Oliver

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiencia sin igual

En este Resort todo fue excelente.
Stayed 2 nights in Apr 2025

10/10 Excellent

Duraitea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience at the Wyndham Alltra Punta Cana. Amazing staff!
Stayed 4 nights in Apr 2025

10/10 Excellent

Fabian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service super clean good food good custumer service all is beautiful super elegant rooms
Stayed 2 nights in Apr 2025

6/10 Okay

Amanda

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful property. I loved the food as well. I feel checkin and checkout staff were rude and didn't take the time to make us feel welcomed. I also received keys to a room someone was still in when I opened the door.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities
The service was top notch. I know it’s a four stars but they really should be a 5 stars. There were some special individuals that made everything just unforgettable. Fatima - playa bar Julio - casa azul/brazas Gernan - caza azul/brazas
Stayed 3 nights in Mar 2025

10/10 Excellent

william timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time during our stay with our kids. Staff was very friendly and attentive
Stayed 5 nights in Mar 2025

10/10 Excellent

JOSEFINA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Gorgeous pool!
Stayed 1 night in Mar 2025

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fue una estancia espectacular, en todos los sentidos.
Stayed 5 nights in Mar 2025

8/10 Good

Rosemary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautifully laid out and envisioned. The staff are always attending to it and the guests. It has good evening entertainment but Is also very calm and quiet. The rooms are spacious, pool stellar and perfect temperature, the beach has plenty of chairs and space and depth. The food is good to excellent. The app/ QR code they provide for info is not up to date and lacks key information ( ie nothing about the buffet). There is unexpectedly no shuttle service from the airport and it’s a 40 minute drive and taxi will quote you $70. However you can pay $50 if you pay cash. Staff know very little English but are amazingly kind. The doors to bathrooms by the pool don’t lock, there are a few things like that that need tweaking as they only re opened 3 weeks ago after 1 year renovation. There are loads of pool side lounge chairs but people reserve them by 8:30 with towels! There is regular service offering you drinks at the beach and pool side. It was a great week.
Stayed 7 nights in Mar 2025

10/10 Excellent

Lyubov

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing 10 days stay, very clean, buffet is constantly changing menu , always fresh food, fruits and vegetables, fresh juices and everything is absolutely delicious! Cudos to chef! Restaurants menu were exclusive and again, absolutely delicious! Friendly personnel. My husband and I are frequent travelers, been to many resorts in Mexico and this is our forth time in Dominican republic. This time Wyndham Allerta surprised us - possibly because under new management.. doesn't matter for us as we had a great stay. Thank you Wyndham Allerta!
Stayed 9 nights in Mar 2025

10/10 Excellent

Sonit

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with tons of dining options
Stayed 4 nights in Mar 2025

6/10 Okay

Breanne

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Leolisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for a quiet get away. Not too many activities set up, but it was a rebrand opening just 2-3 days in.
Stayed 5 nights in Mar 2025

10/10 Excellent

Tara J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at the property. Our room was nice and clean. Staff were friendly and helpful. Beautiful beach and pool area.
Stayed 4 nights in Mar 2025

6/10 Okay

Linda Bernice, Waldorf

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
You didn’t have to make reservations for the restaurants which was very convenient We tried a different restaurant each night. The rooms are very dated and there is no door to the bathroom which offers little privacy . We switched rooms twice. First room was on the second floor snd I have difficulty climbing stairs .The second room was very ragged. Paint splashed on walls and broken cabinets. The third room was satisfactory. During check in I informed them that i was celebrating my birthday. Freddy made note of it, but nothing was done. You had to get up before daybreak to secure a lounge chair as most all were claimed before the sun came up. I would not return here for a visit,
Stayed 4 nights in Mar 2024

2/10 Terrible

Daniel Gervais

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
This was the first time we booked through Expedia and most likely our last. We booked our trip on the 7th November 2023 after reviews for Jewel Punta Cana. After several weeks with we’re following a Facebook page informing people that the resort was closing on the 15 Jan 2024. This created some anxiety to us as we couldn’t not get any information through Expedia and the status of our trip. After several communication attempts through Expedia and Jewel Punta Cana and over $40.00 of phone call did we get information about our trip. It wasn’t before the 12th February did we get a new confirmation number as we were bumped from Jewel Punta Cana to Sunscape Coco Punta Cana and don’t believe we got the same type of quality resort for the price we paid Upon check-in at Sunscape Coco Punta Cana i noticed that the sign-in paperwork stated Jewel Palm Beach and not Sunscape Coco Punta Cana. When asking questions to the reception counter Angela she was rude and unprofessional in our concerns only to speak Spanish to her co-worker. Once we arrived at our room there were no lights at the end of the hallway for room 5302. This created even more anxiety. The Room had a musty smell as we entered the room. Overall the room was ok although cleanliness of shower area was unacceptable. We therefore Requested to change rooms and be upgraded to Sunclub. Requested to see the other room prior to moving and noticed the air conditioning was not working and room was at 25 Celsius, additional comments
Stayed 10 nights in Feb 2024

8/10 Good

maria

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Great beach
Stayed 5 nights in Dec 2023

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities
I cannot review this resort as it was sold prior to our trip and we got bumped to the Sunscape Punta Cana which should not even be opened. Go see my and many other nightmare reviews over on Trip Advisor since I can't review it on Expedia. And as far as Expedia being a help when your resort gets sold, good luck with that, they were ZERO help until 5 days prior to our trip when they wanted to move us....AFTER I had called them NUMEROUS times for the 2 months prior to get NO help! Will NEVER EVER use Expedia again!!!
Stayed 8 nights in Feb 2024