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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
4.5-star beachfront property near Tulum National Park

Choose dates to view prices

Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Aerial view
Exterior
Preferred Club Junior Suite Ocean Front Double | Down comforters, in-room safe, individually decorated
2 outdoor pools, pool umbrellas, sun loungers
Outdoor wedding area

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Breakfast included
  • All inclusive

Explore the area

Map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
  • Tulum National Park
    ‪19 min walk‬
  • Xel-Há Park
    ‪8 min drive‬
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪57 min drive‬

Room options

View all photos for Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite | Down comforters, in-room safe, individually decorated

Preferred Club Hacienda Presidencial Suite

  • 1948 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

  • 451 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Junior Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Junior Garden View King

  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Down comforters, in-room safe, individually decorated

Deluxe Ocean View King

  • 451 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

  • 547 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View Double

  • 547 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Hacienda Preferred Club Suite

Hacienda Preferred Club Suite | Down comforters, in-room safe, individually decorated

Hacienda Preferred Club Suite

  • 623 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room Double

Down comforters, in-room safe, individually decorated

Deluxe Room Double

  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Garden View Double

Down comforters, in-room safe, individually decorated

Junior Suite Garden View Double

  • 547 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View Double

  • 451 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Adult Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

  • 451 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

  • 547 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room King

Down comforters, in-room safe, individually decorated

Deluxe Room King

  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Junior Suite Garden View King

  • 547 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

  • 547 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Garden View King

  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Double

  • 547 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Ocean View Double

Down comforters, in-room safe, individually decorated

Deluxe Ocean View Double

  • 451 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Honeymoon Suite Ocean Front King

Preferred Club Honeymoon Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front King

  • 627 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, Garden View (Deluxe)

Down comforters, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

  • 547 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Garden View Double

  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View King

  • 451 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room of the House Offer

Down comforters, in-room safe, individually decorated

Room of the House Offer

  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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Sports facility

Hilton Tulum Riviera Maya All-Inclusive Resort

Tulum
  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 1,807 reviews
The price is $349
$349 nightly
$349 total
Total includes taxes and fees
May 18 - May 19
Hilton Tulum Riviera Maya All-Inclusive Resort

About the neighborhood

Tulum

Beachfront retreat .Within 3 miles (5 km) of this Tulum property, you'll find Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 miles (10 km).

What's nearby

  • Tulum National Park - 19 min walk - 1.0 mile
  • Cenote Manatí - 4 min drive - 1.7 miles
  • Xel-Há Park - 8 min drive - 5.9 miles
  • Tulum Mayan Ruins - 10 min drive - 6.1 miles
  • Gran Cenote - 11 min drive - 8.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬11 min drive
  • ‪Mulut Jach Ki - ‬6 min drive
  • ‪Templo Dios del Viento - ‬10 min drive
  • ‪World Cafe - ‬7 min walk
  • ‪La Fiesta Mexicana - ‬7 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

4.5-star beachfront property near Tulum National Park
Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Tulum property.

  • 432 guestrooms or units
  • 9 dining venues
  • 7 bars or lounges
  • 5460 sq ft of conference space
  • 507 sq m of conference space
  • Buffet breakfast (free)
  • Winery on site
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Tulum property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, French, Italian, Spanish

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Sports facility

Hilton Tulum Riviera Maya All-Inclusive Resort

  • Pool
  • Breakfast included
  • All inclusive
  • Spa
4.2 out of 5, Very Good, 1,807 reviews
$349 nightly
The price is $349
May 18 - May 19
Total includes taxes and fees
Hilton Tulum Riviera Maya All-Inclusive Resort

Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Stereo
  • Tennis lessons
  • TV in common areas
  • Winery

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum

Frequently asked questions

How close is Dreams Tulum Resort & Spa - All Inclusive to the airport?

Dreams Tulum Resort & Spa - All Inclusive is 31.8 mi (57-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Tulum Resort & Spa - All Inclusive?

As of May 13, 2025, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa - All Inclusive on Jun 1, 2025 start from $303.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Tulum Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Tulum Resort & Spa - All Inclusive.

How close is Dreams Tulum Resort & Spa - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Dreams Tulum Resort & Spa - All Inclusive offer free breakfast?

Dreams Tulum Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Dreams Tulum Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Dreams Tulum Resort & Spa - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Dreams Tulum Resort & Spa - All Inclusive?

This property offers free self parking and valet parking.

Does Dreams Tulum Resort & Spa - All Inclusive have a pool?

Dreams Tulum Resort & Spa - All Inclusive features 2 outdoor pools and a children's pool.

Does Dreams Tulum Resort & Spa - All Inclusive have a restaurant?

Dreams Tulum Resort & Spa - All Inclusive is home to Bordeaux, which features French cuisine.

Does Dreams Tulum Resort & Spa - All Inclusive have a spa?

This property has a spa, which features facials, reflexology, and body wraps.

