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Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

4.0 star property
4-star adults-only hotel near Tulum Beer Spa

Choose dates to view prices

Photo gallery for Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

A room with a thatched ceiling, a four-poster bed, wicker furniture, and a wooden floor.
Couples treatment rooms, hot tub, steam room, hot springs
Junior Suite with Large Terrace | Hypo-allergenic bedding, free minibar, in-room safe, free WiFi
Junior Suite with Large Terrace | Hypo-allergenic bedding, free minibar, in-room safe, free WiFi
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi

Explore the area

View in a map
Km 230 Cancun - Chetumal, Tulum, QROO, 77789
  • Place, Tulum Beer Spa
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪5 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪71 min drive‬

Room options

View all photos for Poolside Suite, Direct Pool Access

A modern bedroom with a large bed, wooden wall panels, a mounted TV, and a view of the outdoors.

Poolside Suite, Direct Pool Access

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Jungle Suite, 1 King Bed, Terrace

Deluxe Jungle Suite, 1 King Bed, Terrace | Bathroom | Shower, eco-friendly toiletries, hair dryer, towels

Deluxe Jungle Suite, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Rooftop Suite with Private Beer Tap

Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Rooftop Suite with Private Beer Tap

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Rooftop Suite with Private Plunge Pool

A spa area with a hot tub, wicker furniture, and potted plants.

Rooftop Suite with Private Plunge Pool

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Presidential Overwater Suite

Presidential Overwater Suite | Terrace/patio

Presidential Overwater Suite

  • Lagoon view
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Junior Suite with Large Terrace

Junior Suite with Large Terrace | Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Junior Suite with Large Terrace

  • 344 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

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Dreams Tulum Resort & Spa - All Inclusive

Tulum
  • On private beach
  • Pool
  • Breakfast included
  • All inclusive
7.8 out of 10, Good, 1,003 reviews
$242 nightly
The price is $296
Jul 14 - Jul 15
Total with taxes and fees
Dreams Tulum Resort & Spa - All Inclusive

About the neighborhood

Tulum

Walk to the beach.Steps from the hotel, you'll find Tulum Beer Spa and Tulum Letters. Tulum Mayan Ruins is 2.3 mi (3.6 km) away.

What's nearby

  • Tulum Beer Spa - 1 min walk - 0.1 miles
  • Tulum Letters - 1 min walk - 0.1 miles
  • Jaguar Park - 2 min walk - 0.1 miles
  • Tulum National Park - 5 min walk - 0.3 miles
  • Tulum Mayan Ruins - 4 min drive - 2.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 53 min drive

Restaurants

  • ‪Seaside Grill - ‬5 min drive
  • ‪World Cafe - ‬5 min drive
  • ‪King Kebab - ‬2 min drive
  • ‪Cervecería Tulum - ‬1 min walk
  • ‪Coco Cafe - ‬5 min drive

About this property

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

4-star adults-only hotel near Tulum Beer Spa
A winery is on site, and there's also a private beach. As a guest of Kuunaa Tulum Beer Sanctuary and Spa - Adults Only, you'll find a full-service spa, hot springs, and 3 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center, meeting rooms, and coworking spaces are available. A nightclub, a 24-hour fitness center, and a steam room are also featured at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only. You'll have access to the health club at a partner property. An area shuttle within 10 meters and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

This Mediterranean Tulum hotel is smoke free.

  • 16 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Built in 2024
  • Winery on site
  • Nightclub
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Kuunaa Tulum Beer Sanctuary and Spa - Adults Only offers 16 accommodations with free minibar items and espresso makers. 60-inch Smart televisions come with digital channels.

Bathrooms include showers and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub and a steam room. The spa is open daily. There are 5 hot springs open between 11:00 AM and 11:30 PM.

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Copal Tulum Hotel
Zama
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,003 reviews
$68 nightly
The price is $86
Jul 9 - Jul 10
Total with taxes and fees
Copal Tulum Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 10 m
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Private picnics

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • 5 hot springs
  • After hours theme park access
  • Concerts/live shows
  • Early theme park entry
  • Evening entertainment
  • Express theme park tickets
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Nightclub
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 60-inch smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Late-night room service

More

  • Cleaning products are eco-friendly
  • Composting
  • Eco-friendly toiletries
  • Mobile key entry
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in fee: USD 50 for check-in between midnight and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive smart lock details
Guests are recommended to download the property's GOKKI mobile app before check-in
Guests should be aware that 1 cat and 1 dog reside at this property
Information provided by the property may be translated using automated translation tools
Guests have access to this property's indoor cenote, open 11 AM-6 PM.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 95 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls, an off-leash area, pet-sitting services, and litter boxes are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Airport shuttle fee: USD 168 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between midnight and 5:00 AM
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access is available 24-hours a day.
  • Hot springs access available from 11:00 AM to 11:30 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Kuunaa Tulum Beer Sanctuary and Spa - Adults Only to the airport?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only is 28 mi (53-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

As of Jul 7, 2026, prices found for a 1-night stay for 2 adults at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only on Jul 8, 2026 start from $373, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have an airport shuttle?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only offers an airport shuttle 24 hours a day, on request, for a charge of USD 168 per vehicle, one-way.

