Enter dates to see availability

4.4 out of 5

"Everything was great. Maid service was Great and she was Outstanding. " More

By a verified traveler on Fri 15 Dec 2017

Hotel Description

4-star family-friendly hotel near Maritime Museum of British Columbia, connected to the convention center

Heart of Victoria

A stay at this Downtown Victoria hotel places you steps from Maritime Museum of British Columbia and within a 5-minute walk of Victoria Bug Zoo. British Columbia Parliament Building and Victoria Harbour are also within half a mile (1 km).

Renovated in 2017

A full-service spa, 2 restaurants, and an indoor pool are all featured at this eco-friendly hotel. Traveling on business? Take advantage of the 24-hour business center, express check-in, and airport shuttle. You'll appreciate the health club, bar/lounge, and concierge services.

WiFi, flat-screen TVs

The 464 guestrooms feature 24-hour room service, flat-screen TVs with cable channels, and thoughtful touches like bathrobes and slippers. WiFi, minibars, and premium bedding are also available.

Fairmont Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$293 per night

Fairmont Gold, 1 King Bed, Non Smoking, Harbor View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fairmont Gold, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Fairmont Room, 1 Queen Bed, Non Smoking, Harbor View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Junior Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Fairmont Empress ratings based on 25 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Fairmont Empress

Everyone (10) Couples (3) Family (1)
5 out of 5

Posted by on Jun 27, 2019

Was this review helpful to you?
Comment from Hotel Management

Jun 28, 2019 by General Manager

Thank you very much for the lovely score. Sincerely, Indu Brar General Manager

5 out of 5
I was very impressed how updated the rooms were. Very nice! The staff was outstanding. The Fairmont gold experience was super and very nice to have. We will definitely come back.

Posted by on Jun 23, 2019

Was this review helpful to you?
Comment from Hotel Management

Jun 24, 2019 by General Manager

We look forward to your return; and thank you for the lovely feedback. Sincerely, Indu Brar General Manager

5 out of 5
Just a little thing - Kleenex In the living area and bedroom No bathtubs

Posted by , from Oceanside, ca on Jun 4, 2019

Was this review helpful to you?
Comment from Hotel Management

Jun 4, 2019 by General Manager

Thank you for providing your valued feedback. Sincerely, Indu Brar General Manager

4 out of 5
Staff at the Gold Room Service was excellent. Would go back

Posted by on May 23, 2019

Was this review helpful to you?
Comment from Hotel Management

May 24, 2019 by General Manager

We are very pleased you had an enjoyable stay with us. Sincerely, Indu Brar General Manager

5 out of 5

Posted by on Apr 7, 2019

Was this review helpful to you?
Comment from Hotel Management

Apr 7, 2019 by Fairmont Empress

Thank you for your lovely review! We hope to welcome you back to Fairmont Empress in the near future.

5 out of 5
Great property - location and amenities. Live this hotel

Posted by on Mar 3, 2019

Was this review helpful to you?
Comment from Hotel Management

Mar 4, 2019 by Fairmont Empress

Thank you for your response! We are delighted to hear your feedback. We look forward to welcoming you back to our Castle on the Coast in the near future.

5 out of 5
Cons: No brochures about hotel facilities and local activities.
Everything was great. Maid service was Great and she was Outstanding.

Posted by , from Puyallup on Dec 15, 2017

Was this review helpful to you?
Comment from Hotel Management

Dec 28, 2017 by General Manager

Thank you for the feedback regarding the information available to our guests. I will follow up with the team. We look forward to seeing you again. Sincerely, Indu Brar General Manager

5 out of 5

The bed was super comfy I want to buy the exact be

Empress was ideally located near restaurants and shops.

Posted by , from hawaii on Aug 14, 2017

Was this review helpful to you?
Comment from Hotel Management

Aug 17, 2017 by General Manager

Thank you for your great feedback. We are so pleased you had a lovely sleep! Sincerely, Indu Brar General Manager

5 out of 5

Center if Victoria!

Came to revisit where we spent our honeymoon decades ago. Great idea... We had a wonderful time with the renovated hotel; nearby attractions; and funky commercial district very nearby.

