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The Charles Hotel

4.0 star property
4-star boutique inn near Niagara River Gorge

Choose dates to view prices

Photo gallery for The Charles Hotel

Terrace/patio
Reception
Premium Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding
Front of property
Daily cooked-to-order breakfast (CAD 35 per person)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping

Explore the area

Map
209 Queen St, Niagara-on-the-Lake, ON, L0S 1J0
  • Shaw Festival Theatre
    ‪15 min walk‬
  • Jackson-Triggs Winery
    ‪3 min drive‬
  • Peller Estates Winery
    ‪4 min drive‬
  • Buffalo, NY (BUF-Buffalo Niagara Intl.)
    ‪59 min drive‬

Room options

View all photos for Premium Room

Premium Room | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Premium Room

9.2 out of 10
Wonderful
(21 reviews)
  • 250 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Deluxe Room, 1 Queen Bed

9.2 out of 10
Wonderful
(43 reviews)
  • 200 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Basic Room, 1 Double Bed, Non Smoking

Basic Room, 1 Double Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, hypo-allergenic bedding

Basic Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(14 reviews)
  • 100 sq ft
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Niagara-on-the-Lake

Old Town Historic District stay.At this Old Town Historic District inn, you'll be within a 5-minute walk of Niagara River Gorge and Royal George Theatre. Niagara-on-the-Lake Golf Club and Lake Ontario are also within half a mile (1 km).
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What's nearby

  • Niagara-on-the-Lake Golf Club - 5 min walk - 0.3 miles
  • Royal George Theatre - 5 min walk - 0.3 miles
  • Shaw Festival Theatre - 15 min walk - 0.8 miles
  • Jackson-Triggs Winery - 3 min drive - 1.4 miles
  • Peller Estates Winery - 4 min drive - 1.8 miles

Getting around

  • Niagara Falls, ON (XLV-Niagara Falls Train Station) - 22 min drive
  • Niagara Falls, NY (IAG-Niagara Falls Intl.) - 35 min drive

Restaurants

  • ‪McDonald's - ‬5 min drive
  • ‪Two Sisters Vineyards - ‬4 min drive
  • ‪The Irish Harp Pub - ‬10 min walk
  • ‪Peller Estates Winery - ‬4 min drive
  • ‪Cannery Restaurant - ‬17 min walk

About this property

The Charles Hotel

4-star boutique inn near Niagara River Gorge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The boutique The Charles Hotel also features a terrace, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

This Victorian Niagara-on-the-Lake inn is smoke free.

  • 12 guestrooms or units
  • 2 levels
  • Built in 1832
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Concierge
  • Terrace
  • Garden
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Charles Hotel offers 12 air-conditioned accommodations with iPod docking stations and coffee/tea makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets and down comforters. Digital television is provided. Bathrooms include designer toiletries and hair dryers.

This Niagara-on-the-Lake inn provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Languages

English, French

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The Shaw Club Hotel

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  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, 1,009 reviews
$215 nightly
The price is $252
Jun 26 - Jun 27
Total includes taxes and fees
The Shaw Club Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 10:30 AM for a fee: CAD 35 for adults and CAD 25 for children
  • A bar/lounge
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Handrails in stairways
  • Hardwood flooring in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Entertainment

  • 55-inch TV with digital channels
  • iPod dock

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately CAD 35 for adults and CAD 25 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charles Inn Niagara-on-the-Lake
Charles Niagara-on-the-Lake
Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn
The Charles Hotel Niagara-on-the-Lake
The Charles Hotel Inn Niagara-on-the-Lake

Frequently asked questions

How close is The Charles Hotel to the airport?

The Charles Hotel is 20.1 mi (35-min drive) away from the Niagara Falls, NY (IAG-Niagara Falls Intl.) airport, the closest popular airport to the property.

How much does it cost to stay at The Charles Hotel?

As of Jun 24, 2025, prices found for a 1-night stay for 2 adults at The Charles Hotel on Jul 3, 2025 start from $222.06, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Charles Hotel have an airport shuttle?

Airport shuttle services are not available at The Charles Hotel.

How close is The Charles Hotel to the beach?