How close is Kuunaa Tulum Beer Sanctuary and Spa - Adults Only to the beach?

This hotel is 5.7 mi (19-min drive) from Tulum Beach and 5.6 mi (15-min drive) from Soliman Bay. Don't forget your sunscreen!

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only offer free breakfast?

Free breakfast isn’t provided at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only, but cooked-to-order breakfast is offered for a fee of between USD 15 and 20 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

No, there is no casino at this hotel.

What time is check-in at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in costs USD 50 (subject to availability).

Is there free parking at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

This hotel offers free self parking.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have a pool?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only features 3 outdoor pools. Guests can enjoy 24-hour pool access.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have a restaurant?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only is home to A´AK Cocina de Origen, which features local and international cuisine, al fresco dining, and brunch.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have a spa?

This hotel has a spa, which features aromatherapy, hot stone massages, and body treatments.

How close is Kuunaa Tulum Beer Sanctuary and Spa - Adults Only to downtown Tulum?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only is 3 mi away from Tulum.

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 46 reviews
Rating 8 - Good. 7 out of 46 reviews
Rating 6 - Okay. 6 out of 46 reviews
Rating 4 - Poor. 2 out of 46 reviews
Rating 2 - Terrible. 7 out of 46 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Staff was super nice. Very attentive. The brewery tour was amazing. Such a cool spot to stay at!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Carolin

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. The staff was sooo friendly and went above and beyond to create a wonderful stay. The room was very beautiful and we loved sitting on the terrace or in our little pool after a day of adventure. The unlimited beer is an obvious plus! We will definitely be returning.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Ragan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my experience here! A great place for a solo traveler! Staff were friendly, kind and attentive to all my request! I genuinely felt safe here it’s quiet and peaceful. This time of year is their down season, which didn’t bother me since I was solo traveling! Food and drinks were amazing!!!
Stayed 5 nights in Nov 2025
Verified

6/10 Okay

Julie

Disliked: Property conditions & facilities
This hotel is a few miles away from any action so, you need transportation. The are limited employees at the hotel. Therefore, it was
Stayed 9 nights in Dec 2025
Verified

8/10 Good

esmeralda

Liked: Cleanliness, amenities, property conditions & facilities
Staff members were friendly.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t complain, I would recommend to anyone.
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

JASON R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parts that were being used was well maintained. There were many areas not being used but still a very nice hotel. The staff were all very nice and friendly. Paco showed me many restaurants and things to do in the city, he was very helpful
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
There is a cenote on site, which is great...but you cant swim in it, which is not great! Service os excellent and the all inclusive meals are very, very good!
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Juleisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, good attention from the staff Linda the manager was awesome always trying to help and make our stay unforgettable, I eill give a 5 star to the spa,
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Radica Nathalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the time we spent here. The reviews complain about the highway and it being loud. The whole time we were there it was quiet and peaceful. The food and drinks were delicious. The massages at the spa were very relaxing. All in all we will be definitely returning back!!! Perfect way to spend our honeymoon!
Stayed 6 nights in Jun 2025
Verified

10/10 Excellent

rosanny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing.
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

Robert Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful jungle retreat. Perfect for a family vacation or trip with friends. Staff are all friendly and welcoming, Santiago, Fili, Mario and all of the staff at the brewery restaurant were simply amazing, thank you for making our first family trip to Tulum so memorable and enjoyable. One thing to remember is good bug repellent because the mosquitos were just as hospitable as the employees.
Stayed 9 nights in May 2025
Verified

8/10 Good

Amy

Liked: Cleanliness
Disliked: Amenities
Staff were wonderful through my week stay. Room was clean and tidy. Food was really good too. Restaurant service was also wonderful. It’s a very small and quaint place so I didn’t really see any people this week. The only suggestion I have is around pool area and water maintenance of the pools as it is the only water you can dip into on the property. The running water ran out for about an hour each day around 3pm like clock work. The pool you get on the terrace is also not clean water and the jets don’t work. As far as my interactions and food/drinks I would give 5 stars. I lowered the rating for maintenance because I upgraded my room to have access to the pool on my balcony but sadly did not get to use it. One of the staff was kind enough to kill a huge bug for me otherwise I would not have slept (just a fun side note about how lovely the staff are). It’s noisy as well (I already knew it was on a highway so for those who aren’t aware, don’t be surprised if it is noisy from cars).
Stayed 6 nights in Feb 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant was the highlight

