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"pool: only outdoor. Pool and tennis court needed a refresh. Staff was particularly helpful and willing to please. " More

By a verified traveler on Mon 23 Sep 2019

Hotel Description

4-star golf hotel near Toronto Botanical Garden

In Toronto

Your stay at this North York hotel places you within 3 miles (5 km) of Toronto Botanical Garden and Aga Khan Museum. Ontario Science Centre is within 3 miles (5 km) and Royal Ontario Museum is within 9 miles (15 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an outdoor tennis court, and a 24-hour fitness center. Traveling on business? Take advantage of the 21 conference rooms, business center, and valet parking. Relax with a drink at the bar/lounge and enjoy perks like free WiFi.

LCD TVs

Boasting comforts like premium bedding and pillow menus, the 409 guestrooms also offer 24-hour room service and LCD TVs with cable channels. Coffee/tea makers, free bottled water, and hair dryers are also available.

Deluxe Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$105* Per night/room Jul 15 - Jul 16

Junior Suite Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Two Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pan Pacific Toronto ratings based on 8 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Pan Pacific Toronto

Everyone (3) Couples (2) Family (5)
5 out of 5
pool: only outdoor. Pool and tennis court needed a refresh. Staff was particularly helpful and willing to please.

Posted by on Sep 23, 2019

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5 out of 5
Very close to Public Transit. Shopping beautiful location

Posted by on Aug 17, 2019

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4 out of 5
Missing for this class of hotel is club member floors, Lounge with breakfast buffet, snacks during early evening,evening light meals and drinks at moderate price. Bathroom ok, but no shower cap as e.g, Sheraton’s in Europe. Sheraton downtown Montreal, where I stay often is in then mentioned matters superior and cheaper too.

Posted by on Jun 6, 2019

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3 out of 5
Front desk not to our standard. I had notified them of late arrival between 8-10 and we reached ~9pm. The desk clark George did not find me until I showed my email verification. He immediately found me on the same screen! I think this was a ploy ‘cause hotel was full. There was no wi-fi connection. I got $50 roaming bill. They cut me of in mid conversation and friend desk was unreachable until 11pm (my bed time). They will not pick up! I was shocked as to how to reach them from room 914 for night time emergency

Posted by , from Somerset, NJ on Aug 27, 2018

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1 out of 5
I have stayed many times at the Prince Hotel as it was my favorite place In Toronto. This room had torn sheer drapes , walls that needed painting overall very shabby . I have always had a great room with a view . The lady at reservation desk when I mentioned about the drapes could have cared less. On leaving the hotel another guest at the counter , no shirt on, no shoes . Very surprised they would tolerate that . For the price I paid for one evening, makes you rather mad. My daughter checked us in and if I had been there when checking in would never have stayed in that room.

Posted by on Aug 7, 2018

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5 out of 5

Great place to stay!

Pros: see review
Cons: The concierge was rarely at his post and wasn't very knowledgeable about higher end dining or trendy areas to go to.
Location: Nothing to do nearby. Commuting to the downtown area was annoying but doable.
Although it was about 20 min. from the downtown area, I could appreciate the Westin. Everything was super clean and lovely and the signature scent of the place was wonderful. The hotel staff was really accommodating and friendly, so it was a quality place to stay for a great price. The only drawback for me was having to stay out nearly all day to avoid the commute back and forth. Thankfully the bus came directly in front of the hotel. But, like I said, I I had to forgo going dancing late because I just didn't want to make another trip back and forth to the hotel.

Posted by on Jun 29, 2017

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Comment from Hotel Management

Jul 6, 2017 by Natalie Lee, Social Media Coordinator

Dear Guest, Thank you for your feedback! We are very happy to hear you have enjoyed your stay and our hotel amenities. We hope to welcome you back the next time you're in the city. Be Well.

2 out of 5
Went to 3 different rooms before finding one that was actually clean, unfortunate that they aren’t more cautious especially during the Corona virus pandemic but the staff were quick to switch us to a sanitary room. Overall experience was a bit underwhelming but you get what you pay for.

Posted by , from Toronto on Aug 9, 2020

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Comment from Hotel Management

Aug 10, 2020 by Nat

Thank you for taking the time to fill out a review of your recent stay at the Pan Pacific Toronto. We have unfortunately fallen short of our goal during your recent stay. Please accept my sincere apology for the concerns you addressed regarding the room move. This feedback has been shared with our Front Desk and Housekeeping Manager who takes feedback like this very seriously and will be following up. Please reach out to me at nathaly.touban@panpacific.com for your future visit. We do hope we will have the opportunity to welcome you back again. Best regards, Nathaly Touban Guest Services Manager

4 out of 5
Overall very nice. The main chiller was down one night so our room and others were very hot during the night.

Posted by on Sep 6, 2019

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Renovations + Closures

This property is closed from November 8 2020 to June 14 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Fitness facility
  • Outdoor pool
  • Restaurant

The following facilities are closed on Friday and Saturday:

  • Fitness facility
  • Outdoor pool
  • Restaurant
  • Bar/lounge

Property Features

Pan Pacific Toronto offers its guests an outdoor tennis court and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and limo/town car service. Event space at this hotel measures 30000 square feet (2787 square meters) and includes conference space. Tour/ticket assistance, a vending machine, and gift shops/newsstands are also featured at the business-friendly Pan Pacific Toronto. For a fee, parking is available. This 4-star Toronto hotel is smoke free.

  • 1 building
  • 409 guestrooms or units
  • 21 levels
  • 2 dining venues
  • 30000 sq ft of conference space
  • 2787 sq m of conference space
  • Built in 1974
  • Bar or lounge
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Pearson Intl. Airport (YYZ) (26.2 km / 16.3 mi)
  • Train station: Oriole Station (2.7 km / 1.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Toronto offers 409 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Seasons At The Prince - This restaurant serves breakfast, brunch, lunch, and dinner.

Katsura - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property’s food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 30 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 25 per accommodation, per day, plus a deposit of CAD 50 per stay
  • Only dogs and cats are allowed
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 21 per night
  • Valet parking fee: CAD 28 per night
  • Pet deposit: CAD 50 per stay
  • Pet fee: CAD 25 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Prince Toronto
  • Prince Westin
  • Prince Westin Toronto
  • Toronto Prince
  • Toronto Westin Prince
  • Westin Prince
  • Westin Prince Hotel
  • Westin Prince Hotel Toronto
  • Westin Prince Toronto
  • Westin Toronto Prince
  • Westin Prince Toronto Hotel
  • Pan Pacific Toronto Hotel
  • The Westin Prince Toronto
  • Pan Pacific Toronto Toronto
  • Pan Pacific Toronto Hotel Toronto

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.