This inn is 11.4 mi (21-min drive) from Lakeside Park Beach.

Does The Charles Hotel offer free breakfast?

Free breakfast isn’t provided at The Charles Hotel, but cooked-to-order breakfast is offered for a fee of CAD 35 for adults and CAD 25 for children. It's available every day from 8:00 AM to 10:30 AM.

Is there a casino at The Charles Hotel?

No, there is no casino at this inn, but Fallsview Casino (24-min drive) and Casino Niagara (24-min drive) are nearby.

What time is check-in at The Charles Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.

Is there free parking at The Charles Hotel?

This inn offers free self parking.

Does The Charles Hotel have a pool?

The Charles Hotel does not have a pool.

Does The Charles Hotel have a restaurant?

The Charles Hotel is home to HobNob Restaurant, which features international cuisine, golf course views, and al fresco dining.

Does The Charles Hotel have a spa?

There are no spa services available at this inn.

How close is The Charles Hotel to downtown Niagara-on-the-Lake?

The Charles Hotel is 0.3 mi away from Niagara-on-the-Lake.

The Charles Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 291 out of 506 reviews
Rating 8 - Good. 130 out of 506 reviews
Rating 6 - Okay. 52 out of 506 reviews
Rating 4 - Poor. 21 out of 506 reviews
Rating 2 - Terrible. 12 out of 506 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish breakfast was included or at least tea and coffee available for all guests. Great location.
Stayed 1 night in Dec 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
always a pleasure to stay at the Charles. the staff (shout out to Jocelyn especially), the comfort of the bar, the food, the charm of the inn itself.
Stayed 2 nights in Jan 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Love this beautiful inn.
Stayed 1 night in Dec 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Stuart

Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, room comfort
What a hidden gem in an already beautiful town Staff very friendly and genuine our server Anna was amazing
Stayed 2 nights in Dec 2024

8/10 Good

Errigal

Stayed 1 night in Nov 2024

10/10 Excellent

donald s

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant.
Stayed 1 night in Dec 2024

10/10 Excellent

Wanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautifully refurbished and located in a quiet part of Niagara on the Lake. We enjoyed our stay and would definitely stay there again.
Stayed 1 night in Nov 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This facility is very comfortable and the staff are very accommodating
Stayed 2 nights in Nov 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
The building has seen better days. The room was cold the entire stay and the bathroom was very draft.
Stayed 2 nights in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities
Everything was perfect.
Stayed 1 night in Nov 2024

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
relaxing
Stayed 2 nights in Nov 2024

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous getaway

We had a great stay at the Charles for our anniversary. The restaurant Hob Nob was fantastic. Great food and great service.
Stayed 1 night in Nov 2024

8/10 Good

Cathy

Traveled with partner
Liked: Cleanliness
We enjoyed sitting on the porches/patio. Cushions on all seats would enhance the experience. Some repairs and paint would also help. Our room and bathroom were beautiful and very clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Diana, Nicholasville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Relaxing
Stayed 3 nights in Oct 2024

10/10 Excellent

J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful, quaint hotel in a lovely area. The food was fantastic! Our evening meal was delicious and served in a relaxed but beautiful dining room. All the staff were extremely helpful but Alicia and Amy made our stay extra special with their conversation and friendliness. Our room was very clean with all amenities but next time we would book a bigger room. We would definitely recommend The Charles Hotel. 5 mins walk into town, free parking and amazing staff!!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Liz

Traveled with partner
Liked: Property conditions & facilities
Charming old hotel. Bathroom we had was not very workable- no place to put toiletries. Service was excellent.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Staff & service
The lovely old building just needs some TLC. The shower stall was modern and hreat pressure, however the floor step wall was crumbling. Staff were amazing and helpful Gardens lovely We sat upstairs on the covered balcony to watch the rain and that was nice!!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was covenient, clean and breakfast was delicious.
Stayed 1 night in Sep 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay!!

Amazing place to stay. The staff are so friendly, good is delicious, and the setting is so peaceful. Perfect place to walk, curl up with a book on the porch or front patio, and enjoy the beauty of this historic building and lovely grounds.
Stayed 1 night in Sep 2024