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This resort was incredible!!! the room spotless as was the grounds. The staff was great especially Enrique our waiter in Fuago. The beach was average at this resort. It didn't have as much beach as I'm used to. The beach club next door played load music all day and late in the evening so that was ...
There was a lot of construction going on in the area; even on weekends at early/late hours of the day. There was a lot of noise in the room due to the low quality windows and doors.
Beautiful resort. Long walk to beach area. Guest service was not up to par for a resort of this size. Did not resolve my problem, with their ATM machine. Very aggravating. If you like the wildlife and nature environment, this is a great hotel.
Stayed for 6 nights during 2017/2018 New Years Holiday. Extra $400 for Platinum area definitely worth it. Gift of beach bag and 3 small bottles of tequila, rum, and vodka. Platinum concierge and pool and beach areas were nice as well. 4 cabanas at pool always taken on Holiday, but generally available ...
My favorite part of this place was a vegan restaurant called Salvia which even had Raw vegan options! Amazing food and such a sweet staff there! good to see that an eco-resort also recognizes a vegan diet as good for the environment :-) Good price for what we got there… The worst part was a two hour ...
The staff was very attentive and accommodating. The only problem was that the rain was getting in through the window seals. However, the staff was very accommodating by setting me up in another larger suite at no extra cost, for the night. Aside from that, my stay was great, with walking distance ...
We just got back and I must say, this resort was awesome. SO for those would be travelers I would like to share my experience so you have some insight as what to expect: The food seems to be the biggest negative response from previous visitors, however I do not understand why. There is a large variety ...
Clean, friendly staff, great food! Definitely would return and stay again
great, a lot of food and drinks, nice entertaining
Family oriented, near Cancun and Playa del Carmen. Great food and restaurants. Perfect facilities. Lovely beach. The service it’s not great, specially the waitress. But the rest was fine. I recommend doing the upgrade to premium. Regards
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