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4.0 out of 5

"Great stay so far...very pleased. accommodation are very good! Thank you! " More

By a verified traveler on Mon 13 May 2019

Hotel Description

Family-friendly 4-star hotel near Toronto Congress Centre

Near the airport

Your stay at this Etobicoke hotel places you within 3 miles (5 km) of Toronto Congress Centre and Woodbine Racetrack. The International Centre and Sherway Gardens are also within 6 miles (10 km).

Family-friendly fun

This hotel features a restaurant, an indoor pool, and a bar/lounge. Bring the family and enjoy the children's pool and kid-friendly dining. Enjoy the 24-hour fitness center and perks like free WiFi and a free airport shuttle.

Free Internet, refrigerators

The 249 soundproofed guestrooms offer free WiFi and free wired Internet, as well as room service. TVs come with cable channels, and other amenities include refrigerators and premium bedding.

Traditional Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
$89* Per night/room Aug 22 - Aug 23

Deluxe Room, 1 King Bed, Non Smoking, Golf View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Suite, 1 Double Bed, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Toronto Airport Hotel & Conference Centre ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Toronto Airport Hotel & Conference Centre

Everyone (7) Couples (1) Family (2)
5 out of 5
recommend, nice room, Good service. really close from the airport

Posted by on Jan 26, 2019

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1 out of 5

NOT AT THE AIRPORT!!! False advertising!

Pros: The person at the cafe in the morning is a jewel.
Cons: REVERSE THE NAMES OF THE HOTELS. If they "get it all the time," change it.
Location: Not much.
We flew from Calgary to Toronto, an evening flight, set to arrive in Toronto at 10:00pm. So, I go to my Travelocity account, and look up hotels at the airport. There is only one- the Sheraton Airport hotel, I thought. We arrive at the Calgary airport at 11:00am Toronto time, and our flight is late. OK, so I'm thinking that I've already pre-paid my hotel bill at the Airport Sheraton, so we just have to walk from our flight into the hotel, as it is at the airport. We arrive late, of course, but we're still thinking we just have to walk to the hotel. I walk up to the desk clerk, and tell him my name. "I'm sorry, sir, we do not have a reservation for you." I said, "I should HOPE you do, I pre-paid for it." To which he replied, "oh, you must have registered at the AIRPORT SHERATON. This is the GATEWAY SHERATON. We get that all the time." So now, due to them calling the Sheraton at the airport, the GATEWAY SHERATON, and calling the other one the AIRPORT SHERATON, WHICH IS NOT AT THE AIRPORT, my wife and I have to find a way to get to their OTHER AIRPORT SHERATON, WHICH IS NOT AT THE AIRPORT. So now we lug all of our baggage down to the shuttle area, and, finding the area empty, hail a cab FROM THE AIRPORT TO THE AIRPORT SHERATON. Not only that, but we had an early flight the next day, so we had to get up extra early so that we could get the shuttle (or a cab- we were lucky that the shuttle was not full, although it could have been, and we would need a cab).

Posted by , from St Petersburg, FL on Jan 18, 2018

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5 out of 5

very accomodating we were able to check in early

We got there too early from Chicago and they were able to check us in early at 6:30am with no extra charge as long as there are rooms available. We were so happy with the rooms they were very clean. I will stay there again.

Posted by , from Chicago on Sep 8, 2015

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4 out of 5

Nice hotel and emenities.

The cot was less than expected. The materess was wore out with no support. The staff wss more than helpful.

Posted by , from maine on Aug 10, 2015

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3 out of 5

convenient for our purposes

Pros: Close restaurants
Cons: No free Internet
no in-room free internet, which i would have expected with four-star hotel. More like three to three and a half star. We were in path of planes landing, good if you're a plane buff, not if you're trying to sleep. Expensive restaurant for value.

Posted by on Oct 5, 2012

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4 out of 5

It was good

Pros: Quiet
Cons: No free Internet
A nice hotel, but no free breakfast. It was in close proximity to airport. The hotel is great for business meetings, not so much for tourism but I got it at a great price and the highway takes you anywhere. Parking on the other hand is a different issue in Toronto.

Posted by , from Florida on May 25, 2012

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5 out of 5

staff went out of thr way to make you feel relaxed and made sure you had every thing you wanted

Pros: Close restaurants, Quiet
my stay was nothing short of great . best staff ive ever met on my trips any were in the world . must go back soon made the trip and the stay was great.

Posted by , from florida on Apr 12, 2011

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3 out of 5

Great room/ questionable service

Pros: Quiet, comfortable bed
Cons: No free Internet, mediocre customer service, mediocre room service
Everything about this hotel was 4 star-ish, except for the customer service. My refrigerator did not work and called immediately upon check in to inform the staff. Six hours later, the refrigerator was still not on. Maintenance came up and said I would need a new refrigerator. It was late at night. Customer service calls and states my room will be changed. I have to pack everything up and move down the hall. Verbal apologies were the only attempt to make things right. On a positive note, the bed is super comfortable. Room service was mediocre. Room is clean. Overall, with the price I had for the room, I would stay again.

