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"I didn't find a lot of activities to do on the premises and Dreams needs this as it is so far away from anything. " More

By a verified traveler on Sun 29 Dec 2019

Hotel Description

4.5-star beachfront hotel near Tulum National Park

Beachfront retreat

Within 3 miles (5 km) of this Tulum hotel, you'll find Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 miles (10 km).

Luxury amenities

This luxury hotel features a private beach, an attached winery, and a full-service spa. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Soaking tubs, free WiFi

The 432 individually decorated guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include furnished balconies or patios and deep soaking bathtubs.

Breakfast Plan Deluxe Garden View King

Bed Count 1 King Bed Maximum Occupancy 3 Max
$142* Per night/room Jul 12 - Jul 13

Junior Suite, 1 King Bed, Garden View (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Garden View (Junior)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Preferred Club Junior Suite Ocean Front 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Breakfast Plan Junior Suite Garden View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Breakfast Plan Junior Suite Garden View Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Dreams Tulum Resort & Spa - Optional All Inclusive ratings based on 22 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Tulum Resort & Spa - Optional All Inclusive

Everyone (13) Couples (4) Family (6)
4 out of 5
I didn't find a lot of activities to do on the premises and Dreams needs this as it is so far away from anything.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Jan 7, 2020 by E-Concierge

Dear guest. Thank you for your review. We are happy to know that your stay was pleasant. We appreciate your constructive comments regarding our activities. We look forward to your return. Sincerely.

5 out of 5
The resort was awesome and the staff was amazing! They were always very helpful and would get you anything you need. We got an instant upgrade to our room at checkin for our honeymoon. On other reviews people talked about the seaweed but at this time of year there wasn’t very much at all. Anything that washed up they cleaned up right away. I would recommend this hotel to families or couples.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by eConcierge

Dear guest. Thank you for your review. We are thrilled to read your kind compliments and to learn that your experience at our resort was great, make us feel so proud. We look forward to your return. Sincerely.

5 out of 5
Upon arrival, instantly was already impressed by the excellent service by the staff; nothing but professional by everyone it was refreshing to be honest. Its not often that you can say you've received outstanding service by all the employees, they really go out of their way to provide whatever it is you need, that alone is worth the stay. This was one of the most mesmerizing and beautiful experiences of my life, truly was breathtaking, especially the ocean view. Certainly one of the best vacations I've ever been, but there's no question this is the best hotel/resort I've had the pleasure to have stayed at. If i thank everyone for the hospitality I absolutely would love to. Thank you very much.

Posted by , from Chicago on Nov 20, 2019

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Comment from Hotel Management

Nov 22, 2019 by eConcierge

Dear guest. Thank you for taking the time to share your feedback. We are very excited to read your kind compliments, and know that you have had a wonderful stay with us. We hope to have the honor of welcoming you again soon. Sincerely.

5 out of 5

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 13, 2019 by eConcierge

Dear guest. Thank you for posting your rating. We a glad to know that your stay has been great. We hope you visit us again within the near future. Sincerely.

5 out of 5
Unique set up and amazing staff. The property is on the beach

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by eConcierge

Dear guest. Thank you for taking the time to post the review of your recent stay at our resort. We are happy to learn that your stay has been great. We look forward to your return. Sincerely.

5 out of 5
Great Resort excellent service we had a great time here n our stay

Posted by on Aug 2, 2019

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Comment from Hotel Management

Aug 5, 2019 by eConcierge

Dear guest. Thank you for posting your review. We are glad to hear that your stay has been great. We look forward to your return. Sincerely.

4 out of 5
Good food and friendly staff. They just need to have more staff who speaks good English.

Posted by on Jul 9, 2019

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Comment from Hotel Management

Jul 9, 2019 by eConcierge

Dear guest. Thanks for your rating. It is great to know that your stay was pleasant, we appreciate your constructive comments about our staff, which will be taken into consideration to improve. We hope you visit us again soon. Sincerely.