How close is Dreams Tulum Resort & Spa - All Inclusive to downtown Tulum?

Dreams Tulum Resort & Spa - All Inclusive is 4.9 mi away from Tulum.

Dreams Tulum Resort & Spa - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 421 out of 1003 reviews
Rating 8 - Good. 210 out of 1003 reviews
Rating 6 - Okay. 172 out of 1003 reviews
Rating 4 - Poor. 100 out of 1003 reviews
Rating 2 - Terrible. 100 out of 1003 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly Staff!
Stayed 3 nights in Mar 2025

10/10 Excellent

Ashley

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Jerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We needed this all-inclusive

After a 2 night stay farther south in Tulum, we needed to upgrade. We booked an oceanfront room. We were very satisfied. The check-in felt very upscale. Unfortunately, as at most AI’s, they will not give your room until after check-in time. For us about 3:15. But, you are free to use all the facilities.
Stayed 3 nights in Feb 2025

8/10 Good

Michael, Canton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is dated but clean. Wait time at French restaurant was unacceptable especially for the meal you received, very average. Needs an adult only pool. Paid for adult suite, but rooms next to me had kids, why did I pay for this upgrade? Entertainment was good. Staff was friendly and attentive.
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa, Milton

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and great location
Stayed 4 nights in Feb 2025

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

6/10 Okay

Deborah

Liked: Cleanliness, staff & service
Did not like meal/drink options, prefer option upgrade alcohol and food options
Stayed 5 nights in Jan 2025

10/10 Excellent

Oscar

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a beautiful place, the beach it’s amazing, facilities are refurbished and looks really nice, all the staff is so kind and helpful, pool is really cool. It’s a amazing place to spend great time with family or couple. The only opp to me are the drinks in the pool bars, taste is like the same no matter what you ask. Not the best ones.
Stayed 3 nights in Dec 2024

2/10 Terrible

Emelia

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Transportation was incredibly overpriced. Concierge staff was so rude.
Stayed 4 nights in Dec 2024

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was great with plenty to do. The staff was very kind and food was good with many options.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kyle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at dreams far exceeded any expectations we had. The staff all were truly so warm, so kind and beyond professional. The staff all cared and were clearly committed to offering an unbelievable experience. The location was drop dead gorgeous but what really set this resort apart was the consistency of excellence, cleanliness, and absolute luxury. People say food at a resort is blah- it was the complete opposite at dreams. The food was absolutely delish and fresh. Even at the buffet it was constantly great and staff were on top of keeping the items neat and properly tempered. We are already planning when we will be returning to this resort as it was the best most unbelievable experience we have ever had!
Stayed 7 nights in Jan 2025

10/10 Excellent

Michael, Katy

Liked: Cleanliness
Stayed 7 nights in Dec 2024

10/10 Excellent

Ernie M, Aptos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They kept you well informed of all our activities unbelievable staff
Stayed 4 nights in Jan 2025

10/10 Excellent

Hemanth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Dec 2024

10/10 Excellent

Tami

Stayed 2 nights in Jan 2025

10/10 Excellent

ANNA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This facility was amazing. Highly recommend!
Stayed 3 nights in Dec 2024

8/10 Good

Julia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited dining options and lines to the restaurants to be improved.
Stayed 6 nights in Dec 2024

8/10 Good

PASCAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. My room view was amazing. Aside from having 7 restaurants, nightly entertainment, spa, gardens, beach, wildlife, in the end my most memorable moments came through interactions with resort staff. Everyone we encountered always had a smile, was respectful and helpful. The restaurant staff was wonderdul. I want to especially thank and recognize the fine gentlemen at preferred breakfast at Portofino. They are Rene, Javier, and Edgar. Their excellent service and kindness left an impression. In the café I would like to thank and recognize Luis and Jessica for their latte skills and warm welcoming smiles. Last but not least, our highly skilled resort photographer Tania. She captured such timeless and priceless moments for us. My wife and I would like to thank you all for making our stay at Dreams Tulum a real life dream. We hope to see you all again soon. Blessings.
Stayed 6 nights in Dec 2024

6/10 Okay

Ruby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent assistance on any topic. Staff made our stay so easy and fun. Pool area could use another lunch options
Stayed 10 nights in Oct 2024

8/10 Good

Konrad

Stayed 5 nights in Dec 2024

10/10 Excellent

Aleshia

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

norma borjas

Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

norma borjas

Traveled with family and small children
Disliked: Cleanliness, staff & service
Checking staff was good, buffet options very limited and specialty restaurants are very small for the size of the resort, Christmas if you don't pay 800 dls you are not welcome on the Christmas party so we have to go to the asian restaurant and hostess and waiter with attitude with my group of 11 persons we have to wait long and the food takes forever to come, people from bars if you are not white they don't serve you as you come and sometimes ignored this resort is a BIG NOT
Stayed 3 nights in Dec 2024