Palmaïa-The House of AïA: All Inclusive Wellness Resort

5.0 star property
5-star beachfront resort near Playa del Carmen Maritime Terminal

Choose dates to view prices

Photo gallery for Palmaïa-The House of AïA: All Inclusive Wellness Resort

View from property
On the beach, white sand, free beach cabanas, sun loungers
6 outdoor pools, open 8:00 AM to 8:00 PM, free cabanas, pool umbrellas
Aerial view
On the beach, white sand, free beach cabanas, sun loungers

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Parking included

Explore the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪8 min drive‬
  • Playa del Carmen Maritime Terminal
    ‪8 min drive‬
  • Xcaret Eco Theme Park
    ‪13 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Family King Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Family Master Suite

  • 710 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

King Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Queen Suite Ocean View

  • 534 sq ft
  • Sea view
  • Sleeps 3
  • 2 Queen Beds

King Suite with Bathtub Ocean view

  • 534 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

King Suite with Bathtub

  • 534 sq ft
  • Sleeps 2
  • 1 King Bed

Family King Suite

  • 534 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Bunk Bed

Queen Suite

  • 534 sq ft
  • Sleeps 3
  • 2 Queen Beds

Family Master Suite Ocean View

  • 712 sq ft
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

King Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Quadruple Suite Master

  • Sleeps 2
  • 1 Full Bunk Bed(s) and 1 Queen Bed(s)

Triple Suite Deluxe

  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s)

Quadruple Suite Deluxe

  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 Queen Bed(s)

Double Suite Deluxe

  • Sleeps 2
  • 1 Queen Bed(s)

Double Suite Deluxe

  • Sleeps 2
  • 1 Queen Bed(s)

Triple Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 3
  • 1 Twin Sofa Bed(s) and 2 Full Bed(s)

Double Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed(s)

Double Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Queen Bed(s)

Quadruple Suite Deluxe With Ocean View

  • Ocean view
  • Sleeps 4
  • 1 Full Bunk Bed(s) and 1 Queen Bed(s)

Quadruple Suite Master With Ocean View

  • Ocean view
  • Sleeps 2
  • 1 Full Bunk Bed(s) and 1 Queen Bed(s)

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About the neighborhood

Playa del Carmen

Beachfront retreat .Your stay at this Playacar resort places you within 3 miles (5 km) of Piste Cyclable sur Paseo Xaman-Ha and Xaman Ha Aviary. Playa del Carmen Maritime Terminal and Quinta Avenida are also within 3 miles (5 km).

What's nearby

  • Playacar Beach - 2 min walk - 0.1 miles
  • Xplor Theme Park - 8 min drive - 3.5 miles
  • Quinta Avenida - 8 min drive - 2.5 miles
  • Playa del Carmen Maritime Terminal - 8 min drive - 2.5 miles
  • Xcaret Eco Theme Park - 13 min drive - 4.6 miles

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬7 min walk
  • ‪Rosa Roja - ‬18 min walk
  • ‪El Gaucho Steakhouse - ‬15 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪RIU Yucatan - ‬17 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

5-star beachfront resort near Playa del Carmen Maritime Terminal
Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen resort is smoke free.

  • 234 guestrooms or units
  • 4 levels
  • 7 buildings
  • 4 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2019
  • Deli
  • Kid's club (free)
  • Supervised childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar on the beach
  • Coffee shop
Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Similar properties

Property amenities

Family friendly

  • 6 outdoor pools
  • Art supplies
  • Baby bath
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Beach yoga
  • Children's pool
  • Designer stores
  • Free beach club
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Paddleboard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 50-inch smart TV with digital channels

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Children under 4 years old are not permitted.
This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve high chair. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Cashless payment methods are available for all transactions.

Children under 4 years old are not permitted.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive

Frequently asked questions

How close is Palmaïa-The House of AïA: All Inclusive Wellness Resort to the airport?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is 19.6 mi (253-min drive) away from the Cozumel Intl. Airport (CZM) airport, the closest popular airport to the property.

How much does it cost to stay at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

As of May 23, 2025, prices found for a 1-night stay for 2 adults at Palmaïa-The House of AïA: All Inclusive Wellness Resort on Jun 1, 2025 start from $824.08, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have an airport shuttle?

