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Dreams Tulum Resort & Spa - All Inclusive

4.5 star property
4.5-star beachfront property near Tulum National Park

Choose dates to view prices

Photo gallery for Dreams Tulum Resort & Spa - All Inclusive

Exterior
Property video
Outdoor banquet area
Couples treatment rooms, sauna, hot tub, body treatments, hydrotherapy
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • All inclusive
  • Parking included

Explore the area

View in a map
Carretera Chetumal Pto Juarez km 236.7, No. 1 Tankah Riviera Maya, Tulum, QROO, 77780
  • Place, Jaguar Park
    ‪1 min walk‬
  • Place, Tulum National Park
    ‪1 min drive‬
  • Place, Tulum Mayan Ruins
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪93 min drive‬

Room options

View all photos for Deluxe Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Garden View King

9.0 out of 10
Wonderful
(19 reviews)
  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Adult Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View Double

  • 451 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Ocean View Double

Down comforters, in-room safe, individually decorated

Preferred Club Ocean View Double

8.0 out of 10
Very good
(3 reviews)
  • 451 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Adult Garden View King

Down comforters, in-room safe, individually decorated

Deluxe Adult Garden View King

  • 451 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Ocean View King

Preferred Club Ocean View King | Down comforters, in-room safe, individually decorated

Preferred Club Ocean View King

8.6 out of 10
Excellent
(10 reviews)
  • 451 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Hacienda Presidencial Suite

Preferred Club Hacienda Presidencial Suite | Down comforters, in-room safe, individually decorated

Preferred Club Hacienda Presidencial Suite

  • 1948 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda Preferred Club Suite

Hacienda Preferred Club Suite | Down comforters, in-room safe, individually decorated

Hacienda Preferred Club Suite

  • 623 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Deluxe Swimout Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden Double

8.0 out of 10
Very good
(3 reviews)
  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Garden King

9.4 out of 10
Exceptional
(3 reviews)
  • 451 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Honeymoon Suite Ocean Front King

Preferred Club Honeymoon Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Honeymoon Suite Ocean Front King

  • 627 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front Double

Preferred Club Junior Suite Ocean Front Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front Double

10.0 out of 10
Exceptional
(1 review)
  • 547 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean Front King

Preferred Club Junior Suite Ocean Front King | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front King

10.0 out of 10
Exceptional
(2 reviews)
  • 547 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Deluxe Swimout Adult Garden Double

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden Double

  • 451 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Preferred Club Deluxe Swimout Adult Garden King

Down comforters, in-room safe, individually decorated

Preferred Club Deluxe Swimout Adult Garden King

8.4 out of 10
Very good
(5 reviews)
  • 451 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Garden View Double

Down comforters, in-room safe, individually decorated

Junior Suite Garden View Double

8.4 out of 10
Very good
(10 reviews)
  • 547 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View Double

View from room

Preferred Club Junior Suite Ocean View Double

  • 547 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Junior Suite Garden View King

8.4 out of 10
Very good
(9 reviews)
  • 547 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

View from room

Preferred Club Junior Suite Ocean View King

7.4 out of 10
Good
(3 reviews)
  • 547 sq ft
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Garden View Double

Down comforters, in-room safe, individually decorated

Deluxe Garden View Double

9.0 out of 10
Wonderful
(13 reviews)
  • 451 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Junior Garden View King

Deluxe Junior Garden View King | Down comforters, in-room safe, individually decorated

Deluxe Junior Garden View King

9.0 out of 10
Wonderful
(4 reviews)
  • 515 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View King

Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View King

8.0 out of 10
Very good
(4 reviews)
  • 547 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Preferred Club Junior Suite Garden View Double

Preferred Club Junior Suite Garden View Double | Down comforters, in-room safe, individually decorated

Preferred Club Junior Suite Garden View Double

8.0 out of 10
Very good
(2 reviews)
  • 547 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Garden View (Deluxe)

Down comforters, in-room safe, individually decorated

Family Suite, Garden View (Deluxe)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

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About the neighborhood

Tulum

Beachfront retreat .Within 3 miles (5 km) of this Tulum property, you'll find Tulum National Park and LabnaHa Ecopark Adventures. Tulum Mayan Ruins and Xel-Há Park are also within 6 miles (10 km).

