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4.3 out of 5

"Nicely updated lobby and friendly staff. If you want a glass of wine from the lobby bar expect to pay handsomely for it!! " More

By a verified traveler on Mon 18 Jul 2022

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Hotel Description

4-star eco-friendly aparthotel near Nathan Phillips Square, connected to a shopping center

City center stay

A stay at this Downtown Toronto aparthotel places you steps from Nathan Phillips Square and within a 5-minute walk of Toronto Eaton Centre. Also, Ed Mirvish Theatre is within half a mile (1 km) and Scotiabank Arena is within 2 miles (3 km).

Renovated in 2022

This smoke-free aparthotel includes 2 restaurants, an outdoor pool, and an indoor pool. Traveling on business? Take advantage of the 60 conference rooms, business center, and valet parking. Enjoy the 24-hour gym and perks like free WiFi.

Free wired Internet, comfy beds

Boasting comforts like pillowtop beds and down comforters, the 1372 apartments also offer free wired Internet and TVs with cable channels. Other amenities include iPod docks, room service, and coffee/tea makers. Housekeeping is available on request.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$153* Per night/room Feb 4 - Feb 5

Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 Queen Bed, Business Lounge Access, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, Garden View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Suite, 1 Bedroom, Business Lounge Access, City View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Sheraton Centre Toronto Hotel ratings based on 16 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Centre Toronto Hotel

Everyone (10) Couples (1) Family (2)
5 out of 5
Nicely updated lobby and friendly staff. If you want a glass of wine from the lobby bar expect to pay handsomely for it!!

Posted by , from Kearney on Jul 18, 2022

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5 out of 5

Posted by on Jul 6, 2022

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1 out of 5

Posted by on Dec 20, 2021

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5 out of 5

Posted by on Jan 29, 2020

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4 out of 5
The hotel lobby was very welcoming. The staff was extremely helpful and friendly staff.

Posted by on Nov 11, 2019

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5 out of 5
Attended baseball game. Hotel is in a greatLocation. Very comfortable bed.

Posted by on Aug 12, 2019

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2 out of 5

Posted by on Jul 28, 2019

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5 out of 5
Location! Your within walking distance of all the entertainment in Toronto. Nothing really negative to say

Posted by on Jul 25, 2019

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5 out of 5
Staff was very friendly and helpful. The location was great.

Posted by on Jul 8, 2019

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5 out of 5
NA

Posted by on May 25, 2022

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Comment from Hotel Management

Jun 25, 2022 by General Manager

Dear Jaime, thank you for choosing Sheraton Centre Toronto Hotel and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Tim Reardon General Manager

About the Sheraton Centre Toronto Hotel

Location 123 Queen St W, Toronto, ON M5H2M9

Property Features

Sheraton Centre Toronto Hotel offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this aparthotel measures 5383 square feet (500 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the eco-friendly Sheraton Centre Toronto Hotel. Parking is available for a fee. A complete renovation of Sheraton Centre Toronto Hotel was completed in March 2022. This 4-star Toronto aparthotel is smoke free.

  • 1372 guestrooms or units
  • 43 levels
  • 2 dining venues
  • 5383 sq ft of conference space
  • 500 sq m of conference space
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Grocery/convenience store
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired internet , Wireless internet access

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Union Station (1.1 km / 0.7 mi)
  • Metro station: Queen St West at York St Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Sheraton Centre Toronto Hotel offers 1372 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature down comforters. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided on request.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (on request)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

43 Down - This fine-dining restaurant serves dinner only. Guests can enjoy drinks at the bar.

Dual Citizen - Overlooking the garden, this café serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • In-room accessibility (in select rooms)
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at 5:30 AM
  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • Car recommended
  • Staff temperature checks are conducted regularly
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Staffed front desk
  • Carbon monoxide detector
  • LGBTQ friendly
  • Smoke detector
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 17
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 5 and CAD 30 for adults, CAD 5 and CAD 30 for children (approximately)
  • Covered valet parking fee: CAD 60 per day (in/out privileges)
  • Offsite parking fee: CAD 26 per day (0.1 mi away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Toronto Centre
  • Hotel Toronto Centre
  • Sheraton Centre Toronto
  • Sheraton Centre Toronto Hotel
  • Sheraton Hotel Toronto Centre
  • Sheraton Toronto Centre
  • Sheraton Toronto Centre Hotel
  • Toronto Centre Hotel
  • Toronto Centre Sheraton
  • Sheraton Hotel Downtown Toronto
  • Sheraton Toronto Downtown
  • Sheridan Hotel Toronto
  • Toronto Sheraton
  • Sheraton Toronto Toronto
  • Sheraton Centre Toronto Hotel Toronto
  • Sheraton Centre Toronto Hotel Aparthotel
  • Sheraton Centre Toronto Hotel Aparthotel Toronto

You should know

  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

  • Green Key Eco-Rating Program
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.