Posted by , from NM on Aug 30, 2016

Was this review helpful to you?
Comment from Hotel Management

Oct 24, 2016 by General Manager

Thank you Ron for returning to our Castle on the Coast. I am pleased you had a wonderful time with us as well as enjoying our beautiful city. We look forward to seeing you again. Sincerely, Indu Brar, General Manager

3 out of 5

Fairmont Empress needs help to restore good name!

Pros: Tea at the Empress is still a treat, although pricey.
Cons: The Fairmont Empress is not a good example of a Fairmont property. They should not charge high prices for inadequate rooms that don't have AC.
Location: Victoria is a wonderful vacation spot, with whale watching and The Butchart Gardens well worth the time.
Half the rooms don't have AC, and we were there in summer during a warm week. The hotel's solution was to give us bottles of water and a small desk fan. They told us it cools off at night and we should open the windows. It barely cooled off at night, the windows only open a crack, and to get any air circulation we had to leave the curtains wide open all night. I told them in the morning that room 513 was uninhabitable and asked for a move to a room with AC. My only other option was to check out altogether. They moved us to a recently renovated room with AC, but charged us quite a bit more to do so! They still charged us full freight for the first miserable night however. The new room on the 6th floor had a broken tv and very low water pressure, but was otherwise fine. Ask for a renovated room or stay elsewhere.

Posted by on Aug 29, 2016

Was this review helpful to you?

Property Features

The Fairmont Empress offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 22600 square feet (2100 square meters) and includes conference space. A spa tub, a sauna, and spa services are also featured at the family-friendly The Fairmont Empress. A roundtrip airport shuttle at scheduled times and a cruise ship terminal shuttle are available for a fee. Parking is available for a fee. A complete renovation of The Fairmont Empress was completed in 2017. Smoking is allowed in designated areas at this Edwardian Victoria hotel.

  • 464 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 22600 sq ft of conference space
  • 2100 sq m of conference space
  • Built in 1908
  • Bar or lounge
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Victoria, BC (YYJ-Victoria Intl.) (26.5 km / 16.5 mi)
  • Property shuttles: Airport shuttle, cruise terminal shuttle, and ferry terminal shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

The Fairmont Empress offers 464 air-conditioned accommodations with minibars and video-game consoles. Beds feature premium bedding. Flat-screen televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, slippers, and designer toiletries. This Victoria hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Portable fan
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11:30 AM.

Q at the Empress - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Lobby Lounge - Overlooking the ocean and garden, this restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Q Bar - Overlooking the ocean and garden, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Water skiing nearby
  • Ecotours nearby
  • Golfing nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Personal motorized watercraft on site
  • Sailing nearby
  • Windsurfing nearby
  • Scooter/moped rentals nearby

Spa Services

Willow Stream Spa has 11 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Sports massage
  • Hot springs/mineral springs in spa
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight

Special check-in instructions:

Airport shuttle service is available at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. Contact the property in advance to get details.

Airport transportation is offered at scheduled times from 3:30 AM to 7:30 PM. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: CAD 25 per accommodation, per night
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The photos are representative of rooms offered and may differ from the actual room received. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals exempt from fees/restrictions
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 12.00 and CAD 24.00 for adults, CAD 8.00 and CAD 12.00 for children (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: CAD 14.95 per night (rates may vary)
  • Airport shuttle fee: CAD 25.00 per person (one-way)
  • Airport shuttle fee per child: CAD 15.00 (one-way), (from 3 to 17 years old)
  • Self parking fee: CAD 32 per night (in/out privileges)
  • Valet parking fee: CAD 32 per night (in/out privileges)
  • Pet fee: CAD 25 per accommodation, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empress Fairmont
  • Fairmont Empress
  • Fairmont Empress Hotel
  • Fairmont Empress Hotel Victoria
  • Fairmont Empress Victoria
  • Empress Hotel Victoria
  • Fairmont Hotel Empress
  • Fairmont Hotel Victoria
  • Fairmont Victoria
  • The Fairmont Empress Hotel Victoria
  • Victoria Fairmont

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • The property is a member of Historic Hotels of the World.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.