Renovations + Closures
This property is closed from 25 March 2020 to 31 May 2020 (dates subject to change).
Property Features
The Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. Business amenities include a 24-hour business center and limo/town car service. Event space at this hotel measures 22600 square feet (2100 square meters) and includes conference space. A spa tub, a sauna, and spa services are also featured at the family-friendly The Fairmont Empress. An airport shuttle at scheduled times and a cruise ship terminal shuttle are available for a fee. Parking is available for a fee. A complete renovation of The Fairmont Empress was completed in 2017. Smoking is allowed in designated areas at this 4-star Victoria hotel.
- 464 guestrooms or units
- 8 levels
- 2 dining venues
- 22600 sq ft of conference space
- 2100 sq m of conference space
- Built in 1908
- Bar or lounge
- Charging station for electric cars
- Business center (24 hours)
- Conference space
- Breakfast available (surcharge)
- Coffee in lobby
- Dry cleaning
- Self-service laundry
- Front desk (24 hours)
- Express check-in
- Express check-out
- Staff is multilingual
- Storage area for luggage
- Front-desk safe
- Car service
- Tour and ticket information
- Concierge
- Wedding services available
- Garden
- Outdoor picnic space
- Gift shop
- Newspapers in lobby (free)
- ATM
- Onsite shopping
- Bellhop
- Elevator
- Smoking in designated areas
Internet
Available in all rooms:
WiFi (surcharge)
Available in some public areas:
WiFi (surcharge)
Parking
Self parking (surcharge)
, Valet parking (surcharge)
Transport
-
Airport: Victoria, BC (YYJ-Victoria Intl.) (27.1 km / 16.8 mi)
-
Property shuttles: Airport shuttle, cruise terminal shuttle, and ferry terminal shuttle
-
Parking: Valet parking and self parking available for a surcharge
Room Amenities
The Fairmont Empress offers 464 air-conditioned accommodations with minibars and video-game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
- Minibar
- In-room dining (24 hours)
- Flat-screen television
- Cable channels
- Movies for purchase
- Coffee maker
- Luxury bedding
- Hypo-allergenic bedding
- Bathtub or shower
- Housekeeping (daily)
- Newspapers (free)
- Gaming console
- Hair dryer
- Safe
- Bathrobes
- Slippers
- Designer toiletries
- Telephone
- Iron and ironing board
- Desk
- Air conditioning
- Portable fan
- Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:30 AM.
Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Late night fare is available from 24-hour room service.
Nearby Activities
An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
- Bicycle rentals nearby
- Water skiing nearby
- Ecotours nearby
- Golfing nearby
- Mountain biking nearby
- Hiking/biking trails nearby
- Golf lessons available nearby
- Kayaking nearby
- Personal motorized watercraft on site
- Sailing nearby
- Windsurfing nearby
- Scooter/moped rentals nearby
Spa Services
Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.
The spa is open daily. Guests under 18 years old are not allowed in the spa.
- Number of treatment rooms 11
- Couples treatment rooms
- Manicures and pedicures
- Body wraps
- Body treatments
- Body scrubs
- Facial treatments
- Aromatherapy treatments
- Hydrotherapy treatments
- Hot stone massage
- Deep tissue massage
- Swedish massage
- Prenatal massage
- Sauna in spa
- Spa tub in spa
- Steam room in spa
- Minimum age to access spa is 18
- Sports massage
- Hot springs/mineral springs in spa
- Massages
Accessibility
If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Wheelchair accessible path of travel
- Accessible bathroom
- Wheelchair accessible parking
- In-room accessibility
- Assistive listening devices available
Hotel Policies
Check-in
- Check-in time starts at 4 PM
- Check-in time ends at midnight
Special check-in instructions:
For more details, please contact the property using the information on the booking confirmation.
Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. Contact the property in advance to get details.
For more details, please contact the property using the information on the booking confirmation.
Airport transportation is offered at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. For details, please contact the property in advance.
Check-out
Payment types
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 3 children stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cribs (infant beds) are not available.
Pet Policy
- Pets: CAD 25 per accommodation, per night
- Maximum 2 per room
- Restrictions apply
- For more information, you can reach out to the property at the number on the booking confirmation
- Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The photos are representative of rooms offered and may differ from the actual room received.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
- Service animals are exempt from fees/restrictions
- No rollaway/extra beds available
- No cribs (infant beds) available
- Debit cards
- Number of children who can stay free - 3
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, CAD 8.00 and CAD 12.00 for children (approximately)
- Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
- Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
- Airport shuttle fee: CAD 25.00 per person (one-way)
- Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
- Self parking fee: CAD 33.00 per day
- Valet parking fee: CAD 33.00 per day (in/out privileges)
- Pet fee: CAD 25 per accommodation, per night
- Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
- Empress Fairmont
- Fairmont Empress
- Fairmont Empress Hotel
- Fairmont Empress Hotel Victoria
- Fairmont Empress Victoria
- Empress Hotel Victoria
- Fairmont Hotel Empress
- Fairmont Hotel Victoria
- Fairmont Victoria
- The Fairmont Empress Hotel Victoria
- Victoria Fairmont
- The Fairmont Empress Hotel
- The Fairmont Empress Victoria
- The Fairmont Empress Hotel Victoria
You should know
- Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
- To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
Awards & Affiliations
Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
- The property is a member of Historic Hotels of the World.
- Green Key Eco-Rating Program
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