What's nearby

  • Jaguar Park - 1 min walk - 0.1 miles
  • Tulum National Park - 1 min drive - 1.1 miles
  • Tulum Mayan Ruins - 6 min drive - 4.6 miles
  • Gran Cenote - 13 min drive - 9.2 miles
  • Xel-Há Park - 18 min drive - 7.5 miles

Getting around

  • Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

  • ‪World Cafe - ‬2 min walk
  • ‪Coco Cafe - ‬2 min walk
  • ‪Seaside Grill - ‬2 min walk
  • ‪El Patio Restaurant - ‬2 min walk
  • ‪Playa Pescadores - ‬17 min drive

About this property

Dreams Tulum Resort & Spa - All Inclusive

4.5-star beachfront property near Tulum National Park
Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Tulum property.

  • 432 guestrooms or units
  • 9 dining venues
  • 7 bars or lounges
  • 5460 sq ft of conference space
  • 507 sq m of conference space
  • Buffet breakfast (free)
  • Winery on site
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Tulum property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

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Feb 5 - Feb 6
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Property amenities

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 7 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Kayaking
  • Library
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkeling
  • Tennis lessons
  • TV in common areas
  • Winery

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Dreams Tulum Resort All Inclusive
Dreams Tulum
Dreams Tulum All Inclusive
Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort All Inclusive
Dreams Tulum All Inclusive
Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
Hotel Dreams Tulum Resort & Spa - All Inclusive
Dreams Tulum Resort & Spa - All Inclusive Tulum
Dreams Tulum Resort Spa All Inclusive
Dreams Resort All Inclusive
Dreams All Inclusive
Dreams Tulum & Inclusive Tulum

Frequently asked questions

How close is Dreams Tulum Resort & Spa - All Inclusive to the airport?

Dreams Tulum Resort & Spa - All Inclusive is 33.8 mi (54-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Dreams Tulum Resort & Spa - All Inclusive?

As of Jan 16, 2026, prices found for a 1-night stay for 2 adults at Dreams Tulum Resort & Spa - All Inclusive on Jan 19, 2026 start from $303.36, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Dreams Tulum Resort & Spa - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Dreams Tulum Resort & Spa - All Inclusive.

How close is Dreams Tulum Resort & Spa - All Inclusive to the beach?

This property is on a private beach. Don't forget your sunscreen!

Does Dreams Tulum Resort & Spa - All Inclusive offer free breakfast?

Dreams Tulum Resort & Spa - All Inclusive offers free buffet breakfast every day from 7:00 AM to 11:30 AM.

Is there a casino at Dreams Tulum Resort & Spa - All Inclusive?

No, there is no casino at this property.

What time is check-in at Dreams Tulum Resort & Spa - All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at Dreams Tulum Resort & Spa - All Inclusive?

This property offers free self parking and valet parking.

Does Dreams Tulum Resort & Spa - All Inclusive have a pool?

Dreams Tulum Resort & Spa - All Inclusive features 2 outdoor pools and a children's pool.

Does Dreams Tulum Resort & Spa - All Inclusive have a restaurant?

Dreams Tulum Resort & Spa - All Inclusive is home to Bordeaux, which features French cuisine.

Does Dreams Tulum Resort & Spa - All Inclusive have a spa?

This property has a spa, which features body treatments, aromatherapy, and mani/pedis.

How close is Dreams Tulum Resort & Spa - All Inclusive to downtown Tulum?

Dreams Tulum Resort & Spa - All Inclusive is 5 mi away from Tulum.

Dreams Tulum Resort & Spa - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 451 out of 1001 reviews
Rating 8 - Good. 195 out of 1001 reviews
Rating 6 - Okay. 169 out of 1001 reviews
Rating 4 - Poor. 90 out of 1001 reviews
Rating 2 - Terrible. 96 out of 1001 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Juan Manuel

Stayed 3 nights in Oct 2025

10/10 Excellent

Shantel

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The SPA was the best experience I ever had. The entire trip was amazing and everyone was so nice. I did the VIP experience with also Ocean View Room. I felt like I was in paradise.
Stayed 4 nights in Sep 2025

10/10 Excellent

Jonathan

Stayed 5 nights in Oct 2025

8/10 Good

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Swim out pools not very clean and not cleaned often, was not worth the upgrade. Mosquitos were horrible , definitely pack repellent. Restaurants are closed often not leaving many options. This was the first resort that made us pay for hibachi.
Stayed 6 nights in Sep 2025