3 out of 5
Property was well kept and clean. Restaurants were very good except the dinner Buffet. Dinner buffet had a horrible selection and the quality of the food was cafeteria grade. Beach was ok but filled with seaweed but thats not really controllable the whole riviera is covered in seaweed. The pools were very warm and not very clean. The main pool was very cloudy and dirty. On our first night our room smelled like gasoline and we asked to switch rooms but they said they didnt have any other rooms available but at check in they were pushing for ocean front upgrades. We were with a group and had to spend the night in one of our other families rooms. They did change our room the following day and did not offer us anything or upgrade us for losing a night that we paid for. We lost another couple of hours repacking and switching rooms and while we were changing rooms we got stuck in a elevator for about 15 mins before maintenance got us out. Dreams resort in our first 2 days was more like a nightmare. For the remainder of our trip we decided that we were going to spend more time doing excursions then staying at the resort to try and salvage our negative first impressions of the resort. We pretty much only at breakfast at the resort which was good and ate at the specialty restaurants at night and

Posted by on Jun 29, 2019

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Comment from Hotel Management

Jul 2, 2019 by eConcierge

Dear guest. Thanks for your review. We are sorry to know that your stay was not as expected and that our dining options have not been to your liking. We offer you our sincere apologies for the inconveniences that you found in the room, and for the incident in the elevator. Your comments have been shared with the areas involved to take improvement actions. We hope you visit us again and have the opportunity to recover your confidence. Sincerely.

3 out of 5
I liked that the staff was very friendly. I didn't like that the air conditioning kept leaking in to the floor, the toilet leaked and the $200 "romantic dinner on the beach" sucked.

Posted by , from Scottsdale, AZ on Apr 28, 2019

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Comment from Hotel Management

Apr 29, 2019 by eConcierge

Dear guest. Thank you for sharing the review regarding your We are happy to know the positive impression our team made on you. On the other hand, we regret to know of the shortcomings you found in the room, and that the romantic dinner has not been as expected, we offer our sincere apologies. We hope you give us a new opportunity to recover your confidence. Sincerely.

4 out of 5
The cold shower in the hotel room and a leaking A/C unit otherwise a really nice property.

Posted by on Mar 27, 2019

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Comment from Hotel Management

Mar 27, 2019 by eConcierge

Dear guest. Thank you for taking the time to share your review. We feel sorry to hear the inconvenience with the shower and leaking A/C. Your review has been shared with our Maintenance department for follow up. We hope you consider us for a future stay. Sincerely.

About the Dreams Tulum Resort & Spa - Optional All Inclusive

Location Carretera Chetumal Pto Juarez km 236.7, Tulum, QROO 77780

All-inclusive Details

All-inclusive room rates at Dreams Tulum Resort & Spa - Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Airport transfers

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included

Property Features

Some rates at Dreams Tulum Resort & Spa - Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa - Optional All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. WiFi is free in public spaces. This luxury hotel also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 432 guestrooms or units
  • 9 dining venues
  • 7 bars or lounges
  • 5460 sq ft of conference space
  • 507 sq m of conference space
  • Winery on site
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dreams Tulum Resort & Spa - Optional All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.

Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Beach yoga on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site

Spa Services

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are not available
  • Debit cards
  • Gap period enforced between guest stays 24 hours
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum
  • Dreams Tulum All Inclusive
  • Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum All Inclusive
  • Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Hotel Dreams Tulum Resort & Spa - All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Resort All Inclusive
  • Dreams All Inclusive
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum Resort Spa
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Tulum Resort Spa Optional All Inclusive
  • Dreams Tulum Resort & Spa - Optional All Inclusive Hotel
  • Dreams Tulum Resort & Spa - Optional All Inclusive Tulum
  • Dreams Tulum Resort & Spa - Optional All Inclusive Hotel Tulum

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Travelife

Promotions

Children Stay Free

Book a stay in any room or rate plan for travel August 16 - December 22, 2020, and 2 children (ages 3-12) can stay and eat free with 2 paying adults. Blackout dates include November 24-28, 2019.

Full details provided at check-in. Taxes and gratuity may not be included. No refunds for any unused portion of offer. Offer is not valid with groups/conventions and may not be combined with other promotional offers. Other restrictions and blackout dates may apply.

Sip, Savor, and See Offer

Book a stay in any room type or rate category and guests can visit a nearby participating resort from 6 PM-1 AM to enjoy dinner, drinks, and entertainment.


This offer is valid for 1 evening only per stay. Participating resorts: Now Jade Riviera Cancun, Now Sapphire Riviera Cancun, or Sunscape Sabor Cozumel. Guests must contact the selected resort’s concierge in advance to make arrangements by 3 PM on the day guests wish to visit the partner property. Contact the selected resort for additional information or restrictions. Transportation is not included. Guests are responsible for round-trip taxi fare and all gratuities. Valid anytime, subject to availability. Details at check-in. Other restrictions may apply.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.