Posted by , from New York on Apr 12, 2011

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2 out of 5

Never AGAIN! Too Little Too Late! 4 stars?

From the get go they were trying to get more $$$ because I feel, I booked Travel online. $*-Parking/night - $*-in-room internet. I didn't want to pay for parking, when I drive somewhere and pay for a service, parking should be free. I was staying two nights, why should I pay $* extra! The manager felt that I was trying to get something free which other patrons paid for, he refused even though the lot was virtually empty on Sunday night. One bad thing led to another. Aparently there were no rooms with king beds left. The bathtub did not drain, ankle deep in water; as I looked around I noticed black and pink mildew between the tile! The toilet flushed but the tank wouldn't stop filling. No fridges in the room. I suspect to save on electricity. So I called and got a scuffed on the outside, dirty on the inside with a dead fruit fly inside mini fridge. By this time I had had enough, called the manager, although he was polite, he was prissy and short with me (because the parking issue). I didn't like his attitude so I asked to change rooms. Didn't want anymore hassels. I later found out it was his last day! Wonder why? Old Zenith TV, haven't seen one in years! The pay channel menu was unviewable due to static, so I didn't rent and didn't bother to call that manager again. Kept hearing from staff, join our member club, we've just spent 6 billion world wide, must have skipped this hotel I thought! Airplane noise is considerable when windows are open. Not worth the money. The next day, a new manager, very nice, understood granted the parking and a certificate for the nice restaurant. I was grateful for that.

Posted by on Jun 8, 2010

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4 out of 5

Maybe 3.5, at best

Check-in was smooth. The staff was very polite and courteous. We were told we would be getting a room with a king bed; instead, we had one with two queens. Was not a huge deal, so we didn't complain. There was an issue with the bathtub not draining; the staff responded immediately and again, were very polite. The room had an older television - not a flat screen. There was no free internet in the room; however, free internet was offered in the large lobby that offered tables for computer use. A minor inconvenience for us. The beds were comfortable enough; not luxurious, but definitely comfortable. What impressed us most was the restaurant - Olio. No complimentary breakfast, but well worth the price for the breakfast buffet - hot, freshly prepared foods, along with fresh fruit - not fresh canned fruit. Real fresh fruit and fresh squeezed orange juice. Get the idea? It was hot, fresh, and tasty. The staff was thoughtful enough to put a large group with many children all on the first floor, so there was very little hallway noise. The hotel is located right near the airport, but airplane noise was not an issue. We would definitely stay again; the price was fair. Not a four star, but a good deal nevertheless.

Posted by on Apr 13, 2010

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About the Sheraton Toronto Airport Hotel & Conference Centre

Location 801 Dixon Road, Toronto, ON M9W1J5

Property Features

Sheraton Toronto Airport Hotel & Conference Centre offers its guests an indoor pool, a 24-hour fitness center, and a children's pool. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 25995 square feet (2415 square meters) and includes a conference center. The family-friendly Sheraton Toronto Airport Hotel & Conference Centre also features a vending machine, a garden, and concierge services. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available. This 4-star Toronto hotel is smoke free.

  • 1 building
  • 249 guestrooms or units
  • 8 levels
  • 25995 sq ft of conference space
  • 2415 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (4.5 km / 2.8 mi)
  • Train station: Pearson Airport Station (3.9 km / 2.4 mi)
  • Property shuttles: Free airport shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Toronto Airport Hotel & Conference Centre offers 249 accommodations with safes and complimentary bottled water. Beds feature down comforters and premium bedding. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Renovation of all guestrooms was completed in September 2016.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Olio - This restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 72 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • UnionPay
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Gap period enforced between guest stays - 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: CAD 23 for adults and CAD 10 for children (approximately)
  • Self parking fee: CAD 28 per night (in/out privileges)
  • Valet parking fee: CAD 35 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Toronto Airport
  • Hotel Toronto Airport
  • Sheraton Hotel Toronto Airport
  • Sheraton Toronto Airport
  • Sheraton Toronto Airport Hotel
  • Toronto Airport Hotel
  • Toronto Airport Hotel Sheraton
  • Toronto Airport Sheraton
  • Toronto Airport Sheraton Hotel
  • Sheraton Toronto Airport Hotel And Conference Centre
  • Sheraton Toronto & Conference
  • Sheraton Toronto Airport Hotel & Conference Centre Hotel
  • Sheraton Toronto Airport Hotel & Conference Centre Toronto
  • Sheraton Toronto Airport Hotel & Conference Centre Hotel Toronto

You should know

  • Sheraton Toronto Airport Hotel & Conference Centre offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 6:30 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.