Airport shuttle services are not available at Palmaïa-The House of AïA: All Inclusive Wellness Resort.

How close is Palmaïa-The House of AïA: All Inclusive Wellness Resort to the beach?

This resort is on the beach. Don't forget your sunscreen!

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free breakfast?

Palmaïa-The House of AïA: All Inclusive Wellness Resort does not offer free breakfast.

Is there a casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, there is no casino at this resort, but Riviera Gran Casino (9-min drive) is nearby.

What time is check-in at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in.

Is there free parking at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

This resort offers free self parking.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a pool?

Palmaïa-The House of AïA: All Inclusive Wellness Resort features 6 outdoor pools and a children's pool. Guests can enjoy pool access from 8:00 AM to 8:00 PM.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a restaurant?

There are 4 onsite restaurants, offering options like Mediterranean cuisine, ocean views, and a beachfront location.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have a spa?

This resort has a spa, which features beach massages, aromatherapy, and body treatments.

How close is Palmaïa-The House of AïA: All Inclusive Wellness Resort to downtown Playa del Carmen?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is 2.7 mi away from Playa del Carmen.

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 457 out of 502 reviews
Rating 8 - Good. 28 out of 502 reviews
Rating 6 - Okay. 8 out of 502 reviews
Rating 4 - Poor. 7 out of 502 reviews
Rating 2 - Terrible. 2 out of 502 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Gholam

Stayed 5 nights in Feb 2025

10/10 Excellent

Nune

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Feb 2025

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Nice location, but not a great value

This was my second time here, and the same issues exist. For starters, there are A LOT of children and families. Which is fine, I suppose, but not what you would expect at a place that is a plant-based wellness resort. For me, it ruins the vibe. Second, the price value is not there, in my opinion. The restaurants are good, but not exceptional, and it's hard to justify the cost for restaurants I likely would visit if they were in my hometown. The staff is lovely, and the setting is beautiful. The resort is maintained and clean.
Stayed 3 nights in Feb 2025

10/10 Excellent

Palak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay with beautiful staff!
Stayed 5 nights in Feb 2025

10/10 Excellent

Meghna

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing piece of paradise. Outstanding service and food. We will most def be back
Stayed 3 nights in Jan 2025

10/10 Excellent

Swapnil

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love the experience and hospitality 10/10
Stayed 3 nights in Feb 2025

10/10 Excellent

Gwyn, Oak Hill

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful modern facility carefully blended into the surroundings incorporating natural and interesting sinkholes, a long sandy beach, and winding walkways. Delicious food with five restaurant options to suit your mood of fine or casual dining with fresh, organic plant-based ingredients. Easy for both adults only as well as families with separate building to allow quiet space. I can’t wait to return!
Stayed 5 nights in Feb 2025

10/10 Excellent

Clementine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing all-inclusive paradise

We had an amazing stay. Everything was perfect. Beautiful room. Beautiful amenities. Incredible food, including vegan and non-vegan. Great cocktails and mocktails, all included in the price of the stay. We can't wait to come back and will probably bring our kids next time. Special mention to Reyes at Charlie's Vegan Taco Truck and Danny at the beach bar.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my third time visiting the property and it lived up to my previous wonderful experiences. The staff are truly amazing and seem to genuinely want their guests to have a lovely time. I had a very bad back during my stay - I tried to postpone my trip but sadly this was not possible. However, the staff and nomadics did their best to ensure I could join in as much as possible, providing a chair for the sessions and adapting so that I could join in. Charlie and his team also went out of their way to make sure that I felt comfortable eating as I am vegan and gluten free - constantly checking in and confirming what I could eat. Overall I had a wonderful stay at this truly special place. I will be back!
Stayed 6 nights in Jan 2025

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a relaxing vacation. The ocean views and beach were amazing.
Stayed 10 nights in Jan 2025

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a wonderful place. It is relaxed, quiet and high end. The staff are kind, funny and attentive for the most part. I loved the beach and how things were laid out- I do travel extensively and this place I will return to for sure. I highly recommend this to a couple, single person, a family, kids, ANYONE!
Stayed 7 nights in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Paulina

