Riviera Maya Hotels & Resorts with Waterslides

Beautiful clean place with very friendly staff. Transportation to and from airport was great. Transportation to the parks was easy and great. Food was great. I felt safe in this large resort.

Wished pools were open later for kids. Hotel guide said they were open 8-8, but that wasn’t the case. Closed by 7. Don’t need all 7 open, maybe just one. Not much to do at night for kids... mini golf at night cost money, bowling is extra too. Ping Pong, tennis, basketball, ect are all available during day only. Can check out items for an hour. Shows weren’t live in theater. Played videos. So Broadway night.. was a video of Frank Sinatra. Overall photos online were accurate. Nice place. Grounds are beautiful Rooms/bathrooms were a tad musty-mildew smelling. Probably bc hotel is completely open to elements and very humid out. Room ACs work hard.

The service and resort were fantastic. Definitely recommend this place for families or even couples, groups or any sort of traveling. The food was terrific. Can't wait to go back!

The Resort only has one bus to transport from lobby to lobby.

Awesome place to stay but the beach was dirty and we couldn’t enjoy the beach. We didn’t like the insisting pressing from the concierge personnel to get coupons if we talk to them.

I'm a teacher who rarely takes time for self. My girls persuaded me to splurge and celebrate my birthday with them. This was an extra special Birthday weekend with daughters and 3 yr old grandson. Staff at Fairmont was exceptional and went out of their way to be helpful, courteous, and friendly. However, not all Mayakoba hotels are equal to Fairmont!! We went to neighboring Rosewood resort for dinner one evening. The reception and dining experience didn't hold-a-candle to Fairmont's staff. The waiter at Rosewood seemed annoyed with our questions about the menu and entries. Later, he was deceptive in his presentation of our dinner bill. I questioned the bill, and he put me off. After I paid, we noticed him smirking and laughing with some other waiters while looking at our table. At the time, we didn't realize that the joke was on us. The next day my daughters gave Rosewood a 2nd chance and returned for cocktails at the beach. They learned that 18% gratuity is included in Rosewood's bill (Fairmont does not include gratuity in total). Ironically, our waiter the night before, made certain to confirm with us that we where staying at Fairmont. I should have persisted with my questions, but his manner and annoyance got the best of me. I added a 20% tip, and this undeserving waiter ended up with 38%. Ugh!! Rosewood was gorgeous, but this waiter's arrogance and deception tainted our experience with Rosewood and affirmed our future decision to stay at Fairmont.