The safe was friendly and we ended up upgrading to the all-inclusive for our one night stay. They say there is beer in the room but this is only true and included if the all-inclusive is booked. The eco-friendly part was big for us but this does effect if you have water or not in your room. At times we did not. The restaurant was delicious and a highlight. While we were there during the off season, it is an adult only resort BUT the owners kids were using the pool, this was a disappointment for what we were expecting in our experience.
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d like to start off by giving a big thanks to Abram the front desk Receptionist And Ezekiel the waiter of the restaurant The hotel was beautiful and rustic And the pool was open for us pretty much everyday day both pools to be exact Were wide open everyday Great thing was there’s a beach club right across the high way , that’s very Inexpensive The restaurant food was good , we tried different plates since we stood here for 5 nights Over WE WILL be coming back with friends
Stayed 4 nights in Mar 2025
Verified

2/10 Terrible

Sandra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very very poor. There was no hope water. There was no water at night when you want to use the bathroom. The had the same food everyday. In general the hotel was horrible
Stayed 6 nights in Aug 2025
Verified

10/10 Excellent

Danielle Collette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and staff was delightful. Vety unique property. They are still updating. The breakfast included was light but satisfying. We dined several times in the attached resturant and everything was delicious. The unlimited in room beer was a treat. It is far so rent a car or minibike however across the highwaythere is a beach club with a small fee to visit. Overall a great stay
Stayed 6 nights in Nov 2024
Verified

2/10 Terrible

Catherine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not accurately depicted in their advertisement. We booked a pool party Sweet and the pool was disgusting - poorly maintained (see pics). No hot water in shower (no water on third day). We spoke to the staff every day about the issues and nothing was fixed. We were able to find a resort to move to after a couple days - they refused to give us a refund. Horrible place. Good for maybe a beer but not much else
Stayed 6 nights in Oct 2025
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best receptionist I have ever encountered. I had interactions with two different front desk employees. They were fantastic! Room was nicely appointed, pool was clean and inviting. We ate dinner at the restaurant and it was outstanding. Lucky for us there was an Q acrobatic act for en. One of the best meals I have eaten in Mexico.i would highly recommend this hotel, brewery and restaurant!
Stayed 1 night in Jan 2024
Verified

4/10 Poor

Ignacio

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Luxury? Pretentious.

Front desk and restaurant crew is the best in the hotel. Breakfast sucks. Bed sheets are not cotton. Hotel was empty, is very far away from everything.
Stayed 1 night in Oct 2023
Verified

4/10 Poor

Cynthia

Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel itself was nice and the staff was very friendly, but if there’s no sun there’s no hot water and I don’t recall reading that anywhere. We got there at a time where there was no sun and I had to take a really cold shower after traveling! I feel like they should specify that in the description!!! I thought it was all inclusive, but apparently it no longer is a hotel that offers all inclusive. The restaurant was super expensive because for two burgers that come with fries and two extra order of fries it was about 100 USD. Also, After 8 PM There’s no staff. I accidentally left my phone in the room, which is the key to the room and I couldn’t get in and unfortunately it was after hours. They did however answer the chat, which was good, but I feel like it would’ve been easier if somebody was on site. The pool looked dirty and unclean.
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It says all Inclusive but when we arrived at the resort all inclusive is limited to a special menu. For example no hard alcohol is included. And for the beer you are only allowed 1 type in the all included. The staff were very nice but not trained very well.
Stayed 5 nights in Jan 2025
Verified

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a nice traditional decor, but need better management. No hot water during my stays, during the night water hot shut off, because I could not flush the toilet twice after using it. I had to use bottled water for 2 days that I had an early pickup for my activity. Same menu, when you do all inclusive and very limited. Some days you will ask for something they told you they do not have it. I will not recommend it to anyone.
Stayed 6 nights in Aug 2025
Verified

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities
Very cute place and love that the Tulum letters are in front of the property, that way I didn't have to search for one. The only reason I gave it 4 stars is because when we got there, there was nobody to greet us- we had to go inside the spa. Room was so beautiful, however the pool in our room looked very dirty and the one on the balcony same. They needed to be clean or put a tarp on top or something, I really wanted to enjoy some pool time. Other than that we felt safe around the place.
Stayed 2 nights in Jul 2024
Verified

2/10 Terrible

DeJanae

Disliked: Cleanliness, property conditions & facilities
The food wasn’t great our honeymoon was ruined. I wish they cared more for the customers especially for English speaking people. We had an issue with calling the hotel and even Expedia had a tough time getting ahold of them. Nobody came to get our bags to welcome us on the hotel. We got welcomed with mosquitoes and bees which isn’t okay. After the staff saw us get bit up they offered to help us. Why not help us before the check in process that would make sense to me. Now I have bite marks all over me smh. The hotel and Expedia failed us on our honeymoon with no refund. Please spare yourselves don’t book here or I’m warning you you’re wasting your money. We didn’t see security so it felt unsafe and it’s on the side of a highway.
Stayed 6 nights in Oct 2025