2/10 Terrible

Tristen

Stayed 3 nights in Sep 2025

4/10 Poor

Ana Rosa

Disliked: Cleanliness, property conditions & facilities
There was a cockroach live in our restroom and there was dead mosquitoes all over the restroom and between the towels. I contacted front desk and they just said they were going to fumigate but didnt moved us from room. Every day we were there there was mosquitos or some kind of bug dead by the sink. They never clean the tub had yellow stains like pee we didnt used it cus of that. But they did change my room from what I had booked they gave me a king size bed no couch when I booked it was a king size bed with a couch. When I got there I had to upgrade so I could get a couch since it was me and my 19 year old and my 9 year old I had to pay $180 dollars additional to what I had already paid for.
Stayed 4 nights in Sep 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Romilio Ernesto Paiz

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the Hacienda feel to the Property and the food at World Cafe was amazing!
Stayed 4 nights in Sep 2025

10/10 Excellent

Silvia

Stayed 6 nights in Sep 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this property. They had different styles of food and lots of amenities and activities. The staff members were very friendly and helpful. 10 out of 10 on all staff members. They all made us feel like family.
Stayed 7 nights in Sep 2025

10/10 Excellent

Roman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how friendly the staff are. They try to make you feel like family. They are incredibly friendly. Everything is including which makes your stay that much enjoyable. And the entertainment is excellent and fun!
Stayed 4 nights in Sep 2025

2/10 Terrible

Joseph Ryan

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Flight was cancelled, call and they would issue a credit for the day not stayed, got back and they denied it. No hot water, power went out only on our floor, water leak not fixed, reported and zero done about it. No escalators on site as posted, 2 dinings open,out of 9 listed the main one we wanted to go to, Seafood was closed for remodel. all buffet style but the French/open only 1 day and no kids allowed. No formal open. misleading information. guests blaring there music over the top of the resorts speaker and zero done. NOT informed of all our package included, the places ect we were allowed to go. Entertainment was nothing special. Room Service food was aweful. Cold and just blah. Very limited to order from. Dont book there excurtions, they do not tell you the correct information, pick up time was wrong, we had to pay 170.00 cash to get back to the hotel. Told us the wrong place to be for the dolphins so had to pay additional to do it. Workers at the dolphins said the resort does it all the time. No language barrrier, daughter-in law first language is Spanish. Just all around horrible experience. If you have a walking issue dont stay at this resort. Horrible dishonest facility.
Stayed 5 nights in Aug 2025

10/10 Excellent

Yen Ha

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Aug 2025

8/10 Good

Tyler Cole Rankin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine trip, wish half the restaurants weren’t closed though.
Stayed 4 nights in Sep 2025

2/10 Terrible

Gabriela

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible Beach Full of Sargassum! Do Not Recommend

The beach at this resort was extremely disappointing. It was completely covered in sargassum/seaweed, with about 8 feet to get through before reaching the water. Disgusting. Since the resort doesn’t make an effort to clean it up, the entire area had a strong, unpleasant smell—similar to rotten eggs. I understand sargassum/ seaweed can’t be controlled and it’s not the resorts fault. However, all the resorts I’ve stayed at clean up the sargassum to ensure guest can enjoy the beach. Not this resort, they do not maintain their beach. Very disappointing. My main reason for visiting was to explore their wedding venues, as I was seriously considering hosting my wedding here. Unfortunately, after this experience, I’ve decided against it. On a positive note, the customer service is excellent. However, the rooms are very outdated, and the hallways and elevators give off a neglected, almost eerie vibe. The accommodations are badly in need of renovation. Overall, I do not recommend this resort. For reference, it is about 1.5 hours from Cancun airport
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful and very friendly. Food was great.
Stayed 7 nights in Aug 2025

10/10 Excellent

Rolawnda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super friendly and polite. The activity staff was very friendly and provided a fun atmosphere everyday and each night was filled with something to do.
Stayed 3 nights in Aug 2025

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Old property with rough beach. Great staff.
Stayed 5 nights in Aug 2025

6/10 Okay

Christine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Aug 2025

8/10 Good

Kasandra Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 5 nights in Jul 2025

8/10 Good

Renee

Stayed 5 nights in Aug 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Loved everything about it
Stayed 3 nights in Aug 2025

10/10 Excellent

VAUGHN DAVEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge he was the best. Very attentive to all of our needs. Please send him a note of thank you very much again.
Stayed 4 nights in Aug 2025

10/10 Excellent

Nickelynn

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Highly recommend!
Stayed 6 nights in Jul 2025

10/10 Excellent

Gelacio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except for the shows
Stayed 7 nights in Aug 2025