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were exceptionally pleasant. Food was delicious. All areas were peaceful and not overcrowded. Pools were pristine. Beach was wide and full of soft sand, and loungers and cabanas were plentiful.
Stayed 9 nights in Jan 2025

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all the stay was life changing. Although of course this a for profit resort, after a day or two the kindness of the staff and the focus on physical emotional and spiritual well being is so healing, and you may not even really notice until you are back. The place is beautiful and the instructors for the daily classes are top notch. The food is also pretty good for an all inclusive resort as they clearly use nearly all home made ingredients. Also if you want quiet, upgrade to the adults only section. There were a few scheduling issues, so I would just recommend that you not only make your spa reservations ahead of time but also confirm again as soon as you get there. and if it rains reach out to your concierge ahead of time to see if any classes have changed. but also..just relax. I will definitely be going back either alone or with family - beautiful experience.
Stayed 5 nights in Dec 2024

10/10 Excellent

GERALD Columba

Stayed 5 nights in Dec 2024

10/10 Excellent

Nasreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn't have chosen a better place for my milestone birthday and first solo trip. Palmaia goes beyond luxury with life-changing workshops, personalized spa treatments at Atlantis, and incredible healthy cuisine that never feels like a compromise. The resort's welcoming and helpful team & the atmosphere makes solo travelers feel right at home, balancing private moments with genuine connections. Already planning my return – this was exactly the meaningful celebration I needed.
Stayed 3 nights in Dec 2024

8/10 Good

Kyle

Liked: Cleanliness, property conditions & facilities, room comfort

So many positives, some negatives. Service not 5*

Writing a lengthy review since we struggled to commit to this property as it appears a little niche. We stayed for 6 nights and enjoyed it for the most part. The condition, cleanliness and style of the property are all excellent. UME was very good and some of the best sushi I've had. Yoga was great, gym facilities limited yet workable but no constant cleaning like other 5* we've stayed. The food was the single best thing and all credit to the kitchen staff for the constantly high level especially since the non-vegans would request many off-menu items or tweaks etc. Bar staff deserve a nod for their attentiveness on the few occasions we were there and the NYE was a credit to all involved, most enjoyable and well ran. On a general view point the service was patchy for this rating and price point... from missing towels, forgotten waters to multiple wrong orders, mainly in the main restaurant. The staff are super nice, friendly & helpful but could do with a few extra staff members and more training as do the middle manager we encountered who had no idea how to escalate and deal with issues when they occur. There are the tiresome sun-bed games, again a surprise for this level of hotel but we just located ourselves in the less attractive areas to avoid silly hogging that many others do.
Stayed 6 nights in Dec 2024

10/10 Excellent

Sebastian, Nassau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms, healthy food, super friendly and helpful staff, a variety of daily activities and all an around great experience!
Stayed 5 nights in Dec 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic service and amenities.
Stayed 5 nights in Dec 2024

10/10 Excellent

Elie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Go-To for Recharging – Palmaïa, The House of Aïa Palmaïa is my ultimate reset button—I’m on my third visit, and it just keeps getting better. The stunning beachfront, plant-based food, and incredible wellness programs (yoga, sound healing, and more) are exactly what I need to recharge. Every time I leave, I feel transformed, centered, and ready to take on life again. If you need a place to truly reconnect with yourself, this is it. Absolute magic!
Stayed 7 nights in Dec 2024

10/10 Excellent

Dariene, Valley Village

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel and property was amazing. The food was absolutely declious and healthy. The ocean water was so warm and inviting. I highly recommend this place to anyone looking for a luxury experience and also healthy life force energyeating. I would definitely go back here.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Loved all the wonderful vegan food, pristine beach, excellent staff, beautiful oceanview rooms and wellness activities. Going back for sure!
Stayed 10 nights in Dec 2024

10/10 Excellent

Farah, BURKE

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous place
Stayed 4 nights in Dec 2024

10/10 Excellent

Stephanie, Queens

Stayed 3 nights in Oct 2024